Lunan Court Care Home

Albert Street, Arbroath DD11 1RA
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9.8 63 Reviews
  • Lunan Court Care Home, Arbroath
Found in the beautiful coastal town of Arbroath, Lunan Court care home offers personalised nursing and nursing dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and summer house perfect for activities. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lunan Court boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lunan Court, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lunan Court, so the team is dedicated to supporting residents in building strong relationships in the Arbroath neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Lunan Court to provide the kindest care possible to all residents.

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Care Provided by Lunan Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Honor Campbell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Lunan Court Care Home Reviews (63)

Total of 63, showing 41-60
9.8

Lunan Court Care Home has a Review Score of 9.8 (9.788) out of 10, based on 13 reviews in the last 2 years. Over all time Lunan Court Care Home has 63 reviews.

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Review from A A (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very approachable staff who try their very best to care for mum. There is a good variety of menus available. Entertainment from a great range of musical tastes. Kindness and care are the order of the day.

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Review from Jane K (Wife of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very lovely home. The staff are very caring and friendly and do everything they can to make sure both residents and visitors are looked after.

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Review from M W (Wife of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in Lunan Court for 6 weeks but in that short time, the management and staff, have given me great comfort as our lives have been turned upside down and having no family of our own, we have had to rely on my niece for help. My husband and I have been married for 58 years, so this
upset me deeply but I am quite happy at the end of each day, he is getting all the TLC in the world.

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Review from P A (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As there was a large exchange of staff this year, it has sometimes been difficult to see so many new staff who were needing training. The management staff have been with the care home for some years and is very capable and professional at all times. My mum has been in this home for 7 years and mostly
I have been very happy with the care. Some of the new ones are caring and attentive and I'm sure they will be trained up to a very high standard.

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Review from P M (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management provide an excellent service and treated my mum very well during her stay at the home.

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Review from J G (Sister of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found accommodation very clean. Meal very good. Excellent entertainment. Felt that a little explanation on either partner/relatives condition should maybe help understand what to expect in the future. My brother-in-law had no knowledge what dementia is. Maybe some books could have helped him understand.

Reply from Clare Sheehan, Careline Advisor at Lunan Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. At HC-One we encourage relatives to communicate with our staff in an open and transparent way and we are more than happy to offer support where we can to ensure our Residents receive the best and kindest care available. At Lunan Court we maintain an open door policy to ensure staff, family, Residents and relatives feel able to communicate any concerns they may have. Relatives are invited to engage in the care planning procedure offering input on a monthly basis as a minimum. This is followed up by a six weekly review where the full care package is reviewed with relatives, care managers and the nursing team. We also run monthly Managers surgeries and relatives meetings where any concerns can be discussed. Within the Home we have a relative’s communication board which provides information from the NHS regarding dementia care and several information leaflets that may also be beneficial to our Residents and visitors.


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Review from Debbie L (Daughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are residents in Lunan Court Care Home. I find the staff to be very caring, helpful and kind. I feel confident with the care provided and I am kept informed of any issues regularly. The communication between the home and families is very good.
The activities and events are appropriate and
engage the residents. Lunan Court provides the care I am very happy with, for my parents.

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Review from Aileen B (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mother received in the short time she was in the home (6 days) was excellent. Friendly staff. I wish she was there long before she died to get the benefit of the facilities.

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Review from J G (Son of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in Lunan Court for almost 7 years and I have been very pleased with the care and compassion shown to both her and ourselves when we visited. The staff were always helpful with any questions given.

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Review from Scott M (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Lunan Court ten years ago, over that time she had deteriorated in health passing away last month.
I have often been told of some care homes not being the best but I can assure you I could find no faults with Lunan Court.
The building and interior are both kept to a high standard. The
food was always fresh and plentiful.
The staff - no words describe how well they looked after my mum and I am ever so grateful for that.
It's a well-managed home with high-quality staff who care about the residents every minute.

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Review from Ian L (Son of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother from another care home provider after she had a fall and broken her hip. The difference was chalk and cheese. Lunan Court Care Home provided a friendly welcoming service from day one. The staff could not have been nicer or more caring with the residents. There are activities for residents
as well as occasional events that involve both residents and relatives. Residents are always addressed with their names and treated with care and respect.

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Review from M B (Sister of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well satisfied with being looked after, kept clean and well fed. Thanks to everyone at Lunan Court.

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Review from Mary B (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lunan Court is a well-run care home with a good atmosphere and friendly staff. My late mother was well cared for here for 5 and a half years, during which time she was able to enjoy her final years in spite of her illness. I would have no hesitation in recommending this care home to others.

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Review from M C (Wife of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to put my husband in care was the hardest thing I've ever had to do, but each time I visit I know I made the right choice when I chose Lunan Court. The care and kindness he gets is excellent and I can't praise the staff enough.

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Review from Bernie L (Wife of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lunan court is one of the best care homes in Arbroath. The overall standards are good. Most of the staff are very good and very caring.

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Review from Audrey G (Niece of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever so friendly and helpful staff, willing to do whatever possible at any time of day or night.
In my opinion, the care in Lunan Court Care Home is far superior to any other care home in the town.

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Review from Steven S (Regular Volunteer) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Lunan Court for nearly 4 years, sadly she passed away last year. During her stay I began to see the staff at Lunan Court like family. As such, I started to volunteer to help out any way I could and since my wife passed I continue to help out.
The main reason for continuing
to volunteer is the staff are totally wonderful and supportive people who have helped me a great deal with the worst period of my life.

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Review from Gary C (Son of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff looking after my father who has Alzheimer's for a number of years now.

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Review from Georgina O (Partner of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looked after good, so has my partner.

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Review from Robina G (Daughter-in-law of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very approachable and carry out their duties with great regards to the residents. We are always kept informed of events and appointments. The staff so an excellent job and are always fundraising to help the home.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Lunan Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Lunan Court Care Home is calculated as follows: ( (124 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lunan Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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