Lunan Court Care Home

Albert Street, Arbroath DD11 1RA
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9.8 63 Reviews
  • Lunan Court Care Home, Arbroath
Found in the beautiful coastal town of Arbroath, Lunan Court care home offers personalised nursing and nursing dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and summer house perfect for activities. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lunan Court boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lunan Court, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lunan Court, so the team is dedicated to supporting residents in building strong relationships in the Arbroath neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Lunan Court to provide the kindest care possible to all residents.

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Care Provided by Lunan Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Honor Campbell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Lunan Court Care Home Reviews (63)

Total of 63, showing 21-40
9.8

Lunan Court Care Home has a Review Score of 9.8 (9.788) out of 10, based on 13 reviews in the last 2 years. Over all time Lunan Court Care Home has 63 reviews.

Overall Experience

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Review from J C (Wife of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband went into a care home to give me a rest and to see how it went. It has now been nearly 6 months where I have been trying to get him home which is what he wants and I am power of attorney. I spoke to the doctor who is attending him, he said it's up to the social worker to arrange. I have looked
after my husband for 13 years with dementia. I would even like him for the weekend to see how he would manage. I hope you can sort this problem out, only once I have had him out. I have never seen the rooms or the place since my husband was taken in.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Lunan Court Care Home

Thank you very much for your feedback, we appreciate how difficult the past year has been with relatives not being allowed to visit their loved ones in our care homes. As the restrictions have relaxed we are now delighted to be supporting both indoor and outdoor visits. We can understand your desire to have your husband at home and we will work with the local authority to support you with this request.


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Review from D L (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have recently started indoor visits again to see my Dad. The recent situation of COVID-19 guidelines have limited face to face contact however Lunan Court staff have found other ways of communication and have always assured me I am up to date with my Dad's care and welfare. Well done to all the staff
at Lunan Court Care Home.

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Review from Bunty G (Wife of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be very helpful and open when asking questions. They seem to be very caring, both to the residents and visitors, and have patience when dealing with both. The premises are kept scrupulously clean and I consider my husband to be well cared for. It is run in a professional, but
caring way.

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Review from F P (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father recently passed away and the staff were very professional and kept us updated during this time. We were allowed in to visit him which meant a lot as hasn't been in the home since March. Staff popping into his room regularly to check on him, ask if we needed cup of coffee etc.

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Review from Neil R (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in this care home for 5years and I can honestly say that he loved it. Whenever I visit him it was a pleasant experience for myself. The staff at Lunan Court are lovely and always there to help. My father passed away at the start of December and the home couldn’t have helped myself and
sister anymore over the distress of losing a loved one, I cannot thank them enough. I would recommend this home very highly.

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Review from Denise S (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not get a better care home than this for my parents. Staff and colleagues are so friendly, patient and very helpful. Caring for our loved ones is no trouble. They go above and beyond, even asking how I am doing all the time, so considerate for all.

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Review from Greg K (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to see my mum looking happy and well turned out. The carers were happy as always and very helpful. It was a great visit.

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Review from G C (Friend of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found this place very clean and homely. Everyone was clean and well dressed.

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Review from K G (Great-Niece of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Uncle has been prompted to enjoy the good weather and sunshine, attributing to his elevated mood. The staff work so hard and nothing is ever a bother. Very grateful.

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Review from Anne F (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, the room is clean and tidy. The food is good and there is always something going on, concerts, visiting pets etc. Or journeys out of the home. Open days, fetes etc.

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Review from Laura C (Granddaughter of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While my grandfather was only in Lunan Court for a short time, I was very impressed with the care he received. All the staff were very kind and professional and encouraged my grandpa to sit in the social area when he was up to it. As he had lived alone for many years, this was lovely to see. I was also
impressed with how the staff always made an effort to keep us up to date with how he was doing, which was very reassuring.
During his end of life care, it was clear to see that they were doing all they could to make him comfortable and treated him with dignity at all times, while also updating us on any changes. I was continuously impressed with Lunan Court and would highly recommend it.

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Review from Zoe K (Granddaughter of Resident) published on 20 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very friendly and helpful.
Great entertainment during Lulan Court open day, the band were good and lively.
Residents arts and crafts and home baking were great touches making it feel homely and welcoming.
Gran loved the open day.

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Review from Fiona R (Daughter-in-law of Resident) published on 20 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff provided a lovely afternoon at their open day for the residents and their families. Staff are very attentive to the residents and always try to keep them comfortable.

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Review from Shirley B (Daughter of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Lunan Court and the staff are amazing. Mum has dementia and the staff treat her with care and compassion.

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Review from William D (Son of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and all staff very approachable and helpful. I am kept informed of anything with regard to my mother's care. All in all, I have no concerns with the care she is receiving.

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Review from Derek L (Husband of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, happy atmosphere. Patients well cared for.

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Review from Heather G (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here from August 2018 until her death in March 2019. We felt that all the staff were truly caring and kind and we were always warmly welcomed when we came to visit. We always enjoyed the musical afternoons and the Sunday services as did my mother. She particularly remembered her trips
to the museum. What I would like to emphasise most is the loving and kind care she received from every member of staff.

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Review from M M (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was very well looked after at Lunan Court during the last fourteen months of her life. She had a very nice room into which she brought her own reclining chair, large TV and several pictures and ornaments from home. The staff - carers and nurses - were very attentive and kind and the food was
of a high standard. Staff were all very approachable. The public areas - lounge and dining - had recently been decorated, new furniture installed which was arranged in small groups to provide a more intimate atmosphere and allowing visitors some privacy with their relatives.

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Review from Christine B (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Lunan Court for a year before he passed away in December 2018. The care that my dad received from the staff was excellent he was treated with dignity at all times. The support we received from the staff during the difficult times was excellent. I would most likely recommend Lunan Court.

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Review from M R (Wife of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be very friendly towards my family and myself and certainly very caring towards my husband.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Lunan Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Lunan Court Care Home is calculated as follows: ( (124 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lunan Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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