Crossgate Care Home Reviews (18)
Crossgate Care Home has a Review Score of 8.2 (8.198) out of 10, based on 7 reviews in the last 2 years. Over all time Crossgate Care Home has 18 reviews.
Review from Simon M (Son of Resident) published on 10 March 2025
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Overall Experience
4.0 out of 5
always been dealt with promptly and satisfactorily so I'm very happy with how
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Review from J M (Husband of Resident) published on 6 November 2024
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5.0 out of 5
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Review from Maureen M (Wife of Resident) published on 16 October 2024
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4.0 out of 5
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Review from M T (Son of Resident) published on 5 September 2024
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Overall Experience
1.0 out of 5
Reply from H E, R M at Crossgate Care Home
Thank you for your feedback. We regret your experience and would like to clarify a few points, as resident wellbeing is our top priority. A Podiatrist assessed the resident and the foot lesions were present before admission. Although dressings were applied, the resident removed them and resisted wearing footwear despite staff's encouragement. Staff do not use personal phones; the devices observed are for logging care and monitoring residents' wellbeing. Medical dressings are prescribed by a GP and not typically stocked by care homes. Any delays were part of the standard process, and we acted promptly. The 4-week review was arranged by Social Work, and we followed their guidance regarding family involvement. We aim for clear communication without medical jargon during reviews. We are committed to providing compassionate, high-quality care and are available to discuss any further concerns.
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Review from J G (Daughter of Resident) published on 26 February 2024
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5.0 out of 5
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Review from J K (Husband of Resident) published on 19 October 2023
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4.0 out of 5
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Review from William M (Husband of Resident) published on 13 July 2023
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4.0 out of 5
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Review from Maggi C (Niece of Resident) published on 15 February 2022
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5.0 out of 5
I would not hesitate in recommending the care home.
So thank you to each and every
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Review from Helen R (Wife of Resident) published on 17 January 2022
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5.0 out of 5
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Review from Diane M (Daughter of Resident) published on 21 October 2021
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5.0 out of 5
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Review from Marie T (Daughter of Resident) published on 11 October 2021
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Overall Experience
5.0 out of 5
Through these difficult
Overall I am more than satisfied with the care my mother is receiving. Having past experience working within the care sector, I know the difficulties staff can encounter, therefore I fully appreciate their help and support.
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Review from H K (Daughter of Resident) published on 7 January 2020
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5.0 out of 5
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Review from Tricia M (Daughter of Resident) published on 20 December 2019
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Overall Experience
1.0 out of 5
Reply from Heather Taylor, Home Manager at Crossgate Care Home
Dear Tricia, we are sorry to hear you feel the overall standard of care at the care home was poor.
The instance of your mother receiving the wrong medication only happened on the first day, it was quickly noted and reported to all required. During the rest of her stay with us, your mother received correct medications as per the medical instructions, we are happy to provide you with the copy of the MAR Chart upon request. We are sorry that some of the clothing went missing, we located the two items that you specifically wished us to return and you collected them.
We would like to assure you that creating a safe and clean environment for all of the residents is of the utmost importance to us. We hired a new domestic supervisor and for the past 4 weeks there have been no cleanliness issues reported.
We would like to assure you that the issues you encountered are rare at our care home and we would love to see you at the home again in the future shall your mother require respite care.
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Review from Avril M (Daughter of Resident) published on 28 November 2018
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5.0 out of 5
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Review from L R (Wife of Resident) published on 21 November 2018
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3.0 out of 5
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Review from Sheila M (Daughter of Resident) published on 30 October 2018
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5.0 out of 5
They have a great entertainments team who take them out to regular events and will try and cater for all their needs. They do seem to take people that would otherwise be hospitalised for the rest of their illness. We were so pleased to finally get taken to Crossgates after at least three found they could not cope with Dad not sleeping at nights or the fact that he was a ‘walker’. They prefer ones that sit and sleep and don’t cause disruption but unfortunately for quite a large proportion of vascular dementia sufferers that is just not possible.
They do an excellent job with very challenging people and it is of great comfort to us that Dad is in such good hands .
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Review from Nancy H (Wife of Resident) published on 12 October 2018
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5.0 out of 5
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Review from Sophia M (Wife of Resident) published on 4 October 2018
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Overall Experience
5.0 out of 5
I am most happy with the care given.
The activities staff go out of their way to help keep the residents occupied,
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Overview of Review Score
The Review Score of 8.2 (8.198) out of 10 for Crossgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.143 for Crossgate Care Home is calculated as follows: ( (43 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 84 Ratings = 4.143
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.055 Points relating to the number of positive Reviews for Crossgate Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 6 Positive Reviews ÷ 13.2 = 0.455
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.