Howard House Care Home

13 Howard Street, Kilmarnock KA1 2BP
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9.5 44 Reviews
  • Howard House Care Home, Kilmarnock
Howard House has a warm, family feel the moment you walk through the door. With many of the team having worked there for over 10 and even 15 years, the staff are dedicated to enriching the lives of their residents.

The home is thriving, with so many activities and experiences to enjoy, from football memories reminiscence sessions at Kilmarnock FC to pampering in the hair salon, with a mobile hairdresser visiting weekly. Every week part of the home is transformed in the ‘Howard Hub’, where the residents enjoy a pie and a pint, playing pool and games.

The community are embraced into life in the home, with monthly aromatherapy massages from a visiting wellbeing champion, to trips out to the church, the theatre, or shopping.

This summer the gardens have been a hub of activity thanks to a £10,000 revamp after the home won an internal competition run by its not-for-profit provider Sanctuary Care for staff and residents to design their dream garden. And this summer the residents have made great use of their new mini allotment-style beds, where they have been growing their own produce, from tomatoes and potatoes to celery, leeks and garlic, harvesting it for the chef to use in the kitchen.

The home has also had an impressive refurbishment inside, with some beautiful spaces for residents to relax with their loved ones, who are welcome at any time. There is also a private family and friends Facebook page, keeping everyone connected with what the residents have been enjoying doing.

The team are passionate about the residents having an active role to play in how their home is run, with resident ambassadors, who do everything from supporting the home manager and interviewing potential staff to providing feedback on everything from the menus to the activities on offer.

And mealtimes are a real highlight of the day, with the chef preparing delicious home-cooked meals and freshly baked cakes for afternoon tea.

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Care Provided by Howard House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Susan Orr (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Howard House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,274

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees for start from 1274, but may be more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Howard House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Friends and family welcome to visit and get involved in activities at any time in the home (and out and about!), however meal times are reserved, as this is a busy time, when they need to ensure the needs of all residents are catered for.


  • Parking

  • Parking is freely and widely available on Howard Street and Seaford Street, as well as dedicated parking spaces.


Howard House Care Home Reviews (44)

Total of 44, showing 41-44
9.5

Howard House Care Home has a Review Score of 9.5 (9.540) out of 10, based on 14 reviews in the last 2 years. Over all time Howard House Care Home has 44 reviews.

Overall Experience

  • 32
  • 9
  • 2
  • 0
  • 1

Date Published

44
3
7
14
30

Review from Agnes M (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a wonderful time living in Howard House. The staff put the residents' needs (emotional and physical) at the heart of their work - caring, nursing, administrative and kitchen staff.


I think I have seen fewer staff around though.


I am not always aware of what they may be doing

behind the scenes.


My mother - in her 90s - has found a new lease of life and cannot praise the staff highly enough.


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Review from Susan D (Wife of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care and attention and a good mixed diet.

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Review from Matt C (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for and is content. The staff understand her needs and treat her well.

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Review from G L (Brother of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are competent, well trained and friendly. The food is good. Social events such as live music, Halloween, and Christmas parties are arranged. The staff ensure that dental visits and GP visits take place in-house or at the treatment centre where necessary. A hairdresser comes in regularly.

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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Howard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Howard House Care Home is calculated as follows: ( (102 Excellents x 5) + (46 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 161 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Howard House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Apr 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Susan

Susan Orr

Job Title: Home Manager

Joined: 2021

Susan started her care career 24 years ago, joining the team as a home manager in April last year. Susan’s passions are quality of life for her residents and delivering quality care.