Antiquary Care Home

Westway, Arbroath DD11 2BW
Submit a Review
6.9 26 Reviews
  • Antiquary Care Home, Arbroath
Antiquary Care Home is situated in the coastal town of Arbroath, home to the famous delicacy “Arbroath Smokie”. During the summer, the town holds an annual two-day fish festival and each year a pageant is held to re-enact the Scottish Declaration of Independence.

Antiquary is a purpose-built home and provides a modern, light and airy environment for residents. The focus is on delivering high-quality care to residents with safety, respect and comfort.

The home offers 58 single occupancy rooms and two self-contained flats. Each room is elegantly furnished with a large, stylish and private en-suite bathroom. This also includes two dementia-friendly units offering 20 specially equipped and furnished rooms. Many rooms enjoy outlooks over the gardens.

You can keep up to date with all the home's activities by viewing the BCG Facebook account.

Show Antiquary Care Home on the Map

Care Provided by Antiquary Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Donley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Antiquary Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,746
    • Self-Funded Nursing Care from £1,746
    • RESPITE Self-Funded Residential Care from £1,746
    • RESPITE Self-Funded Nursing Care from £1,746

  • These rates include £360.60 personal and nursing care. If the local council provides this, the
    Funder will only pay from £1485.40.
  • (these prices are only a guideline, please contact Antiquary Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Antiquary Care Home Reviews (26)

Total of 26, showing 1-20
6.9

Antiquary Care Home has a Review Score of 6.9 (6.869) out of 10, based on 2 reviews in the last 2 years. Over all time Antiquary Care Home has 26 reviews.

Overall Experience

  • 20
  • 4
  • 2
  • 0
  • 0

Date Published

26
0
1
2
24

Review from Elaine J (Wife of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Antiquary for three and half years. In that time he has been well looked after. Everyone no matter which unit, kitchen, cleaners, laundry and especially the carers all say hello to him by name and not just him they know the residents and their likes and dislikes. The food is good
so are the activities etc.. The new manager has turned the place round as well.

Reply from David Kerr, Communications Team at Antiquary Care Home

Thank you so much for such a fantastic review. It's lovely to hear all your warm compliments and your appreciation that the whole team take their duty of care for your husband very seriously. They will all be delighted with this feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gavin B (Partner of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has Huntington's Disease, she entered the Antiquary Care Home on 31/07/23. During this period I have had many concerns about my wife's care. She has no mobility and poor dexterity in her hands. She requires close care. At times her drinking mugs are dirty, the fluids which have thickener added
were left too long without being refreshed. Her clothes were almost daily badly food stained.
My wife often complains about her food, her food has to be pureed, when it is served to her, very seldom she is advised what it is. She also complains about the food being too salty for her.
A lot of the staff are very nice and helpful, some not so much. Most of the staff do not appear to have HD awareness, possibly due to little or no training. People with HD have a very high risk with possible choking, this can easily cause food and liquids entering the lungs and causing infection. When I visit my wife often says she is hungry, often there is too much noise for her, alarms and people shouting.

Reply from Anna Gunn, Communications Team at Antiquary Care Home

Thank you for your feedback – it is very important to us to be aware of all you have told us. Everything you have highlighted here is very disappointing and does not reflect the standards of care we strive for throughout the group. Our residents and their care and respect are at the heart of all we do. The Home Manager will arrange a care review to discuss your concerns and better meet your wife’s needs.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith S (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to the EMI Unit in August 2020 and she resided there until her passing in January 2023. She absolutely thrived there. We had to move Mum to Antiquary due to her prior care home was no longer viable as stated Mum absolutely thrived very quickly at Antiquary. She was happy and the staff were
brilliant with her and us as a family. The support from the activities coordinator, the food and third-party care such as dental, hairdressers and opticians was excellent. Communication with the family was excellent.
Mum declined due to her condition and the staff adapted to continue delivering excellent care nothing was a problem.
In the latter stages of Mum's life and end-of-life care that was delivered with such genuine care, compassion and dignity. We were always kept updated and we really can't thank all of the staff enough for making her last few years as caring and comfortable as they were. We would highly recommend Antiquary for your loved ones.

Reply from Jamie Hall, Brand and Communications Executive at Antiquary Care Home

Thank you so much for your lovely review. We're glad you feel your mum was so well cared for and that she was happy at Antiquary. We will be sure to pass on your kind words to our hard-working staff. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth H (Wife of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel very welcome when I visited the care home. All my questions were answered and I felt at ease. I was reassured when the Home Care Manager was a psychiatric nurse. It smelt nice in the home care had been made, to make the entrance hall inviting. I wasn't rushed during my visit. I was
impressed that all the staff were very smiley-genuine smiles.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you so much for your review. It makes all the difference to our hardworking staff to hear their care has made the difference to our residents' visitors. We'll be sure to pass your comments on. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W G (Nephew of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after my uncle.
Really nice accommodation and staff well mannered and pleasant.
Meals good and plenty of food.
Good place to be.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you for taking the time to write a review for us. It means the world for our hardworking staff to know everything is as it should be for their residents. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve K (Son of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loved this place where she made new friends. Always said how good everyone was and staff go above and beyond in care. I couldn't ask for more. Gave my mum another lease of life and treated her with dignity right up to the end. My thanks to all that work here.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you so much for taking the time to write such a lovely review. It means the world to our staff to know how happy and cared for your mum felt, and that you saw a new lease of life for her. We'll be sure to pass your words on. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon A (Resident) assisted by family/friend published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went ok.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you for your review and for all the many five-star ratings. We appreciate you taking the time to let us know about your experience and will pass these scores on to our hardworking staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Friend of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an absolutely amazing experience visiting my friend (for the first time since she moved here) yesterday. The staff are all wonderful and genuinely caring. Service users' needs are everyone's main priority. Beautiful home and very high standard of cleanliness. Every member of staff is very professional.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you so much for taking the time to write your lovely review. It means so much to us and our staff to know their hard work is noticed and recognised. To hear you had an amazing experience just makes our day. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne O (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a frightening 6-weeks it has been, but made better with the support of the amazing staff at Antiquary who have been patient with my dad (who now lives in the home), and so supportive of my mum - who now lives alone. When my dad first relocated to the care home, it was frightening for us all, but
the staff took us all under their wing and walked us through every step of the process.
There have been a few stumbling blocks but I would encourage everyone to ask questions if you have any queries. The one issue I had was, that my dad has dementia and was telling me things he "believed" was not happening, when in fact they were. Communication with staff and management is so very important to keep things straight. Thank you all so much for changing our lives for the better.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you so much for taking the time to write your review, especially with the naturally worrying time you have had as your dad joined Balhousie Antiquary. We're so pleased to know, that not only your dad, but you and your family, have been thoroughly supported and cared for as expected. We will pass on your thanks to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James V (Son of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems at all with the home, the facilities, and especially the staff. The Standard of care is excellent, and the general atmosphere is happy and upbeat (unlike one or two other homes that I have had connections within the recent past)... keep up the good work.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thank you for giving us this lovely review, which will be a lovely boost to our hardworking staff at Antiquary.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy C (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience with Antiquary Care Home has been very positive. Dad has been there for nearly 2-years, he entered the home during Covid, and we have been very grateful for the care that has been given to him. Nothing ever is a bother to the manager and her staff. Dad has been happy, comfortable
and well-fed!

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thank you for this, and we're happy to hear that your Dad is happy at Antiquary. We'll be sure to pass this on to our hardworking staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L V (Daughter-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Has been a very positive move from another care home. The staff are very friendly and do a lot to make the resident's days cheerful and packed with lots of activities. Lots of pictures on their web page most days.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

We're so glad this move went well for your mother-in-law. Thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was transferred to Antiquary from a local hospital unit after a full assessment process. Despite that, within a week the staff requested that she was moved back to the hospital because of her (dementia-related) behaviours and needs. That is, of course, understandable. What was less acceptable
was that no one updated her family of the home's growing concerns over that week, either by phone or when we visited. We were only advised of the move to the hospital by the council's social care department - with one day's notice. To add to my dis-satisfaction, my calls to the home for some information were not returned for another week, and even then only after I called the Balhousie Head Office. Antiquary looked to be a super choice for my Mum's needs. It appeared very welcoming and all the staff I met were friendly and attentive. My experience, however, suggest a weak needs assessment process and an absence of the simple courtesy of consulting with residents' families.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

We're very sorry to hear this was your experience and that there seems to have been a communication issue. We appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheelagh S (Daughter-in-law of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Balhousie Antiquary Care Home last August in the midst of Covid-19. What can we say - she has settled in so well, she’s thriving and happy. The staff made it so easy for us to move her in, when we phone they are always helpful and informative as to how she’s doing. There’s
always loads going on for the residents to do. At Christmas and New Year the staff went above and beyond to make it special as family couldn’t visit. Just wish we’d done it sooner. Highly recommend Antiquary.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thank you so much for your lovely review. Our staff at Antiquary work very hard to make it a home from home and they'll be delighted to read this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane V (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in the Southwest of England and so far have been unable to visit Mum due to the restrictions so have no first-hand knowledge of the home or staff. I rely on my sister and brother-in-law who are the main points of contact. Having said that, what better review is there than for all of the residents
and staff to be Covid-19 free. Social media is great to see all that is going on and that mum is participating. Thanks to all of the staff.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thanks so much for your kind words and we hope you'll be able to visit your mum again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison M (Granddaughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna has been a resident of this home for a few years, the staff have always been welcoming and friendly on my visits. My nanna appears to have come in leaps and bounds since being here and I wholeheartedly put this down to the care and attention she receives by all at the Balhousie Antiquary Care
Home.
I have no worries in terms of the care she is receiving and would highly recommend this home to others.
I cannot thank the staff enough for what they do for my nanna and all the other residents.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thanks for your kind words. We're delighted to hear that your nanna is enjoying her time at Antiquary. We will certainly pass on these comments to our hardworking care home team there.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek C (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents are now residents and require nursing support. From the initial phone call requesting information to moving in and ongoing care, the staff has been excellent. Very good at updates on medical condition and care needs, also frequent contact with own GP when changes are required. Parents really
happy with staff responsible for personal care on daily basis.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thank you so much for your very positive review. So good of you to share your experience. This will be a great boost to our hardworking staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela B (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in care for a short time but cannot thank the staff and manager for everything they have done for my mum so far as she has settled in very well. Most of the time my mum being in the care home has been in lockdown it's been so hard for everyone but the staff have been amazing keeping
them all safe and well.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thank you so much for your review. It's lovely to hear how well your mum has settled in. Will pass this on to the hardworking Antiquary team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mairi M (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for less than a year, a lot of that time under lockdown. We cannot praise the staff enough for their enthusiasm, care and support through these challenging times. The home is bright, cheerful and welcoming. We live quite a distance away and visiting is limited, so the introduction
of the Facebook page has been an excellent way to keep in touch and get a sense of the environment. Our thanks to all the staff.

Reply from Anna Gunn, Brand and Communications Executive at Antiquary Care Home

Thank you so much for your lovely feedback, it is really appreciated. We will ensure your comments and thanks are passed on to the team. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time the manager came to do an assessment, we felt confident in the care my father would receive. Although my father was only a resident for a short time the care was professional and given in a friendly and dignified manner. All the staff were attentive - this included nurses, carers
and ancillary staff. They made my father and his visitors feel welcome.
We felt extremely comfortable leaving him in the care of the home.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thank you so much for your lovely review of Antiquary. We're glad you and your father enjoyed your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 6.9 (6.869)

Overview of Review Score

The Review Score of 6.9 (6.869) out of 10 for Antiquary Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.783 for Antiquary Care Home is calculated as follows: ( (12 Excellents x 5) + (8 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 23 Ratings = 3.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.086 Points relating to the number of positive Reviews for Antiquary Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 1 Positive Reviews ÷ 11.6 = 0.086

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sarah

Sarah Donley

Job Title: Home Manager

Joined: 2024

Sarah is an NMC Registered Nurse and experienced Home Manager with a wealth of experience providing care for older people. She has worked as a Staff Nurse both in Care Homes and within the NHS before progressing to Clinical Lead Nurse, Deputy Home Manager and Home Manager.


Frequently Asked Questions about Antiquary Care Home

What types of Care is Antiquary Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Antiquary Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Antiquary Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Antiquary Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Antiquary Care Home to the centre of Arbroath?

1.3 mile(s) as the crow flies, distance by road may be significantly further.