Glenfairn House Care Home

28 Racecourse Road, Ayr KA7 2UX
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8.7 32 Reviews
  • Glenfairn House Care Home, Ayr
At Glenfairn House residents not only live in beautiful surroundings, they enjoy the care of a truly dedicated team, who provide residential, dementia, nursing, palliative, mental health care and respite care.

The team follows Sanctuary’s vision of Enriching Lives, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, security, significance and purpose.

They champion residents to be as independent as they can, and to have an active role to play in how their home is run. Like Resident Ambassador Marie, who loves getting involved in everything from welcoming new residents to Glenfairn, to providing feedback on the menu and the activities on offer.

And talking of activities, following Marie’s feedback, the team regularly takes residents to a beautiful local hotel for tea and cake. Marie has even introduced a new arts and crafts group, with more planned.

Mealtimes are a real highlight of the day, with freshly cooked meals from their chef served daily, as well as home-baked cakes and treats for afternoon tea.

The Edwardian home is magnificent with period features, and many rooms with sea views across to the Isle of Arran, and others overlooking the spectacular gardens. With a summer house and wheelchair friendly pathways, they are a beautiful spot to relax with loved ones, who are welcome to visit any time.

The team embrace the local community into the home, run by not-for-profit Sanctuary Care, helping their residents to truly feel part of life outside Glenfairn. As well as regular trips in the minibus, they love to welcome musicians and youngsters from local schools and colleges.

With a team dedicated to activities, there’s so much to do at Glenfairn House. From pamper sessions in the salon and animal visits, to music, garden games and barbecues.

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Care Provided by Glenfairn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kerry Doherty (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (2)

Funding & Fees Guide for Glenfairn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,432

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1432, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Glenfairn House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is freely available to visitors in the grounds of the home.


Glenfairn House Care Home Reviews (32)

Total of 32, showing 21-32
8.7

Glenfairn House Care Home has a Review Score of 8.7 (8.685) out of 10, based on 5 reviews in the last 2 years. Over all time Glenfairn House Care Home has 32 reviews.

Overall Experience

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  • 10
  • 4
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Review from Richard N (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must start by saying that I have not visited Glenfairn because I live 400 miles away and it is too far for a 30 minute or 1-hour visit. I will visit when restrictions are eased. However, I talk to my mum by facetime every week and after a year or so, she seems to be well settled. Also my nice visits
every week and reports that the home is excellent and doing their very best for mum.

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Review from Steve I (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved into Glenfairn in Sept 2020, following a fall at home. He suffers from vascular dementia, and this was the fall was the catalyst to move him into the home. The home has cared for Dad amazingly well and he is thriving now on the care and the company of other residents. The team at Glenfairn
has done an amazing job through the height of the COVID crisis. I would highly recommend this care home.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you for taking the time to review our home and for your kind words about our team. It is really appreciated. Best wishes, Fae.


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Review from Mary W (Relative of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident for 4 years and my mother-in-law has been a resident for 7 years. We have found the staff caring, patient and helpful throughout their time in Glenfairn House. Until Covid, we visited several times a week and became very familiar with the home, its staff and many of the residents.
It is a welcoming environment and we have always been kept well informed by nurses, carers, management and admin.

Reply from Fae Doherty, Senior Marketing Officer at Glenfairn House Care Home

Thank you for taking the time to review our home and for your such kind words - our team will really appreciate it.


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Review from Michelle C (Daughter-in-law of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have had no issues until recently! My mother-in-law has fallen out her chair several times, and once the doctor on call came out because of this. We were told that a suitable chair has been ordered for her and yet received another call saying she has come out of the new chair (which clearly wasn't
suited to her). I told a member of staff in a phone call that we would be willing to buy a chair for her and was told there was no need as the home would provide one. We have had no issues other than this.

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Review from G W (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Completed in discussion with relative only to be able to see during garden visitation.

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Review from Alexander B (Son of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In these trying times with serious concerns over the spread of the 'virus' especially for friends and family in care homes can I say that my experience of several garden visits has been excellent. The facility was weather protected and staff made sure I was as well.
Well done to all at Glenfairn House
Care Home.

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Review from S M (Stepson of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmother has been a resident for a couple of years. The family has no complaints. Communication has been excellent as has care.

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Review from Gilbert R (Husband of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Glenfairn House in November 2015 as it was not safe or possible for me to continue, after some 10 years, to care for her with a progressing Alzheimer's condition. Personal care and incontinence will defeat the carer. Glenfairn House has been excellent for us both. They have handled
this virus very well, with little help from outside services.

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Review from S D (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found management and staff to be very helpful and good with my mother and myself.

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Review from Margaret M (Daughter of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident here since March 2017. We have been very happy with his care and the consistency of that care. He settled quickly and enjoys the company and interaction with staff and other residents. His room is spotless and the corridors, lounges and public areas are kept to a high standard.
We, as a family have received a high level of support from the staff over the past year +. I cannot recommend Glenfairn House highly enough.

Reply from Alice Thomas, Home Manager at Glenfairn House Care Home

Thank you Margaret! I'm so glad that dad has settled in well and you are happy with his care and support at Glenfairn. It has been great getting to know you all and we appreciate the time you and the family spend in the home. Also really enjoyed the visit from the rabbits!!


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Review from Keith H (Son of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Probably the best care home in Ayr and extremely pleased with the care of my father until his death. They always kept you informed of any problems and discussed any changes with his care. Relatives was also kept informed of anything going on in the home and encouraged to participate. They organised
trips for residents along with bringing entertainment in ranging from musicians to a theatre company in to perform a pantomime. The gardens are kept immaculate and are secure.

Reply from Alice Thomas, Home Manager at Glenfairn House Care Home

Thank you, Keith! I'm glad you had a good experience whilst your dad was in Glenfairn. It was an honour to be able to support dad and get to know you all. Best wishes to all the family


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Review from John H (Son of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenfairn House provided wonderful care for my mum during her final days. Her stay was brief (3 months) but as she declined in health she received excellent nursing care and was well taken care of in all regards. From the owners through management/administration to the nurses and carers both she and
us as her family were treated with kindness, openness and respect. There is a very nice culture at the home based on our experience and it meant a lot to us to leave someone we loved very much with people we felt we could trust. They showed patience and gentleness in all their dealings with my mum. In addition, her room was very nice indeed; bright and sunny and the grounds of the home are also simply beautiful. I would have no hesitation in recommending Glenfairn as a care facility to consider for someone you love.

Reply from Alice Thomas, Manager at Glenfairn House Care Home

John, it was a pleasure getting to know mum, yourself and your family. I feel we went on a journey together and learned from each other. Thank you for your kind words and I will pass your message on to the staff who deserve to hear your very positive comments! I wish you and your family well for the future and you know you are welcome at Glenfairn anytime if you happen to be passing! Kindest regards.


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Current Review Score: 8.7 (8.685)

Overview of Review Score

The Review Score of 8.7 (8.685) out of 10 for Glenfairn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Glenfairn House Care Home is calculated as follows: ( (50 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.885 Points relating to the number of positive Reviews for Glenfairn House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 5 Positive Reviews ÷ 13 = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Margaret

Margaret Wilson

Job Title: Administrator

Joined: 2004

My start date was 4 March 2004, nearly 20 years ago and I just love my job!


I enjoy all aspects of my job role, especially interacting with the residents’ relatives.


We are a good team here at Glenfairn - all our departments work so well together and we achieve a fun-filled home.


Brian

Brian Girvan

Job Title: Maintenance Operative

Joined: 2021

I have 16 years of experience working in the care sector.


I really enjoy meeting new residents and family members and try my best to help them settle in as smoothly as possible, both for the resident and their families.