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Spiers Care Home has a Review Score of 8.4 (8.400) out of 10, based on 4 reviews in the last 2 years. Over all time Spiers Care Home has 34 reviews.
Review from Dorothy C (Daughter of Resident) published on 12 January 2018
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Reply from Helen Kinnaird, Regional Operations Manager. at Spiers Care Home
Many thanks for your review, I will pass on your lovely comments to the Team at Spiers, I am sure they will be very well received. Taking on board your point on the food, we will work with the Team at Spiers to establish how we can improve your parents' experience. Regards Helen.
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Review from A A (Resident) published on 14 December 2017
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Reply from Rachel Dryden, CEO at Spiers Care Home
Thank you for your kind feedback. I am glad you enjoy living at Spiers.
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Review from T B (Granddaughter of Resident) published on 5 January 2017
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Reply from Rachel Dryden, CEO at Spiers Care Home
Thank you for your feedback. I'm pleased to hear you are happy with your grandfather's care at Spiers.
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Review from Jason R (Son of Resident) published on 4 January 2017
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Reply from Rachel Dryden, CEO at Spiers Care Home
Thank you for your feedback. I'm pleased to hear you're happy with the team and care provided at Spiers.
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Review from Gwyneth T (Granddaughter of Resident) published on 29 December 2016
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Review from Agnes C (Friend of Resident) published on 29 December 2016
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Review from L B (Daughter of Resident) published on 29 December 2016
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Review from Frances T (Daughter of Resident) published on 16 December 2016
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Review from Jean H (Niece of Resident) published on 7 November 2016
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Review from Ian (Son of Resident) published on 7 October 2016
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Review from William P (Son of Resident) published on 27 September 2016
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Review from A K (Friend of Resident) published on 4 May 2016
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Reply from Laura McGuire, Home Manager at Spiers Care Home
Thank you for the lovely feedback.
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Review from Janette H (Niece of Resident) published on 15 February 2016
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Reply from Rachel Dryden, CEO at Spiers Care Home
Thank you for your feedback.
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Review from Thomas K (Son-in-law of Resident) published on 24 November 2015
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The Review Score of 8.4 (8.400) out of 10 for Spiers Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.581 for Spiers Care Home is calculated as follows: ( (26 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 43 Ratings = 4.581
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.819 Points relating to the number of positive Reviews for Spiers Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 4 Positive Reviews ÷ 9 = 0.444
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2025
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Adequate
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How good is our staff team? |
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How good is our setting? |
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How well is care and support planned? |
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(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2022
My name is Annette Guthrie and on October 10th, 2022, I became the Home Manager at Spiers Care Home. I have a vast nursing history, having worked within the care sector for over 25 years. I am a Registered Mental Health Nurse and also have qualifications in Counselling Skills and Leadership and Management. My experiences have mainly been with care of the elderly but I have also worked in acute psychiatry, NHS and the prison service. My passion is my client group and making each day count.
Job Title: Deputy Manager
Joined: 2022
Janice joined the care home last year and has many years as an experienced mental health nurse, deputy manager and stepping up as home manager when home manager is on holiday.
Janice has more than 20 years working with the elderly in the care home sector and has also covered many other areas in her time as a nurse with addictions and acute adult psychiatry.
Janice is very approachable and always available to chat with residents and families about anything they wish to discuss and is always keen to guide, help and support where she can.