Hallhouse Care Home

Main Road, Fenwick, Kilmarnock KA3 6AH
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9.5 96 Reviews
  • Hallhouse Care Home, Kilmarnock
Hallhouse Care Home offers residential, nursing and respite care in the quiet village of Fenwick with a focus on making every day memorable.

The home has a spectacular garden, home to an array of wildlife and plants as well as secure decking areas and a courtyard, a sensory garden, a summerhouse and gazebo. Additionally, green-fingered residents can enjoy the veggie plots and a greenhouse.

Each bedroom is furnished to a high standard offering a space to call home. The home aims to find the right balance of support to enable residents to live their life to the fullest and in the way they want.

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Care Provided by Hallhouse Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Barr (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Hallhouse Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,500
    • Self-Funded Nursing Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,501
  • (these prices are only a guideline, please contact Hallhouse Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallhouse Care Home Reviews (96)

Total of 96, showing 21-40
9.5

Hallhouse Care Home has a Review Score of 9.5 (9.504) out of 10, based on 8 reviews in the last 2 years. Over all time Hallhouse Care Home has 96 reviews.

Overall Experience

  • 70
  • 20
  • 4
  • 2
  • 0

Date Published

96
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5
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88

Review from John G (Brother of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review of Hallhouse Care Home. I think they are excellent in all departments that I have encountered especially the staff.

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Review from David H (Son of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Hallhouse Care Home are extremely helpful and over the past 4 years, we have had no issues. We would recommend Hallhouse Care Home to anyone considering a care home in Ayrshire.

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Review from L K (Daughter of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Hallhouse Care Home in July, she has always been very much against care homes, however realistically understood she needed additional help. Well she loved it from day 1. She was made very welcome. She loved the attention she received. They organised games days and pampering days. Sadly
she took a fall and passed away as a daughter the staff were absolutely amazing. I would like to thank them all for the love and care they gave. Would recommend 100%.

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Review from D W (Son of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It is very hard to make a comment at the minute as we are not getting into the home for visits but the last couple of times my sister or I have been in to see our father he has been a bit untidy with dirty clothes on. Also, on my last visit he came out to see me with food still in his mouth from his
last meal as this was 15.30 how long had that been there. This is not acceptable.

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Review from Jane B (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, friendly, knowledgeable, helpful, patient staff.
Care home accommodation - clean, tidy, open spaces, good situation with garden access available.

Reply from Victoria Hill, Regional Director at Hallhouse Care Home

Thank you for your review and your very kind words. We are so pleased that you are happy with the care and support that your loved one is receiving in the home.


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Review from T B (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to the current pandemic, I have not been able to visit my mother since she went into the home so it is difficult to judge the standard of the home. However, my mother seems to be happy enough and the staff are always very helpful when I phone. I was disappointed recently when a Mother's Day gift
that I sent was not given to my mother on the day. I have subsequently spoken with the manager regarding this issue.
Because I have not been inside the home then I can only put 'satisfactory' to some of the categories below.

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Review from Ian A (Friend of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care home. The staff and the management are very caring and helpful, particularly in these difficult times.

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Review from Anne H (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Hallhouse for over six years, first in the lodge then over to the nursing side, as a family we have been completely satisfied with her care. At one point there was an issue with her clothing but was quickly resolved. The staff are all extremely approachable and easy to talk to. As my
mum has deteriorated over the years her needs have obviously changed and the home is quick to recognise this. Thank you to all for caring for my mum.

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Review from L O (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in respite care in Hallhouse Care Home for only 26 days. She, unfortunately, passed away at the end of her stay, but the care she received leading up to her death was exemplary. The staff - all staff - couldn't do enough for her to make her comfortable. They seemed to really care and understand
the essence of my mother. The nursing care was just first class. My mother never suffered and I feel that, as a former nurse myself, that it was the outstanding care she received which enabled her to have a painful, peaceful death.

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Review from J R (Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is always excellent.

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Review from G S (Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, and my room is comfortable. Food is excellent, and there is plenty of choice. The manager is lovely, and there is always plenty to do.

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Review from A E (Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my room and quiet time, which the staff respect.
The food is nice and I have no concerns about the care I receive.

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Review from L F (Friend of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend, found the place to be very clean and tidy. Staff were very friendly and polite. Nice to see all the activities available for the residents.

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Review from C H (Friend of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend at Hallhouse. The place is clean and tidy. Afternoon tea went down well with my partner and I.

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Review from J L (Husband of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care this home provides is 1st class. As is staff who provide it.

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Review from Sandra S (Friend of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the summer party in June - everyone had such a wonderful time. The manager was very welcoming and all the residents had a great time.

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Review from L F (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly enjoyed the open day. Staff were very attentive and caring.
Everyone seemed very involved.

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Review from S B (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited for the summer fare back in June. It was a lovely day and the staff were very helpful. The residents and visitors had a great time and the sun was shining.
I was also lucky enough to have a show round the home, which looked spotlessly clean.

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Review from G B (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the summer fayre on 1st June and was very impressed with the home. The atmosphere was welcoming residents all appeared happy and engaging.
All staff helpful and the interaction between them and the residents was wonderful to see.
Lovely day, lovely home.

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Review from N F (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the day was well run. The residents seemed very happy. I had a lovely day.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Hallhouse Care Home is calculated as follows: ( (81 Excellents x 5) + (14 Goods x 4) ) ÷ 95 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.651 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 8 Positive Reviews ÷ 9.4 = 0.851

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Aug 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Carol

Carol Barr

Job Title: Home Manager

Joined: 2021

Carol has been a qualified nurse since 1984 and has had an established career as a Care Home Manager for over 25 years. Carol is passionate about care of the elderly and those living with dementia and gains great satisfaction in creating a great team culture enabling her team to develop to their best potential.
Carol and her team strive to create a home from home for all those living at Hallhouse Care Home.