Belhaven House

3 Craigend Road, Troon KA10 6ER
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9.5 9 Reviews
  • Belhaven House, Troon
Belhaven Care Home is a residential, nursing and respite care accommodation that employs highly-skilled and experienced carers for the long-term benefit of service users.

A detached property with a pleasing and well-furnished interior, Belhaven residents are able to enjoy a range of activities and events, while having their own personalised care packages.

Carers are available 24 hours a day and always ready to discuss any residents' concerns or share their expertise and opinions with family and loved ones.

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Care Provided by Belhaven House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Linda Carruthers (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Belhaven House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250

  • Fees are tailored to the individual and are dependant on many factors, exact pricing can be discussed with the care home Manager.
  • (these prices are only a guideline, please contact Belhaven House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking on site for visitors.


Belhaven House Reviews (9)

9.5

Belhaven House has a Review Score of 9.5 (9.513) out of 10, based on 8 reviews in the last 2 years. Over all time Belhaven House has 9 reviews.

Overall Experience

  • 5
  • 4
  • 0
  • 0
  • 0

Date Published

9
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8
1

Review from F T (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Belhaven under emergency circumstances after a fall. Management went above and beyond to ensure a warm and welcoming environment to mum, and provided comfort to our family as well in very difficult circumstances.
Staff were quick to learn our names, and to get to know us as well
as mum. On visits we always noticed the staff interacting warmly with the residents, and any time we had a question or mum needed something, staff were always quick to respond.
The activities leader is a real delight, and works very hard to involve all the residents in the various events and activities she plans with great enthusiasm.
When mum had some health issues, steps were taken quickly, and family kept up to date with the measures being put in place.
Thank you to all at Belhaven for looking after mum so well.

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Review from B J (Brother of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall in her home when my sister hit her head and following a visit by ambulance crew, I was advised by the medics that my sister should not be left alone for at least the next 24 hours. As both her daughters live overseas and I live in Glasgow, I was struggling to find a way to satisfy these
requirements. Fortunately Manager at Belhaven agreed to admit my sister under Emergency Respite Care. On entering Belhaven that evening, Belhaven staff immediately took my sister to her room and took care of her. When my sister entered Belhaven she was very confused (she had early stage dementia) and although the medics had cleaned my sister's wound, her hair was matted and her clothes were stained with blood. The next day when I visited she was looking great - staff had given her a full wash, her hair was clean and she was wearing fresh clothes.
I cannot praise the manager and her staff enough for the care and kindness provided to my sister.

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Review from Linda I (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care Mum receives. She is always treated well and there is a happy ethos in the care home.
Staff always professional and show kindness and care to all residents.

Reply from Karen McIntosh, Manager at Belhaven House

Thank you so much for your kind words. It is a pleasure to have your mum here with us.


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Review from Kathleen H (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my mother and myself, I am happy to confirm this year has been the most positive year that I have witnessed. Every member of staff give their very best care and attention in every department.
Also, the care home is now a warm and inviting place to visit with beautiful dining and sitting
rooms to relax.
It is comforting to know mother is happy and well cared for.

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Review from Isobel H (Sister of Resident) published on 7 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to commend Belhaven House staff and management in all aspects of care.
The care given to my sister is exceptional and I also note visiting regularly that the residents are given care and respect also staff are mindful of residents' privacy.
My sister has progressed immensely, especially in
the past few weeks where she has been encouraged to join in the entertainment days and now mixes with other residents each day, she has made friends, is very relaxed in her environment.
The new management has made a huge positive impact on Belhaven and I note staff seem more relaxed and happy.
The activities coordinator is an asset to Belhaven and is responsible for the entertainment for residents. She has a light-hearted and happy personality which is ideal for the position she holds. I wish to also include one of the lead staff who is always willing to assist and has a friendly and happy manner, she keeps me up to date with my sister's progress. Thank you Belhaven staff and management for a well-run care home.

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Review from Christine M (Husband of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care given to my husband, I cannot thank the staff enough. They are wonderful. All the staff and management have saved his life with their prompt actions on more than one occasion. I am consulted and included in all decisions. I would highly recommend both this care home and the staff to
anyone.

Reply from Lauren McKinlay, Business Development Manager at Belhaven House

Thank you for taking the time to leave such a lovely review for Belhaven House.


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Review from Christine M (Wife of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank and praise the staff and management enough for the care given to my husband. When necessary, I am contacted on decisions and fully informed of any necessary medical treatment is required. I am always made warmly welcomed when visiting. I know he is safe, which gives me comfort in this
difficult situation. I am eternally grateful to all the staff for looking after him and caring for him so very considerably, kindly, and lovingly. God Bless them all.

Reply from Sharon McGowan, Operations Director at Belhaven House

Thank you so much for your review. We always welcome feedback for our homes. I will pass your compliments on to the staff in Belhaven House.


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Review from L D (Sister of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Belhaven House to be very welcoming, friendly, caring place for my sister to live. The team provide the safety and security or the residents need.

Reply from Lucy, Support at Belhaven House

Thank you for the positive feedback, we are delighted you are happy with the service we provide. I will be sure to let the team know your feedback and if you have any queries, please feel free to ask.


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Review from Margaret R (Son of Resident) published on 6 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law was nursed in Belhaven during the last months of his life and the care and kindness shown was second to none and I cannot thank the staff enough especially a small blonde nurse on nightshift whose patience and caring loving attitude astounded me, I think she worked agency or bank and
along with her and the rest of the staff my father in law had a very peaceful and dignified death.

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Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for Belhaven House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Belhaven House is calculated as follows: ( (68 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Belhaven House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Apr 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Linda Carruthers

Job Title: Home Manager

Joined: 2025

Frequently Asked Questions about Belhaven House

What types of Care is Belhaven House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belhaven House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Belhaven House have?

There are 32 Single Rooms.

What are the Facilities & Services at Belhaven House?

Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Belhaven House to the centre of Troon?

0.8 mile(s) as the crow flies, distance by road may be significantly further.