Burnfoot Care Home

Ayr Road, Patna, Ayr KA6 7JW
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9.9 51 Reviews
  • Burnfoot Care Home, Ayr
Burnfoot Nursing Home is an Ayrshire facility from the portfolio of West Coast Care, a care provider of a number of residential and nursing homes that are well-respected throughout the Scottish care sector.

This purpose-built accommodation can welcome up to forty-eight residents with varying needs, including Mental health.

A warm and comfortable environment is maintained by a hardworking team, There have been a number of refurbishments within the care home and garden and this is ongoing to maintain an excellent standard.

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Care Provided by Burnfoot Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Van Heddegem (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Burnfoot Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,250 – £1,500
    • Self-Funded Nursing Dementia Care £1,250 – £1,500
    • RESPITE Self-Funded Nursing Care £1,250 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,500
  • (these prices are only a guideline, please contact Burnfoot Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking to the rear of premises


Burnfoot Care Home Reviews (51)

Total of 51, showing 41-51
9.9

Burnfoot Care Home has a Review Score of 9.9 (9.900) out of 10, based on 27 reviews in the last 2 years. Over all time Burnfoot Care Home has 51 reviews.

Overall Experience

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Review from S S (Son of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Burnfoot, a few months ago and she is happy and well looked after. She is more settled and happy to interact with other residents and the team. When we visit, we are made very welcome. We are kept well informed on her health and well being and can't thank the team enough.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thanks for your review. We are so happy mum has settled in so well and so quickly. At Burnfoot, we aim to ensure that all visits are pleasurable to both residents and family members, as we know how much this means to everyone.


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Review from Margaret M (Sister of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I hate to see my brother in this situation after being such an active person who cared about the community and ran the Girvan football club for years. He also did several marathons to raise money for local charities as did another of your residents, just a shame they are not in the same wing as they
were great buddies. I am pleased he is in your care home as the last one was not good. The staff were great but it was not a homely place, unlike Burnfoot. No place will be perfect but I think you do a good job and I take my hat off to all the staff whatever level of responsibility they have as I could not do their job.
My only criticism which is very minor is the staff don’t always have their name tags on. But hats off to them all I think they are fab!!
And the first thing I get offered is a cuppa which is great after the drive from Girvan. Thank god for people like you and I think your pay should be on a par with NHS nurses. You are all fantastic!

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for your review Margaret it means a great deal to myself and my team. We are currently looking into having our names embroidered onto our uniforms for safety reasons. I will pass on your comments and views to the staff. Thanks again


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Review from Brian T (Father of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my son is well looked after. His room is warm and he is fed well. I feel he gets on well with the staff. I have peace of mind he is safe.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for taking the time to review Burnfoot House. Your feedback is much appreciated.


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Review from S H (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

On my mum's Ruby anniversary I asked staff to post pictures of my mum and family gifts of the day and still at 7 pm no pictures or information of this special day. After calling the home they informed us of an accident seven hours previously (bear in mind I called at 11.30 am and nothing was mentioned
of any accident! Still waiting on pictures of this very special day as staff said they would make today a very special occasion. Feel very let down as my dad has updated the staff of his new number and still the staff call his old number after I called the home.
Her daughter, I was told she has dementia and she's deteriorating so it's not like she will remember today. Am sorry but no one should ever say that to me or a family member. We have to live with her condition every day and it was the worst day of our life the day my mum got taken out of our care!

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for taking the time to complete a review, I can assure you that I fully understand the importance of your mum’s Ruby anniversary and I am disappointed that you have had this experience at Burnfoot House. We pride ourselves on offering a positive person-centred experience for both residents and families and I apologise that we did not provide this on this occasion. I can assure you that as soon as all your concerns were brought to my attention, myself and my team responded and addressed them immediately.
It is our privilege to care for your mum and I am sorry for the disappointment and distress caused on this occasion. As you are aware we have an open-door policy at Burnfoot House and encourage feedback from residents and relatives alike. I am glad that you were able to bring your concerns to my attention in order that we could rectify the matter. If you would like to discuss this matter further please do not hesitate to get in touch.


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Review from E H (Wife of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Husband has only been here 9 weeks due to covid I cannot answer all the questions.
My husband seems content he is clean and clothes are well laundered. The staff have been very nice and friendly.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for your kind comments. Our staff appreciate your positive feedback.


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Review from Ann V (Wife of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw my husband in the visiting room. He was in excellent spirits, happy and has definitely thrived since he has been at Burnfoot Care Home. To me the care is exemplary. I was so pleased to see how well looked after he is - smart, clean-shaven and healthy. The attending staff were kind and helpful
to my cousin (who was with me) and myself. I felt uplifted and positive after seeing him so settled in Burnfoot.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you, Ann, for your kind review. I will pass this on to the staff who have also noticed how well he has settled and indeed thrived. We will continue to provide exceptional care and hope that each of your visits is as positive as this one.


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Review from Helen G (Wife of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 52 years of marriage, my husband became a resident at Burnfoot Care Home. Due to Covid restrictions, I was unable to visit Burnfoot before my husband became a resident, but my GP assured me that this was an excellent option for his complex care.
From the very first day, he received the very
best attention from all staff, and he ate well, was entertained every day and his personal/medical care was excellent.
I was assured that I could contact Burnfoot at any time of the day or night, and every member of staff knew my husband and could keep me up to date on how he was that particular day. My husband was always interested in sport, and I took his badminton racquets to Burnfoot, and staff and another resident played with him most days and he loved this. In fact, before I could take racquets to Burnfoot, the activities coordinator had purchased a set to see if it was viable to play within the confines of the large day room. Whatever he fancied doing, the staff always tried to accommodate his wishes.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Thank you for the kind response, Helen; it was a pleasure to be part of his care. We always try to accommodate residents hobbies and wishes in the hope that we can make the transition as familiar as possible. The staff at Burnfoot were all very fond of him, and he is sadly missed.


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Review from Linda D (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently became a permanent resident in the home after a 4-week period of respite. On admission to the home, all the staff were very welcoming and were reassuring (as we were not able to actually go in with my dad due to COVID restrictions). Every time I have called to check how my dad has settled
I have felt reassured. That has taken a huge amount of stress and pressure off our family. Having now visited Dad 3 times in the home he appears happy and content.

Reply from Donna Van Heddegem, Manager at Burnfoot Care Home

Hi Linda, It's great to hear you and your family are happy with your dad's care. We always do our best to keep families informed and involved. Thank you for taking the time to review Burnfoot House. I shall pass on your kind words to the staff.


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Review from Deborah S (Granddaughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burnfoot Care home has cared for my gran for many years. They provide excellent daily care and she feels safe and comfortable in the environment. All the staff over the years have been really good with her and all take time to speak away to her and ensure her needs are met. The communication between
the home and myself is also very good. I am more than happy with the care provided.

Reply from Victoria Hill, Regional Manager at Burnfoot Care Home

Thank you very much for your review. We will pass your kind words onto our staff team at Burnfoot.


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Review from N D (Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Burnfoot Care Home, as I found the staff to be very helpful and caring.

Reply from Victoria Hill, Regional Manager at Burnfoot Care Home

Thank you so much for taking the time to complete your review for Burnfoot and for your kind words. We will pass this onto the staff team.


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Review from Helen C (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad became a resident at the beginning of lockdown. This was a very upsetting and stressful time for our family as we were unable to visit the care homes before making a choice. We chose Burnfoot after hearing positively about it, and the closeness to home.
Dad settled in straight away and seemed
happy in his surroundings. It was difficult for us, to firstly accept a care home was the place he should be, we always thought he would come home after his stay in hospital. This was made easier by the care staff, who went above and beyond their remit, including using facetime to speak to my Dad and to actually see how happy he was. It is clear the staff know him really well, appreciate his sense of humour, even when he's being cheeky! Staff have organised visits for us in line with guidelines, this is important for us and we love to see him and listen to his stories.
He enjoys activities and has made friends. It is reassuring for us to know my Dad is settled, happy and safe.

Reply from Victoria Hill, Regional Manager at Burnfoot Care Home

Thank you so much for your review and your positive thoughts about Burnfoot. We will pass on your comments to the team. Best wishes.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Burnfoot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Burnfoot Care Home is calculated as follows: ( (288 Excellents x 5) + (32 Goods x 4) ) ÷ 320 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burnfoot Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

One room is currently available. Please do contact the home for further information.


Awards / Recognitions (0)

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Meet the Team (3)

Anne

Anne

Job Title: Administration Team

Joined: 2017

Hi my name is Anne and I am part of the administration team with my colleague Charmaine. I have worked here since January 2017 and enjoy my work enormously especially the variety, as no two days are the same.
Being able to support the staff and residents alike is very rewarding


Tam

Tam

Job Title: Senior Care Assistant

Joined: 2015

My name is Tam Keller and it has been a privilege to work here at Burnfoot for the past five years.
Three years ago I was promoted to a senior carer and this has allowed me to pass on my knowledge and passion for the job to my peers.
It has always been one of my core beliefs that all service users should be treated with the same dignity and respect that you would expect a family member to be treated with. I also think it is a valuable trait to be available whenever your colleagues need support and empathy whenever they might need you.


Eileen

Eileen Hay

Job Title: Activity Co-ordinator

Joined: 2017

Hi my name is Eileen I have worked in Burnfoot House since 2017
I started as a care assistant before taking up the full time role as Activity co-ordinator. I have an SVQ in Social Services and Health Care. My favourite part of my job is getting to Know the residents and their families. Getting to know them allows me to plan activities to suit their needs and preferences making them feel welcome and at home. we currently have a Daily monthly and Annual planner of activities which have been planned around the residents needs and wishes. The activities include one to one time, Karaoke, arts and crafts, gardening, bingo indoor bowels, golf, pamper sessions and when able we will enjoy shopping trips and outings again. My family are very important to me and i enjoying spending quality time with my husband and five children.