We are consistently impressed and very grateful to the manager
M S (Daughter of Resident)
All staff are friendly and professional and I feel content she is getting good care.
J R (Daughter of Resident)
My dad has lived very comfortably in Woodhurst for a number of years
M W (Daughter of Resident)
Woodhurst Care Centre is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.
Woodhurst Care Centre understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Woodhurst Care Centre has a Review Score of 8.0 (8.024) out of 10, based on 3 reviews in the last 2 years. Over all time Woodhurst Care Centre has 13 reviews.
Review from Sandra M (Daughter of Resident) published on 20 January 2025
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Review from Jeanette D (Daughter of Resident) published on 24 October 2023
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Reply from Liz Williamson, Peripatetic Manager at Woodhurst Care Centre
Thank you for taking the time to share your feedback on your experience at Woodhurst Care Centre, as this helps us to continually improve our services for our residents.
Firstly, we apologise for any inconvenience caused by the road leading to our home and your experience with our lift. Yours and the residents' safety is very important to us, therefore please be assured we are currently reviewing the situation and working towards a solution for these issues.
Your suggestion about the roof garden has been noted. We are always eager to enhance our home amenities, and your input is valuable for these improvements.
We are pleased to hear your positive comments about our team members. We work hard to ensure that our residents receive the best care possible. Rest assured, we are continually assessing staffing levels to ensure we keep providing our great level of care.
If you have any further comments or suggestions, please feel free to reach out directly.
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Review from Kevin D (Son of Resident) published on 22 September 2023
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Review from M S (Daughter of Resident) published on 29 June 2022
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Reply from Shelley Blades, Home Manager at Woodhurst Care Centre
Thank you so much, for your very kind words, positive feedback is what keeps the team going at Woodhurst and boosts their morale.
We take great pleasure looking after your mum and all the service users at Woodhurst.
Thanks again from all the team.
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Review from J R (Daughter of Resident) published on 11 May 2021
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Review from L F (Nephew of Resident) published on 15 October 2019
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Review from D L (Daughter of Resident) published on 16 September 2019
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Review from M W (Daughter of Resident) published on 28 February 2019
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Review from E W (Daughter of Resident) published on 18 September 2018
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Review from R M (Son of Resident) published on 18 December 2017
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Review from Andrew S (Brother of Resident) published on 28 August 2017
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Review from Lorna R (Daughter of Resident) published on 5 May 2017
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Review from George L (Son of Resident) published on 3 May 2016
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The Review Score of 8.0 (8.024) out of 10 for Woodhurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.333 for Woodhurst Care Centre is calculated as follows: ( (14 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.691 Points relating to the number of positive Reviews for Woodhurst Care Centre is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 3 Positive Reviews ÷ 6.8 = 0.441
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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