Please make an appointment to come and see us and Celia will happily talk through fees and charges and how it affects you. Care home fees vary and we can help to explain what they mean for your circumstances Thanks Celia 01356 626167
Visiting at any time through the day
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Bearehill Care Home has a Review Score of 9.8 (9.765) out of 10, based on 16 reviews in the last 2 years. Over all time Bearehill Care Home has 52 reviews.
Review from Dasha K (Granddaughter of Resident) published on 21 August 2024
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Dasha, thank you so much for leaving this review. It is always such a boost to my team to hear that the high standards of care they provide are being appreciated and it is our pleasure to look after your gran.
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Review from Elizabeth B (Daughter of Resident) published on 6 August 2024
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Reply from Kristin Jackson-Brown, Regional Director at Bearehill Care Home
Thank you for this wonderful review, we really appreciate your feedback. It is our pleasure to look after your mum and we are delighted that you are happy with her care at Bearehill.
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Review from S K (Son of Resident) published on 31 July 2024
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Thank you so much for taking the time to leave such a positive review - it is always a huge boost to myself and the team to know when we are getting it right.
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Review from Gemma K (Daughter-in-law of Resident) published on 29 July 2024
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Thank you so much for taking the time to leave such a positive review, Gemma - it's always such a huge boost to myself and the team. I am so happy and proud you can see the differences we have worked to achieve within Bearehill and I am delighted you are happy with our standard of care.
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Review from Brian P (Son of Resident) published on 15 July 2024
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Thank you for taking the time to leave a review - It is always a huge boost to my team to receive such positive feedback.
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Review from David S (Son of Resident) published on 12 July 2024
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Thank you for taking the time to leave feedback, it's always such a positive boost for my team to hear we are doing a good job.
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Review from Jennifer R (Daughter of Resident) published on 12 July 2024
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Hi - thank you for taking the time to leave a review it means a lot to our team to know we are all doing a good job. As you know the drive is being resurfaced today and we still have our beautiful internal garden in use which our residents take great pleasure in utilising for health and well-being. The front garden is a work in progress but we will get there and get it as amazing as it can be for our residents
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Review from Julie E (Daughter of Resident) published on 12 April 2024
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Julie, thank you so much for taking the time to write such a positive review. It is always a huge boost for my team to get such positive feedback. It is an absolute pleasure looking after your dad and seeing him flourish here and your mum has become a big part of our Bearehill family.
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Review from Donna A (Daughter of Resident) published on 2 April 2024
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Thank you so much Donna for taking the time to leave a review - it always means so much to our team to get such positive feedback and I will make everyone aware of your kind comments. Thank you so much for trusting us to look after your mum, it was an absolute pleasure. She brought joy to us all.
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Review from Sean R (Son of Resident) published on 5 February 2024
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Thank you so much for taking the time to complete this review. Looking after your dad is an absolute pleasure.
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Review from P M (Daughter of Resident) published on 18 December 2023
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Reply from Celia Findlay, Home Manager at Bearehill Care Home
Thank you for taking the time to leave a review, it's always a boost for the team to hear positive feedback. Your mum is an absolute joy to look after and I am so glad she is so happy and settled here.
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Review from C M (Daughter of Resident) published on 2 October 2023
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Reply from Kristin Jackson-Brown, Regional Director at Bearehill Care Home
Thank you for the wonderful review. We are very pleased that you found the care of your Mum to be exceptional. We will share your review with the team, and the positive feedback is very much appreciated by us all.
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Review from Lynda M (Daughter of Resident) published on 20 September 2023
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Reply from Margaret Ann Gavin, Home Manager at Bearehill Care Home
Thank you for reviewing Bearehill care home, I appreciate your time and will ensure I pass on the positive comments to our staff. It is lovely to hear that we make a difference to our families as well as our residents.
Thank you.
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Review from R S (Daughter of Resident) published on 7 July 2023
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Reply from Margaret Ann Gavin, Interim Care Home Manager at Bearehill Care Home
Thank you so much for taking the time to write a review about the care provided at Bearehill Care Home. We appreciate all feedback as it supports us to improve and continually learn. The staff will be happy to know that their kindness and caring are acknowledged.
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Review from Susan R (Daughter of Resident) published on 13 May 2023
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Reply from Margaret Ann Gavin, Home Manager at Bearehill Care Home
Thank you very much for taking the time to review Bearehill Care Home. We appreciate your time and I will be sure to let the staff know of your positive comments.
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Review from Gavin L (Son of Resident) published on 8 May 2023
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Reply from Richard Lake, Home Manager at Bearehill Care Home
Thank you so much for taking the time to write a review about the care provided at Bearehill Care Home. We appreciate all feedback as it supports us to improve and continually learn.
Interim care home manager.
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Review from George S (Son of Resident) published on 28 February 2023
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Reply from Richard Lake, Home Manager at Bearehill Care Home
I will ensure the team are aware of this lovely review, thank you so much for spending the time to complete it.
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Review from V K (Niece of Resident) published on 24 February 2023
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Reply from Richard Lake, Home Manager at Bearehill Care Home
What a lovely review I will ensure I pass on your thanks to the team.
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Review from Isobel M (Mother of Resident) published on 22 February 2023
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Reply from Richard Lake, Home Manager at Bearehill Care Home
Thank you for taking the time to review our home, I am delighted you are happy with the care.
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Review from Jackie D (Sister of Resident) published on 22 February 2023
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Reply from Richard Lake, Home Manager at Bearehill Care Home
Thanks, Jackie it's an honour to look after your loved one, we are very proud of Bearehill, I will ensure I pass on your kind words to the staff.
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The Review Score of 9.8 (9.765) out of 10 for Bearehill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.765 for Bearehill Care Home is calculated as follows: ( (145 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 187 Ratings = 4.765
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bearehill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Jul 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Care Home Manager
Joined: 2023
I have been a nurse for the last 35 years - I am a fully qualified ANP with 20 years of both Acute & primary care experience - laterally working within the frailty pathway.
I have been a Non-Medical prescriber for almost 10 years
I have extensive experience in the NHS and the private sector enjoying taking on new challenges.
I am very enthusiastic about the complexities of my new role and excited about the future of Bearehill.
Job Title: Head of Domestics
Joined: 2018
Shona joined the team at Bearehill Care Home as a Carer and took on the role of Head of Domestics in 2020. Shona oversees the domestic and laundry team and prides herself on keeping the home clean and fresh and ensuring that all infection prevention controls are maintained.
Job Title: Maintenance
Joined: 2019
Arvin has been working in the care sector since 2009 and joined the team at Bearehill Care Home in 2019 as the maintenance person. Arvin takes great pride in ensuring that the home is well maintained and offers the residents a home from home setting.