Hallhouse Care Home

Main Road, Fenwick, Kilmarnock KA3 6AH
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9.5 96 Reviews
  • Hallhouse Care Home, Kilmarnock
Hallhouse Care Home offers residential, nursing and respite care in the quiet village of Fenwick with a focus on making every day memorable.

The home has a spectacular garden, home to an array of wildlife and plants as well as secure decking areas and a courtyard, a sensory garden, a summerhouse and gazebo. Additionally, green-fingered residents can enjoy the veggie plots and a greenhouse.

Each bedroom is furnished to a high standard offering a space to call home. The home aims to find the right balance of support to enable residents to live their life to the fullest and in the way they want.

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Care Provided by Hallhouse Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Barr (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Hallhouse Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,500
    • Self-Funded Nursing Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,501
  • (these prices are only a guideline, please contact Hallhouse Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallhouse Care Home Reviews (96)

Total of 96, showing 1-20
9.5

Hallhouse Care Home has a Review Score of 9.5 (9.504) out of 10, based on 8 reviews in the last 2 years. Over all time Hallhouse Care Home has 96 reviews.

Overall Experience

  • 70
  • 20
  • 4
  • 2
  • 0

Date Published

96
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88

Review from A B (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Hallhouse Care Home my dad's physical and emotional health has turned around significantly.
He came to the care home from hospital and needed a zimmer to walk. He also was very depressed and lonely.
The staff have embraced him and his needs to such a high standard. He now does yoga
every Monday and takes part in all the activities and has made friends for the first time in years. He has attended social clubs, event days, boat trips and the residents go out regularly for afternoon tea and much more. He also loves the afternoon cake and coffee trolley and the tuck shop that has been introduced.
If any issues have arose, the staff have resolved them quickly. For instance when I was concerned that he was losing weight a food and fluid diary was promptly put in place and my dad given more encouragement at meal times.
We, as a family, have got the old dad back that we thought had been lost for good and we can't
thank the staff at Hallhouse enough.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you so much for your lovely comments, I will ensure to pass on your feedback to the staff team. Thank you for taking the time to complete the review, it's very much appreciated.
Kind Regards


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Review from Linda K (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously had my father-in-law as a resident in Hallhouse (2023). I knew I wanted the same standard of care for my mum when a few months ago we had to make the decision to move her to a care home.
She herself rates it 5 stars plus, and she or I have no concerns whatsoever, the place is spotless,
has a very welcoming feeling, staff can't do enough for the residents.
My mum did worry a wee bit about going into the unknown (normal emotion, even in a younger person) but this place has turned her life around she is so happy, loves being kept busy with activities and outings, and loads of people to talk too, and the meals always look and smell lovely and my mum reports that it's always delicious.
We as a family, would highly recommend Hallhouse Care Home.

Reply from Lindsay McCulloch, Regional Director at Hallhouse Care Home

Thank you for taking the time to review Hallhouse and for your lovely comments. I will make sure this is shared with the team at Hillhouse.


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Review from James F (Husband of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hallhouse Care Home at Fenwick is a wonderful place. I am very glad I have chosen it for my wife. All the staff are wonderful, from administration, nursing, caring, kitchen and last but not least, the housekeeping and cleaning staff, I could not speak any more highly of them all. The patience, compassion
and love they show and give my wife and all other residents are just great. I am ever so pleased my wife is in their care.

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Review from Liz B (Wife of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last year has been extremely traumatic for our family due to the steep and sudden decline in my husband's health. He came to Hallhouse in February after 4.5 months in hospital and has adjusted well. From the housekeeping staff to higher management, the care, respect and support afforded to both
of us has been second to none. The staff are friendly and approachable and are quick to resolve any issues or concerns. My husband is a relatively young man, his behaviour at times can be challenging but everyone has got to know him and gently cajole him into a better way of thinking which really gives me the reassurance and peace of mind I need when I can't be with him.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review. I will pass on to the team as a whole. kind regards Carol


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Review from M H (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the staff, they are excellent caregivers. The rooms are nice and well-presented. There are plenty of activities to keep the residents busy.

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Review from David T (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always happy to discuss any problems or issues and are always resolved very quickly. Good informal inclusive atmosphere. All staff have very good engagement with residents. A regular meeting takes place with management and residents, where all are encouraged to raise any points on their mind.
Nice peaceful setting too.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for taking the time to write a review of our services here at Hallhouse Care Home. I will share your review with the team. Thank you, Carol Barr


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Review from M S (Sister-in-law of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely open-air lounge for the residents. The staff always welcoming and willing to address issues or queries. Regular activities to entertain residents and encourage participation. Residents are treated with care and dignity.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review and comments, I will pass this on to the team.
kind regards, Carol.


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Review from L K (Daughter-in-law of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We continue to be very happy with the service and level of care provided to our relative. The staff are kind and jolly with the residents and recent permanent additions to the staff have improved the service. The home is clean, warm and comfortable. Nurses have a good knowledge of the care required
by residents. There are plenty of opportunities for residents’ participation in activities. Communication with families and links with the wider community is improved. The manager has plans to improve the environment and facilities and has shared these at a group meeting for relatives. The home is showing an awareness of continuing improvement. We feel confident that our relative has good care at Hallhouse Care Home.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for taking the time to submit a review. We appreciate your kind comments on the areas we are doing well and what areas we need to keep working on.
kind regards
Carol


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Review from P M (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, I wouldn't recommend this care home despite it being one of the highest rating in Ayrshire at the time my father took up residence. There have been a number of issues including personal care, dignity, records not being updated, being overcharged and taking months to refund, and the high
turnover of staff which I believe is the root of the problem. There have been 3 managers (hence my low score on management which includes also the owners) and deputy managers in 12 months and other staff leaving regularly (including at least 2 activity managers) which would obviously cause management issues however nothing seems to be improving. I would move my dad but due to his health, I fear that it would do more harm than good.

Reply from Carol Barr, Home Manager at Hallhouse Care Home

Thank you for your review and we are sorry to hear of your concerns. I can assure you that we have and will continue to work closely with you and the social workers to ensure that your father receives the very best of care at Hallhouse. I am proud to have been managing the home since December 2021 and to have the support of our regional and support teams who are very visible in the home.


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Review from Paul L (Son of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mother receives, however, I am not sure what (if any) stimulation, i.e activities and/or conversations she is getting on a daily basis. It is not a criticism of the staff, who seem to be stretched beyond belief, it is an observation.
I keep giving the same feedback every
time I complete these surveys but nothing ever changes,

Reply from Carol Barr, Manager at Hallhouse Care Home

Dear Paul,
thank you for taking the time to write a review. It means a lot to us and they help us review the service we provide.
Kind regards,
Carol


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Review from Margaret A (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and make you feel comfortable. The nursing staff are excellent. I rate the care home the best in the area, that is why I picked it, and I have spread the word.

Reply from Carol Barr, Manager at Hallhouse Care Home

Dear Margaret, thank you for your very kind review; it is very appreciated, and I will pass on your lovely comments to the staff today. These reviews help us to develop and maintain standards of care.
Kind regards.


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Review from D J (Son of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in for over three years. New management again. Massive difference now in the nursing home and not for the good.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your review, it help's us to improve and allows us to know what we do well.
Kind regards.


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Review from A K (Husband of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife was a new resident and I did not know what to expect. The initial reaction was good, but it became obvious that the staff/resident ratio did not seem adequate for the different needs of individual residents. This was noticeable in the safety/security area. In fairness to Hallhouse, recent
measures have been taken to address this issue with the installation of electronic security systems within. This only leaves the staff/resident ratio issue to be addressed, although COVID has probably played a part in this. The motivation and willingness of staff was of high quality.

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Review from Elma B (Daughter of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and informative.
Spotlessly clean.
Plenty of resident entertainment.

Reply from Carol Barr, Manager at Hallhouse Care Home

Dear E B, thank you for your review, this means a great deal to us and it helps to look at any concerns raised.
Kind Regards.


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Review from Yvonne G (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has dementia, has only been in the care system for six weeks, but during that time, I have been very impressed with the level of care shown to her. Every member of staff has been extremely friendly and professional, and they are very good at keeping me informed of any developments regarding
my mum's well-being. Overall, I am very pleased with the high standard of cleanliness and organisation, and I feel Hallhouse Care Home is a good example of a well-run facility for our loved ones.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review, this is important to us and lets us know how well we are delivering care and what areas we need to focus on.


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Review from S G (Wife of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Please consider this home carefully. It does not live up to the reputation given. There is insufficient staff for residents' requirements, no entertainment, etc. Yes, covid is given as the reason for this but charges are the same despite food quality, etc being poorer than advertised.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your review, it's unfortunate that your experience of the service is not to the standard expected, we take your concerns seriously and we will respond to them, happy to meet with you to discuss.


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Review from James M (Husband of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife went into your home with vascular dementia and the staff in my view are a lot of "top notchers". They just have connected with my wife, so I will say keep up the great work you are doing. Thank yous.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review, it means a lot to us and helps us improve our service


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Review from Nancy N (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted in November and received excellent care from all staff during her stay. Because of Covid it was not always easy to visit, but the staff did everything they could to facilitate visits. particularly in the last few days when the home was in lockdown.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you very much for your kind review, this allows us to continue to improve the service we provide


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Review from Patricia G (Granddaughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, the last 2 years of my Grampas 3 year stay has been during Covid. This has made all the care home scenarios so much more difficult.
I find the staff very friendly and caring. The kitchen food provided is excellent. Sometimes there can be small issues but they are dealt with very well.
This is a nice home that I would recommend.

Reply from Carol Barr, Manager at Hallhouse Care Home

Thank you for your kind review, it means a lot to us and helps us improve


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Review from J S (Daughter of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are generally consistent and through conversation know the residents well. They provide reassurance to families and our professional and helpful. Office staff deal with any queries re visiting etc efficiently. Room seems bright, clean and well-appointed. Menu seems varied and my mother enjoys
the food prepared.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Hallhouse Care Home is calculated as follows: ( (81 Excellents x 5) + (14 Goods x 4) ) ÷ 95 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.651 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 8 Positive Reviews ÷ 9.4 = 0.851

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Aug 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Carol

Carol Barr

Job Title: Home Manager

Joined: 2021

Carol has been a qualified nurse since 1984 and has had an established career as a Care Home Manager for over 25 years. Carol is passionate about care of the elderly and those living with dementia and gains great satisfaction in creating a great team culture enabling her team to develop to their best potential.
Carol and her team strive to create a home from home for all those living at Hallhouse Care Home.


Frequently Asked Questions about Hallhouse Care Home

What types of Care is Hallhouse Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallhouse Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Hallhouse Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at Hallhouse Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hallhouse Care Home to the centre of Kilmarnock?

3.6 mile(s) as the crow flies, distance by road may be significantly further.