Burnfoot Care Home

Ayr Road, Patna, Ayr KA6 7JW
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9.9 51 Reviews
  • Burnfoot Care Home, Ayr
Burnfoot Nursing Home is an Ayrshire facility from the portfolio of West Coast Care, a care provider of a number of residential and nursing homes that are well-respected throughout the Scottish care sector.

This purpose-built accommodation can welcome up to forty-eight residents with varying needs, including Mental health.

A warm and comfortable environment is maintained by a hardworking team, There have been a number of refurbishments within the care home and garden and this is ongoing to maintain an excellent standard.

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Care Provided by Burnfoot Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Van Heddegem (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Burnfoot Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,250 – £1,500
    • Self-Funded Nursing Dementia Care £1,250 – £1,500
    • RESPITE Self-Funded Nursing Care £1,250 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,500
  • (these prices are only a guideline, please contact Burnfoot Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking to the rear of premises


Burnfoot Care Home Reviews (51)

Total of 51, showing 1-20
9.9

Burnfoot Care Home has a Review Score of 9.9 (9.900) out of 10, based on 27 reviews in the last 2 years. Over all time Burnfoot Care Home has 51 reviews.

Overall Experience

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Review from Melanie L (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident in Burnfoot Care Home from November 2023 and the care she received was excellent. The carers were warm, nurturing and compassionate throughout her time here, especially in her last days. We as a family, felt supported, listened to and we were kept fully informed of any changes
in our mum's health. We will be forever grateful to all the staff at Burnfoot.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

We really appreciate your lovely comments. Thank you for your kind review.


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Review from Willaim B (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two years at Burnfoot Care Home due to dementia and I cannot express enough how comforting the staff were. From our first meeting, their warmth and professionalism put me at ease during a challenging time. The nurses conducted regular checks, prioritising the well-being of every resident,
while the care workers built trust through kindness and respect. The facilities felt like a home away from home and the cleanliness was impeccable with a 24-hour cleaning schedule. The engaging activities and secure environment ensured residents were safe and content.
Management was always available to answer my questions in a professional manner which I greatly appreciated. During my mother's final days, I spent five days at Burnfoot, where the staff ensured I was well-informed and supported. With my brothers in Australia, we utilised reliable 5G for video calls, providing comfort to family. I highly recommend Burnfoot for exceptional care and support for your loved ones.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you very much. Your review is much appreciated. I shall pass on your kind words to our team.


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Review from C G (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Burnfoot Care Home in November 2023. My dad has dementia and the staff there are nothing short of excellent at providing the correct care and support he needs every day. The staff are loving and caring, and well trained in supporting residents with dementia related illnesses. They
provide a professional and supportive network for the families of those residents suffering with dementia. Burnfoot feels like an extension to our family 'home'. Our family are always made feel very welcome when we visit dad and are welcomed along to family and residents events they hold. They have lots of events and entertainment and the residents are really happy and content whenever we visit. The management are very professional. They communicate regularly with family members about their loved ones. This has been a huge sense of relief to our family at this difficult time as dad's health declines. I would highly recommend Burnfoot to any family who has to put a loved one with dementia into care.

Reply from Halle McCluskie, Deputy Manager at Burnfoot Care Home

Thank you so much for your wonderful review. I will be sure to pass these kind comments along to our staff.


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Review from Andrew F (Son of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was not well for a while and the care he got in the care home was excellent, they really made sure he got the help he needed and the care he got from the staff was amazing and now he is back to full health.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you very much for your kind comments. I will pass this review on to our team.


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Review from Iain F (Son of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad who has dementia to the point he does not recognise any of his family members, was accepted into Burnfoot after being evicted by a local care home in Kilmarnock who could not deal with his care needs. Dad has now been in Burnfoot for over 18 months and we are grateful he got admitted.
The staff
there are brilliant, they are trained to deal with dads needs and soon understood his triggers allowing them to care for him. The staff are always happy to talk and share stories and anecdotes of what dad had been up to and any trip that have been planned. There is a connection to the local area as staff are mostly local. This leads to retention of staff so you always see familiar faces and means better care for dad who has built relationships with the staff. They are able to deal with dads condition allowing them to carry out his personal care needs. He is eating well and is looking physically better than he has for years. I would recommend Burnfoot to anyone who has similar care needs to dad.

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Review from T T (Brother of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care home with courteous, well-trained staff that I cannot praise highly enough for their impeccably high standard of care delivered with warmth and caring. A first-class service.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

We are very grateful for your review. I will pass on your kind words to our team. Thank you.


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Review from C F (Niece of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is well looked after, well fed, and gets on with the staff who are all lovely, I honestly couldn't ask for a better care home for my uncle.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you very much for your kind feedback it is much appreciated.


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Review from Ann W (Wife of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He seems very settled and calm at present. The staff are excellent and very capable and compassionate at all times. They will always engage with me if I have any specific problems regarding his health care. I always feel as if we are all on the same team. I am so very grateful for all their support.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

We are all very grateful for your feedback. Thank you.


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Review from Jen R (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers really care! They are very welcoming to us as visitors and always happy to help. Dad responded well to the carers due to their warmth and patience.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for taking the time to give a review of your feedback; it is greatly appreciated.


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Review from Helen B (Sister of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the resident has been placed in the care home the resident has received the bets care from all members of staff, staff are helpful giving full answers to any questions or queries whenever asked to do so and give full support to the resident's family members when needed.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for your feedback it is much appreciated


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Review from G I (Niece of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was well cared for during his stay at Burnfoot. He was treated with dignity and respect at all times and was well loved. The staff were kind, caring and very supportive, nothing was too much trouble for them. As a family we can not fault the care and attention he received. We can't thank the
staff enough for their kindness and care, it means a lot to us . Burnfoot is definitely one of the best care facilities in Ayrshire.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for your fantastic review. We always try our best to make everyone feel welcome and part of our Burnfoot family. I will pass on your kind words to the team.


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Review from H G (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad resided in the care home for a year, he was happy and well looked after. The staff were lovely and caring. They turned the daunting experience of putting a loved one into care into a marvellous and positive one. He was always well-kept, well looked after and loved. He was treated with dignity
and respect. It was a happy place for him. As a family, we couldn't ask for anything more.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for your heartfelt review. Your kind words are greatly appreciated by our Burnfoot team, who strive daily to ensure those in our care live their best life.


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Review from Margaret C (Wife of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was moved to Burnfoot a few days before Christmas 2023 as his previous care home could not cope with his 'behaviour'. Burnfoot is a lot further away for us visiting, but the care is miles ahead of what he was getting previously. Every member of staff we have met so far has been so welcoming
to us as a family and so caring to my husband. They have asked us for loads of information about him so they can get to know him and to know what/who he is talking about. They know more about him in a few weeks than his previous home did in nine months. He was miserable in his previous home and always agitated. He seems so much calmer and happier now. It is early days for us yet, but the difference in care is like night and day. They are encouraging him to take part in activities too.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

At Burnfoot, we strive to find out as much as possible about our residents and their families as we believe this is key to providing person-centred care. We are very grateful for your feedback, it means so much to our team. Thank you, it is much appreciated.


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Review from H M (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad will nearly be a year in Burnfoot and what an amazing journey it has been. The kindness, care and compassion shown by each and every member of staff is clearly demonstrated. My dad looks so happy and he is always well-presented. It really feels like it is his home. It is very much client-led
and each person is treated as an individual to ensure their needs are met. You often sadly hear the negative stories about the care sector, so it is even more important to celebrate that there are some amazing care homes and staff out there who go above and beyond. I would have no hesitation in recommending Burnfoot to anyone. There are such a lot of opportunities provided for the clients to get involved in lots of activities. Well done.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

What a pleasure to read such positive feedback and recognition. I will pass on your kind words to our team. Your review is much appreciated, thank you.


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Review from Hazel M (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt, at all times, that my mum was in the best of hands. She was in a safe environment, where it was homely, clean and warm, just like the home she had left. The staff, all of them, were brilliant - approachable and helpful; you never felt you were bothering them with requests, however, trivial they
sounded, rather they reassured and gave you peace of mind that they had her best interests in their sight. They were professional too, with monthly reviews which kept you up to date with any medical necessities if and when required and also her general well-being. Their focus was always on her, but they had time to listen also, which is so important for the relatives on the outside. The staff also went over and above to try to involve Mum in events and entertainments held within the home, and there were many, celebrating each with relevant decorations and fun activities. They really tried their hardest to make her time with them special. I'm relieved she spent her last days here. Thank you.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

It was a pleasure to care for your mother. We are all very grateful for your kind words. Thank you very much for taking the time to give us such lovely feedback.


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Review from Pauline G (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very welcoming and supportive. They make you feel at home. They provide a homely, safe environment for my mum. She is cared for like a family member. The staff allow you to have peace of mind when you leave knowing that they are invested in her care.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for your kind words, I will pass your thoughts on to our team.


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Review from Mary M (Wife of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more pleased with the care my husband received. He was very anxious when he left the hospital, and with the care he receives now, he is always quite content and calm. The staff are so friendly and always let you know how he is doing.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

We are very grateful for your feedback.
I shall pass on your kind words to our team.


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Review from June B (Sister of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and are diligent in seeing to the needs of the residents, including their happiness.

Reply from Halle Fitzsimmons, Deputy Manager at Burnfoot Care Home

Thank you for your kind review. We strive to ensure all residents are happy and well cared for. I will pass these kind words on to the staff team.


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Review from Alexandria G (Granddaughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff have been nothing but supportive and always welcoming to myself and my family. They have made this difficult time more bearable with allowing us to have the peace of mind she is safe and cared for.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

We are very grateful for your feedback, I shall pass on your kind comments to our staff team.


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Review from Patricia G (Granddaughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grampa has been in Burnfoot for a year and a half now. He has thrived compared to where he was before. Care is very good, staff are great with all clients and work very hard. His needs are cared for very well, and I would recommend this home.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for your review; we really appreciate your feed back. I will pass your kind comments on to our staff team.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Burnfoot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Burnfoot Care Home is calculated as follows: ( (288 Excellents x 5) + (32 Goods x 4) ) ÷ 320 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burnfoot Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

One room is currently available. Please do contact the home for further information.


Awards / Recognitions (0)

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Meet the Team (3)

Anne

Anne

Job Title: Administration Team

Joined: 2017

Hi my name is Anne and I am part of the administration team with my colleague Charmaine. I have worked here since January 2017 and enjoy my work enormously especially the variety, as no two days are the same.
Being able to support the staff and residents alike is very rewarding


Tam

Tam

Job Title: Senior Care Assistant

Joined: 2015

My name is Tam Keller and it has been a privilege to work here at Burnfoot for the past five years.
Three years ago I was promoted to a senior carer and this has allowed me to pass on my knowledge and passion for the job to my peers.
It has always been one of my core beliefs that all service users should be treated with the same dignity and respect that you would expect a family member to be treated with. I also think it is a valuable trait to be available whenever your colleagues need support and empathy whenever they might need you.


Eileen

Eileen Hay

Job Title: Activity Co-ordinator

Joined: 2017

Hi my name is Eileen I have worked in Burnfoot House since 2017
I started as a care assistant before taking up the full time role as Activity co-ordinator. I have an SVQ in Social Services and Health Care. My favourite part of my job is getting to Know the residents and their families. Getting to know them allows me to plan activities to suit their needs and preferences making them feel welcome and at home. we currently have a Daily monthly and Annual planner of activities which have been planned around the residents needs and wishes. The activities include one to one time, Karaoke, arts and crafts, gardening, bingo indoor bowels, golf, pamper sessions and when able we will enjoy shopping trips and outings again. My family are very important to me and i enjoying spending quality time with my husband and five children.


Frequently Asked Questions about Burnfoot Care Home

What types of Care is Burnfoot Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burnfoot Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Burnfoot Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Burnfoot Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Burnfoot Care Home to the centre of Ayr?

9.0 mile(s) as the crow flies, distance by road may be significantly further.