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Spiers Care Home has a Review Score of 8.4 (8.400) out of 10, based on 4 reviews in the last 2 years. Over all time Spiers Care Home has 34 reviews.
Review from L M (Daughter of Resident) published on 2 January 2025
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Reply from Lorna MacKay, Manager at Spiers Care Home
Thank you for taking the time to provide us with your valuable feedback. I am pleased to read that your Dad is settling in well to Spiers and that you are happy with your experiences thus far. If you have any further feedback you would like to provide to allow us to improve further, please do not hesitate to reach out to me directly, either in person when you visit or via email/telephone, and I will be happy to assist. Best Wishes.
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Review from Elizabeth W (Friend of Resident) published on 2 January 2025
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Reply from Amanda Rankin, Manager at Spiers Care Home
Thank you very much for taking the time to provide us with this feedback. Our team are working extremely hard to ensure your loved ones are living in the best environment possible. We appreciate the recognition on the vast improvements made within our Home recently and we have much more planned for 2025. We look forward to seeing you soon. Best wishes.
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Review from I A (Daughter of Resident) published on 9 August 2024
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Review from Jackie M (Daughter of Resident) published on 23 July 2024
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Review from D M (Son of Resident) published on 16 April 2021
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Reply from Alison Ravandi, Manager at Spiers Care Home
I apologise that you feel that way. I am confident that the staff responded appropriately and professionally throughout. Given that all our previous reviews have been complimentary and positive it would appear that this comment is misrepresented.
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Review from Jan D (Daughter-in-law of Resident) published on 30 March 2021
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Reply from Alison Ravandi, Manager at Spiers Care Home
Thank you, Jane, for your kind review; your mother-in-law has settled in really well at Spiers. The staff really appreciate your kind words as it has been a difficult time for everyone and hopefully, now you can start to visit.
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Review from E M (Daughter of Resident) published on 23 March 2021
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Review from Julie M (Daughter of Resident) published on 9 March 2021
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Reply from Alison Ravandi, Home Manager at Spiers Care Home
Thank you so much for taking the time to write this review. It means a great deal to myself and the team that you chose Spiers Care Home for your mum and to hear that you are happy she is well looked after and content. Thanks again, and take care.
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Review from Shelley K (Daughter of Resident) published on 3 March 2021
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Reply from Alison Ravandi, Home Manager at Spiers Care Home
Hi Shelley, it has been an absolute privilege to look after your mum, and we are very proud of the progress she had made and see her thrive. It means so much to the team and myself to know that you are confident that your mum is happy and content while in our care. Thank you very much for your kind review and recommendation.
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Review from Ann J (Daughter of Resident) published on 1 March 2021
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Reply from Alison Ravandi, Home Manager at Spiers Care Home
Everyone at Spiers Care Home is extremely thankful for your kind words and positive review. It has been a privilege to look after your Mum - the team has worked very hard to provide the highest level of care while ensuring residents are as happy and content as possible during these uncertain times. To have that recognised means a great deal. Thanks again.
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Review from Susan B (Daughter of Resident) published on 18 February 2021
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Reply from Alison Ravandi, Home Manager at Spiers Care Home
Thank you so much for taking the time to write this very thoughtful review. It has been a privilege to look after your parents, and we really appreciate your kind words and recommendation, now more than ever.
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Review from Elaine k (Daughter of Resident) published on 13 July 2020
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Reply from Alison Ravandi, Home Manager at Spiers Care Home
Dear Elaine, thanks for taking the time to review our care home. It means a great deal to the team and I that you have peace of mind that your mother is safe, well looked after and happy at Spiers. Thanks again.
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Review from Janet E (Daughter of Resident) published on 20 March 2020
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Reply from Alison Ravandi, Home Manager at Spiers Care Home
Hi Janet, thanks so much for taking the time to write this review. We've loved looking after your mum since she joined us. We always do our best to provide quality care and make sure families get the peace of mind they deserve. That is even more important now and we're really glad that you are feeling reassured. Thanks again.
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Review from Samuel T (Husband of Resident) published on 6 February 2020
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Reply from Alison Ravandi, Home Manager at Spiers Care Home
Hi Samuel, thanks for your kind review. The team and I pride ourselves on providing the highest level of care for residents and providing peace of mind for their loved ones so it means a lot that we were able to help you both through this time. Thanks again.
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Review from Michael T (Son of Resident) published on 13 May 2019
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Reply from Alison Masoumi-Ravandi, Home Manager at Spiers Care Home
Hi Michael, thank you so much for your kind words. It has been a pleasure looking after your mother and we're touched by how happy you are with her care. I will be sure to pass on your comments to the team. Thanks again.
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Review from Ilene R (Daughter of Resident) published on 25 March 2019
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Reply from Alison Ravandi, Manager at Spiers Care Home
Thank you Ilene for the lovely things you said about Spiers Care Home and the dedicated staff that we have. I am glad that your Mum has settled in well as the team at Spiers try to make everyone feel at home.
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Review from Hugh M (Husband of Resident) published on 12 February 2019
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Reply from Alison Masoumi-Ravandi, Home Manager at Spiers Care Home
Dear Hugh, thank you so much for taking the time to write a review. The team work very hard to make everyone feel as welcome as possible but it has been an absolute pleasure to have your wife in our care. You are both very much part of the Spiers family. Thank you again.
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Review from David H (Nephew of Resident) published on 22 January 2019
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Reply from Alison Masoumi-Ravandi, Home Manager at Spiers Care Home
Hi David, thank you for reviewing our service. Getting to know our residents and learning the best way to communicate with them can be one of the trickiest parts of providing care but also one of the most rewarding. So, we really appreciate you recognising the efforts our team go to and that you have taken the time to feed that back to us.
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Review from Rita K (Mother of Resident) published on 13 September 2018
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Reply from May Prentice, Home Manager at Spiers Care Home
Hi Rita, we have loved having your daughter with us and are so glad you've seen an improvement in her condition. Your kinds words and recommendation mean a great deal - thanks so much.
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Review from A W (Wife of Resident) published on 5 April 2018
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Reply from Helen Kinnaird, Regional Operations Manager at Spiers Care Home
Many thanks for your review and comments, it is very much appreciated by Silverline Care and all the staff within Spiers.
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The Review Score of 8.4 (8.400) out of 10 for Spiers Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.581 for Spiers Care Home is calculated as follows: ( (26 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 43 Ratings = 4.581
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.819 Points relating to the number of positive Reviews for Spiers Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 4 Positive Reviews ÷ 9 = 0.444
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2025
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2022
My name is Annette Guthrie and on October 10th, 2022, I became the Home Manager at Spiers Care Home. I have a vast nursing history, having worked within the care sector for over 25 years. I am a Registered Mental Health Nurse and also have qualifications in Counselling Skills and Leadership and Management. My experiences have mainly been with care of the elderly but I have also worked in acute psychiatry, NHS and the prison service. My passion is my client group and making each day count.
Job Title: Deputy Manager
Joined: 2022
Janice joined the care home last year and has many years as an experienced mental health nurse, deputy manager and stepping up as home manager when home manager is on holiday.
Janice has more than 20 years working with the elderly in the care home sector and has also covered many other areas in her time as a nurse with addictions and acute adult psychiatry.
Janice is very approachable and always available to chat with residents and families about anything they wish to discuss and is always keen to guide, help and support where she can.