Glenfairn House Care Home

28 Racecourse Road, Ayr KA7 2UX
Submit a Review
8.7 32 Reviews
  • Glenfairn House Care Home, Ayr
At Glenfairn House residents not only live in beautiful surroundings, they enjoy the care of a truly dedicated team, who provide residential, dementia, nursing, palliative, mental health care and respite care.

The team follows Sanctuary’s vision of Enriching Lives, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, security, significance and purpose.

They champion residents to be as independent as they can, and to have an active role to play in how their home is run. Like Resident Ambassador Marie, who loves getting involved in everything from welcoming new residents to Glenfairn, to providing feedback on the menu and the activities on offer.

And talking of activities, following Marie’s feedback, the team regularly takes residents to a beautiful local hotel for tea and cake. Marie has even introduced a new arts and crafts group, with more planned.

Mealtimes are a real highlight of the day, with freshly cooked meals from their chef served daily, as well as home-baked cakes and treats for afternoon tea.

The Edwardian home is magnificent with period features, and many rooms with sea views across to the Isle of Arran, and others overlooking the spectacular gardens. With a summer house and wheelchair friendly pathways, they are a beautiful spot to relax with loved ones, who are welcome to visit any time.

The team embrace the local community into the home, run by not-for-profit Sanctuary Care, helping their residents to truly feel part of life outside Glenfairn. As well as regular trips in the minibus, they love to welcome musicians and youngsters from local schools and colleges.

With a team dedicated to activities, there’s so much to do at Glenfairn House. From pamper sessions in the salon and animal visits, to music, garden games and barbecues.

Show Glenfairn House Care Home on the Map

Care Provided by Glenfairn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kerry Doherty (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (2)

Funding & Fees Guide for Glenfairn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,432

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1432, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Glenfairn House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is freely available to visitors in the grounds of the home.


Glenfairn House Care Home Reviews (32)

Total of 32, showing 1-20
8.7

Glenfairn House Care Home has a Review Score of 8.7 (8.685) out of 10, based on 5 reviews in the last 2 years. Over all time Glenfairn House Care Home has 32 reviews.

Overall Experience

  • 18
  • 10
  • 4
  • 0
  • 0

Date Published

32
0
1
5
27

Review from Iain B (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found all members of staff to be friendly and helpful. Any requests are dealt with promptly and nothing ever seems too much trouble.
Mum is happy in Glenfairn House and I am pleased to have secured a place there for her.

Reply from Kate Yates, Communications and Content Specialist at Glenfairn House Care Home

Thank you for your review about the care your mother receives at Glenfairn House. It's wonderful to hear how happy she is there and the team will be thrilled to read your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Son of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is with my wife working in the care community and residential homes. Visiting on social events and seeing the different environments and interactions between staff and clients. It is with this in mind, the support and care of the residents in Glenfairn House that is very impressive.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for such a wonderful review! Our team will really appreciate it. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann C (Daughter of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Has good care and all the staff are great. Also, the room is great.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for such a wonderful review! We really appreciate it. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lindsay C (Daughter of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Glenfairn House for almost a year, she has settled brilliantly. The staff are all amazing and take excellent care of my mum. The home has been upgraded and had lots of amazing improvements. We as a family are delighted with every aspect of my mum's care.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for such a wonderful review. It's great to hear that you're noticing the improvements to our home and that you are so happy with the care your mum receives. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, my mother has been looked after with love and kindness. She enjoys the activities, the company and the food. She is comfortable and relaxed and most importantly she is safe.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for your wonderful review of Glenfairn House. It's heartwarming to hear that you have peace of mind with her being in our care. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol R (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in well. The staff are all friendly and helpful. The activities team is first-class and Mum enjoys being part of the activities/days out. Management has done a great job with lots of improvements happening, going to be a lovely home. A nice and comfy room opens out to the garden.
The home is always clean and the food looks lovely. Always kept informed of everything from Mum's care to what's going on. Feels like family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ainsley M (Daughter of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been respectful, understanding and caring since my mum moved into Glenfairn nine months ago. There seems to be significant, positive changes being made that will definitely improve the quality of the care home. Recently, the communication and interaction with relatives/loved ones have
increased which has been great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tom C (Partner of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner is now dressed and in a dayroom a lot more and there has been a big improvement with her. She is more alert and eating and drinking well. Very happy, hope this continues.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for your review and kind words. It's wonderful to hear what an improvement you see in your partner since she has been with us at Glenfairn House. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred from another care home to Glenfairn House Care Home for a few weeks due to work being carried out. On my first visit to Glenfairn House Care Home, I was welcomed by smiling carers in the nicest possible way. Mum's room on the first floor was clean, tidy and very spacious and comfortable.
Everything about this wonderful care home was 10/10. For me and my family, top marks all-round to staff, managers, cleaners and chefs, I cannot fault this beautiful place and will be a bit sad when Mum returns to her care home.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for such kind words about our home and team at Glenfairn House, it is so appreciated! Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Son of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum receives good care from staff. She is treated with dignity and all staff make an effort to interact with us when we visit. She seems settled and readily smiles for some staff members. I am happy with the care my mum receives at Glenfairn.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for taking the time to review our home and for your kind words. It's lovely to hear how settled your mum is with us and how happy you are with her care. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoys activity time and always looks forward to it.
Her favorite is singing and reminiscing about the stars and her life.
She enjoys going to get her hair and nails done in the salon and interacting with staff especially the activities team.
Her eating has improved since being here, eating
a wider variety of foods.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for your kind words. It's lovely to hear how much your mum loves the activities we offer and the pamper sessions! Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl D (Granddaughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my family member settled in well after me being uptight. The activities staff are amazing; they are so good with the residents and very organised. There are always activities going on. The bedroom is very cosy with a lovely door that opens onto a nice garden. The management seems really nice;
we got a nice welcome phone call. The menus on the tables are great - lots of people see what they are having. The interior is good too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staffing levels are poor - need more than three nursing assistants on the floor. Existing staff are very good and committed but overworked given the level of assistance needed by many residents. Basic things like bathing and mouth care are not attended to as a result. Residents are left in bed due to
staffing. Health care assistant care is very good but there needs to be more. Very pleased the agency is not used as much - their practice was poor/risky.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen D (Sister of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring is excellent. The food is lovely. The decor is lovely. I love enjoying the activities with my brother. Just everything is lovely. Overall, excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret M (Sister of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very happy with my brother's care and he is happy being here. Staff are approachable and courteous at all times.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for your kind words and review. If there is anything we can do to take your 3 stars to 5 stars, please do let us know. We are always looking for ways to improve the care we provide. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came in a year ago at the height of Covid restrictions. Been difficult to visit from time to time. Mum seems happy and has never complained about anything. Staff are very friendly and take good care of Mum.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you for taking the time to review our home and for your kind words about our team. It's wonderful to hear that your mum is happy with us at Glenfairn House. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas W (Husband of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's communication improved once visiting opened up; I only hope that the threat of the Omicron variant does not lead to severe restrictions on visiting. The staff are invariably pleasant, cheerful and helpful. I cannot comment too much on activities but what I hear suggests they are as good as
Covid restrictions allow. The menus for food and drink appear to be very good and she certainly seems to be thriving on it. I am content that, taking account of her difficulties, she is much better cared for than any at-home arrangement would allow. As far as I can judge, she is well cared for by kind, good-natured staff and is reasonably happy and content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Son of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home, friendly staff that Mum engages well with and the food looks good. I feel she is safe and well, but could do with more updates from nurses on well-being and still waiting on details for the WhatsApp group.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you so much for taking the time to review our home and for your kind words - they are so appreciated. I will be sure to pass your feedback on to the team. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K W (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and nursing staff always helpful and giving any information concerning my mum. She has a lovely bright bedroom with patio doors looking out onto part of the garden. The care and emotional support from the nursing staff has been excellent. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are always friendly and helpful, providing excellent care to the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.7 (8.685)

Overview of Review Score

The Review Score of 8.7 (8.685) out of 10 for Glenfairn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Glenfairn House Care Home is calculated as follows: ( (50 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.885 Points relating to the number of positive Reviews for Glenfairn House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 5 Positive Reviews ÷ 13 = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Margaret

Margaret Wilson

Job Title: Administrator

Joined: 2004

My start date was 4 March 2004, nearly 20 years ago and I just love my job!


I enjoy all aspects of my job role, especially interacting with the residents’ relatives.


We are a good team here at Glenfairn - all our departments work so well together and we achieve a fun-filled home.


Brian

Brian Girvan

Job Title: Maintenance Operative

Joined: 2021

I have 16 years of experience working in the care sector.


I really enjoy meeting new residents and family members and try my best to help them settle in as smoothly as possible, both for the resident and their families.


Frequently Asked Questions about Glenfairn House Care Home

What types of Care is Glenfairn House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glenfairn House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Glenfairn House Care Home have?

There are 61 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Glenfairn House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glenfairn House Care Home to the centre of Ayr?

0.6 mile(s) as the crow flies, distance by road may be significantly further.