Claremont Care Home

7 High Thorneyflat Wynd, Ayr KA8 0LS
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9.1 99 Reviews
  • Claremont Care Home, Ayr
Situated in Whitletts in the seaside town of Ayr, Claremont Care Home offers personalised nursing and nursing dementia care to older people.

Recently benefiting from an extensive refurbishment programme, residents at Claremont are sure to feel at home from the moment they walk through the door. Every area has been designed to enhance the daily lives of residents, from the comfortable lounges and dining spaces to the well equipped yet cosy en suite bedrooms.

The setting itself is equally matched in quality by the care and support on offer. A kind and compassionate team, who are led by a fantastic home manager, focus on offering care that promotes quality of life for every resident. Taking pride in supporting everyone to take an active part in life at the home, they ensure there is always something to look forward to; from the enriching activities programme through to quiet evenings spent winding down.

If you're looking for a residential setting that truly feels like home, Claremont Care Home is the perfect choice. Reach out to the team to find out more.

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Care Provided by Claremont Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Potts (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Claremont Care Home Reviews (99)

Total of 99, showing 61-80
9.1

Claremont Care Home has a Review Score of 9.1 (9.060) out of 10, based on 8 reviews in the last 2 years. Over all time Claremont Care Home has 99 reviews.

Overall Experience

  • 69
  • 28
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Review from Wilma J (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are dedicated to helping the residents feel at ease and happy in their environment. It is always a pleasure to go in to visit Mum and know she is happy.
Mum enjoys the singalongs and the small dances. The staff join in with the residents. It is always nice to see so many smiling faces.

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Review from M H (Son of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been a resident for 3 weeks.
It was obviously an extremely anxious time for her and all the family but all made so much easier by the care and attention from all the staff at Claremont. She is settling in very well and we are all extremely happy with the excellent care provided.

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Review from Brenda M (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Claremont Care Home ideal for my dad after looking at various homes. The staff are excellent and always have time for you. They keep you up to date with all treatments, falls etc of my dad. The only downside I would say is that staff keep changing in the unit - they move to other units. I personally
think that residents get used to staff, then they move.
Overall totally happy with staff and home.

Reply from Clare Sheehan, Careline Advisor at Claremont Care Home

Thank you for taking the time to provide such positive feedback about Claremont. We do try to maintain staff continuity in each unit but at times we do need to make some changes to ensure each unit is safely staffed, but we do appreciate that this is not ideal.


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Review from Rosemary T (Wife of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are very helpful, sometimes they are short staffed. On the whole, things in Claremont Care Home are very good.

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Review from Margaret S (Wife of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff do an excellent job and are on call constantly and also call twice to each room during the night. This being said, as my husband states, calls are made sometimes between 2 am and 6 am.

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Review from Hugh James M (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was excellent. The staff were always on hand to help. The general ambience in Claremont was one that gave me peace of mind that Mum was in good hands, in a happy house.
Please convey my sincere thanks to the unit managers and all their staff. It was a privilege to have come
into contact with them.

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Review from Kerr B (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time my dad's been a resident here he has been treated with nothing but respect and care.
He really seems to enjoy the food and his room and toilets are always spotless.

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Review from Jane M (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent to stay in. Staff very pleasant and helpful. Recommend to anyone to stay here.

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Review from Robert M (Son of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident until she passed away recently. I want to provide a review of Claremont, Ayr, as the care they gave my mother was exceptional.
My mother was happy and contented and really well looked after by the staff. She was normally smiling when we visited. We also witnessed ‘genuine’
care and chit-chat between the staff and my mother - by genuine I mean it was natural and not put on for our benefit.
She was always clean, tidy and regularly changed.
The staff have a very difficult and busy job, but they always made time for my mum or myself if I had any questions.

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Review from J M (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and very helpful.

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Review from Sandra D (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for almost 2 weeks respite. We have been very pleased with her support and care and hope to make this a permanent arrangement.

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Review from Audrey S (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, friendly, professional yet homely.

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Review from Lesley W (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff in my Dad's unit are friendly and helpful. It is still only early days yet; my Dad's needs are being met.

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Review from Rosemary T (Wife of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, lovely staff. Food could be better.

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Review from Ronald J (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always willing to help and are very helpful and my Mother seems happy to be here.

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Review from Karen B (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the Claremont for 18 months and we are very happy with the care Mum receives. The care home is lovely as are all the staff and everyone is very approachable.

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Review from Betty P (Wife of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is perfect for me and my husband.

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Review from Elaine B (Sister of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good overall.

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Review from Ian F (Husband of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers and management very approachable and friendly, they keep me informed at all times. The food is excellent and the residents are well fed. The rooms, lounges and corridors are kept clean and smell free. The gardens are a treat for the residents and visitors, they are well used in the
good weather.


All in all, this home is well-run.


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Review from D H (Wife of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home clean and has a nice atmosphere and the staff are very caring and hard working.

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Current Review Score: 9.1 (9.060)

Overview of Review Score

The Review Score of 9.1 (9.060) out of 10 for Claremont Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Claremont Care Home is calculated as follows: ( (73 Excellents x 5) + (23 Goods x 4) ) ÷ 96 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.3 Points relating to the number of positive Reviews for Claremont Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 8 Positive Reviews ÷ 16 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (6)

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Meet the Team (1)

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Catherine Potts

Job Title: Home Manager

“For me, kind care is always being respectful and ensuring that Residents maintain their dignity throughout their care journey.”


As a Registered Nurse, Catherine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Catherine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Claremont.


When asked what she enjoys most about her role, Catherine remarked:


“There’s nothing more rewarding than making a difference to the lives of Residents and their loved ones.”


Outside of work, Catherine likes to wind down with a good book, she also enjoys cycling and spending with her three beautiful grandchildren.


If you would like to find out more information about Claremont, Catherine has an ‘Open Door Policy’ and would be
pleased to welcome you for an informal discussion.