Burnfoot Care Home

Ayr Road, Patna, Ayr KA6 7JW
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9.9 51 Reviews
  • Burnfoot Care Home, Ayr
Burnfoot Nursing Home is an Ayrshire facility from the portfolio of West Coast Care, a care provider of a number of residential and nursing homes that are well-respected throughout the Scottish care sector.

This purpose-built accommodation can welcome up to forty-eight residents with varying needs, including Mental health.

A warm and comfortable environment is maintained by a hardworking team, There have been a number of refurbishments within the care home and garden and this is ongoing to maintain an excellent standard.

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Care Provided by Burnfoot Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Van Heddegem (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Burnfoot Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,250 – £1,500
    • Self-Funded Nursing Dementia Care £1,250 – £1,500
    • RESPITE Self-Funded Nursing Care £1,250 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,500
  • (these prices are only a guideline, please contact Burnfoot Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking to the rear of premises


Burnfoot Care Home Reviews (51)

Total of 51, showing 21-40
9.9

Burnfoot Care Home has a Review Score of 9.9 (9.900) out of 10, based on 27 reviews in the last 2 years. Over all time Burnfoot Care Home has 51 reviews.

Overall Experience

  • 44
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Review from Margaret C (Friend of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend had to move from another care home as they could no longer look after him. At first, I was resistant to the move, however, we wish he had gone here in the first place. The staff in this home are not only dementia-trained but dementia friendly. They looked after our friend spectacularly,
they were professional, caring, and motivated, all over any medical problems, they had our friend taking part in activities and most importantly smiling. His behaviour at times could be a bit challenging but they took it all in their stride and did not resort to sedating him or restricting his movements. At no time did we worry about the safety, comfort or dignity of our friend. He was content and well cared for. They communicated well and kept us up to date with any changes in his condition. Thank you so much to all the staff, carers, caterers, cleaners and maintenance guys who made this feel like home and not an establishment. Thanks to all.

Reply from Halle Fitzsimmons, Deputy Manager at Burnfoot Care Home

Thank you for taking the time to complete this review. We appreciate your kind words and I will be sure to pass this feedback on to our team. Thanks again.


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Review from J W (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Burnfoot work hard to keep their residents active and happy and share their activities online which helps relatives who live a long way away keep in touch with their family. It is useful to see photos and see the activities that are taking place.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for taking the time to leave a review. Thank you for recognising how hard we work to share our fantastic activities with families.


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Review from Sharon A (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Burnfoot Care Home. Sadly my mum fell asleep on the 19th April. My mum had been a resident for the past 7 years and I can honestly say all the staff made those 7 years some of the happiest years for both my mum and my family. They all showed my mum great care and dignity at
all times and always went out of their way to help my family if we had any worries about Mum. During Mum's final days, myself and 4 other family members stayed with Mum day and night. During this time all the staff were amazing with myself and my family and I honestly couldn’t have got through those final days without them all by our side. Thank you so much everyone at Burnfoot House for all your love and care, myself and my family will always be thankful for having so many wonderful people around us.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

It was a great pleasure to care for your mother and all of the family. We really appreciate your kind words. Thank you for taking the time to give your feedback, as always it is much appreciated.


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Review from L R (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Burnfoot Care Home were amazing with Dad. Their care and support for him was second to none. I live many miles away so couldn't visit often but I never had any worries for Dad... it meant so much to have the peace of mind he was amongst people who cared for him. Can't recommend Burnfoot
highly enough

Reply from Halle Fitzsimmons, Deputy Manager at Burnfoot Care Home

Thank you very much for your kind words. I will be sure to pass these comments on to our team. Your review means so much to us.


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Review from Rosemary T (Wife of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after and so much love and care are shown to him and us, his family. Nothing is ever a problem for any of the staff, can highly recommend. To the care home manager, office staff and all the care staff, thank you each and every one of you.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for taking the time to share your experience of Burnfoot House. Your feedback is always appreciated. I shall pass on your kind words to our team.


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Review from Sheila B (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was previously in another care home and the standards of Burnfoot Care Home are so much better. My dad has daily interactions with staff and other residents and you can tell the staff genuinely care about the service users as if they were their own family. They go above and beyond with activities
and really go all out with events. Highly rate this care home for many reasons, but mostly for how caring they are to everyone.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you so much for your lovely review, it is much appreciated and I will pass your sentiments on to our team.


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Review from Lesley B (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being looked after with love, kindness and respect and we are very grateful to all the wonderful staff at Burnfoot Care Home. She feels really settled and safe at Burnfoot and this is a great comfort to us. We are also made to feel very welcome whenever we are visiting my mother. It's a
wonderful care home.

Reply from Halle Fitzsimmons, Deputy Manager at Burnfoot Care Home

Thank you for your lovely comments and for taking the time to do this review. Here at Burnfoot, we strive to go above and beyond with our approach to person-centred care. Thank you again for this amazing feedback. I will be sure to pass this on to the staff.


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Review from E G (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burnfoot Care Home is a lovely home from home care establishment, the residents are cared for extremely well and there is plenty of activities for them and all the staff are amazing.
It is very clean and the food is very good.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for taking the time to complete a review. Your kind words mean a lot to each and every one of the team. Thanks again


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Review from Sheila L (Sister of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is comfortable and well looked after in Burnfoot Care Home. The staff, from cleaners, carers and nursing staff to management, do a great job. They show a lot of empathy and understanding to my sister. I, and the rest of the family, are very grateful for the care and protection given to my
sister.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you so much for your lovely comments. Here at Burnfoot, our ethos is to go above and beyond for our residents and their families. We appreciate you taking the time to complete this review and I will pass on your kind words to all our staff who will appreciate your feedback very much. Once again from myself and our amazing team thank you.


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Review from W R (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My/our father was in Burnfoot for almost the last two years of his life and what a friendly busy place it is. They catered for his every need without a second thought and included Mum and I too, lots of birthdays, anniversaries, valentines days etc. Always with a special touch to leave treasured memories,
for those left behind. Dad's final week in Burnfoot was treasured by our whole family. We were able to stay with him to the end and for as long as we needed, after. All the staff and especially the night shift, made sure we were as comfortable as possible. For that, we are truly thankful. Keep up the good work all.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you very much for your review and thank you for recognizing our night shift team, they really do a great job. I will make sure our staff get your positive feedback. We are so grateful for your kind words.


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Review from Yvonne H (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad passed away at the end of July and he was Mum's primary carer. Without him, she become extremely confused, upset, disorientated and was becoming a danger to herself and others. On entering Burnfoot, she instantly calmed down. The staff took time to help her adjust and ensure she's kept active,
which she needs and loves. Mum has been able to choose her own interiors for her bedroom and adores it. She is so happy and it means we can rest easy, knowing she is so well looked after. Amazing place.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

We are all very grateful for your feedback. I will pass on your kind words to our staff team. Many thanks.


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Review from Natasha M (Granddaughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for a better home for my gran to live in. She was in another care home before moving to Burnfoot but wouldn't settle. She has settled in great since being here and all members of staff treat her like family. She is always clean, well-looked after and happy. There is always activities on
to keep the residents busy. It is amazing to see how at home she is when we visit. Couldn't thank everyone enough for everything they have done for her over the years. 100% well-deserved 5 stars.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for your review. We appreciate your feedback, and we are very grateful for your kind words.


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Review from Elaine S (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and keep the residents happy with different activities. Care home keeps family updated with upcoming events and post lots of photos from activities. Home is always clean and fresh.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for taking the time to write a review. We are very grateful for your time and feed back.


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Review from Dougie O (Son of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic. I get regular updates on my mum and they always keep me up to speed with any issues. The knowledge and understanding of the nursing staff, is exemplary. Their communication levels and feedback is of a very high standard.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Your feedback is much appreciated. I will pass on your kind words to the team. Thank you very much for your review.


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Review from Heather H (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Burnfoot Care Home, are fantastic. They looked after my dad for nearly two years. In his last few months, he deteriorated. The staff looked after him and us and family members, who stayed with my dad, till his end of life. They helped celebrate my dad's birthdays and also my mum and dad's
60th wedding anniversary. Nothing was too much trouble. I can't praise the home and staff enough and highly recommend this home. The social media page enabled you to see what activities they got up to each week, which was great to see them all interacting!

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

It was our pleasure to care for your dad and to make each special occasion, a happy and celebrated one. Thank you for your positive feedback and kind words, it is much appreciated.


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Review from Lorna B (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home and the staff are amazing. They truly look after the residents and I can't thank them enough for all their hard work and dedication. Our family are truly thankful to you all for looking after our dad for the last two years, giving us peace of mind, he was safe and looked
after. Many thanks.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you so much for taking the time to complete a review. We appreciate your kind words and positive feedback. We found it a pleasure looking after your dad and are grateful to all the family for being so friendly and supportive, during the time of your dad's care.


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Review from Andy T (Son of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite my father being in Burnfoot Care Home for only 3 months, it was the perfect place for him, due to the great atmosphere within the home. He got the 24/7 care he certainly needed, which meant he could relax in the calming environment. This meant the family could stop worrying about him, as they
knew he was safe.
The family would like to thank all the carers for what they did for dad.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Your kind comments are greatly appreciated and I will pass on the positive feedback to the team.
Thank you very much.


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Review from W M (Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Burnfoot for around a year and a half. I like living here. I get on good with the staff. I enjoy the food provided. Peaceful place to live out your days. I am able to stay mainly independent when living here. Everything I need and want is quickly accommodated.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for your kind review. I am so glad you enjoy your stay with us at Burnfoot. Please remember my door is always open should you want a chat.


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Review from Alec H (Brother of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently been informed that my brother passed away in the care of Burnfoot Care Home, I contacted them for some information. I found the manager to be very informative and compassionate. She gave me many insights into the stay of my brother in their care. The home appears to take pride in the
care and comfort of its residents and of their families. I was very impressed by them.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

It was a pleasure to speak to you and wish we had met sooner and under different circumstances.
We were all appreciative of the information shared and we thank you very much for your kind review.


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Review from Jillian B (Daughter-in-law of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my wee mum-in-law by all staff. Since arriving at the home, my wee mum-in-law has settled in great. And all family members are over the moon with the standard of care given.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

We are so grateful for your review and so happy your mother-in-law has settled in. I will share your review with the team. Thank you.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Burnfoot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Burnfoot Care Home is calculated as follows: ( (288 Excellents x 5) + (32 Goods x 4) ) ÷ 320 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burnfoot Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

One room is currently available. Please do contact the home for further information.


Awards / Recognitions (0)

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Meet the Team (3)

Anne

Anne

Job Title: Administration Team

Joined: 2017

Hi my name is Anne and I am part of the administration team with my colleague Charmaine. I have worked here since January 2017 and enjoy my work enormously especially the variety, as no two days are the same.
Being able to support the staff and residents alike is very rewarding


Tam

Tam

Job Title: Senior Care Assistant

Joined: 2015

My name is Tam Keller and it has been a privilege to work here at Burnfoot for the past five years.
Three years ago I was promoted to a senior carer and this has allowed me to pass on my knowledge and passion for the job to my peers.
It has always been one of my core beliefs that all service users should be treated with the same dignity and respect that you would expect a family member to be treated with. I also think it is a valuable trait to be available whenever your colleagues need support and empathy whenever they might need you.


Eileen

Eileen Hay

Job Title: Activity Co-ordinator

Joined: 2017

Hi my name is Eileen I have worked in Burnfoot House since 2017
I started as a care assistant before taking up the full time role as Activity co-ordinator. I have an SVQ in Social Services and Health Care. My favourite part of my job is getting to Know the residents and their families. Getting to know them allows me to plan activities to suit their needs and preferences making them feel welcome and at home. we currently have a Daily monthly and Annual planner of activities which have been planned around the residents needs and wishes. The activities include one to one time, Karaoke, arts and crafts, gardening, bingo indoor bowels, golf, pamper sessions and when able we will enjoy shopping trips and outings again. My family are very important to me and i enjoying spending quality time with my husband and five children.