Springhill Nursing Home

80 Portland Road, Kilmarnock KA1 2BS
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9.0 31 Reviews
  • Springhill Nursing Home, Kilmarnock
Springhill Nursing Home is a converted Georgian House, with a purpose-built extension and landscaped gardens.

Situated on a quiet cul-de-sac off Portland Road, it benefits from being 5 mins from the nearest rail station and accessible to both the A71 and A77.

The team of highly qualified and attentive staff focus on the individual nursing needs of residents, with tailored care planning for each person.

Team members from activities, dining and hospitality support each resident to ensure a caring and personalised approach is received by all living within the Home.

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Care Provided by Springhill Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Hutchison (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Springhill Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £925
    • Self-Funded Residential Dementia Care £900 – £975
    • Self-Funded Nursing Care £950 – £1,000
    • Self-Funded Nursing Dementia Care £1,050 – £1,100
  • (these prices are only a guideline, please contact Springhill Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Work to accommodate all visitors, only ask is that mealtimes are respected to allow residents to enjoy mealtimes.


  • Parking

  • Parking available


Springhill Nursing Home Reviews (31)

Total of 31, showing 21-31
9.0

Springhill Nursing Home has a Review Score of 9.0 (9.018) out of 10, based on 11 reviews in the last 2 years. Over all time Springhill Nursing Home has 31 reviews.

Overall Experience

  • 20
  • 9
  • 1
  • 1
  • 0

Date Published

31
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Review from M B (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum was a resident from November 2015 until August 2018 when she sadly passed away. Her admission was due to her rapidly progressive vascular dementia which meant she became at significant risk had she remained in her own home. Our family will always be grateful for the loving care given and
the compassion shown by the staff to mum. They kept her safe and had to tolerate some challenging behaviours she was unaware she was demonstrating. Huge thanks to all staff.

Reply from Eileen Welch, Home Manager at Springhill Nursing Home

Dear M B, Your review is very much appreciated. The staff who cared for your mother are filled with sadness at her passing but also with fond memories of her time with us and we were honoured to say our farewells at her funeral. We wish you all the best in the future.


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Review from N W (Wife of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is not only magnificent the staff and care provided, in my opinion, cannot be improved. I am totally happy, content with the care and attention for my husband. Thank you.

Reply from Eileen Welch, Home Manager at Springhill Nursing Home

Hi Norma, thanks very much for taking the time to submit your review. It is part of our ethos to welcome relatives/visitors as well as those in our care to be part of the Springhill community, so it means a great deal to the team that you are happy with your husband's experience with us.


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Review from Alan M (Son of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This place is not suitable for dementia sufferers who are mobile and in the case of my mother, no action plan to deal with the progression of dementia, who became slightly aggressive and has since been moved to another care home. I think the ongoing plan is for the poor dementia people to sit and do
nothing but wither the days away waiting to die.

Reply from Helen Kinnaird, Regional Operations Manager at Springhill Nursing Home

Many thanks for taking the time to submit your review. I am aware that you have had discussion with the home around the Best Interests of your mother's care. Should you feel it beneficial to further discuss the decisions made, I would make myself available to meet up with you.
I Thank you again for your review and will pass your comments onto the Team at Springhill.


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Review from S R (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's care is essentially very good. There is an ongoing issue with another resident persistently entering my mother's room and removing personal items. This is not being managed appropriately. Aside from this issue, I am happy with the overall care in the nursing home.

Reply from Colin Inglis, COO at Springhill Nursing Home

Thank you for taking the time to complete your review. I am aware that Eileen the Home Manager is looking at options to improve the privacy of your mother's room and is going to discuss this with you further. I will pass on to the staff that you are happy with the overall care of your mother at Springhill.


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Review from Anne (Daughter of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has settled extremely well into the nursing home, even though she has Alzheimer's. The staff are very caring and understand her needs very well, she has put on weight and her mobility has also improved due to the excellent care she is receiving. Can't thank them enough.

Reply from Colin Inglis, COO Silverline Care at Springhill Nursing Home

Many thanks for the positive review and your kind words about the care your mother receives at Springhill. I am pleased with the improvements you have noticed in your mother's mobility and wellbeing.


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Review from Billy A (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are over the moon with the care our mother receives.

Reply from Colin Inglis, COO Silverline Care at Springhill Nursing Home

Hi. Many thanks for your kind words about the care of your mother at Springhill. I will pass on to the manager and the staff team at the Home.


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Review from Lynn P (Daughter of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just returned home after visiting my Mum, she was admitted in mid-February. As I live down south and don't get to see my Mum regularly, I have come home extremely happy knowing she is having excellent care. The staff are caring, understanding and attentive to all her needs and to all the other
residents. The newly redecorated sitting room on her floor is lovely. Many thanks once again to you all.

Reply from Colin Inglis, COO at Springhill Nursing Home

Hi Lynn. Thank you for your positive review and kind words which I will pass on to the staff at Springhill. We are continuing to make steady progress in improving the environment and are pleased that your mother is happy at Springhill.


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Review from Roslyn G (Daughter of Resident) published on 16 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over five years. Her health has declined during this time. All the staff have been very caring and professional in providing her with a safe and happy place to live. The staff have thoroughly done their best to help my mum with all her needs.

Reply from Helen Kinnaird, Regional Operations Manager at Springhill Nursing Home

Many thanks for your lovely review, it is always nice to have appreciation. Thank you again.


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Review from Andrew D (Husband of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wife in an advanced state of dementia and is bed bound. Treated respectfully by staff and is comfortable and spotlessly clean.

Reply from H Kinnaird, Regional Operations Manager at Springhill Nursing Home

Many thank for your lovely review, your comments are very much appreciated. Thank You.


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Review from Dorothy W (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression of Springhill was overall a feeling of a very comfortable happy home. Staff were very helpful and informative. Mum is very settled here and her mental health has greatly improved as she has plenty of stimulation by staff and has made friends with other residents. Myself and family are
extremely pleased with her care here. Best wishes to all and continued success. Thank you.

Reply from H Kinnaird, Regional Operations Manager at Springhill Nursing Home

Many thanks for your review of Springhill Care Home, your comments are very much appreciated. Thank You.


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Review from R F (Husband of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for 5 years and I am still happy to have her cared for in Springhill. The previous owners did not have my confidence but the care staff and others have always compensated for short comings.


This present transitional period is being managed well with minimum disruptions

and with evidence of improvement to come. If all care staff could be brought to the standard of the best in the home then the overall standard would be enhanced greatly.
I have no reason to consider an alternative care setting.

Reply from Rachel Dryden, C E O at Springhill Nursing Home

Thank you for your feedback.
We are delighted to be working closely with the team at Springhill to invest in both the home as well as the staff team and are looking forward to establishing Springhill as the leading care home in the local community.


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Current Review Score: 9.0 (9.018)

Overview of Review Score

The Review Score of 9.0 (9.018) out of 10 for Springhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.380 for Springhill Nursing Home is calculated as follows: ( (74 Excellents x 5) + (35 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 129 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.638 Points relating to the number of positive Reviews for Springhill Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 9 Positive Reviews ÷ 12.2 = 0.738

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Response by Springhill Nursing Home to this inspection report

Springhill has undergone a change of management team. We also have a core team of long standing staff that are caring and empathetic with a view to make Springhill a home from home.


Bed Vacancies

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Awards / Recognitions (2)

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