Hallhouse Care Home

Main Road, Fenwick, Kilmarnock KA3 6AH
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9.5 96 Reviews
  • Hallhouse Care Home, Kilmarnock
Hallhouse Care Home offers residential, nursing and respite care in the quiet village of Fenwick with a focus on making every day memorable.

The home has a spectacular garden, home to an array of wildlife and plants as well as secure decking areas and a courtyard, a sensory garden, a summerhouse and gazebo. Additionally, green-fingered residents can enjoy the veggie plots and a greenhouse.

Each bedroom is furnished to a high standard offering a space to call home. The home aims to find the right balance of support to enable residents to live their life to the fullest and in the way they want.

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Care Provided by Hallhouse Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Barr (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Hallhouse Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • Self-Funded Nursing Care £1,200 – £1,500
    • Self-Funded Nursing Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,501
  • (these prices are only a guideline, please contact Hallhouse Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallhouse Care Home Reviews (96)

Total of 96, showing 41-60
9.5

Hallhouse Care Home has a Review Score of 9.5 (9.504) out of 10, based on 8 reviews in the last 2 years. Over all time Hallhouse Care Home has 96 reviews.

Overall Experience

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  • 20
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Date Published

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Review from M S (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy staying at Hallhouse and have been here a long time. The staff are all lovely and the food is always tasty. My family visit often and are always made to feel welcome.

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Review from M D (Resident) assisted by family/friend published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have made a friend here at Hallhouse which make the time easier but all the staff are fantastic and the food is nice. I especially like when the manager brings in her dog Doris.

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Review from A W (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy the company.
Staff are lovely. Could not complain about them at all.
Enjoy the food.
Like the homely feel of the place.
Very clean and tidy.
Enjoy the activities and getting out.

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Review from S P (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited in July this year. The home has a welcoming feel and was very clean. The staff were all lovely and very friendly and the residents were singing in the lounge.
I enjoy coming to Hallhouse, everyone is always happy and smiling.

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Review from Susan D (Regular Volunteer) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hallhouse is an excellent facility. Staff are pleasant and friendly. I have visited Hallhouse twice over the past few months in relation to work that I am doing for No-One Dies Alone Ayrshire (Charity). The first visit was to attend a coffee morning hosted by the staff at Hallhouse to help us raise
awareness of NODA and to assist with fundraising for our charity. I visited again this week to discuss the possibility of NODA providing support to residents within Hallhouse. The staff were very informative, helpful and supportive and we are looking forward to working closely with Hallhouse in the coming months.

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Review from Elizabeth J (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people, always have smiles on their faces. Very pleased with this home.

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Review from Ryan J (Grandson of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kind and happy doing their jobs. Very polite manner towards residents and visitors. Very well kept home.

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Review from A W (Resident) assisted by family/friend published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would rate my care as first class. Food is excellent and the standard of cleaning in my room is first class. I am very happy at Hallhouse.

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Review from Suzanne H (Granddaughter of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased by the excellent, professional yet personable service received at Hallhouse Care Home. The staff are friendly, welcoming and approachable. I would highly recommend this care home to others.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Thank you for taking the time to review our home, the team at Hallhouse will be delighted by your positive comments.


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Review from I P (Nephew of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt has been a resident of Hallhouse Care Home for just over 7 years, where she has received very good care. In mid-April, she celebrated her 100th birthday (nobody could have anticipated this when she first became a resident with her health as it then was). With family and friends and a Deputy
Lord Lieutenant and a Provost, a marvellous party was held at Hallhouse. The staff of Hallhouse helped immensely with the preparations and assistance in the day. It was appropriate testimony to them. As my Aunt's next of kin, I am extremely grateful for the care and love which my Aunt receives, as my visits can only be every 6 or 8 weeks as I live in Surrey.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Many thanks for your positive comments about our home, it is wonderful to hear how pleased you are with the care your Aunt has received here at Hallhouse over the last 7 years. We are delighted that you all enjoyed the party. Thanks again for your review, best wishes.


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Review from C M (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was welcomed warmly on arrival. Enjoyed a lovely cup of tea and biscuits when visiting my friend. Very friendly and helpful staff.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Thank you for your positive comments about our home, it's great to hear that you find our team here at Hallhouse to be 'very friendly and helpful'. They will be delighted to hear your feedback.


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Review from Katie J (Friend of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting Hallhouse Care Home, everyone I pass always has a smile on their face and I am always made to feel so welcome.
Staff are dedicated and professional and it is lovely to see the rapport they have with each other and the residents alike.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Many thanks for your positive comments about our home, our team are an asset to Hallhouse. They will be delighted to hear your feedback.


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Review from Tammy H (Friend of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went with my friend to visit her mother who is a resident in Hallhouse recently. I cannot praise the staff enough, the residents are all well cared for and there is always some entertainment going on.
The atmosphere in the home is a nice calm place, it is spotless. The manager runs a fab home and
is supported by a great team of staff. It is lovely and everyone is made to feel at home. A big well done to the manager and all the staff who run a great home.

Reply from Alison Geddes, Marketing at Hallhouse Care Home

Thank you for your lovely comments about our home. At Hallhouse, we pride ourselves on the high level of care that we provide, so it is wonderful to hear how pleased you are with our care, entertainment and atmosphere. The home manager and team will be delighted to hear your feedback. Thanks again, best wishes.


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Review from Elsa P (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As below will show, I love my room and the staff who treat me with dignity. The rest, understaffed, underpaid.

Reply from Laura Harker, Home Manager at Hallhouse Care Home

Thank you for taking the time to review our home, we are pleased to hear that you find our rooms and team members to be ‘excellent’ and that you would recommend Hallhouse to others. We pride ourselves on the high standard of care that we offer, which includes making dining special and creating Magic Moments with our activities programme. I have since been in touch with you to discuss and resolve any areas you feel we could improve upon. Once again, thank you for your review, we appreciate all feedback as this helps us improve the service we provide.


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Review from Ann M (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendship Friday - very supportive and interactive.
Have been at several events at Hallhouse and all are well organised and enjoyed by residents.

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Review from Alice O (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers are friendly and attentive. My mother enjoys her time in here.

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Review from K B (Son-in-law of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care for all residents.

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Review from Hannah O (Granddaughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran receives excellent care here. Always a nice atmosphere and the staff are very friendly.


Lots of activities to keep the residents busy.


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Review from J G (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has improved greatly since being at Hallhouse rather than in hospital. The activities each day are a wonderful interaction - the Halloween party was exceptional with the work preparing for the residents.

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Review from Jean C (Friend of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found staff very helpful and cheery. Nice bright rooms. A lot of outings organised which is good.

Reply from Brenda Szumlakowski, Home Manager at Hallhouse Care Home

Thank you very much for your lovely comments about Hallhouse, the team members will be delighted to hear your positive feedback. It’s good to hear that the rooms are nice and bright, and you are happy with the many outings organised. Getting outdoors and into the fresh air is important to us, so much so that we have a Fresh Air Strategy to encourage regular use of our gardens and outdoor spaces. This includes enjoying a range of trips and excursions.


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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Hallhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Hallhouse Care Home is calculated as follows: ( (81 Excellents x 5) + (14 Goods x 4) ) ÷ 95 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.651 Points relating to the number of positive Reviews for Hallhouse Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 8 Positive Reviews ÷ 9.4 = 0.851

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Aug 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Carol

Carol Barr

Job Title: Home Manager

Joined: 2021

Carol has been a qualified nurse since 1984 and has had an established career as a Care Home Manager for over 25 years. Carol is passionate about care of the elderly and those living with dementia and gains great satisfaction in creating a great team culture enabling her team to develop to their best potential.
Carol and her team strive to create a home from home for all those living at Hallhouse Care Home.