Doonbank Care Home

Ayr Road, Patna, Ayr KA6 7JW
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9.7 15 Reviews
  • Doonbank Care Home, Ayr
Doonbank House is a Care Home in Patna (near the town of Ayr) which is registered to provide nursing and residential care. The Home is designed to promote small group living and is comprised of 35 single rooms and one companion bedroom. Although equipped with every modern comfort, Doonbank House nevertheless retains an air of unhurried tranquillity, a welcoming atmosphere and a sense of family that ensures residents feel relaxed and at home.

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Care Provided by Doonbank Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gail McClure (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Doonbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,150
    • Self-Funded Residential Dementia Care £1,150 – £1,150
    • Self-Funded Nursing Care £1,150 – £1,150
    • Self-Funded Nursing Dementia Care £1,150 – £1,150
    • RESPITE Self-Funded Residential Care £1,150 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,150
    • RESPITE Self-Funded Nursing Care £1,150 – £1,150
    • RESPITE Self-Funded Nursing Dementia Care £1,150 – £1,150
  • (these prices are only a guideline, please contact Doonbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Doonbank House has a car park on-site.


Doonbank Care Home Reviews (15)

9.7

Doonbank Care Home has a Review Score of 9.7 (9.714) out of 10, based on 10 reviews in the last 2 years. Over all time Doonbank Care Home has 15 reviews.

Overall Experience

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Review from John B (Son of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Doonbank care home and I cannot thank the staff enough for their compassion and care my mother is receiving. Even before her admission the attention to her every need was catered for. She has settled in well and participates in activities that are provided. This is an excellent care
facility. From management to cleaning staff they simply can't do enough for the residents.

Reply from Gail McClure, Manager at Doonbank Care Home

Thank you so much for your very positive review and for taking the time to do this. We take all feedback seriously. I will pass this on to the Team who will be very encouraged by this. Thank you once again.


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Review from Ernest H (Brother of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in the home since 2007. In those 17 years, I have never had any minor or major complaints to make as to any aspects of his care.
The caring environment is a very challenging one. Given the acute diversity of the needs of the people who live in Doonbank, it is amazing
in the extreme, that the staff cope admirably with everything that is 'thrown' at them. Doonbank is not an old folk home. It is a sanctuary for people with complex needs. Some may have multiple long-term conditions, functional dependency and frailty.


Dementia affects the majority of residents in care homes to a degree. Such are the challenges. The staff meet them head-on. I haven't been able to get to visit my brother as much as I'd like but I have every faith in the staff group that they'll contact me if there is a need to. I can say that confidently as that's the way it's been for 17 years. I rest easy knowing this. My brother rests easily too.


Reply from Gail McClure, Manager at Doonbank Care Home

Thank you for your kind and positive review. We welcome all feedback and appreciate you taking the time to do this. We will pass this amazing feedback on to our staff teams, thank you.


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Review from Michael A (Son of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately Mum passed away two weeks back, but I have to say I was really pleased with the excellent level of care that my mum received whilst at Doonbank. I know for a fact that she was very happy during her stay with you and the family will be ever grateful for the way that your staff interacted
with her and made her stay as good as it possibly could have been.

Reply from Tracy Skilling, Administration Assistant at Doonbank Care Home

Thank you very much for taking the time to review us and for your kind words. The staff at Doonbank always strive to provide the best care possible and we are glad that we were able to provide this. I shall pass your words on to the staff team.


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Review from Catherine R (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Doonbank Care Home provides a safe and welcoming place for my dad.
He seems happy so that is comforting for his family to know he is in safe hands.
My dad needs prompting some times to put clean clothes on, other than that we are happy with the care he receives.

Reply from Gail McClure, Manager at Doonbank Care Home

Thank you for your kind words and taking the time to provide a review. We take all reviews seriously and will pass your feedback onto our staff team.


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Review from L G (Son-in-law of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care provided at Doonbank Nursing Home. The home is always clean and well-maintained, creating a comfortable environment for the residents. The staff are generally approachable and show genuine care and compassion in their work, which really makes a difference.


One small

suggestion for improvement would be for the staff to spend more time sitting with the residents rather than congregating at a single table. This could enhance the sense of community and make residents feel even more included and supported. Overall, Doonbank Nursing Home is a wonderful place, and I feel reassured knowing my loved one is in good hands.

Reply from Gail McClure, Manager at Doonbank Care Home

Thank you very much for your comments, we appreciate you taking the time to review us, we take any review seriously and will certainly pass this on to our staff and continue to work on improving our resident and relative experience.


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Review from Grant G (Nephew of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the staff and management of Doonbank enough in their care of my Aunt. Lots of activities for her to do and keep her stimulated. Friendly staff, great meals, homely rooms. Highly recommend Doonbank to anyone looking at a care home for a loved one.

Reply from Martin Ferguson, Admin. Assistant at Doonbank Care Home

We appreciate you taking the time to provide us with a review and for your kind words. I will pass your words on to our staff team with many thanks!


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Review from L M (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident in Doonbank House and since admission to the home he has been treated with compassion and kindness. The staff team are professional and caring and treats all the residents so well. The environment is homely and the food is freshly made and dad speaks highly about it. There had been
a weight lifted off my shoulders now as I know dad is no longer at risk on his own at home and I can relax and sleep at night now. I cannot thank the manager and the team enough!

Reply from Martin Ferguson, Admin. Assistant at Doonbank Care Home

Thank you for your kind words and taking time to leave a review. Our staff strive to offer the best care we can possibly offer and I am sure they will appreciate your encouragement. I will pass your words onto them.


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Review from L B (Granddaughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was in Doonbank for a long period of time. The care he received was fantastic. All staff kept me informed and updated. He always appeared clean and tidy when I was in visiting if he didn't want something from the menu the kitchen staff were amazing in making him what he wanted. Staff were
all professional and you could tell they really cared for every resident.

Reply from Martin Ferguson, Admin Assistant at Doonbank Care Home

Thank you very much for taking the time to review us and for your kind words. The staff at Doonbank always strive for the best and we are glad we were able to deliver. I shall pass your words on to the staff team.


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Review from V W (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been here since 2010. I am very impressed and satisfied with all her care and well-being. The staff are friendly, helpful and considerate. The home is always clean and the rooms are well looked after. Any concerns are always relayed by staff to me and communication is great. Can't thank
all the management and staff enough, they do an outstanding job!

Reply from Martin Ferguson, Admin. Assistant at Doonbank Care Home

Thank you so very much for taking the time to review us and for your kind words. I will ensure they are passed onto the staff team.


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Review from Angela S (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express the way I feel about all of the staff at Doonbank. They are exceptionally caring and show much patience with Dad. My dad has been doing activities and outings that I never thought he would do again, along with some new ones. The staff are also an amazing support system for both
my brother and myself in many different ways, which I in particular find very comforting.

Reply from Gail McClure, Manager at Doonbank Care Home

Thank you very much for your kind review, and I will pass it on to all the staff. It is a privilege to have your dad in our home.


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Review from M S (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Doonbank Care Home in challenging circumstances but has really settled in and is improving. She is well cared for by kind and thoughtful staff and it is the little things that make a big difference - a kind word; taking time to ensure her clothes match; putting on her makeup and charging
her phone. She enjoys a comfortable room, good food and socialising. The staff work so hard and this is appreciated by my mum and her loved ones. She is treated with dignity and respect - what more could she ask for?

Reply from Martin Ferguson, Admin. at Doonbank Care Home

Thank you so very much for taking the time to review and also for your kind words. I will ensure they are passed along to the whole team.


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Review from John B (Husband of Resident) published on 28 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's mother had a stroke and passed away on 7th November. Due to the Covid restrictions, I had to telephone this news to my wife. The comfort and support my wife received over this period was outstanding. My last outside visit, last week, found the staff very supportive to both of us and I expect
it will be the same this week. Excellent work by all concerned.

Reply from Martin Ferguson, Administrative Assistant at Doonbank Care Home

Thank you for taking the time to review us and for your kind words. I will ensure these are passed on to the staff team.


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Review from Lorraine G (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother has at Doonbank Care Home from staff and management a lot of care and support is given to my mother. The staff are excellent to the needs of my mother, and not just my mother, but to all the residents at the care home.

Reply from Martin Ferguson, Administrative Assistant at Doonbank Care Home

Thank you so much for the kind words and for taking the time to write a review. I will make sure this is passed on to the Staff Team.


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Review from L C (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise each and every member of the team highly enough. At the very outset of my mum's admission to Donnbak Care Home, it was made clear to my family that this was now Mum's home and was to be treated as such. She had been cared for from the outset as if she is family, and it's only because
of the care and attention she had received from day 1 that we still have her in our lives. I would recommend this care home to anyone who has the difficult decision to make for loved ones, as they will receive excellent care. During these current times, Doonbank Care Home has adopted and operated to the highest standards of professionalism whilst adhering to Government guidance.

Reply from Victoria Hill, Regional Manager at Doonbank Care Home

Thank you for your kind words and taking the time to provide a review. We will pass your feedback onto our staff team.


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Review from L Y (Niece of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, safety and wellbeing of my uncle have been excellent. Despite very difficult times, the staff have always displayed a very positive attitude, reassuring families that their loved ones are being well cared for. Excellent care home, excellent provider and first-class staff.
Thank you to all
at Doonbank.

Reply from Victoria Hill, Regional Manager at Doonbank Care Home

Thank you so much for your kind words and review. We will pass this onto our staff team.


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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Doonbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Doonbank Care Home is calculated as follows: ( (94 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 119 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Doonbank Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Sep 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Gail

Gail McClure

Job Title: Manager

Joined: 1989

Originally from Northern Ireland, I trained and qualified as Registered General Nurse in The Royal Victoria Hospital in Belfast. Following this, I worked for the NHS in Gynaecology, Urology and laterally in Orthopaedics before leaving to work in Doonbank House.
I have been employed at Doonbank House since it opened in 1989 and became the Manager in 1990. We have built up a great reputation within our local community and further afield. I am married with 2 children and 3 grandchildren. Nursing and Care Home Management has been my life outwith my family life and it is my privilege to be able to ensure residents receive the highest standard of care at all times.


Ina

Ina Slack

Job Title: Deputy Manager

Joined: 1992

My name is Ina Slack and I am a Registered Nurse. I completed my Nurse Training at Kilmarnock Infirmary in 1974. I also trained as a Midwife.
I have had a wide and varied working career from the Acute Sector to Elderly Care. I have been at Doonbank since 1992. In the beginning, I worked night shift, but for the last 20 years, I have worked as the Deputy Manger. At present, I am semi-retired working a few days a week.
I am married and have 3 children and numerous grandchildren. 2 of who I look after to allow my daughter to work as a Nurse in the NHS.


Una

Una Paton

Job Title: Housekeeping Supervisor

Joined: 2010

My name is Una Paton. I am the Laundry Assistant and Housekeeping Supervisor at Doonbank House Care Home, where I have worked for over 10 years. I am married with 3 grown-up children and have a dog called Boe.


Frequently Asked Questions about Doonbank Care Home

What types of Care is Doonbank Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Doonbank Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Doonbank Care Home have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Doonbank Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Doonbank Care Home to the centre of Ayr?

9.0 mile(s) as the crow flies, distance by road may be significantly further.