Arran View Care Home

82 Burns Avenue, Saltcoats KA21 6EU
Submit a Review
8.0 22 Reviews
  • Arran View Care Home, Saltcoats
Arran View is located in Saltcoats, a charming seaside town in North Ayrshire. Arran View branches into four individual units that cater to meet the needs of individuals with varying backgrounds and diagnosis.

The home has four individual units catering for residents in need of nursing care, dementia care and younger adults with varied diagnosis including mental health and learning disabilities. Residents can stay on a long-term or short-term basis; any views to assess for long-term care can absolutely be considered. And, although each unit holds its own identity, they all come together to form the warm and welcoming community that is Arran View

The Whiting and Sannox units cater to older adults. The team offer 24 hour nursing care to ensure that your loved ones receive all the nursing, specialist care and support they require.

Arran View has also gone through extensive modernisation and development with the addition of two newly registered Young Persons Units, Brodick and Lamlash. These offer modern living to younger adults that require 24 hour care, however still promoting the independence and development of skills that will enable them to live life to the full and reach their own full potential.

Being in close proximity to local amenities and the town centre, there is plenty to do and residents are encouraged to make trips out with the Activities team, adapting to all age ranges to provide stimulating activities daily.

Show Arran View Care Home on the Map

Care Provided by Arran View Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 130 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry McGhee (General Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (130)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Last Refurbishment: 2024
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available onsite


Arran View Care Home Reviews (22)

Total of 22, showing 1-20
8.0

Arran View Care Home has a Review Score of 8.0 (7.952) out of 10, based on 2 reviews in the last 2 years. Over all time Arran View Care Home has 22 reviews.

Overall Experience

  • 12
  • 9
  • 1
  • 0
  • 0

Date Published

22
0
2
2
20

Review from J C (Partner of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my partner has been in Arran View Care Home, I have had peace of mind. At first it was very sad to have to leave her there, but they say time is a great healer, as the time went on I felt more comfortable leaving my partner in safe, good surroundings, friendly caring staff, everyone has been first
class, the compassion they show is excellent, very friendly, cleanliness is 100% can't fault Whiting Bay at all. I would love to name some of the staff who deserve a special mention but they know who they are, no problems with this care home at all. 100% Well Done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne G (Stepdaughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are competent and friendly. My stepdad is well cared for and more. Staff go out of their way to accommodate his wishes (within reason). Myself and my mum have absolutely no complaints and could not have picked a better home for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Wife of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in the new under 65s unit and I can not recommend it enough. The staff have been outstanding and made sure my kids and I are always involved and included. My husband has settled so well and we are delighted. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Wife of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Arran View Care Home for the last two and a half years. I have always found the staff to be caring and extremely kind to all the residents and their relatives. The staff are always available to speak to me and discuss my husband. My only objection is the lack of money
that Bupa has invested in Arran View in recent years, but plans are in place for investment in the future.

Reply from Greta Narbutaityte, Customer Adviser at Arran View Care Home

Thank you for your feedback. We will certainly discuss your comments to help us continually improve our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin W (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean and tidy. Staff always polite and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R K (Husband of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff, nursing, carers and housekeepers are always on hand to assist my wife's needs. They are always very attentive they also always keep us updated on her health and wellbeing. They treat her with dignity at all times.

Reply from Greta Narbutaityte, Customer Adviser at Arran View Care Home

We really appreciate you leaving such amazing comments and we are glad you feel like your wife is well looked after. Thank you for trusting us with your loved one’s care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette H (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely happy with my mum's care. She is well looked after and her care is well taken care of.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iris G (Niece of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in Arran View for five and a half years and the care given to her by the staff was excellent. She suffered from dementia and the staff in Lochranza unit were fantastic with her.
She passed away on the 29/08/19 and the support from the staff to our family was brilliant. The way they looked
after my auntie in her final days was very comforting to us and my aunt. I cannot praise them enough.

Reply from Greta Narbutaityte, Customer Adviser at Arran View Care Home

We are saddened to hear about your loss. Hopefully, Arran View did everything possible to help you and your family through such a difficult time and you can go away from this feeling like your aunt received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E A F (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and quick to recognise Mum's needs, which made her settle in quickly. Clean and tidy environment. They made Mum welcome. Room homely and suitable for her needs.

Reply from Greta Narbutaityte, Customer Adviser at Arran View Care Home

Thank you for your feedback. We are happy to hear mum is doing well with such a big transition. Hopefully, you can feel at ease with her in our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff in my father's care home are very nice, phone me when dad is not himself and keep me updated. He is well fed and clean and tidy and make him feel he is at home.

Reply from Greta Narbutaityte, Customer Adviser at Arran View Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your father in our care. Thank you for trusting us with his care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy K (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that all the staff in my mother's unit are extremely helpful and caring to my mother's needs.

Reply from Josephine Gaupholm, Customer Adviser at Arran View Care Home

Thank you fore your review of Arran View Care Home. We are pleased to hear that you and your mother have had a positive experience at the home and appreciate your comments regarding the staff being helpful and caring. We will share your comments with the home manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Girls all great. Room very comfortable. Of course, I would rather be at home, but I like it here.

Reply from Josephine Gaupholm, Customer Adviser at Arran View Care Home

Thank you for your review of Arran View Care Home. We are pleased to hear that you like it at the home and appreciate your comments regarding the room being comfortable and staff great. We will share your comments with the home manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret P (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a care home, (and I was a carer working in a care home) it beats all the standards of care given, lovely surroundings, pleasant and helpful people. Excellent care to my Mum. First class etc. Thank you.

Reply from Jayne Duck, Customer services administrator at Arran View Care Home

Thank you for your review. You must have such peace of mind knowing that your mum is so well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the daughter of a service user, and as a carer, I know what to look for in a nursing home. Arran View and staff are very satisfactory in my opinion. My mother is always clean and tidy and her room is clean and tidy. I have no concerns about the staff. I find them friendly and professional.

Reply from Jayne Duck, Customer services administrator at Arran View Care Home

Thank you for your review and kind words about our staff. I'm sure that your mum will have made new friends both with other residents and staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kelly M (Granddaughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In my opinion, there is not enough staff on a day shift.

Reply from Jayne Duck, Customer services administrator at Arran View Care Home

Thank you for your review. We appreciate your comments about our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Wife of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my husband who can do nothing for himself.
He is content and well looked after.
I get regular feedback from carers and nurses which is reassuring.

Reply from Jayne Duck, Customer Services Administator at Arran View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Wife of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally satisfied with the care my husband receives. My one concern is the shortage of staff. He is in a dementia unit and residents needs can be demanding. I feel a unit like this should have more staff. Staff are excellent and perform well under sometimes difficult and stressful conditions.

Reply from Jayne Duck, Customer Services Administrator at Arran View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine A (Niece of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my aunt in Arran View for 18 months and, in my view, being clean, well fed and having a nice room, is great, but more important is a hug and a smile from a carer. My aunt loved to be out and about all her life which is not possible now. But in Arran View every Tuesday, they have
a tearoom in another block from 2-4pm. It's so nice to have tea, coffee, cakes etc and a wee chat. The activity staff do a good job with entertainers coming in and having a sing-along. I find it wonderful that people who don't remember what happened yesterday, know all the words to the songs and to see the residents smiling is so lovely.

Reply from Emily Wilson, Customer Service Administrator at Arran View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann C (Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

99%of the staff are very helpful and caring, but there is always one who spoils it. The food is edible but served on cold plates, unacceptable. It is a very long day. It would be very helpful if there was more than one shower room.

Reply from Rose Pickering, Customer Service Administrator at Arran View Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isabel B (Sister of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention my sister receives. The staff are excellent.

Reply from Rose Pickering, Customer Service Administrator at Arran View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.0 (7.952)

Overview of Review Score

The Review Score of 8.0 (7.952) out of 10 for Arran View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Arran View Care Home is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.202 Points relating to the number of positive Reviews for Arran View Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26. 2 Positive Reviews ÷ 26 = 0.077

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Arran View Care Home

What types of Care is Arran View Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arran View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Arran View Care Home have?

There are 130 Single Rooms.

What are the Facilities & Services at Arran View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Arran View Care Home to the centre of Saltcoats?

1.1 mile(s) as the crow flies, distance by road may be significantly further.