Fullarton Care Home

Ayr Road, Irvine KA12 8DF
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9.5 56 Reviews
  • Fullarton Care Home, Irvine
Fullarton Care Home, situated in the lovely town centre of Irvine, supports older people to lead their best lives with personalised nursing and nursing dementia care.

Fullarton offers many comfortable areas for residents to relax, unwind and socialise. After undergoing a refurbishment in late 2021, the home had many communal areas modernised and decorated to enhance the daily life of every resident.

The catering team at Fullarton understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home also boasts a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Fullarton likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Fullarton, the team encourages residents to take an active role in the Irvine community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Fullarton.

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Care Provided by Fullarton Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lottie Beaumont (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Kitchenette
  • Wheelchair Access

Fullarton Care Home Reviews (56)

Total of 56, showing 21-40
9.5

Fullarton Care Home has a Review Score of 9.5 (9.484) out of 10, based on 12 reviews in the last 2 years. Over all time Fullarton Care Home has 56 reviews.

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  • 36
  • 15
  • 4
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  • 1

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44

Review from Boyd M (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother 96 is very content and pleased at her stay here!

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Review from George M (Stepson of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been in Fullarton since 2015 and her care has been excellent. Fullarton's greatest strength is its staff whose care and commitment have really helped to maintain the quality of life for my stepmother whose mobility is extremely poor. Particularly during lockdown dedicated staff successfully
maintained her will to live when I could not visit.

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Review from Alida G (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody in the care home is amazing. They are so friendly and take great care of my husband. I would recommend it to anyone.

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Review from I A (Son of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always clean and well looked after. Staff very helpful and friendly.

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Review from Mary R (Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I were residents here. He died a while ago, and I am still here. This is a lovely place to live with kind, caring staff.
I like my own company, but I always have friends in the home to chat to. The staff are very kind and caring with me.
They looked after my husband well until
he passed away.

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Review from Jean M (Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great place to live. I like getting out in the gardens and having the nursery kids in regularly is great too.

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Review from Alan B (Son of Resident) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved in at the end of February 2019. The reception that day was very welcoming. I'd summarise Fullarton as being a very pleasant place for Dad to live. The staff are friendly and, as a care home, it seems to be run efficiently and well.
Aspects that can be improved are:-
1. Ensuring Dad's daily
requirements are completed. For example, Dad wears compression socks on each leg which need to be put on the mornings and taken off before going to bed. On several occasions when visiting Dad we've noted, and reported to staff, that he was not wearing his stockings.
2. I'm not always convinced that if I make a request to one member of staff about Dad that it gets logged so that other members of staff are aware of the requirement. For example, Dad wears glasses, he has glaucoma and has previously had cataracts surgery. I asked a member of staff to organise his annual eye health test but, a couple of weeks later, when I queried a different member of staff they weren't aware of the request.

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Review from Cathy S (Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home. I have settled in really well. Staff are very helpful and friendly. There is plenty to do but you can also have time on your own. It’s great we have the community garden now and I like to help with that.

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Review from Stuart L (Nephew of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff always to be helpful and friendly, the visitor's lounge is excellent with free tea, coffee and biscuits. The building is clean and tidy. One small negative is that there is grass growing in the roof gutters which spoils the building's appearance.

Reply from Clare Sheehan at Fullarton Care Home

Thank you for your response and please be assured that the issue with grass in the gutters has been reported to our property team who have addressed this. As I am sure you are aware this can be an ongoing issue and will be monitored by the Manager and appropriate action taken when necessary.


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Review from J J (Husband of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after.

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Review from Sheila T (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum sadly passed away in February of this year. She was a resident in Fullarton from December 2017. The care Mum received was wonderful and I speak for our whole family. She was treated with dignity and respect by all staff members and was always immaculate. Her room was fresh and clean at all
times. The staff cared for the whole family and we were kept informed at all times about Mum.
It is always a difficult time when a loved one has to leave their home to go into a Care Home but Mum settled, thanks to the loving care of the staff in Fullarton.
Thank you all so much.

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Review from Tom S (Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great home to live in. We have plenty to keep us busy and with the rabbits and the garden, it is really like a 'home from home'. We now have our own sweet shop, which I help serve in. The staff are lovely. I am happy here.

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Review from M B (Friend of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always welcoming on arrival at Fullerton Care Home in Irvine.
The rooms are always very clean and my friend is kept clean and tidy.
The staff I have had contact with have been helpful and caring.
In my experience, my friend receives care suitable for her needs and is treated with dignity.

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Review from Ann K (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative was not happy at all at being put into residential care.
The staff have been excellent at helping him to settle. I can say at long last he seems to have accepted the situation. He is a lot happier now thanks to staff taking time to include and encourage him.

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Review from Margaret M (Daughter of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our first visit to Fullarton Care Home, it has lived up to all our expectations. We have been happy with the care our Mum has received. We have found the staff to be so helpful and considerate. Also, we have found the facilities are occasionally high standard. Residents have a great range of
activities on offer if they wish to take part.

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Review from Ronald J (Son of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I visited this home along with a number of others in our immediate locality. On entering the large entrance hallway we were immediately struck by the homely ambience of the place. It was more like of a hotel and a breath of spring compared to some of the other homes that we had visited.
The residents' rooms, the showers/bathrooms, the corridors, the public lounge and dining room were all well decorated and well furnished. The staff seemed pleasant, professional and caring. Alas, they had no vacancies at that time.
Happily a week or so later we were contacted to say that a room had become available.
On the day of mum's admission, she was treated like a "royal" guest with a procession of staff coming into her room introducing themselves and explaining their function. All the staff did appear to be kind and caring people.
It is only a few weeks but mum has settled in well and is enjoying the company, entertainment, and nice food all provided by caring staff.

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Review from Stephen (Son of Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fullarton has fully lived up to our hopes of being a first class care home for our mother. Every member of staff has been wonderful and make great efforts to ensure Mum is able to socialise to the best of her ability. They are professional, caring and considerate. My brother and I visit regularly and
are always made welcome and have always found staff willing to talk to us about Mum. Fullarton conducts regular reviews involving Mum and either my brother or me. We are very happy with the care she is getting.

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Review from Moira S (Daughter of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted at short notice due to her condition worsening at home. At first I was very anxious about mum going into care, however I need not have worried. The staff were fantastic at settling mum into a new environment and they made me feel part of the team, which was so important to me.
I can't fault the care and it is reassuring to find such caring staff. I have no concerns and no complaints.

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Review from John S (Son of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been admitted recently in the last four weeks to Fullarton. We are delighted with the way that she has come on. She has started eating so much better and socialising also. The staff are so caring and friendly. Mum has already been on two outings which we are delighted about. The staff
deserve all the praise they can get. Well done!

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Review from Ronald G (Friend of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident of this home for the past two years. The staff are so caring and compassionate to the residents. No job is ever a bother to them. Sadly my friend no longer recognises me and can be quite restless at times. However, the staff know exactly how to manage him and they look
after him so well. It is worrying at times when you have to consider a loved one or a friend going into care, however, I have no hesitation in recommending Fullarton for the great care that they give. Thank you.

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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for Fullarton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Fullarton Care Home is calculated as follows: ( (117 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.667 Points relating to the number of positive Reviews for Fullarton Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 12 Positive Reviews ÷ 18 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Oct 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Charlotte

Charlotte Beaumont

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


‘Being empathetic, being present for those that require assistance, being compassionate, helpful, trustworthy and considerate.”


As a Registered Nurse, Charlotte has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since 2004, Charlotte closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Charlotte remarked:


“Being able to ensure that Residents receive the very best care”


Charlotte has also achieved much outside of work, she raised £2500 for Scottish Autism, running the Great North Run for her son Noah.
Outside of work Charlotte enjoys travelling, especially on her Florida holidays with her partner and 3 children.


If you would like to find out more about Fullarton, Charlotte would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.