Fullarton Care Home

Ayr Road, Irvine KA12 8DF
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9.5 56 Reviews
  • Fullarton Care Home, Irvine
Fullarton Care Home, situated in the lovely town centre of Irvine, supports older people to lead their best lives with personalised nursing and nursing dementia care.

Fullarton offers many comfortable areas for residents to relax, unwind and socialise. After undergoing a refurbishment in late 2021, the home had many communal areas modernised and decorated to enhance the daily life of every resident.

The catering team at Fullarton understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home also boasts a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Fullarton likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Fullarton, the team encourages residents to take an active role in the Irvine community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Fullarton.

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Care Provided by Fullarton Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lottie Beaumont (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Kitchenette
  • Wheelchair Access

Fullarton Care Home Reviews (56)

Total of 56, showing 41-56
9.5

Fullarton Care Home has a Review Score of 9.5 (9.484) out of 10, based on 12 reviews in the last 2 years. Over all time Fullarton Care Home has 56 reviews.

Overall Experience

  • 36
  • 15
  • 4
  • 0
  • 1

Date Published

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12
44

Review from E C (Sister of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review if I had to go into a care home I would certainly commend the Fullarton Care Home. The nurses and office staff are all very good and helpful. Thank you.

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Review from J N (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There has been an improved change at this care home since 'The Kind Care Company' took over, but some things still need to be improved. I think that there should be ongoing training for staff. Some carers are excellent, whereas others don't seem to be bothered to be understanding or patient. Also, kitchen
areas could be cleaner.

Reply from Clare Sheehan, Careline Advisor at Fullarton Care Home

Thank you for taking the time to provide feedback about the care at Fullarton Care Home. We are very pleased that you have noticed positive changes since HC-One bought the home and I can assure you that further improvements will be made.


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Review from Christina M (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There is a complete disregard of care and compassion. I never see any interaction with the residents. My Mum is often in her room, sitting alone, no TV on. My Mum is very sociable and has dementia and with that does not fully understand the impact of isolation on her wellbeing. I was told it was her
choice!!!! My Mum does not have the capacity to understand the impact of that choice.
Isolation and loneliness were two of the main reasons we wanted my Mum to be in a homely, caring and friendly environment where she could be with people and feel safe, secure and welcome.
Personal items get lost, clothes and bags belonging to other people in my Mum’s room. Medication administered in full view of visitors, where is the dignity in that.
When we visit we do not feel welcome.
I would love to know where the residents' kitchen is, we could maybe have a cup of tea with Mum.

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Review from M C (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is OK usually.
The only thing I do not agree with is not using antiseptic disinfectant spray or bleach or spray to make the rooms smell fresh.

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Review from L F (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always have a lovely experience when I visit.
Most staff are very professional in their care, treating residents like they would treat their own family.
Plenty of activities led by a good team also enjoyed.
Cleanliness of room and bathroom very good.
Medicine also sorted.
Now less agency staff.
Would
love to see staff do less paperwork and take folks out for walks.

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Review from R S (Husband of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care very good. Staff understanding of residents. Decor suffering a little by comparison with The Fullerton unit.

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Review from Hugh R (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place.

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Review from Rachel L (Wife of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and facilities my husband receives.

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Review from Marion B (Wife of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and attention provided to my husband to be excellent.
Each member of staff is so good and so friendly and approachable.

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Review from Tom G (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited eight care homes before placing my mother here. More than 3 years later I have had no doubts that I made the right decision. The carers deserve special praise for their good-natured dedication to their work. They are always prepared to have a positive interaction with residents. Housekeeping
maintenance, office and nursing staff are to be commended also for their cheery, outgoing nature.

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Review from K M (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father came into the home for respite, but due to my mother falling ill has had to remain here, so I did not actually choose this home.
Although Dad's care at present is satisfactory it hasn't always been the case. Staff are pleasant enough and do their best to be helpful but it takes a few requests
for things to be done.

Reply from Jayne Duck, Customer services administrator at Fullarton Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Agnes K (Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I spend my days in my room as I prefer my own company.

Reply from Rose Pickering, Customer Service Administrator at Fullarton Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Linda M (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On arrival at the care home, no-one was available to let me in with the entry system. One of the residents was trying to use the radio to open the door. Staff were in nurses room. Lots of information given regarding changes being made to encourage interaction with residents. Person's room had a few
cups in bathroom, forgotten about. Staff friendly and approachable. Medieval/dental issues, doctors visits and dentist fitting for the lost dentures taking a very long time to organise. Could be detrimental to residential eating ability, socialisation and embarrassment. Positive action church, group and visits to other areas for tea, cakes and singsong.

Reply from Emily Wilson, Customer Service Administrator at Fullarton Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from C S (Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a home from home.

Reply from Emily Wilson, Customer Service Administrator at Fullarton Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Isobel R (Sister of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems happy in the home. Staff very friendly.

Reply from Rachel Elliott, Customer Service Administrator at Fullarton Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Ann D (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like a carer to be in the day room at all times, as one day I went in and my mother had vomit on her trousers.

Reply from Rachel Elliott, Customer Service Administrator at Fullarton Care Home

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team.


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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for Fullarton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Fullarton Care Home is calculated as follows: ( (117 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.667 Points relating to the number of positive Reviews for Fullarton Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 12 Positive Reviews ÷ 18 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Oct 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Charlotte

Charlotte Beaumont

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


‘Being empathetic, being present for those that require assistance, being compassionate, helpful, trustworthy and considerate.”


As a Registered Nurse, Charlotte has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since 2004, Charlotte closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Charlotte remarked:


“Being able to ensure that Residents receive the very best care”


Charlotte has also achieved much outside of work, she raised £2500 for Scottish Autism, running the Great North Run for her son Noah.
Outside of work Charlotte enjoys travelling, especially on her Florida holidays with her partner and 3 children.


If you would like to find out more about Fullarton, Charlotte would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.