Work to accommodate all visitors, only ask is that mealtimes are respected to allow residents to enjoy mealtimes.
Parking available
Springhill Nursing Home has a Review Score of 9.2 (9.224) out of 10, based on 12 reviews in the last 2 years. Over all time Springhill Nursing Home has 32 reviews.
Review from L W (Friend of Resident) published on 10 April 2025
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Reply from Sarah S, Regional Operations Manager at Springhill Nursing Home
Thank you for taking the time to review the care your relative has received. We are delight this has been a positive outcome and will share this with our care team.
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Review from M D (Aunt of Resident) published on 24 March 2025
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Reply from Sarah, Regional Operations Manager at Springhill Nursing Home
Thank you for taking the time to leave a review of Springhill Care Home. Your review will be shared with our team. We are delighted that you have experienced the exceptional care that we pride ourselves on.
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Review from F C (Daughter of Resident) published on 24 March 2025
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Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Many thanks for your kind words regarding the team we are delighted that you feel listened to and all issues are dealt with. The unit that your mum lives on did undergo an extensive refurb with all rooms painted including corridor and the communal area undergoing a full refurb. As always i listened and the chair has been replaced. We are currently undergoing further upgrades to the home and the note on the carpet has been taken on board. Once again many thanks for your kind comments the staff and myself are delighted. Michelle
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Review from D M (Son of Resident) published on 10 January 2025
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Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
I cannot express from both myself and the team how much this means to us all, thank you from all the staff at Springhill.
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Review from M M (Daughter of Resident) published on 10 December 2024
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Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
We are delighted to note that you are happy with the care and support provided. We will share this with our team, thank you for your kind words.
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Review from David L (Son of Resident) published on 22 August 2024
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Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Dear David, many thanks for your honest review, as part of the new management team we are striving towards excellent care and the best way for this to happen is for honest and open communication between families, residents and staff. I must thank you for your kind words as well and these are greatly appreciated by the care team who are as you quite rightly label as "wonderful" and as their line manager, I could not agree more. Please always feel free to approach me or my deputy with any concerns and we will endeavour to correct any problems.
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Review from E K (Friend of Resident) published on 12 August 2024
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Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home
Thank you from all the team at Sringhill, the team are indeed a happy and welcoming bunch. We are currently refurbishing the top floor unit and as soon as this has been completed we will be working our way through the units to give a revamp. Many thanks, the manager and the Springhill Team.
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Review from Janet G (Daughter of Resident) published on 3 April 2024
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Reply from Sarah Speirs, Regional Operations Manager at Springhill Nursing Home
Thank you for your very kind review. We are delighted we could meet your expectations. The team send their condolences for your loss.
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Review from Stephen B (Guardian of Resident) published on 16 October 2023
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Reply from Gemma Boyle, Home Manager at Springhill Nursing Home
Thank you for the recent review. The staff within Springhill really appreciate this. I agree that there are improvements still needed and hope we can see the changes soon.
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Review from Jenn B (Daughter of Resident) published on 16 October 2023
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Reply from Gemma Boyle, Home Manager at Springhill Nursing Home
Thank you for this lovely review. The staff love having your mum here and also fully appreciate your support towards the home.
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Review from Barbara S (Resident) published on 3 October 2023
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Reply from Gemma Boyle, Home Manager at Springhill Nursing Home
Thank you so much for the review Barbara. We are glad you are happy with the care.
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Review from Isabella P (Wife of Resident) published on 8 September 2023
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Reply from Gemma Boyle, Home Manager at Springhill Nursing Home
Hi Bell, thank you for the review. I am sorry to see that you are not happy with the current staffing levels. I am happy to discuss this further with you.
Many thanks, Gemma.
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Review from T S (Daughter of Resident) published on 3 September 2021
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Reply from Karen McGuffie, Home Manager at Springhill Nursing Home
Dear Tracey, thanks so much for taking the time to review Springhill Care Home. The team and I feel so privileged to be able to help look after your dad, particularly during what has been a very difficult time. We are so please you are content that he is happy and well looked after. We're always here to help. Thanks again.
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Review from Nancy G (Daughter of Resident) published on 23 March 2021
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Reply from Karen McGuffie, Home Manager at Springhill Nursing Home
Dear Nancy, thank you so much for taking the time to review the Springhill Care Home. The team and I all very much appreciate your kind words and your vote of confidence.
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Review from Fiona F (Daughter of Resident) published on 12 March 2021
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Reply from Karen McGuffie, Home Manager at Springhill Nursing Home
Thanks so much for your kind words and glowing review of Springhill Care Home. It has been a pleasure looking after your mum, and we really appreciate having the team's efforts recognised, particularly during these difficult times. Thanks again, and take care.
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Review from M W (Son of Resident) published on 30 January 2020
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Reply from Eileen Welch, Home Manager at Springhill Nursing Home
Thank you so much for your thoughtful review. The team and I greatly appreciate your kind words, especially at this difficult time. It was a pleasure to look after your mum, to get to know her and her loved ones. She is truly missed by the Springhill family. Thanks again and take care.
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Review from D F (Daughter of Resident) published on 8 January 2020
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Reply from Eileen Welch, Home Manager at Springhill Nursing Home
Thank you so much for your review. The entire team appreciate your kind words and are delighted to hear that you are happy with the level of care your mum is receiving. They work very hard to get to know each resident in order to deliver the best, most person-centred care possible and it means a great deal to know that you have the peace of mind that your mum is well looked after and that you'd recommend our home. Thanks again.
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Review from Melanie A (Daughter of Resident) published on 13 March 2019
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Reply from Eileen Welch, Home Manager at Springhill Nursing Home
Dear Melanie, thank you so much for taking the time to review our service. We are very happy that you feel your mother is settled and more at ease in Springhill. It is a pleasure to look after her and it means a great deal to myself and the team to have their efforts appreciated. Thanks again.
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Review from A P (Sister of Resident) published on 5 November 2018
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Reply from Eileen Welch, Home Manager at Springhill Nursing Home
Hello, thanks so much for your review. It's been a pleasure having your brother with us, we're very happy that he has settled in well and it's lovely to hear that you feel he has even improved since our home became his home. Kind regards, Eileen.
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Review from I F (Daughter of Resident) published on 31 October 2018
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Reply from Eileen Welch, Home Manager at Springhill Nursing Home
Hello, thanks so much for taking the time to review our service. It was a pleasure to have your mum with us and it means a lot to the team that you feel she settled in well and were happy with her care. We wish you all the best in the future. Kind regards,
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The Review Score of 9.2 (9.224) out of 10 for Springhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.404 for Springhill Nursing Home is calculated as follows: ( (82 Excellents x 5) + (39 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 141 Ratings = 4.404
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.82 Points relating to the number of positive Reviews for Springhill Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 10 Positive Reviews ÷ 12.2 = 0.82
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 May 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Response by Springhill Nursing Home to this inspection report
Springhill has undergone a change of management team. We also have a core team of long standing staff that are caring and empathetic with a view to make Springhill a home from home.
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