Barchester Fordmill Care Home

53 Mill Street, Montrose DD10 8NE
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9.8 141 Reviews
Fordmill Care Home is located in Montrose, a small seaside town between Aberdeen and Dundee. The home, set in extensive grounds, is within walking distance of the town centre and the beach. They provide first-class 24-hour care for older residents. Alongside this, they give specialised support to younger people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.
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Care Provided by Barchester Fordmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Aileen Alberts (Senior General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Barchester Fordmill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,004

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Fordmill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitors car park is located at the front of the building


Barchester Fordmill Care Home Reviews (141)

Total of 141, showing 1-20
9.8

Barchester Fordmill Care Home has a Review Score of 9.8 (9.849) out of 10, based on 53 reviews in the last 2 years. Over all time Barchester Fordmill Care Home has 141 reviews.

Overall Experience

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Date Published

141
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Review from Trevor S (Husband of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is unable to walk or stand (advanced MS) so "activities" are not relevant. She is a bit 'fussy' about food and is gluten intolerant. However, the home went to great lengths to provide her with a choice at each meal. This was a 3 week respite care that was mostly paid for by my local council,
cannot comment on value for money.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, look forward to taking care of your wife again in May.


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Review from rebecca k (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care mum received whilst staying at Fordmill Care Home. The home was immaculate, very welcoming and staff were always extremely helpful. Mum is a very picky eater and follows a gluten free diet. The kitchen staff were always extremely helpful in offering alternative meals to suit
mums taste and dietary requirements.
Mum had a lovely warm, clean room with her own TV. Mum has said that the staff were brilliant.

Reply from Jane Longstaff, On behalf of Fordmill at Barchester Fordmill Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Frank D (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Probably the best old folks home I have ever seen, the staff are absolutely lovely, they cannot do enough from my father. And the food is amazing. And the manager of the old folks home is a star. Highly rated. Honestly, cannot pick one bad thing about it. Only one word describes this place, amazing.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your lovely review Frank, I'll pass your feedback onto the staff.


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Review from Lesley S (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support Barchester Fordmill Care Home gave my mum was second to none, she was treated with dignity, care and respect. Her final days ensured she was comfortable and pain-free. The staff also ensured I was looked after as well.
The whole home has a fantastic atmosphere with daily activities,
ensuring everyone is included and entertained.
You couldn't wish for a better care home for your relative.

Reply from Jane Longstaff, On behalf of Fordmill at Barchester Fordmill Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Clare B (Niece of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at Barchester Fordmill Care Home for three weeks respite, the care and kindness shown to her was fantastic. The staff are all so welcoming and look so happy. The activities coordinator and her team work so hard to entertain the residents. It's a very well-led team. The manager and administrator
made the process so easy and are so efficient and communicative.
This is a wonderful home and I could thoroughly recommend it.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Clare, I will pass this on to the staff.


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Review from Paul R (Son of Resident) assisted by family/friend published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Barchester Fordmill Care Home are very helpful and friendly. Our mother receives excellent care and is very happy!

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Paul, see you next year.


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Review from Heather S (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that our mum has received at Barchester Fordmill Care Home has been outstanding! She loves all the varied activities and companionship of the other residents. The care staff are excellent and so friendly. This definitely is a five-star facility!

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review Heather. Looking forward to seeing you again next year.


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Review from Pamela S (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had plenty of activities and good company during her stay. Staff were very attentive to Mum. Care home was suitable for Mum's needs. She knew some of the residents which made it more enjoyable. Easy for visitors to come and go. I think she enjoyed her food as well.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Pamela, I'll pass this on to the staff.


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Review from Alison M (Friend of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had another lovely afternoon at Barchester Fordmill Care Home, celebrating my friend's birthday. The social team, kitchen team and all the staff did her proud.
The entertainment on this occasion and generally, was first-class. Birthday cake tasted excellent.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review Alison. I'm glad you enjoyed the birthday celebrations.


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Review from Helen K (Daughter-in-law of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Fordmill highly enough. Mum was cared for with compassion and dignity from day one. The care home is immaculately clean, the staff helpful and friendly and the food tasty and plentiful. The Entertainment Coordinators have a wealth of events and activities to keep the residents busy, there's
never a dull day at Fordmill! Ultimately, we had peace of mind. Mum had the highest standard of care and felt loved by everyone around her. Thank you all.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your lovely review, Helen, please come back and see us for coffee and cake sometime.


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Review from C K (Son of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more happy with the staff and facilities at this care home. They allowed my mother to enjoy her time and keep her dignity until she sadly passed away this month. Mum lived at the care home for just over two years. We knew she was safe and well looked after at all times. Excellent.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I'll pass your thanks on to the staff.


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Review from Fraser K (Grandson of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother lived to a fruitful 99. In her last couple of years, she stayed at Barchester Fordmill Care Home and the recovery she had since the day she joined was incredible. She was able to share her beautiful smile again after years of hardship and I can't thank the amazing Fordmill staff enough.
Thank you for bringing out the best in my granny again.
We shall remember my granny forever and always.

Reply from Jane Longstaff, On behalf of Fordmill at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from George M (Son of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise staff highly enough. From the time my mother entered Barchester Fordmill Care Home until her death, they were attentive, caring and so good to her. She enjoyed her time there mixing with everyone but still with her own room for privacy when she wanted. I felt safe in my mind that she
was getting the care, love and attention she needed.

Reply from Jane Longstaff, On behalf of Fordmill at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Pamela B (Daughter-in-law of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a retired home manager, I was very impressed with the quality of care and the dedication of the staff at the home. I was made very welcome. The home was clean and welcoming.
Food could rival any hotels around Montrose.
Activities offered to the residents were well chosen by a competent activities
organiser.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Pamela. I will pass your thanks on to my team.


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Review from Susan M (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall at home which necessitated a hospital stay and then some time in a rehabilitation unit, my Mum moved into Fordmill six months ago. She was apprehensive and anxious about the move but with the excellent care and support of the lovely manager and other staff, she soon settled in and now feels
at home there. Fordmill is set in a large quiet garden and everywhere is spotlessly clean and well maintained, laundry has a super quick turnaround, food is plentiful and varied and visitors are always made to feel welcome. The abundance of entertainment and activities available are imaginative and very well organised by enthusiastic staff who gently encourage residents to join in with no pressure to do so. I feel that my Mum is treated with respect and dignity and well looked after by all the friendly, helpful staff and have no hesitation in recommending Fordmill for respite or long-term care. We are so lucky to have such an excellent nursing home in Montrose.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your lovely review, I'll be sure to pass this feedback onto the staff.


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Review from Lillavine Y (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I were visiting my mum from the USA. Each time we visit we are always delighted with the care my mum receives. Her individual needs are met but Barchester Fordmill Care Home goes far beyond that. The quality and variety of food is exceptional and is made with pride and obvious care, beginning
with the table settings being at a standard to behold the feast that is about to arrive. The daily activities are organised with thoughtful ideas on how best to encourage our family members to use their skills while having fun. When we visited daily there was a lot of activity, laughter and a very family-minded atmosphere between the residents and amazing staff. We were made to feel very welcome and there was always a nice selection of refreshments for us to enjoy. A really superb facility that gives us great peace of mind that our mum has a loving, caring place she calls home. Thank you Fordmill staff, you are a blessing to us all.

Reply from Jane Longstaff, On behalf of Fordmill at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jessie R (Wife of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time we had used respite care. Putting it mildly my husband was very apprehensive and very reluctant. I was extremely anxious. From the start, everyone was very reassuring and professional but friendly and helpful. The surroundings were so comfortable and homely, were more like a
hotel than a residential home. I left my husband fully confident he would get excellent care. This proved so right. After his week at Fordmill, he came home full of praise for all the staff. Very positive about his experience there, with no negative comments at all and the fact he told the family he would go back says it all!

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for that kind review Jessie. Am so glad you felt reassured and that your husband had a pleasant stay.


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Review from Donna C (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were in Barchester Fordmill Care Home for respite. They were both treated so well.
Management and staff were all so helpful and caring. We couldn't have asked for a better care home.
We can't stress enough how well they were looked after. We could go away and know they were in such
kind, caring and helpful hands.

Reply from Jane Longstaff, On behalf of Fordmill at Barchester Fordmill Care Home

Please accept our condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Julie T (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the care home in May 2024 following a fall in her flat and a hospital admission. This was a really difficult and stressful time for Mum and all the family. Mum's mental health had not been good in the twenty-plus years following my dad's death and to say she was antisocial would be
an understatement. She had isolated herself from her whole community and was leading a pretty miserable existence despite best efforts from those left in her life. We were very apprehensive about how she would cope in a care home. To be honest, if she wasn't in Barchester Fordmill Care Home, I'm not convinced she would have coped. The staff have been amazing right from the top, general manager, nursing and care staff, catering, maintenance, activity team and hairdresser! All have been so patient, kind and consistent in their approach. Mum is now enjoying care home life and taking part in all kinds of activities that I did not dream of. The creativity and kindness of the whole team has been outstanding. Thank you.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for this lovely review, Julie, I'm so happy Mum has settled into life at Fordmill.


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Review from S K (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father settled very well at Barchester Fordmill Care Home. I think the 'hotel-like', plush surroundings helped. On one occasion, they seemed to be short-staffed however this was a 'one-off'. He seemed to enjoy the activities and chose to take part. The staff were very kind and helpful and there were
plenty of them. The fact that it's a 'nursing' home, not a 'care' home, gave us peace of mind. I would definitely recommend.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review and I'll pass this on to the staff.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Barchester Fordmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Barchester Fordmill Care Home is calculated as follows: ( (538 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 622 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Fordmill Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (11)

Aileen

Aileen Alberts

Job Title: General Manager

Welcome to Fordmill Care Home; my name is Aileen and I am the General Manager here.

I have previously worked in hospitals in Gloucester and Epping, specialising in neurology and breast cancer. Upon return from the Middle East in 1995, I commenced my career in the care sector. I moved back to Scotland in 2000 to purchase my own care home which I managed with my mother. When my family came along I decided to sell the home and came to work part-time at Fordmill in 2004.

My aim in the home is to ensure residents are happy with the care being provided by the team, and I work closely with the staff to ensure the highest standards are achieved. This is reflected in our Care Inspectorate grades and high recommendations on carehome.co.uk.

... Read more
Debbie

Debbie Ferreira

Job Title: Home Administrator

Joined: 2020

I have been working for Barchester since January 2020. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning the telephones, there's never a dull day!

I consider myself to be extremely privileged to work in our lovely home with such wonderful people, with wonderful stories to tell and perhaps the most rewarding is when a resident comes into the home on a permanent basis and in no time at all they inform us that this is their home. What greater compliment can Barchester receive?

... Read more
Julia

Julia Constandache

Job Title: Activities Coordinator

Joined: 2016

I’m Julia and I have been working at Fordmill since December 2016. I really enjoy art and studied Graphic Design & Illustration in Dundee. I love being with people and using my skills to improve their quality of life and bring a smile to their faces through crafts, games and all sorts of other activities.

I plan out the activities, either for groups or individuals, according to specific needs and interests. It’s a real joy to get to know residents and their loved ones and I’m grateful to Barchester for giving me the opportunity to work with them and bring some sunshine into the residents’ lives.

I have been a finalist in the National Care Awards once and twice in the Barchester Care Awards

... Read more
Marifel

Marifel Talosig

Job Title: Head of Unit

Joined: 2006

I have worked at Fordmill since 2006 and am currently Head of Unit downstairs.

Derek

Derek Henderson

Job Title: Head of Unit

Joined: 2020

I have worked at Fordmill since 2020 and am currently Head of Unit upstairs.

Karen

Karen McGinely

Job Title: Head Chef

Joined: 2023

I am Head Chef and have worked at Fordmill since 2023.

Ann

Ann Wilson

Job Title: Head Housekeeper

Joined: 2005

I have worked at Fordmill since 2005 and oversee housekeeping and laundry.

Christine

Christine Massie

Job Title: Head of Maintenance

Joined: 2002

I have worked at Fordmill since 2002. I am currently Head of maintenance but have also been head of housekeeping.

Lisa

Lisa Harwood

Job Title: Deputy Manager

Joined: 2024

I have worked at Fordmill since 2024 and was previously a student nurse at Fordmill. I am currently the deputy manager overseeing the clinical aspect of the home.

... Read more
Lesley

Lesley Hay

Job Title: Care Practitioner

Joined: 2004

I have worked at Fordmill since 2004. I am currently supporting Derek upstairs.

Sarah

Sarah Rennie

Job Title: Care Practitioner

Joined: 2011

I have worked with Barchester Health Care since 20011 and currently support Marifel downstairs.

Frequently Asked Questions about Barchester Fordmill Care Home

What types of Care is Barchester Fordmill Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Fordmill Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Fordmill Care Home have?

There are 52 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Fordmill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Fordmill Care Home to the centre of Montrose?

0.2 mile(s) as the crow flies, distance by road may be significantly further.