Bute House Reviews (3)
Bute House has a Review Score of 8.3 (8.347) out of 10, based on 2 reviews in the last 2 years. Over all time Bute House has 3 reviews.
Review from Eddie H (Son of Resident) published on 14 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Pauline Hunter, Manager at Bute House
Many thanks for your kind words and trust in our care.
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Review from Hazel M (Granddaughter of Resident) published on 6 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Pauline Hunter, Manager at Bute House
Thanks so much for your kind words. Mum was a pleasure to care for.
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Treated with Dignity
Food & Drink
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Review from Ellie M (Regular Volunteer) published on 8 June 2016
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Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Overview of Review Score
The Review Score of 8.3 (8.347) out of 10 for Bute House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Bute House is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.347 Points relating to the number of positive Reviews for Bute House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 2 Positive Reviews ÷ 9 = 0.222
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.