Claremont Care Home

7 High Thorneyflat Wynd, Ayr KA8 0LS
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8.9 98 Reviews
  • Claremont Care Home, Ayr
Situated in Whitletts in the seaside town of Ayr, Claremont Care Home offers personalised nursing and nursing dementia care to older people.

Recently benefiting from an extensive refurbishment programme, residents at Claremont are sure to feel at home from the moment they walk through the door. Every area has been designed to enhance the daily lives of residents, from the comfortable lounges and dining spaces to the well equipped yet cosy en suite bedrooms.

The setting itself is equally matched in quality by the care and support on offer. A kind and compassionate team, who are led by a fantastic home manager, focus on offering care that promotes quality of life for every resident. Taking pride in supporting everyone to take an active part in life at the home, they ensure there is always something to look forward to; from the enriching activities programme through to quiet evenings spent winding down.

If you're looking for a residential setting that truly feels like home, Claremont Care Home is the perfect choice. Reach out to the team to find out more.

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Care Provided by Claremont Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Potts (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Claremont Care Home Reviews (98)

Total of 98, showing 1-20
8.9

Claremont Care Home has a Review Score of 8.9 (8.876) out of 10, based on 7 reviews in the last 2 years. Over all time Claremont Care Home has 98 reviews.

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Review from C R (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Claremont for over a year now and we are so grateful for the care and support he receives. The staff show genuine kindness and compassion to him and bring humour into his support which is so important to him. We are always made to feel welcome when we visit and the management
team.

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Review from Patrick M (Son of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this care home. The overall experience is first class. With special mention to one staff member in particular, she is absolutely a gem whatever you pay her it is not enough, she treats my old man with respect and dignity.

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Review from A L (Husband of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are excellent at all times. Could not ask for more. Thanks again.

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Review from E B (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far our experience with Claremont has been excellent. The only feedback for improvement would be the nurse and staff alarms are very loud in communal areas and the laundry does get a little mixed up despite name tags. Other than this, the staff have been amazing, very caring and genuine. We have
peace of mind our mother is safe and surrounded by people who care about her.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Claremont Care Home

Thank you for taking the time to submit a review and for your open and honest feedback, We are sorry that the nurse call system is loud however, this is an important system that alerts staff when residents require assistance or in an emergency. Unfortunately, the design of the system does not allow for it to be turned down in certain areas. Staff try their best to answer these promptly and both the Home Manager and Deputy Manager monitor this during walk rounds. We are sorry to hear that you have had issues with our laundry service, we do have a system in place which is supported by our keyworker process. We currently have a focus on the keyworker process and are hopeful that the outcome of this will contribute to a better laundry service. Once again, thank you for taking the time to give us feedback to help us improve.


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Review from J F (Friend of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room is clean and tidy. The staff are friendly. The staff have always been kind, friendly and caring. It's good to have individual rooms and still meet others. Nice View.

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Review from Dawn C (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is given the most attentive care. The staff always make her smile. We are kept informed about any changes. We are happy that mum is well cared for.

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Review from Lynda M (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for one week for respite care. I can't thank the staff enough for such a warm welcome and for making Mum feel instantly at home. Their caring professional attitude has meant Mum has spent a very happy week here and given me the reassurance that she has been extremely well
looked after. Every visit has been a very positive experience, making me feel at home too. All the staff are warm and incredibly kind and just delightful with Mum. I would also like to thank the nursing staff for their careful attention to all of Mum's medical needs. My thanks to everyone.

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Review from D M (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Claremont Care Home for nearly 4 and a half years until her death in January 2023. I was always very impressed with every aspect of Claremont. The quality of care she received was exceptional, I really cannot imagine her getting a better level of care. I always visited unannounced and
my mother was always clean, her hair nicely brushed and her clothes neat and tidy. During one or two periods when she was unwell, I felt I was being as well looked after as my mother was. I never had a moment's concern about anything, and being in Claremont removed a great deal of the stress I had been under while she lived in her own home. I can't recommend Claremont highly enough.

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Review from A T (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff to be very helpful and caring. Mum's needs are met and she is treated well.

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Review from M M (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treated with dignity and most respected. I felt the staff always treat my mother like their own.

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Review from Joanna B (Wife of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been really well looked after ever since he moved in. The staff are consistently caring and supportive of both him and our family.

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Review from C B (Wife of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been made very welcome, and all staff members I have met have been very friendly. The bedroom is spacious and comfortable and nice and clean.

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Review from Julie T (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in well. The staff at the Arran unit have been very good at working with him to help him walk more. He can be challenging at times but the staff have a lovely way of dealing with him. A particular member of staff manages her unit well. All the staff are nice and courteous to my
father and me.

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Review from David M (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and look after my mum's needs. Can't thank you enough.

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Review from Catherine M (Wife of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, the amount of care and personal attention that has been given to my partner is absolutely excellent. All of the staff at the care home have done an exceedingly well job and must be well praised.

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Review from Graeme M (Son of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Avoid.
Firstly let me note that the home does have some excellent staff who do genuinely care for the residents.
However, they make extensive use of agency staff and seem unwilling or unable to provide the correct direction for them. For approximately 4 of the last 5 months (as of Mar 22) they have
been in 'outbreak' situations meaning that only essential visits are allowed. In our case, grandchildren have not been seen since August. Residents are unable to leave the premises during these outbreaks either.
Whilst every care home has of course experienced Covid outbreaks, the Claremont is clearly in a category of their own and management does not appear to care. At no point during any of the outbreaks has a member of management bothered to speak to family members or even sent out an email. Only Admin staff are on the frontline.
My second complaint is regarding washing, or more particularly that they seem unable to match washed clothes with the correct resident. Clothes just go missing and the other residents' clothes just appear in the wrong rooms on a frequent and regular basis, even though in our case, everything was labelled. Whilst top and bottoms might be acceptable (often residents don't remember themselves whether they own something or not), underwear sadly also goes awry. Whilst in our case, pads were worn, I can imagine for other residents it is less appealing...
In summary, if you want to ensure that other family members can visit your loved one and that they are in a home where the management actually care about the residents, I'd strongly suggest looking elsewhere.
It might cost a little bit more, but it is definitely worth it.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Claremont Care Home

Thank you for taking the time to provide feedback about Claremont Care Home. All feedback is valuable and allows us to review the process to ensure we provide the highest standards of care. Due to the ongoing pandemic social care is facing a staffing crisis and unfortunately at times we have had to use agency staff in the home. We have however, block booked staff so that we have regular agency staff who know our home and our residents to provide continuity of care and support. Our staff continue to follow Government guidance in relation to Covid-19 and unfortunately, we are seeing Covid cases on the rise, which has an impact on the care home sector. The Home Manager is in contact with Public Health daily and the decision to close the home during outbreak is ultimately theirs. Following updates from Public Health the Home Manager updates relatives via email, so you have the most up to date information on the home at any given time. I am sorry that you have had issues with our laundry service and had this been brought to my attention it would have been rectified straight away. We do have a laundry system in place that normally works well, but I will review this again with the residents and family within the home.


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Review from F A (Wife of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be extremely helpful with the residents and they care about their work, nothing seems to be too much trouble for them. They are very caring.

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Review from Denise H (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my sister and myself are delighted with the care Mum has received river the past two years she has been here, especially in difficult circumstances. Staff are always helpful and go above and beyond to keep us informed.

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Review from James D (Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience excellent, staff first-class, always helpful, friendly, no complaints at all.

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Review from Alex W (Friend of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very professional, friendly, helpful and very caring towards their patients and visitors alike. They will help where ever possible and they do "care".

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Current Review Score: 8.9 (8.876)

Overview of Review Score

The Review Score of 8.9 (8.876) out of 10 for Claremont Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Claremont Care Home is calculated as follows: ( (62 Excellents x 5) + (22 Goods x 4) ) ÷ 84 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.138 Points relating to the number of positive Reviews for Claremont Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 7 Positive Reviews ÷ 16 = 0.438

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

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Catherine Potts

Job Title: Home Manager

“For me, kind care is always being respectful and ensuring that Residents maintain their dignity throughout their care journey.”


As a Registered Nurse, Catherine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Catherine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Claremont.


When asked what she enjoys most about her role, Catherine remarked:


“There’s nothing more rewarding than making a difference to the lives of Residents and their loved ones.”


Outside of work, Catherine likes to wind down with a good book, she also enjoys cycling and spending with her three beautiful grandchildren.


If you would like to find out more information about Claremont, Catherine has an ‘Open Door Policy’ and would be
pleased to welcome you for an informal discussion.


Frequently Asked Questions about Claremont Care Home

What types of Care is Claremont Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Claremont Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Claremont Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Claremont Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Claremont Care Home to the centre of Ayr?

1.9 mile(s) as the crow flies, distance by road may be significantly further.