Cairnie Lodge Care Centre

Forfar Road, Arbroath DD11 3RA
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9.6 75 Reviews
  • Cairnie Lodge Care Centre, Arbroath
Cairnie Lodge Care Home, located in the coastal town of Arbroath, provides personalised nursing and nursing dementia care to older people.

The home offers a choice of many comfortable communal areas for residents to enjoy the enhanced wellbeing programme as well as take part in many activities. The dining areas are the perfect space to enjoy meals, whether dining solo, with fellow residents or welcoming family and friends. For residents who prefer their alone time, the quiet room offers a tranquil space away from the bustle of the home's activities.

Links with the Arbroath community are cherished, with plenty of opportunities for residents to get to know their neighbours.

The kind and dedicated team at Cairnie Lodge take the time to learn about each resident’s individual hobbies and interests. Committed to delivering the kindest possible care, they support each person to live a fulfilled and happy lifestyle.

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Care Provided by Cairnie Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Janette Matias (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Wheelchair Access

Cairnie Lodge Care Centre Reviews (75)

Total of 75, showing 21-40
9.6

Cairnie Lodge Care Centre has a Review Score of 9.6 (9.628) out of 10, based on 21 reviews in the last 2 years. Over all time Cairnie Lodge Care Centre has 75 reviews.

Overall Experience

  • 57
  • 17
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Date Published

75
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Review from D W (Stepdaughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Stepfather has been in Cairnie Lodge for over a year. He tells us all the time that it's like a five-star hotel. He has settled in very well and we are more than happy with his care. Always informed of any incidents. The staff are very friendly and welcoming.

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Review from Patricia D (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, the home has been good for my dad's well-being. He is 96 and suffers from dementia however there is a lack of communication between staff. My dad fell last Friday night and I was notified, however, on Saturday, when visiting, none of the staff I spoke to knew he had fallen the evening
before. I also think the staff need more training in dealing with someone with a catheter and the importance in details as to where the tub is placed when pressing etc. More times than enough he is sitting on it.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cairnie Lodge Care Centre

Thank you for taking the time to give feedback about your father's care. We would like to apologise for any issues you have had and offer reassurance that the manager has dealt with both the communication and catheter care concerns.


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Review from I M (Sister-in-law of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting we are always warmly welcomed by staff. As we live some distance away, the home is exceptionally good at keeping us informed of any problems and I know that I can contact them at any time. This is so important to us. The staff do an outstanding job under very trying conditions.

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Review from Rickie H (Husband of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care staff are very attentive, caring and understanding.

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Review from David B (Husband of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased that my wife is being well looked after. Everybody is so kind to her and I would recommend this home to any of my friends and family.

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Review from Glen B (Husband of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, can't say any more than that.
100% staff.

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Review from I G (Relative of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything has been excellent.

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Review from M L (Wife of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid, not seen my husband's room, but very happy with the staff and the way he has been treated.

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Review from Judith (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Cairnie Lodge since January. This was an extremely difficult time for all the family but the care and attention given to Mum by all the staff has made it so much easier. The situation we now find ourselves in with the current lockdown has been challenging to say the least. The
whole staff at Cairnie Lodge have bent over backwards to make it be as good as it can be. I thank you all from the bottom of my heart.

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Review from W M (Husband of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with wife's acre.
Good standard of meals.

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Review from Robert B (Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent one week in hospital and one week in another care home. But this is the best place I have been to.

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Review from Alexander C (Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been excellent. The staff have been very helpful and considerate and cheery and have looked after me very well. The room was comfortable and the facilities were very good. The food was excellent.

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Review from Iris B (Wife of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff do a wonderful job.

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Review from Doris E (Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told I was going to Cairnie Lodge I didn't know what to expect. I did not know such a wonderful place existed. It is perfect. The staff, cleaners, OT and physio went out of their way to help me.

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Review from Alison M (Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy about all the care I needed.
This is my second time.

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Review from Annie A (Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always there when you needed them. They would do anything for you and were ever so kind.

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Review from Heather L (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This 6-bed unit was friendly, caring and efficient to service user and family.

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Review from G W (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rehab unit is a small, friendly well-appointed unit with all facilities required for rehabilitation and recuperation. All the staff are excellent and very caring.

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Review from A S (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rehab unit. Such a lovely, homely and friendly place where my mum recovered from a fall. She was very relaxed and well cared for by all staff who met her needs.

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Review from Kathryn H (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was admitted to Cairnie Lodge in January 2017. From the time he was admitted his care was exceptional. The staff were so caring and genuine, always ready for a laugh and joke with my Dad. My Dad really enjoyed the food and when I was there at meal times I always wanted the food as well because
it smelled delicious. The home was always very clean. Dad enjoyed the activities immensely.

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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Cairnie Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for Cairnie Lodge Care Centre is calculated as follows: ( (170 Excellents x 5) + (69 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 250 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cairnie Lodge Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Aug 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (9)

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