Queens Care Home

34 Ardayre Road, Prestwick KA9 1QL
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9.7 53 Reviews
  • Queens Care Home, Prestwick
Sitting on the Prestwick Promenade, overlooking the beach, Queens is in a stunning location. The team provide residential, nursing, dementia and palliative care, as well as respite care breaks, which are ideal for family carers, who would like to plan a short break themselves.

The home is thriving with so much to do, from live music, therapy dog visits and cocktail making, to walks along the beach and pamper sessions, with manicures and hand massages.

The local community is embraced into life at Queens, with visits from musicians, singers and local school children. The residents enjoy rickshaw rides with Cycling Without Age Prestwick, and visits from members of the over 60s club.

The team organise so many trips out, keeping those community connections alive – from dances and panto performances to shopping. And there are visits to Sanctuary Care’s nearby home in Ayr, to enjoy their memory café and spend time with the residents.

Mealtimes are a real highlight of the day, with the home’s talented chef crowned Best Performing Chef for the entire region at Sanctuary Care’s annual Chefs’ Conference (2023). Residents enjoy delicious, home cooked meals, and freshly baked cakes for afternoon tea.

Inside the home there are welcoming lounges, including the Arran Lounge, with bay windows overlooking the seafront. Many of the bedrooms, as well as the front garden overlook the beach, with residents often sitting and watching the sunset.

The sun terrace is also a lovely place to relax with loved ones, who are welcome at any time. The home also has a private family and friends Facebook group, so relatives can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Queens Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • E-Louise Williams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Queens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1580, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Queens Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Queens Care Home Reviews (53)

Total of 53, showing 1-20
9.7

Queens Care Home has a Review Score of 9.7 (9.747) out of 10, based on 20 reviews in the last 2 years. Over all time Queens Care Home has 53 reviews.

Overall Experience

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Review from Kevin G (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Queens Care Home for over 2yrs now.during this time i have seen her more happier than shed been in yrs previous.This is due to the wonderfull staff at the home.she gets her hair and nails done,does lots of activities and gets proper looked after.The staff go beyond all
my expectations,they are all very helpfull and kind.couldnt wish for more.
Thanks to all the staff at queens .

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your kind words. We're thrilled to hear that your mum is so happy and well cared for at Queens. It's wonderful to know that the activities and wonderful care provided by the staff have made such a positive difference. We truly appreciate your feedback and will be sure to share it with the home manager and her team.


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Review from Steven R (Son of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been hesitant about putting mum into someone else hands didn't come as an easy decision for us as a family but after long discussions and apprehension we knew something had to change. Now seeing the changes for mum (absolutely for the better) not only is mum getting treated as a person but us
as a family are greeted with a smile everyday and constantly updated and kept informed by what we see as a well oiled machine (that only happens with a good work ethics and understanding of the tasks at hand) we now understand our worries were unfounded.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for sharing your experience, our team at Queens will be proud to read your comments. We understand how difficult the decision to place a loved one in care can be, and we're so pleased to hear that you and your mum feel so supported and reassured. And it's wonderful to know that you feel so welcomed and informed. Your kind words are greatly appreciated, thank you.


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Review from Richard R (Son of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was rewarded with a placement within Queens Care Home on 20th Dec 2024 and after 2 weeks it the best decision as a family we have ever made period. Mum was in local hospital and the difference in every aspect of her now care is not only 1st class but different class. We have been made welcome
from every member of staff we have met to date and special mention to Management team of on reception for the most engaging welcome and easiest decision to be made on Mum's behalf. Top class care when you have top class people it's a no brainer folks from me.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your wonderful review for Queens. We're delighted to hear that your mum has settled in so well and that you feel confident in the care she's receiving. Our team takes great pride in providing a warm, welcoming environment, and your kind words will mean so much to them, thank you.


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Review from Carolyn O (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the relationship the staff have built up with Mum, getting to know her likes and dislikes. She is now in a room much more suited to her and has settled well. Mum has acknowledged how grateful she is to have 24 hour care to support her. The staff are friendly and approachable
and the place has a welcoming atmosphere.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for sharing such a thoughtful review for about team at Queens. We're delighted to hear that your mum has settled into her new room so well. It's wonderful to know she feels so supported and cared for, and that you've find the atmosphere welcoming. Your kind words mean so much, thank you.


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Review from A M (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely Care Home.
The staff go above and beyond what is expected of them.
Food is very good and there are lots of activities if the residents want to join in.
My mum has settled in really well.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for your kind review for our team at Queens. We're so pleased to hear that you find the care home lovely and that our staff go above and beyond. It's great to know that the home-cooked food and activities are appreciated as well. We strive to create an environment where residents can feel at home and engaged, so your feedback means a lot to us.


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Review from G G (Granddaughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran currently resides in Queens Care Home and has done so for some years. The care at Queens is second to none. Before going to Queens my gran was lonely and then due to health never managed to get out to her clubs. Now she lives in Queens and her home is now packed with days of fun-filled activities
and laughter. I have seen her shine since being there and that's due to the fact she is very much at home. I cannot thank all the staff at Queens enough not just the carers but all the staff who work very hard to make sure all the residents are happy and as healthy as can be. I would recommend this home to anyone who asks!

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for sharing such a heartfelt five-star review. We're thrilled to hear how your gran is thriving and enjoying life at Queens Care Home. It's wonderful to know she feels at home and enjoys such wonderful experiences. Your kind words mean so much to our entire team and they will be touched to read your comments, thank you.


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Review from J D (Husband of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Queens since March 2023. She has vascular dementia, other health issues and has limited mobility. My family and I could never have found a care home better than Queens for my wife. She receives all the care she needs and this care is delivered with the utmost respect what
makes it special is it is delivered with such kindness and where appropriate with much fun which enhances the lives of the residents. This comes from the management and all staff.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your heartfelt review. We're delighted to hear that you are so happy with the care your wife receives at Queens and the team will be very proud to read such positive feedback. Your kind words mean a lot to us and reflect the spirit of the entire home, thank you.


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Review from Helen S (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident now for about 9 months. She is happy and content and well looked after by all the staff. There are lots of activities going on over the week to keep residents entertained and stimulated from cake baking to music entertainers, quizzes to competitions, art classes to therapy animals.
There are afternoon teas for events like Mother's Day or cocktails, well just because. When something does need addressing the managers listen well and are supportive to make changes when they are needed. We as a family always feel included and supported. The food is varied and beautifully prepared and Mum has certainly eaten better since she moved in. The tea trolly is always well stocked of an afternoon too with a delicious array of cakes to tempt anyone's palate. The staff all bring different personalities to the home and each one wants what is best for our families. It wasn't an easy decision for us to make to have Mum in care but it has definitely been the best one to choose Queens.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your five-star review for Queens. We're delighted to hear that your mum feels so happy, content and well cared for and that you and your family feel so supported. It's wonderful to know that our activities are bringing joy and to hear how much your mum is enjoying the food and cakes! Your feedback is greatly appreciated, thank you.


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Review from G H (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just spent her first full month at Queens Care Home. The difference in her well-being is very noticeable to the family. The care, attention and patience, given to her has been first-rate. She is enjoying her food, which is very varied and adjusted to suit her individual needs. All the staff
make time to say hello when I visit, which is amazing with their busy workload. The management team are friendly and efficient and has supported us through a difficult time with Mum. I am so happy I found the Queens Care Home.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you so much for your kind words about the care provided by the team at Queens. We're so pleased to hear that your mum is settling in so well and that our team has been able to support you both. It means a lot to us that you feel so welcomed and cared for at Queens, thank you again for your positive feedback it is greatly appreciated.


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Review from A M (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in the care home for a few weeks.
The staff are wonderful. Very caring. Hard-working. Great fun.
Really go out of their way to help.
There have been lots of activities for the residents to take part in. Families are made to feel very welcome when visiting.
I always kept up to
date on Mum's health issues etc.
I really can't praise the staff enough.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for your review for Queens, we are delighted to hear how well your mother has settled in. The team are passionate about organising so many activities and experiences that bring their residents joy and will be so pleased to read your words of appreciation.


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Review from L N (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for 7 years, and throughout this time I have seen many changes. This has undoubtedly been the best time I’ve felt totally satisfied with the management and staff. They genuinely care for my mum and know her so well, always ensuring her needs are met. The staff are caring to
all residents and try their best to ensure everyone is cared for. Manager and deputy very approachable and listen to any concerns. It’s a very happy team who work well together, at least that is what I have witnessed. Staff always trying to include all residents in activities. Food is variable and of a high standard.

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Review from A G (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved to Queens Care Home, I have found it to be a positive experience. The staff are always pleasant towards residents and visitors, any medical issues seem to be dealt with immediately. I have always been informed via phone call when Mum requires a new medication, staff use effective
communication skills to deliver quality person-centred care. The food looks top quality, varied daily menus, providing the sustenance our elderly population deserve. Top marks to you all working in Queens! One big family going above and beyond for all your residents.

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Review from Catherine G (Sister of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with care. Very clean, staff very good. Everyone very patient and understanding and helpful to visitors. Would recommend to anyone, always willing to discuss any problem that arises. Very grateful to everyone who took their time to settle my sister to fit in and to calm her down to help to make
friends.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for your wonderful review, we are delighted to hear that your sister has settled so well at Queens. So many of our residents make lots of new friends when they move into our care, which is wonderful to see.


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Review from Avis P (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found all my communications with staff and administration to be helpful, courteous and truthful. As a daughter living in England, this has been much appreciated. The carers are very patient, kind, thoughtful and respectful of my mother, seeing to her needs as quickly as they are able.
They are gentle when using the hoist and always talk her through whatever they are doing to/with her. Queens is where my mother now lives and she has been made to feel welcome and safe.

Reply from Kate Yates, Communications and Content Specialist at Queens Care Home

Thank you for your encouraging words, our team are dedicated to supporting our residents' loved ones, so this is wonderful to hear.


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Review from Tracey M (Sister of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Queens now for over 2 years and I can’t rate it highly enough. All staff members are kind and respectful. The care offered is person-centred and nothing is too much trouble. I’m so grateful to all the staff who have improved my brother's quality of life since being there. The
managers are so helpful and very approachable. Our family will be forever in their debt for the care they have provided to my brother and the improvements they have made to his life, living with Parkinson’s. Thank you all.

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Review from Stephen L (Husband of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at quite a few care homes and Queens came out on top. My wife has been a resident there for a few months and this has shown our choice of Queens was the correct one. It is always clean and all the staff are exceptionally professional and caring. All the residents are treated with dignity and
the staff know the needs of each resident. The food is varied and well-made. The location is excellent being right on the prom. There is a varied programme of activities all of which are thoroughly enjoyed by the residents. They and their families are also encouraged to personalise their own rooms. All the rooms are en suite and we have been told the en suites are to be upgraded this year. I visit most days and the standards are always maintained. My son and I would highly recommend the Queens. We know my wife is cared for in a safe and caring facility.

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Review from William S (Respite Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed at the home for twelve nights. Could not ask for any more attention. Staff were brilliant, gave me all attention I needed and looked after me very well. Would use the home again and would use the home again if I was ready for going into a home, when the time comes.

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Review from Fiona P (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of care.
The staff are excellent and always keen to help.
Mum is well cared for, and the staff know her well.
We are pleased with the care she receives.

Reply from Fae Doherty, Senior Marketing Officer at Queens Care Home

Thank you so much for your excellent review, it is wonderful to hear how happy you are with the care your mum receives. Best wishes, Fae.


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Review from R P (Husband of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to thank the management and staff at Queens for the care given to my wife during the time she was with them. They also made it easier for me to cope during this sad period in my life, so thank you all.

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Review from Tracey G (Granddaughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved into Queens Care Home last September, we as a family can't thank the staff enough, she has gained weight, her confidence is so much better and she is so much happier within herself. The staff are caring and very considerate towards both my gran and our family which makes it a all
round pleasurable experience visiting her. We have spoken with the management team who are so easy to approach and understanding and without a doubt go that extra mile. Queens nursing home has helped so much in giving my gran a great quality of life and provided such great care and compassion I would highly recommend Queens gran feels very at home here which is a great feeling for us as a family.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Queens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Queens Care Home is calculated as follows: ( (187 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 237 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Nov 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

E-Louise

E-Louise Williams

Job Title: Home Manager

Joined: 2024

With over 15 years of experience in the care sector, I have had the privilege
of supporting individuals with a wide range of needs, including learning
disabilities, neurodivergence, acute mental health conditions and cognitive
impairments.
I am passionate about giving all our residents the best quality of life they can have in our home and ensuring they are all treated with respect and dignity, delivering truly person-centred care, ensuring every individual receives support tailored to their unique needs.
My focus is to get our home engaged with our local community which will support healthy well-being and inclusion.
At Queens, we are committed to enriching lives—not only by providing the
highest quality of care but also by creating meaningful experiences for our
residents. Through engaging activities and wellbeing programmes, we strive to
make our home a warm, vibrant, and nurturing place to live.


Frequently Asked Questions about Queens Care Home

What types of Care is Queens Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queens Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Queens Care Home have?

There are 29 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Queens Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Queens Care Home to the centre of Prestwick?

0.4 mile(s) as the crow flies, distance by road may be significantly further.