Queens Care Home

34 Ardayre Road, Prestwick KA9 1QL
Submit a Review
9.7 53 Reviews
  • Queens Care Home, Prestwick
Sitting on the Prestwick Promenade, overlooking the beach, Queens is in a stunning location. The team provide residential, nursing, dementia and palliative care, as well as respite care breaks, which are ideal for family carers, who would like to plan a short break themselves.

The home is thriving with so much to do, from live music, therapy dog visits and cocktail making, to walks along the beach and pamper sessions, with manicures and hand massages.

The local community is embraced into life at Queens, with visits from musicians, singers and local school children. The residents enjoy rickshaw rides with Cycling Without Age Prestwick, and visits from members of the over 60s club.

The team organise so many trips out, keeping those community connections alive – from dances and panto performances to shopping. And there are visits to Sanctuary Care’s nearby home in Ayr, to enjoy their memory café and spend time with the residents.

Mealtimes are a real highlight of the day, with the home’s talented chef crowned Best Performing Chef for the entire region at Sanctuary Care’s annual Chefs’ Conference (2023). Residents enjoy delicious, home cooked meals, and freshly baked cakes for afternoon tea.

Inside the home there are welcoming lounges, including the Arran Lounge, with bay windows overlooking the seafront. Many of the bedrooms, as well as the front garden overlook the beach, with residents often sitting and watching the sunset.

The sun terrace is also a lovely place to relax with loved ones, who are welcome at any time. The home also has a private family and friends Facebook group, so relatives can see what the residents have been enjoying doing, even if they can’t be there in person.

Show Queens Care Home on the Map

Care Provided by Queens Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • E-Louise Williams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Queens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1580, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Queens Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Queens Care Home Reviews (53)

Total of 53, showing 41-53
9.7

Queens Care Home has a Review Score of 9.7 (9.747) out of 10, based on 20 reviews in the last 2 years. Over all time Queens Care Home has 53 reviews.

Overall Experience

  • 40
  • 10
  • 2
  • 1
  • 0

Date Published

53
9
10
20
33

Review from A D (Friend of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend and have always been treated politely and friendly. I don't have much experience otherwise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gilbert C (Son of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister deals with all relevant matters regarding my mother's stay in the home. I can only state my satisfaction at the standard of care being given to my mother since she was admitted in Dec 2016.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy D (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and friendly staff. They are all very nice, spotless home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn T (Friend of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find all staff to be understanding, considerate, pleasant to residents family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz R (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very settled, happy and well looked after by all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great, the home is very friendly. The meals are very good, everyone very good and helpful to us. All round good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne B (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in Embrace for 5 and a half years. She is always treated with dignity and respect. She has good relationships with care staff and can let them know of any issues. There have been a lot of staff changes, however, this has not affected the standard of care she receives. The home has undergone
some decoration and new furniture, making and a lovely place for residents and every week there are activities which you can get involved in if you wish.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Son-in-law of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and dignified service. Helpful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose B (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing you notice is that it doesn't smell like an old person's care home - it is super clean. The atmosphere is calm and homely, yet bright and cheerful. Most importantly, all the staff are caring and kind, cheerful and patient. The home is managed thoughtfully and sensibly, with an eye on
improvement. Lots of activities, events and outings are increasingly put in place, which is obviously enjoyed and appreciated by the residents and is good stimulation for people like my Mum who has Alzheimer's. The home has been excellent at keeping in touch about Mum's health. I feel happy, relaxed, to leave Mum in their capable care. She likes the staff, enjoys the company and she would want me to add that the food is great!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dean S (Relative of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great improvement aesthetically over the past year. Looking good, family well cared for and happy. Deputy manager always helpful and understanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill E (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated as an individual, she is treated with humour, kindness and respect. Her wishes are taken into consideration in many ways. That she likes her coffee made from her own nespesso machine, that she needs assistance to clean her teeth with her electric toothbrush, that her perfume is
an addition to her routine. She has been enabled to paint again after a long time of not feeling she could express herself. All the staff are friendly and appreciate her for the gracious lady she has always been.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William M (Husband of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The bedrooms are always clean and fresh smelling as are the lounge areas. Staff and management are approachable and friendly. They keep the residents stimulated with many activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Son of Resident) published on 24 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was in the Queen's for about seven years was ok with the care she was getting at first then it started to decline as the years went on. Some of the staff are very good with the residents and there are others that don't put much into the level of care that should be given, so due to this I
have moved my mother to another care home and would not recommend this home to anyone

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Queens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Queens Care Home is calculated as follows: ( (187 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 237 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Nov 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

E-Louise

E-Louise Williams

Job Title: Home Manager

Joined: 2024

With over 15 years of experience in the care sector, I have had the privilege
of supporting individuals with a wide range of needs, including learning
disabilities, neurodivergence, acute mental health conditions and cognitive
impairments.
I am passionate about giving all our residents the best quality of life they can have in our home and ensuring they are all treated with respect and dignity, delivering truly person-centred care, ensuring every individual receives support tailored to their unique needs.
My focus is to get our home engaged with our local community which will support healthy well-being and inclusion.
At Queens, we are committed to enriching lives—not only by providing the
highest quality of care but also by creating meaningful experiences for our
residents. Through engaging activities and wellbeing programmes, we strive to
make our home a warm, vibrant, and nurturing place to live.