Antiquary Care Home

Westway, Arbroath DD11 2BW
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8.6 32 Reviews
  • Antiquary Care Home, Arbroath
Antiquary Care Home is situated in the coastal town of Arbroath, home to the famous delicacy “Arbroath Smokie”. During the summer, the town holds an annual two-day fish festival and each year a pageant is held to re-enact the Scottish Declaration of Independence.

Antiquary is a purpose-built home and provides a modern, light and airy environment for residents. The focus is on delivering high-quality care to residents with safety, respect and comfort.

The home offers 58 single occupancy rooms and two self-contained flats. Each room is elegantly furnished with a large, stylish and private en-suite bathroom. This also includes two dementia-friendly units offering 20 specially equipped and furnished rooms. Many rooms enjoy outlooks over the gardens.

You can keep up to date with all the home's activities by viewing the BCG Facebook account.

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Care Provided by Antiquary Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Donley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Antiquary Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,746
    • Self-Funded Nursing Care from £1,746
    • RESPITE Self-Funded Residential Care from £1,746
    • RESPITE Self-Funded Nursing Care from £1,746

  • These rates include £360.60 personal and nursing care. If the local council provides this, the
    Funder will only pay from £1485.40.
  • (these prices are only a guideline, please contact Antiquary Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Antiquary Care Home Reviews (32)

Total of 32, showing 1-20
8.6

Antiquary Care Home has a Review Score of 8.6 (8.647) out of 10, based on 8 reviews in the last 2 years. Over all time Antiquary Care Home has 32 reviews.

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Date Published

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Review from Pat M (Wife of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my husband moved into Antiquary House Care Home the staff made us both feel very welcome and since I have been coming in on a regular basis and my husband is settling. I am getting to know the carers and nursing staff. I have also spoken to the manager who is very helpful which makes
this awful time more bearable for myself. All I want is for my husband to be kept clean, fed and safe. The room is very airy and kept clean.

Reply from Melanie Brockway, Brand & Communications Manager at Antiquary Care Home

Thank you for taking the time to write this lovely review for our Antiquary team. We know how painful a transition to a new home can be, so it's really means a lot for the staff to hear their care and support is making the difference for their residents, and their residents' families. We'll make sure to pass your kind words on. Thank you once again


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Review from Jude C (Daughter of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here in August 2024, my Dad was also a resident here previously so we already knew that the care offered was excellent. It took mum a wee while to settle down and staff have been wonderful. Nothing is a problem and they are very attentive to both Mum and myself & my sisters should we need
help with anything. . They are very friendly & approachable. There is a range of activities available to mum should she want to participate. I believe the food is very good and I know mum enjoys the home-bakes! Mums room is very nice and always very clean and tidy.

Reply from David Kerr, Communications Team at Antiquary Care Home

Thank you for taking the time to write this wonderful endorsement for Antiquary. It's good to know you find the hardworking team so approachable and attentive to all your needs. They'll be really pleased with your feedback. Thanks again.


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Review from Scott B (Brother of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a service user arriving at Antiquary in November 2023 as her original service accommodation was damaged in the floods. We originally had some doubts about my sister being there. However, after raising our concerns, we plan in regular meetings with the management and care/nursing staff,
enabling us to iron out any issues we had.
All the staff are brilliant with my sister, regardless of which department they work in, they all take the time to speak with sister.
My sister recently moved to a bigger and brighter room which has had an immediate impact on day to day mood. The activities have improved massively, involving all the service users regardless of ability/disability, it's great to see the photographs of my sister being happy and smiling. Some of the service users are so friendly and enjoy a wee chat, which I am more than happy to do. Overall I am very happy, knowing my sister is being cared for well, well done to the new management and all the team.

Reply from David Kerr, Communications Team at Antiquary Care Home

Thank you very much for this fantastic review of Antiquary. It's heartening to hear how happy you are with the level of communication you have with the home to resolve any issues, the care your sister receives and that she's enjoying her new environment overall. The team do their absolute best and will be delighted to hear your high praise.


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Review from Jill G (Daughter of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Antiquary became part of my life from September 2017 when my dad moved into Westway. The staff became part of the family, providing first-class care to my dad. Despite his decline with dementia, my dad was the happiest I had seen him in many years. This was due to the commitment and care of the staff.
During that time, all the staff were extremely welcoming to my mother - inviting her to stay for meals, and participate in the games, or social events when she visited my dad. My mother's transition to moving into Antiquary in June 2018, went smoothly due to the care home feeling like a second home to her. My dad passed in August 2019, compassionately cared for by Antiquary staff. During the Covid years, the staff went above and beyond their remits, keeping residents entertained. I have witnessed many changes over those years, some good, some not so good, due to changes in management. Overall, my opinion of Antiquary is positive, with my mother continuing to receive first-class care.

Reply from David Kerr, Communications Team at Antiquary Care Home

Thank you kindly for posting this excellent, thorough review of Antiquary care home. It's lovely to hear how much comfort both you and your parents have found in the home, the wraparound care and commitment of the whole team. They will be delighted with your comments.


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Review from R B (Son of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Antiquary for several years now suffering from Dementia. She is bed bound. Even though we live close to the care home and visit regularly the nursing staff still phone me regularly with updates on Mum's well being. They monitor and are willing to share key details of Mum's health
with us when requested. They have a good relationships with the local GP, Mental Health Team, Dentist and other services to make sure all aspects of care are dealt with in the best possible way.
The carers are amazing and bring a smile to Mum's face when they are with her. Mum needs care for every aspect of her life now including feeding and drinking and everything I have seen says this is done with compassion and dignity.
One last thing, the care home provided Mum with an Alexa. This allows us to provide Mum with music she enjoys through Spotify. It is a small thing but music is perhaps the only thing left for Mum to enjoy.

Reply from David Kerr, Communications Team at Antiquary Care Home

Thank you for sending in this lovely review. It's great to hear how visible every aspect of your mother's care is and that communications are excellent, to give you peace of mind. The team will take heart from your words. Thank you again.


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Review from Jill D (Next of Kin) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went in for respite care at short notice. All the staff at the care home are friendly and helpful and seem to know all the people staying there and their relatives by name. Mum says the meals are very good, and there is always drinks and snack available.
Rooms are really big and clean.

Reply from David Kerr, Communications Team at Antiquary Care Home

Thank you for sending in this great review of Antiquary. It's nice to hear how well your mum's respite stay went, that she enjoyed the environment and you appreciated the team's efforts. They will be really pleased to hear your comments.


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Review from Elaine J (Wife of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Antiquary for three and half years. In that time he has been well looked after. Everyone no matter which unit, kitchen, cleaners, laundry and especially the carers all say hello to him by name and not just him they know the residents and their likes and dislikes. The food is good
so are the activities etc.. The new manager has turned the place round as well.

Reply from David Kerr, Communications Team at Antiquary Care Home

Thank you so much for such a fantastic review. It's lovely to hear all your warm compliments and your appreciation that the whole team take their duty of care for your husband very seriously. They will all be delighted with this feedback.


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Review from Gavin B (Partner of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has Huntington's Disease, she entered the Antiquary Care Home on 31/07/23. During this period I have had many concerns about my wife's care. She has no mobility and poor dexterity in her hands. She requires close care. At times her drinking mugs are dirty, the fluids which have thickener added
were left too long without being refreshed. Her clothes were almost daily badly food stained.
My wife often complains about her food, her food has to be pureed, when it is served to her, very seldom she is advised what it is. She also complains about the food being too salty for her.
A lot of the staff are very nice and helpful, some not so much. Most of the staff do not appear to have HD awareness, possibly due to little or no training. People with HD have a very high risk with possible choking, this can easily cause food and liquids entering the lungs and causing infection. When I visit my wife often says she is hungry, often there is too much noise for her, alarms and people shouting.

Reply from Anna Gunn, Communications Team at Antiquary Care Home

Thank you for your feedback – it is very important to us to be aware of all you have told us. Everything you have highlighted here is very disappointing and does not reflect the standards of care we strive for throughout the group. Our residents and their care and respect are at the heart of all we do. The Home Manager will arrange a care review to discuss your concerns and better meet your wife’s needs.


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Review from Keith S (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to the EMI Unit in August 2020 and she resided there until her passing in January 2023. She absolutely thrived there. We had to move Mum to Antiquary due to her prior care home was no longer viable as stated Mum absolutely thrived very quickly at Antiquary. She was happy and the staff were
brilliant with her and us as a family. The support from the activities coordinator, the food and third-party care such as dental, hairdressers and opticians was excellent. Communication with the family was excellent.
Mum declined due to her condition and the staff adapted to continue delivering excellent care nothing was a problem.
In the latter stages of Mum's life and end-of-life care that was delivered with such genuine care, compassion and dignity. We were always kept updated and we really can't thank all of the staff enough for making her last few years as caring and comfortable as they were. We would highly recommend Antiquary for your loved ones.

Reply from Jamie Hall, Brand and Communications Executive at Antiquary Care Home

Thank you so much for your lovely review. We're glad you feel your mum was so well cared for and that she was happy at Antiquary. We will be sure to pass on your kind words to our hard-working staff. Thanks again.


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Review from Ruth H (Wife of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel very welcome when I visited the care home. All my questions were answered and I felt at ease. I was reassured when the Home Care Manager was a psychiatric nurse. It smelt nice in the home care had been made, to make the entrance hall inviting. I wasn't rushed during my visit. I was
impressed that all the staff were very smiley-genuine smiles.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you so much for your review. It makes all the difference to our hardworking staff to hear their care has made the difference to our residents' visitors. We'll be sure to pass your comments on. Thank you once again.


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Review from W G (Nephew of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after my uncle.
Really nice accommodation and staff well mannered and pleasant.
Meals good and plenty of food.
Good place to be.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you for taking the time to write a review for us. It means the world for our hardworking staff to know everything is as it should be for their residents. Thank you.


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Review from Steve K (Son of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loved this place where she made new friends. Always said how good everyone was and staff go above and beyond in care. I couldn't ask for more. Gave my mum another lease of life and treated her with dignity right up to the end. My thanks to all that work here.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you so much for taking the time to write such a lovely review. It means the world to our staff to know how happy and cared for your mum felt, and that you saw a new lease of life for her. We'll be sure to pass your words on. Thank you once again.


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Review from Gordon A (Resident) assisted by family/friend published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went ok.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you for your review and for all the many five-star ratings. We appreciate you taking the time to let us know about your experience and will pass these scores on to our hardworking staff.


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Review from J D (Friend of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an absolutely amazing experience visiting my friend (for the first time since she moved here) yesterday. The staff are all wonderful and genuinely caring. Service users' needs are everyone's main priority. Beautiful home and very high standard of cleanliness. Every member of staff is very professional.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you so much for taking the time to write your lovely review. It means so much to us and our staff to know their hard work is noticed and recognised. To hear you had an amazing experience just makes our day. Thank you once again.


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Review from Lynne O (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a frightening 6-weeks it has been, but made better with the support of the amazing staff at Antiquary who have been patient with my dad (who now lives in the home), and so supportive of my mum - who now lives alone. When my dad first relocated to the care home, it was frightening for us all, but
the staff took us all under their wing and walked us through every step of the process.
There have been a few stumbling blocks but I would encourage everyone to ask questions if you have any queries. The one issue I had was, that my dad has dementia and was telling me things he "believed" was not happening, when in fact they were. Communication with staff and management is so very important to keep things straight. Thank you all so much for changing our lives for the better.

Reply from Melanie Brockway, Brand & Communications Executive at Antiquary Care Home

Thank you so much for taking the time to write your review, especially with the naturally worrying time you have had as your dad joined Balhousie Antiquary. We're so pleased to know, that not only your dad, but you and your family, have been thoroughly supported and cared for as expected. We will pass on your thanks to the team.


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Review from James V (Son of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems at all with the home, the facilities, and especially the staff. The Standard of care is excellent, and the general atmosphere is happy and upbeat (unlike one or two other homes that I have had connections within the recent past)... keep up the good work.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thank you for giving us this lovely review, which will be a lovely boost to our hardworking staff at Antiquary.


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Review from Dorothy C (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience with Antiquary Care Home has been very positive. Dad has been there for nearly 2-years, he entered the home during Covid, and we have been very grateful for the care that has been given to him. Nothing ever is a bother to the manager and her staff. Dad has been happy, comfortable
and well-fed!

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thank you for this, and we're happy to hear that your Dad is happy at Antiquary. We'll be sure to pass this on to our hardworking staff.


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Review from L V (Daughter-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Has been a very positive move from another care home. The staff are very friendly and do a lot to make the resident's days cheerful and packed with lots of activities. Lots of pictures on their web page most days.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

We're so glad this move went well for your mother-in-law. Thank you for your kind words.


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Review from A G (Son of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was transferred to Antiquary from a local hospital unit after a full assessment process. Despite that, within a week the staff requested that she was moved back to the hospital because of her (dementia-related) behaviours and needs. That is, of course, understandable. What was less acceptable
was that no one updated her family of the home's growing concerns over that week, either by phone or when we visited. We were only advised of the move to the hospital by the council's social care department - with one day's notice. To add to my dis-satisfaction, my calls to the home for some information were not returned for another week, and even then only after I called the Balhousie Head Office. Antiquary looked to be a super choice for my Mum's needs. It appeared very welcoming and all the staff I met were friendly and attentive. My experience, however, suggest a weak needs assessment process and an absence of the simple courtesy of consulting with residents' families.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

We're very sorry to hear this was your experience and that there seems to have been a communication issue. We appreciate your feedback.


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Review from Sheelagh S (Daughter-in-law of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Balhousie Antiquary Care Home last August in the midst of Covid-19. What can we say - she has settled in so well, she’s thriving and happy. The staff made it so easy for us to move her in, when we phone they are always helpful and informative as to how she’s doing. There’s
always loads going on for the residents to do. At Christmas and New Year the staff went above and beyond to make it special as family couldn’t visit. Just wish we’d done it sooner. Highly recommend Antiquary.

Reply from Gillian Drummond, Brand and Communications Manager at Antiquary Care Home

Thank you so much for your lovely review. Our staff at Antiquary work very hard to make it a home from home and they'll be delighted to read this.


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Current Review Score: 8.6 (8.647)

Overview of Review Score

The Review Score of 8.6 (8.647) out of 10 for Antiquary Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.344 for Antiquary Care Home is calculated as follows: ( (53 Excellents x 5) + (25 Goods x 4) + (12 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 93 Ratings = 4.344

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.303 Points relating to the number of positive Reviews for Antiquary Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 7 Positive Reviews ÷ 11.6 = 0.603

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Sarah

Sarah Donley

Job Title: Home Manager

Joined: 2024

Sarah is an NMC Registered Nurse and experienced Home Manager with a wealth of experience providing care for older people. She has worked as a Staff Nurse both in Care Homes and within the NHS before progressing to Clinical Lead Nurse, Deputy Home Manager and Home Manager.


Frequently Asked Questions about Antiquary Care Home

What types of Care is Antiquary Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Antiquary Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Antiquary Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Antiquary Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Antiquary Care Home to the centre of Arbroath?

1.3 mile(s) as the crow flies, distance by road may be significantly further.