Windyhall Care Home

3 Southpark Road, Ayr KA7 2TL
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9.8 32 Reviews
  • Windyhall Care Home, Ayr
Windyhall Nursing Home is situated in Ayr on the west coast of Scotland.

Trained, dedicated staff offer residents a relaxed and peaceful lifestyle.

The care home helps residents maintain a social lifestyle with excellent care, relaxing surroundings and great transport links.

The lounges, café area and dining area are tastefully decorated and bright and provide an excellent place for meeting friends and family.

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Care Provided by Windyhall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Wendy Whiteford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Windyhall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • Fee rate will vary due to different types of bedrooms on offer.
  • (these prices are only a guideline, please contact Windyhall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Windyhall Care Home Reviews (32)

Total of 32, showing 21-32
9.8

Windyhall Care Home has a Review Score of 9.8 (9.791) out of 10, based on 9 reviews in the last 2 years. Over all time Windyhall Care Home has 32 reviews.

Overall Experience

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Date Published

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23

Review from Fiona B (Granddaughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran got a place in Windyhall for respite as at age 92 she wasn’t coping at home. During respite, she realised that this place was better for her as she had support and company which she lacked at home with carers and family support. She was then granted a full-time place in Windyhall and remains
a resident to this day. The difference in her is unbelievable and that is down to the caring, dedicated team. As a visitor, I am always greeted warmly and welcomed in as “part of the family”. I’m so glad that my gran has settled here and socialising and eating more as it means that she is living a better life and as a family that’s is all we hope for. During lockdown/covid the team at Windyhall have worked tirelessly to maintain an excellent standard of care and kept family update as much as possible- personally I loved seeing the pictures on Facebook. I can’t wait to see my gran again and can not thank the team enough for taking excellent care of not just my gran but all the residents.

Reply from Fiona Summers, Manager at Windyhall Care Home

Thank you for your lovely feedback, it means alot to the team that you have taken the time to submit a review. Hopefully we will see you soon!


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Review from Andrew B (Son of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has gone in she has in all ways improved. Even with carers going in when she was at home she was not coping at all well.
Now she is more alert, looking better and is also putting on a bit of weight. (She was badly underweight when in her retirement home.)
The room, people and the set up
are all good for her. I am very pleased and grateful for what has been done for her by Windyhall.

Reply from Fiona Summers, Manager at Windyhall Care Home

Thank you, Andrew, for your feedback. We all really appreciate that you have taken the time to give us a review. Fiona.


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Review from Marie M (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my brother and I first visited Windyhall, to see if it would be suitable for our mum, we were made to feel welcome and got the impression that it was very homely. Mum has now been a resident for more than three years and she is very happy and settled. The staff are always happy to help
with anything you need when visiting. Over the last few months, in particular, I have noticed that despite the extraordinary circumstances, whenever I phone or Skype the staff are so helpful and cheery. This can't be an easy time but it has been so reassuring to know that the outstanding level of care, which has always been evident at Windyhall, is still very much in place at such a worrying time for all families with loved ones in care homes.
I cannot thank enough, all the staff involved in the care and well being of the residents throughout the home. From management down, it is indeed a very special team.

Reply from Fiona Summers, Manager at Windyhall Care Home

Thank you for your continued support Marie, and your kind words really mean so much to us, Fiona


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Review from Kay E (Friend of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend now lives in Windyhall and has done for the past two years. Sadly, her husband was also in their care before her, so I have been visiting Windyhall for many years. I have found the whole ambience of the home warm and welcoming to all visitors.
My friend is very happy there and it feels
like visiting a family home every time I go. The staff are caring and cheerful at all times and go about their work in a discrete and efficient manner.
Activities are well thought out and are appropriate for all differing abilities. Special events and celebrations are designed to be inclusive to everyone - residents, family, friends and even visiting school children. My grandson who is six has been coming since he was a toddler and loves visiting Windyhall.
Many thanks for all you do. It’s much appreciated.

Reply from Fiona Summers, Manager at Windyhall Care Home

We really appreciate this feedback Kay! Thank you for taking the time to review us with such kind words, Fiona


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Review from G B (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has dementia and has been staying at Windyhall since autumn 2019. We are all extremely happy with the care she is receiving, and Mum is always happy and content when we visit or speak to her. The staff are professional, very friendly, and eager to help. Nothing seems to be too much bother
for them. Be it helping get Mum's room arranged the way she'd liked, or letting us speak to her on the phone every day, they go out of their way to help, even when they must be very busy with other duties. The weekly activities are of a good standard, especially the musical afternoons, and they have been very accommodating of our father when he was making his daily visits pre-Covid. Throughout the Coronavirus lockdown, the home has maintained excellent communication and standards. I am happy and confident that Mum is safe and well looked after.
I thought I would dread visiting my mum in a home, but the atmosphere at Windyhall is so positive and friendly that I look forward to it!

Reply from Fiona Summers, Manager at Windyhall Care Home

Many thanks for taking the time to review us. Your kind words are very much appreciated, Fiona


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Review from Jennifer B (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Windyhall for nearly a year and I am very happy with her care. She is happy and settled in the home, the staff are great and so accommodating and the home is well looked after. The home looks after the residents so well, the staff are friendly, helpful and treat the residents with
respect. During COVID-19, I have been happy in the knowledge that my mum is safe and being well looked after.

Reply from Fiona Summers, Manager at Windyhall Care Home

Jennifer, thank you for taking the time to review us. We really value and appreciate that you have done this. Fiona


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Review from Kay L (Cousin of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Windyhall predates the COVID-19 pandemic; when my cousin's partner became terminally ill and died earlier this year. My cousin's limited ability to understand what was happening did not deter the staff; quite the opposite; as they found ways to support her and looked after me.
The
Care Home Manager and her staff have always shown a real example of loving care of this Elderly Group and in recent months taken on other roles. When relatives could not visit their loved ones, their cheerful, and positive approach reassured us as they found innovative ways to keep us connected.
Managing our visits now poses fresh challenges which they manage with the same equanimity. We must never forget the debt we owe this group, who have looked after our relatives, putting them and their families at risk every day they care for our loved ones.

Reply from Fiona Summers, Manager at Windyhall Care Home

Kay, thank you! We appreciate your kind words and support. Fiona


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Review from P O (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windyhall is a lovely, homely environment. It is decorated and furnished very tastefully and we could bring any favourite pieces of furniture, ornaments or pictures for Mum’s room that would personalise it for her. The staff are warm, friendly and professional and the management team encourage feedback
from residents and relatives. We are always kept informed of what’s going on and often involved in decisions. I would highly recommend it.

Reply from Fiona Summers, Manager at Windyhall Care Home

Many thanks for your lovely review. We really appreciate that you have taken the time to complete this and with such kind words.


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Review from Rosemary M (Wife of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been resident in this nursing home since June 2019. The management and staff were very caring and got to know the person he is! They include him in conversations and encourage him to take part in all the activities. He enjoys the entertainment, word searches and skittles. The carers ensure
he has sight of the daily papers. Weather permitting, they take him out for a short walk. Early in March, he had a great 84th birthday celebration - after that, we went into lockdown. We ring him frequently and he always seems to be very content!

Reply from Fiona Summers, Manager at Windyhall Care Home

Rosemary, we really appreciate that you have taken the time to review the service at Windyhall, it means a lot to us.


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Review from Gail S (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad spent 4 months in Windyhall, he was frail but with full capacity. From the time my sisters and I first visited, through Dad's admission and stay, the family and Dad were treated with empathy and kindness. From the outstanding manager to the wonderful staff, Dad was provided with excellent care,
delivered with compassion and always with his individual needs in mind. Dad died peacefully and with dignity, we were encouraged to spend as much time with him as we could and his end of life care was wonderful. Dad said often 'they're good folk'. High praise from him!
We are forever in their debt. They are simply wonderful.

Reply from Fiona Summers, Manager at Windyhall Care Home

It was our pleasure, Gail. Thank you for your kind words, Fiona.


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Review from Lesley D (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Windyhall are always approachable and friendly. They keep you up to date with any changes in relatives health or comfort. There is a lovely friendly atmosphere and visitors are always made welcome when they visit. There is plenty of entertainment and craft activities. The rooms are kept
very clean and homely. This review is written during the covid 19 lockdown and the staff have all taken exceptional care of my relatives.

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Review from Brian (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home over the last couple of years. It's never easy taking the decision to put your mum into a home but her nursing needs couldn't be met at home so she needed to move to a safe environment for her well being. I took comfort from the staff at Windyhall that this was to become my
mum's new home and they were going to take care of her as best they could.
This has become ever more important during the Covid-19 crisis and to date, fortunately, all the residents and staff within Windyhall have managed to escape the virus. They took the decision to isolate early in the crisis.
The staff are doing a fantastic job entertaining and caring for the residents but now with everything else going on in the world, it highlights what a great job they do and how grateful we are as a family for looking after Mum.
Thanks everyone.

Reply from Fiona Summers, Manager at Windyhall Care Home

Thank you Brian, for taking the time to review and your kind words are very much appreciated.


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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Windyhall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Windyhall Care Home is calculated as follows: ( (90 Excellents x 5) + (11 Goods x 4) ) ÷ 101 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Windyhall Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 31 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (1)

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Meet the Team (3)

Wendy

Wendy Whiteford

Job Title: Care Home Manager

Joined: 2024

Wendy joined Windyhall in June 2024.


Douglas

Douglas Thomson

Job Title: Deputy Manager

Joined: 2022

Douglas joined Windyhall 2022 as one of our Staff Nurses. He was appointed Deputy Manager in September 2022.


Sharon

Sharon Miller

Job Title: Home Administrator

Joined: 2020

Meet Sharon who has been our Home Administrator since January 2021.


Sharon had previously worked as our Activities Co-Ordinator and naturally progressed to her Administrative background.


She previously worked in Retail, Meals on Wheels, was a Personal Assistant and has 20 years experience in Aircraft Engineering. She is incredibly talented and can turn her hand to almost anything.


In addition Sharon has raised funds for many charities organising Fashion Shows, School and Christmas Fayres and events for the local community.