Windyhall Care Home

3 Southpark Road, Ayr KA7 2TL
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9.8 32 Reviews
  • Windyhall Care Home, Ayr
Windyhall Nursing Home is situated in Ayr on the west coast of Scotland.

Trained, dedicated staff offer residents a relaxed and peaceful lifestyle.

The care home helps residents maintain a social lifestyle with excellent care, relaxing surroundings and great transport links.

The lounges, café area and dining area are tastefully decorated and bright and provide an excellent place for meeting friends and family.

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Care Provided by Windyhall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Wendy Whiteford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Windyhall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • Fee rate will vary due to different types of bedrooms on offer.
  • (these prices are only a guideline, please contact Windyhall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Windyhall Care Home Reviews (32)

Total of 32, showing 1-20
9.8

Windyhall Care Home has a Review Score of 9.8 (9.791) out of 10, based on 9 reviews in the last 2 years. Over all time Windyhall Care Home has 32 reviews.

Overall Experience

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Date Published

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Review from A K (Husband of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say about the care staff who go that extra mile with helping the entertainments and the care and compassion they show and give to the residents. I would like whoever it is that decides what meals the residents have just to give a thought to the one's who don't have none or partial dentures
when it comes to chewing their food.

Reply from Wendy Whiteford, Manager at Windyhall Care Home

Many thanks for your kind review, I will pass this onto the staff.


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Review from J S (Wife of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the carers polite and helpful.
My husband is well looked after and it gives me peace of mind that I can leave him and he will be well looked after.

Reply from Wendy Whiteford, Manager at Windyhall Care Home

Thank you for taking the time to submit your review. I'm delighted to hear we offer you peace of mind and that your husband is well looked after. We are always looking for ways to improve our service and I would be delighted to welcome any suggestions.


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Review from G M (Husband of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windyhall is excellent, staff extremely professional, supportive and caring. The care home is also spotless/very clean. My wife is very content and happy in Windyhall. Activities and entertainment are very good.

Reply from Wendy Whiteford, Manager at Windyhall Care Home

Many thanks for taking the time to submit such a positive review, it is lovely to hear we are doing such a wonderful job. I will share this with the staff.


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Review from June P (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for better staff, all very caring towards residents. Activities on nearly every day, entertainment also very good. Also outings on regularly. The only negative I have is the price per month which I think is far too much. But that is no reflection on staff, they are all amazing. Mum is
very happy living in Windyhall, she also loves all the staff.

Reply from Wendy Whiteford, Manager at Windyhall Care Home

Thanks for your review, we strive to provide the best care to all of our residents and I will pass your kindness onto the staff.


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Review from Mary H (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a two-week stay to give me much-needed respite. I could not praise the staff highly enough for the care they gave my mum. A very clean and comfortable care home providing a calm and caring environment.

Reply from Wendy Whiteford, Manager at Windyhall Care Home

Many thanks for your kind words, we strive to provide the best care possible to anyone regardless of the length of the stay. Your positive review will be shared with our staff and we look forward to seeing you again in the future.


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Review from Jean (Relative of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak too highly of Windyhall. When we visit we are always greeted with a smile and addressed by name. The home is furnished in a very homely style with an atmosphere to match. It is always spotless with no hint of any unpleasant odour and the housekeeping staff obviously work hard to maintain
the standard. The food is 5 star quality both in preparation and presentation. The standard of care is excellent and we observe great interaction between all staff members and our brother-in-law who obviously feels safe and loved by all. We appreciate the care also shown to his wife who has become part of the Windyhall family. Many thanks to all.

Reply from Wendy Whiteford, Manager at Windyhall Care Home

Thank you so much for your positive feedback. It makes us incredibly happy to know that we are able to achieve such goals and we will continue working hard to provide an excellent service.


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Review from Doreen J (Daughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mind is at rest knowing that my dad is being cared for so well at Windyhall. The staff are great to him. He feels very much at home. Well done to you all. There is always something going on activity-wise.

Reply from Lynne Conway, Manager at Windyhall Care Home

Many thanks for the kind feedback, we appreciate it very much.


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Review from Jackie S (Daughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, Windyhall is an extended family for us and a wonderful home to my mother. It is filled with the most caring, committed and hard-working people who continually strive to achieve the best results regardless of the situation. I cannot thank them enough for caring for Mum, a simple thank
you never seems enough but please know it's from the heart.

Reply from Lynne Conway, Manager at Windyhall Care Home

Thank you so much, this is lovely to hear and will be passed on to all the staff.


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Review from Debbie M (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good things to say about Windyhall.
My mum always seems really content and happy every time we visit her. The staff know all the residents really well and are so caring.
If I pop to my mum's room it's always immaculate and smells lovely and fresh.
We knew from our first-ever enquiry
visit that we wanted Mum to go to Windyhall, the initial atmosphere was just so lovely.
I never feel that I have to worry about Mum because I know she's in the best place.

Reply from Lynne Conway, Manager at Windyhall Care Home

Many thanks for this kind review, I am delighted to share this with the team. Your feedback is very much appreciated and will help many other families when looking for care homes for their loved ones.


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Review from S M (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Windyhall Care Home. It has a lovely welcoming, homely feel. The staff treat the residents with so much care and compassion and the food, like the care, is of a really high standard. It's the small touches that matter. I noticed from very early on, the care staff all
know our names and we are made to feel so welcome when we visit. I really appreciate that the staff all take time to have a conversation with us, which means we feel included.

Reply from Lynne Conway, Manager at Windyhall Care Home

Many thanks for the positive feedback, as you said small personal touches go a long way in making all feel welcome and included which is the ethos of our company values.


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Review from A W (Niece of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived, without prior arrangement, at 3 pm to visit my relative. I was greeted by a very pleasant member of staff dressed in Christmas attire, indeed all the staff looked lovely and festive. The home was spotlessly clean and beautifully decorated. My relative seems very happy and content living there.

Reply from Lynne Conway, Manager at Windyhall Care Home

Many thanks for this lovely review of Windyhall, the festive atmosphere and the welcoming staff.


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Review from Leanne H (Granddaughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windyhall is an absolutely fantastic care home. Not only do they look after my gran wonderfully, they take time to speak with my grandpa every day and the staff have become great family friends. My gran has advanced dementia and moved into care during the pandemic when you could not visit the care home
prior to admission. From phoning around and looking at reviews of various care homes in Ayr, I could tell there was only one that would fit the bill and the whole team made what was an extremely stressful time so much simpler. They could not do enough for us, then and to this day. The facilities are spotless, the activity schedule is brilliant and your relative is looked after as though they are one of their own. Some people do not understand the impact a relative going into care has on the rest of the family, particularly a spouse. Windyhall has been the most excellent support to my grandpa during this time and we are so grateful he has everyone looking out for him too.

Reply from Lynne Conway, Manager at Windyhall Care Home

Many thanks for taking the time to leave this very kind feedback, I am delighted to be able to share this with the staff as they do go above and beyond to make everyone feel welcome and part of the community that is Windyhall.


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Review from Jeanette C (Daughter of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Windyhall Care Home is a lovely homely care home. Mum is always treated with respect and compassion. The staff are so caring and have supported her well over the past few weeks (having just lost her beloved husband of 65 years).
Sometimes the only problem for mum is having no other resident to engage
with. She cannot speak but understands everything, and the majority of the other residents she is sitting with have some form of dementia and cannot converse with her, unfortunately. I appreciate that this is an issue that is not easily resolved. Hopefully, it may change.

Reply from Lynne Conway, Manager at Windyhall Care Home

Many thanks for the review. I will pass this on to all staff and try to engage mum in activities with those who are able to converse.


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Review from D W (Son of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parents have been residents of Windyhall, I consider that all staff are genuinely caring and always have the residents' best interest at heart.
A high degree of professionalism is always evident, coupled with welcoming and friendly personalities make this care home hard to beat.

Reply from Lynne Conway, Manager at Windyhall Care Home

Thank you for your kind words, I will share these with the team.


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Review from Thomas B (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any problems are immediately dealt with. Can't believe how hard the staff work.

Reply from Kay Bain, Manager at Windyhall Care Home

We are delighted to see you are satisfied with the home and overall level of Care and Support. I have passed your kind comments onto all our staff at Windyhall, it is most appreciated.


Kind Regards
Kay


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Review from Martin M (Brother of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, I would like to point out that I have no complaint about the amazing staff and the work they do at Windyhall Nursing Home. But I have grave concerns about the company that owns Windyhall and 43 others in Scotland. My main concern is the exorbitant price increase in fees by 9%, £108 per
week. One of the reasons that Care Concern Group gave for the increase was, and I quote "for testing and vaccinations of staff". This is a complete fabrication. I have this in writing. As we all know testing and vaccinations are free!. Do these people think we are stupid? There was an article in the newspaper about the blatant profiteering of this company. I am utterly disgusted with this company.

Reply from Kay Bain, Manager at Windyhall Care Home

Dear Martin,
Thank you for the kind comments you have made about the staff at Windyhall and I am glad to see that you seem satisfied with the overall experience of care at Windyhall Care Home, we will continue to strive towards delivering the highest level of care we can for your loved one. I, unfortunately, cannot comment on your views on the increase in Fees increase at my level and would urge you to refer back to Head Office for further clarification.


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Review from Heather D (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Windyhall now for nearly a year, the whole of which time under COVID restrictions. I can't begin to tell you the love, care, patience, medical care and understanding he has received from the staff team there. Not only him though. The Windyhall Team have been a huge support to Mum and
I. There has been excellent communication regarding COVID updates, visiting guidelines, and problems Dad's had or issues arising etc, but most importantly, the staff are always happy to chat to us about how Dad is and to facilitate telephone calls or emailed messages to him. The visiting guidelines have been onerous on the home, but at every turn, they have reacted positively and efficiently to enable as much contact with Dad as was safe and allowed. This year has not been easy for anyone, but if Dad had been anywhere other than Windyhall, it would have been a much worse year for us, as a family and we are very grateful to the Windyhall Team.

Reply from Fiona Summers, Manager at Windyhall Care Home

Many thanks for taking the time to give us this lovely feedback, it is very much appreciated. Fiona.


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Review from Jennifer (Niece of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience, as a relative, was one of comfort as a result of the amazing care and compassion given by all staff to my aunt. In her time in Windyhall Nursing Home.
I would like to add that when my aunt was at her most vulnerable during the last twenty months of her life, she was shown dignity, respect,
compassion and positive encouragement through exemplary person-centred care. This exemplary care was further demonstrated during my aunt's last weeks of life and at the time of her death with the sensitive carrying out of last offices.

Reply from Fiona Summers, Manager at Windyhall Care Home

Many thanks for taking the time to submit this review and offering such kind words. We very much appreciate that you have done so!
(Also a special thank you for the pokey hats!)


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Review from James H (Husband of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windyhall is a very good nursing home with very good nurses and carers.

Reply from Fiona Summers, Manager at Windyhall Care Home

Thank you for taking the time to submit a review of Windyhall, it means a lot to the team that you and your loved ones' experience is so positive.


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Review from Melanie H (Daughter of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told both my parents required full-time nursing care; my world was turned upside down. Finding the right home for them both was very important to me. I contacted a few homes, but I can honestly say Windyhall won my heart over from the first phone call. The staff went above and beyond to support
me through the process. More importantly, I knew right away mum and dad would love it. Moving them into their new home was completed quickly and very efficiently. The staff made the 2-weeks isolation required that bit easier with video calls, telephone calls and regular updates. Their medical needs are treated with dignity and respect. When I got to visit them, I was delighted to see them looking so well and settled. They tell me the food is fabulous, and the staff are brilliant!! I can't thank Windyhall enough and highly recommend"

Reply from Fiona Summers, Manager at Windyhall Care Home

Thank you so much for taking the time to review, we really do appreciate your feedback. We are so glad that your mum and dad and the family have all had such a positive experience. Many thanks again.


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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Windyhall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Windyhall Care Home is calculated as follows: ( (90 Excellents x 5) + (11 Goods x 4) ) ÷ 101 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Windyhall Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 31 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (1)

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Meet the Team (3)

Wendy

Wendy Whiteford

Job Title: Care Home Manager

Joined: 2024

Wendy joined Windyhall in June 2024.


Douglas

Douglas Thomson

Job Title: Deputy Manager

Joined: 2022

Douglas joined Windyhall 2022 as one of our Staff Nurses. He was appointed Deputy Manager in September 2022.


Sharon

Sharon Miller

Job Title: Home Administrator

Joined: 2020

Meet Sharon who has been our Home Administrator since January 2021.


Sharon had previously worked as our Activities Co-Ordinator and naturally progressed to her Administrative background.


She previously worked in Retail, Meals on Wheels, was a Personal Assistant and has 20 years experience in Aircraft Engineering. She is incredibly talented and can turn her hand to almost anything.


In addition Sharon has raised funds for many charities organising Fashion Shows, School and Christmas Fayres and events for the local community.


Frequently Asked Questions about Windyhall Care Home

What types of Care is Windyhall Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windyhall Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Windyhall Care Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Windyhall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windyhall Care Home to the centre of Ayr?

0.6 mile(s) as the crow flies, distance by road may be significantly further.