Claremont Care Home has a Review Score of 9.1 (9.060) out of 10, based on 8 reviews in the last 2 years. Over all time Claremont Care Home has 99 reviews.
Review from K F (Wife of Resident) published on 27 February 2020
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Overall Experience
5.0 out of 5
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Review from A G (Son of Resident) published on 26 February 2020
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Overall Experience
5.0 out of 5
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Review from Pat H (Daughter-in-law of Resident) published on 1 February 2020
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Overall Experience
5.0 out of 5
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Review from H C (Husband of Resident) published on 21 January 2020
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Overall Experience
5.0 out of 5
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Review from G S (Son of Resident) published on 10 December 2019
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Overall Experience
5.0 out of 5
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Review from W A (Husband of Resident) published on 9 December 2019
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Overall Experience
5.0 out of 5
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Review from S L (Daughter of Resident) published on 25 October 2019
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, TBC at Claremont Care Home
Thank you for taking the time to provide such positive feedback about Claremont. We try to maintain staff continuity in each unit but at times we need to make some changes to ensure each unit is safely staffed but do appreciate that this is not ideal.
When a resident is seen by their GP, a trained member of staff is always present, unless the resident requests a private consultation. In that instance, the GP would then pass on all relevant information to the trained staff member.
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Review from J T (Daughter of Resident) published on 17 October 2019
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Overall Experience
5.0 out of 5
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Review from M K (Wife of Resident) published on 17 October 2019
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Overall Experience
4.0 out of 5
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Review from D M (Wife of Resident) published on 2 October 2019
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Overall Experience
5.0 out of 5
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Review from M G (Daughter of Resident) published on 27 September 2019
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Overall Experience
4.0 out of 5
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Review from G S (Wife of Resident) published on 11 September 2019
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Overall Experience
5.0 out of 5
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Review from Philip D (Son of Resident) published on 12 August 2019
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Overall Experience
4.0 out of 5
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Review from Melissa M (Daughter of Resident) published on 25 July 2019
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Overall Experience
5.0 out of 5
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Review from J D (Daughter of Resident) published on 9 July 2019
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan at Claremont Care Home
Thank you for taking the time to provide such positive feedback about Claremont. Every month our key workers devise a list of activities that are meaningful to each resident and these are carried out on resident of the day. Activity staff meet with residents every month and discuss previous and future activities. They then devise a programme of weekly and monthly activities from residents' feedback. We encourage all residents to participate in activities and we do try to cater for all 80 residents.
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Review from Wilma B (Daughter of Resident) published on 18 June 2019
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Overall Experience
4.0 out of 5
Reply from Claire Hurworth, Care Line Manager at Claremont Care Home
Thank you for taking the time to provide such positive feedback about Claremont. Staff are required to keep accurate, up to date and timely records about residents but we do try to keep this minimal. To keep our residents safe we have a secure entrance at the front of the building. During busy periods it may take longer for staff to answer. We do appreciate this is not ideal.
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Review from I M (Son-in-law of Resident) published on 11 June 2019
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Overall Experience
5.0 out of 5
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Review from James L (Resident) assisted by family/friend published on 11 June 2019
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Overall Experience
5.0 out of 5
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Review from M R (Daughter of Resident) published on 7 June 2019
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Overall Experience
4.0 out of 5
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Review from M M (Daughter of Resident) published on 31 May 2019
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Overall Experience
5.0 out of 5
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The Review Score of 9.1 (9.060) out of 10 for Claremont Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.760 for Claremont Care Home is calculated as follows: ( (73 Excellents x 5) + (23 Goods x 4) ) ÷ 96 Ratings = 4.76
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.3 Points relating to the number of positive Reviews for Claremont Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 8 Positive Reviews ÷ 16 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
“For me, kind care is always being respectful and ensuring that Residents maintain their dignity throughout their care journey.”
As a Registered Nurse, Catherine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Catherine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Claremont.
When asked what she enjoys most about her role, Catherine remarked:
“There’s nothing more rewarding than making a difference to the lives of Residents and their loved ones.”
Outside of work, Catherine likes to wind down with a good book, she also enjoys cycling and spending with her three beautiful grandchildren.
If you would like to find out more information about Claremont, Catherine has an ‘Open Door Policy’ and would be
pleased to welcome you for an informal discussion.
