Lizdean Care Home Reviews (2)
Lizdean Care Home has a Review Score of 1.4 (1.375) out of 10, based on 2 reviews in the last 2 years. Over all time Lizdean Care Home has 2 reviews.
Review from Sharon D (Daughter of Resident) published on 2 October 2023
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 8 September 2023
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Procedures were not followed. My dad was there for 5 weeks and was never registered temporarily with a GP. I was asked to request antibiotics from my dad's GP, however, I have now learned this is wrong as it was out of the boundaries
The GP where my father used would no longer provide care as he was not in their area. Lizdean repeatedly asked me to request Antibiotics from the doctor for Dad when he became very ill however this would never have been issued.
Lizdean should have registered my dad with a temporary GP. He had not slept for 2 days and got a UTI and they let him suffer. A doctor finally came at 7 pm and my dad got meds.
The building itself is not fit to be a care home. Dark, gloomy. dreary sitting rooms. No lift, just a stair chair. No secure garden. No outings and entertainment is minimal.
I found the owners uncaring as they gave my mum a bill in her hand as we left with my dad.
Not good enough.
Reply from Fiona McKellar, Partner at Lizdean Care Home
This is being dealt with through the proper complaints procedures and we do not discuss these matters through an open forum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 1.4 (1.375) out of 10 for Lizdean Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.4 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.375 for Lizdean Care Home is calculated as follows: ( (1 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (18 Very Poors x 1) ) ÷ 24 Ratings = 1.375
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Lizdean Care Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 0 Positive Reviews ÷ 3.6 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.