Queens Care Home

34 Ardayre Road, Prestwick KA9 1QL
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9.7 53 Reviews
  • Queens Care Home, Prestwick
Sitting on the Prestwick Promenade, overlooking the beach, Queens is in a stunning location. The team provide residential, nursing, dementia and palliative care, as well as respite care breaks, which are ideal for family carers, who would like to plan a short break themselves.

The home is thriving with so much to do, from live music, therapy dog visits and cocktail making, to walks along the beach and pamper sessions, with manicures and hand massages.

The local community is embraced into life at Queens, with visits from musicians, singers and local school children. The residents enjoy rickshaw rides with Cycling Without Age Prestwick, and visits from members of the over 60s club.

The team organise so many trips out, keeping those community connections alive – from dances and panto performances to shopping. And there are visits to Sanctuary Care’s nearby home in Ayr, to enjoy their memory café and spend time with the residents.

Mealtimes are a real highlight of the day, with the home’s talented chef crowned Best Performing Chef for the entire region at Sanctuary Care’s annual Chefs’ Conference (2023). Residents enjoy delicious, home cooked meals, and freshly baked cakes for afternoon tea.

Inside the home there are welcoming lounges, including the Arran Lounge, with bay windows overlooking the seafront. Many of the bedrooms, as well as the front garden overlook the beach, with residents often sitting and watching the sunset.

The sun terrace is also a lovely place to relax with loved ones, who are welcome at any time. The home also has a private family and friends Facebook group, so relatives can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Queens Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • E-Louise Williams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Queens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1580, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Queens Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Queens Care Home Reviews (53)

Total of 53, showing 21-40
9.7

Queens Care Home has a Review Score of 9.7 (9.747) out of 10, based on 20 reviews in the last 2 years. Over all time Queens Care Home has 53 reviews.

Overall Experience

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  • 10
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Review from W M (Son of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the Queens for 4 weeks of respite and we cannot fault the facility or staff as it was spotlessly clean and all the staff were very friendly, and caring and had time for my mum and other residents. We made numerous visits and were made welcome even sitting whilst some of the many activities
were taking place. If mum needed full-time care in the future, our first choice will definitely be the Queen Care Home.
Thanks for everything you did to make mum feel welcomed and at ease.

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Review from K M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved in a week ago after a nine-week stay in hospital following multiple strokes causing acute confusion and memory impairment. Visiting from London after Dad has been in Queens Care Home one week, I am now returning home happy and reassured. Honestly feel as if I’ve acquired a new family of sisters
and brothers who are looking after my dad as if he is theirs. After such a short time with them, all the staff know him well as a person and could chat with me about Dad as if they’d known him years. Nothing is too much trouble. Dad is happy, eating well and stronger on his feet than he has been for months, most likely due to the excellent care and nutrition he is receiving. As a retired GP of 25 years, I have experienced many care homes over my years. Some are not great, many are good. Few are excellent. Queens has to be the most excellent I’ve come across and I can’t quite believe how lucky we have been that they had a vacancy just when we needed it.

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Review from W R (Friend of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and efficient. The food is good, and the accommodation is adequate.

Reply from Fae Doherty, Senior Marketing Officer at Queens Care Home

Thank you for your review for Queens Care Home - your kind words are so appreciated by our team! Best wishes.


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Review from Lloyd K (Son of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad became a resident at Queens Care Home Prestwick in July. Since this time, I have been extremely pleased to see the care and attention all the staff have given my father. All the staff have done everything they could to help him settle as quickly as possible.

Reply from Fae Doherty, Senior Marketing Officer at Queens Care Home

Thank you for taking the time to review our home and for your kind words! It is lovely to hear how pleased you are with the care we provide at Queens and that your Dad is now settled with us. Best wishes, Fae.


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Review from Sheona D (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Queens for almost 6 months now. Her health, vitality and personality have improved greatly. The interactions with staff are always positive and mum has settled in very well.

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Review from Stewart B (Nephew of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided by the staff, for my aunt who has dementia, is exceptional. The patience, care and concern shown by everybody on the site is truly amazing.

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Review from Jean A (Wife of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of the pandemic I have not viewed the home, other than what I can see when I go to his room. I find staff very friendly and helpful. My husband is well cared for and stimulated.

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Review from E B (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion my mother has received appear to be really good. My mum seems very happy and settled.

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Review from Rosemary M (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with the friendliest of staff, even in these not so normal times. When unable to visit due to lockdown I knew dad was well looked after which helped me.

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Review from Martha F (Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the facilities very satisfactory. Mealtimes are very enjoyable.

Reply from Fae Doherty, Senior Marketing Officer at Queens Care Home

Thank you for your kind words, they are much appreciated.


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Review from Kim G (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother caught Covid and ticked all the boxes for not surviving it. But she pulled through with the care and attention from the Queens Care Home staff. They are friendly and attentive to my mum's needs. Wouldn't want her to be anywhere else - she certainly keeps the staff on their toes!

Reply from Fae Doherty, Senior Marketing Officer at Queens Care Home

Thank you for your kind words about our team, it's wonderful to hear mum is doing well.


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Review from Thomas L (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Garden visit during COVID-19.

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Review from Jennifer S (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, I find the staff professional, approachable and caring. During the COVID outbreak, staff encouraged Mum to speak to us frequently via Skype and FaceTime.
When Mum developed signs of the COVID infection, staff acted quickly, kept her safe and gave us frequent health updates.
I feel I have
been involved and well informed throughout her stay ay Queens.

Reply from Fae Doherty, Senior Marketing Officer at Queens Care Home

Thank you for taking the time to review our home and for your kind words about our team - they will really appreciate it. Best wishes, Fae


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Review from Lorraine (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and dedication of the staff at Queens Care Home is outstanding. They treat their patients like family members and not just a job. Both my parents had been there over five years until my father sadly passed away in January 2020. My mother's needs are all met.

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Review from Tracy M (Daughter-in-law of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. My mother in law quite likes it here. She came in for respite but will now be staying on. She likes the fact we can visit at any time and sit down to afternoon tea with the family. The bedroom is a little small but it is nice and clean.

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Review from J K (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and general day to day activities and grateful for all that is being done.

Reply from Fae Doherty, Senior Marketing Officer at Queens Care Home

Thank you for your kind words and for taking the time to review our home. I will be sure to pass this onto the manager and the team. Best wishes, Fae.


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Review from Louise M (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Queens now for the past couple of years. All the staff are great with my father, there is just not enough of them. As a carer myself I can see the love and attention all the residents get. Keep up the good work.

Reply from Fae Doherty, Marketing Officer at Queens Care Home

Dear Louise, thank you for taking the time to review Queens and for your kind words about our staff. The home managers door is always open if you have any questions. Best wishes, Fae.


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Review from Shona D (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after very well.
We're very pleased.

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Review from Linda M (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative has been in Queens Nursing Home for 4 years now. It has changed hands 3 times since she came in. Although the staff are caring and dedicated, I do feel the standards of care has gone down since my relative moved in there.

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Review from Christina J (Wife of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the Queens. Husband seems very settled. He always looks well cared for. The staff from the manager down are lovely caring and pleasant. Always helpful and understanding.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Queens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Queens Care Home is calculated as follows: ( (187 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 237 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Nov 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

E-Louise

E-Louise Williams

Job Title: Home Manager

Joined: 2024

With over 15 years of experience in the care sector, I have had the privilege
of supporting individuals with a wide range of needs, including learning
disabilities, neurodivergence, acute mental health conditions and cognitive
impairments.
I am passionate about giving all our residents the best quality of life they can have in our home and ensuring they are all treated with respect and dignity, delivering truly person-centred care, ensuring every individual receives support tailored to their unique needs.
My focus is to get our home engaged with our local community which will support healthy well-being and inclusion.
At Queens, we are committed to enriching lives—not only by providing the
highest quality of care but also by creating meaningful experiences for our
residents. Through engaging activities and wellbeing programmes, we strive to
make our home a warm, vibrant, and nurturing place to live.