Barchester Fordmill Care Home

53 Mill Street, Montrose DD10 8NE
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9.8 141 Reviews
  • Barchester Fordmill Care Home, Montrose
Fordmill Care Home is located in Montrose, a small seaside town between Aberdeen and Dundee. The home, set in extensive grounds, is within walking distance of the town centre and the beach. They provide first-class 24-hour care for older residents. Alongside this, they give specialised support to younger people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Care Provided by Barchester Fordmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Aileen Alberts (Senior General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Barchester Fordmill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,004
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.


  • (these prices are only a guideline, please contact Barchester Fordmill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Visitors car park is located at the front of the building


Barchester Fordmill Care Home Reviews (141)

Total of 141, showing 41-60
9.8

Barchester Fordmill Care Home has a Review Score of 9.8 (9.849) out of 10, based on 53 reviews in the last 2 years. Over all time Barchester Fordmill Care Home has 141 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 3.0 out of 5

Lovely clean and friendly staff.
Lovely room.
Dad enjoyed his stay in Fordmill Care Home.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I hope Dad is settling into his new surroundings.


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Overall Experience  Overall Experience 5.0 out of 5

Mum enjoys participating in the various activities and socialising with her peers. The staff are kind, friendly and helpful. Mum likes the food and enjoys the company of the other residents in the dining room at mealtimes. The GP, hairdresser, dentist and chiropodist visit the home as required by the
residents. Visitors are made to feel welcome. Mum is well cared for.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Shona, I'll pass this on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

I only saw caring, compassionate and friendly staff who were focused on making my mum's stay as comfortable as possible. They also tried to ensure that they knew her individually, especially her likes/dislikes.
When Mum became unwell, they were quick to treat her and involve the family and together
do what was right for her.
During Mum’s end-of-life care, all the staff were exceptional. They were also very kind to our family, continually checking if we were doing ok and providing us with refreshments.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, I'll pass this onto the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Found all the staff helpful and compassionate.
My mum was in for 4 months and didn’t have any complaints.
The home was in good condition and the food looked as if it was of a good standard with plenty of activities.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, I'll pass this on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Initially, we (my siblings and I) were apprehensive about the next stage of our mother's care. We wanted her to be in a safe, warm environment with the view of assessing her needs holistically. The homely, warm and welcoming atmosphere as you enter Barchester Fordmill Care Home gave me reassurance.
It is lovely to see my mother mixing with not only staff but other clients too. In areas for relaxing, dining, entertainment/activities and areas for socialising with her family as well as her own room which she can retire to at any time.
I’ve witnessed the staff reassuring my mother and the laughter together, which is lovely to see as it is a big step in the next chapter of her life.
Knowing that she is being looked after by such a caring team and I mean by all members of staff is heartwarming from her family's point of view.
Thank you.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Carol, I'll pass this on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

I have to say that during the time spent in Barchester Fordmill Care Home, my mother was very well looked after and cared for. All staff are very friendly and polite. All in all, my mother had an excellent experience in the four weeks of respite that she received.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Michael; I'll pass this on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

All Fordmill staff at all levels have been unfailingly professional, polite, courteous and helpful. My brother was always treated with respect and dignity, and the overall level of care he received was excellent. The only slight negative was that, in my opinion, my brother's room was somewhat tired
and would benefit from a 'freshen up'. Overall, Fordmill Care Home is an excellent facility, and all staff should be complimented.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review; I'll pass your thanks on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in Fordmill for a week of respite care (for the first time at age 97) and he was very well cared for during his stay. The team were very welcoming and so helpful and friendly putting him at ease. Food was plentiful, good home-style cooking which he enjoyed. We were grateful that
time was taken to find out more about his younger days/his likes/dislikes and his routine at home meaning as a family we could relax and recharge for a few days knowing he was in safe hands. The caring staff met all of his needs in a safe homely environment and treated with the dignity and respect that his generation deserves and for this we are truly grateful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My sister was in Barchester Fordmill for two weeks for respite care while I was away. The rooms and general areas are spotless and her room was lovely and bright and comfortable. The staff were all very kind and caring, particularly the manager and the head of unit. My sister said the food was delicious
and that she also particularly enjoyed sitting out in the gardens, which are beautiful. Thank you to everyone at Barchester Fordmill for making her stay so comfortable and for taking such good care of her.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind feedback, I'll pass that onto the staff.


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Overall Experience  Overall Experience 5.0 out of 5

What can I say - from the minute we walked out of the lift to Mum's sad passing ten days later, we received nothing but pure kindness, care and compassion. An excellent team of fantastic staff from domestics to managers and everyone in between. Giving us endless reassurance, fun and great banter, just
what we all needed. I cannot thank them all enough.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Pauline; I'll pass this on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

I have had relatives in several care homes and none of them come close to being as good as Fordmill.
Relatives are well looked after, and always kept clean and tidy. Laundry comes back to the correct person and rooms are kept clean and tidy too.
Lots of activities going on and staff interacting with
residents. Food and drinks are always available. Well done all at Fordmill.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I'll pass this on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Fordmill after falling during the night at home resulting in a shattered elbow at the age of almost 92 years old. She was admitted for respite care and found the staff, home environment, daily activities and management to be first-class. The quality of care during her stay made a
difficult time much easier for me.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for 16 months until sadly, she passed away. From day one, the care, attention and professionalism shown to Mum, myself and the rest of the family were second to none. From the manager and management team to the nurses, carers, housekeeping and catering staff, with a special mention
to the activities coordinator who gave Mum a renewed lease of life in her last year and a half.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Ewan, I'll pass your thanks on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

My husband and I were greeted warmly and offered refreshments and personal time to acclimatise to new surroundings. All employees (domestic, catering and exceptional nursing staff-all grades) were respectful and caring of our needs including emotional support. The manager and all staff are a credit
to the establishment. During my husband's stay, he received exceptional care, respect and dignity and was comfortable with the care he received. Great concern was shown to me and my son. A simple thank you to all at Fordmill isn't enough.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review Carol, I'll pass your thanks on to all the staff.


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Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my mother was only in Fordmill for 17 days prior to her passing. I am unable to comment further on the home due to the circumstances we found ourselves in. I'm sure my mother would have enjoyed the activities that were on offer. During the time we did have at the home, the staff not only
looked after mum so well but us her family. They showed great respect and dignity to my mother during her end of life care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fordmill Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

It is such a joy to see one of your loved ones being cared for by every member of staff. Nothing is to much trouble and the staff go out of their way to help with all my granny's needs. Couldn't be happier and would highly recommend.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The initial introduction to Barchester Fordmill Care Home was for respite care which then moved to permanent placement. The staff at all levels have provided my mother with the compassionate care that is so important to her family at this difficult time.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Yvonne, and I will pass this on to the staff.


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Overall Experience  Overall Experience 4.0 out of 5

Management and staff are all well-motivated and professional and caring in dealing with mum and dad. They were particularly good at communicating when necessary.

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Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Fordmill Care Home in September 2022 initially for respite care, and transferred to a permanent resident two weeks later. Everything was sorted out by the Fordmill management team taking a considerable worry away from myself and the wider family. Knowing mum was going to be well
cared for in a well-run nursing home that she liked was a great comfort to myself and my family. The staff are exceptional and whilst you would like to specifically mention those who have directly interacted with the family it would be unfair, as all staff encountered were in my mind exceptional, making the home welcoming, friendly and demonstrating an eagerness to provide a first-class level of care. I cannot praise the management, care team and support staff enough. Even visits in the early hours of the morning were greeted with a smile and an offer of tea or coffee.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I'll pass your thanks on to all the staff.


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Overall Experience  Overall Experience 5.0 out of 5

My mother went into care at Barchester Fordmill Care Home in Montrose at the end of September and only spent a few weeks there until she died on the 11th of November. The staff at Fordmill Care Home have been excellent and our family cannot fault the care she received in her last few weeks.
The manager,
nursing team, care workers, and domestic and catering staff are a fantastic advert for Fordmill Care Home.
Their care and compassion extend to families as well as those in their care and we have really appreciated the concern shown for us throughout her stay, particularly in her last days and since, even approaching us in the street in their own time to ask how we were doing after her passing.
They are all a credit to the care profession.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I will pass this onto the staff.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Barchester Fordmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Barchester Fordmill Care Home is calculated as follows: ( (538 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 622 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Fordmill Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Dec 2024

How well do we support people's wellbeing? Excellent

(6)

How good is our leadership? Very good

(5)

How good is our staff team? Very good

(5)

How good is our setting? Very good

(5)

How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (11)

Aileen

Aileen Alberts

Job Title: General Manager

Welcome to Fordmill Care Home; my name is Aileen and I am the General Manager here.


I have previously worked in hospitals in Gloucester and Epping, specialising in neurology and breast cancer. Upon return from the Middle East in 1995, I commenced my career in the care sector. I moved back to Scotland in 2000 to purchase my own care home which I managed with my mother. When my family came along I decided to sell the home and came to work part-time at Fordmill in 2004.


My aim in the home is to ensure residents are happy with the care being provided by the team, and I work closely with the staff to ensure the highest standards are achieved. This is reflected in our Care Inspectorate grades and high recommendations on carehome.co.uk.


Debbie

Debbie Ferreira

Job Title: Home Administrator

Joined: 2020

I have been working for Barchester since January 2020. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning the telephones, there's never a dull day!


I consider myself to be extremely privileged to work in our lovely home with such wonderful people, with wonderful stories to tell and perhaps the most rewarding is when a resident comes into the home on a permanent basis and in no time at all they inform us that this is their home. What greater compliment can Barchester receive?


Julia

Julia Constandache

Job Title: Activities Coordinator

Joined: 2016

I’m Julia and I have been working at Fordmill since December 2016. I really enjoy art and studied Graphic Design & Illustration in Dundee. I love being with people and using my skills to improve their quality of life and bring a smile to their faces through crafts, games and all sorts of other activities.


I plan out the activities, either for groups or individuals, according to specific needs and interests. It’s a real joy to get to know residents and their loved ones and I’m grateful to Barchester for giving me the opportunity to work with them and bring some sunshine into the residents’ lives.


I have been a finalist in the National Care Awards once and twice in the Barchester Care Awards


Marifel

Marifel Talosig

Job Title: Head of Unit

Joined: 2006

I have worked at Fordmill since 2006 and am currently Head of Unit downstairs.


Derek

Derek Henderson

Job Title: Head of Unit

Joined: 2020

I have worked at Fordmill since 2020 and am currently Head of Unit upstairs.


Karen

Karen McGinely

Job Title: Head Chef

Joined: 2023

I am Head Chef and have worked at Fordmill since 2023.


Ann

Ann Wilson

Job Title: Head Housekeeper

Joined: 2005

I have worked at Fordmill since 2005 and oversee housekeeping and laundry.


Christine

Christine Massie

Job Title: Head of Maintenance

Joined: 2002

I have worked at Fordmill since 2002. I am currently Head of maintenance but have also been head of housekeeping.


Lisa

Lisa Harwood

Job Title: Deputy Manager

Joined: 2024

I have worked at Fordmill since 2024 and was previously a student nurse at Fordmill. I am currently the deputy manager overseeing the clinical aspect of the home.


Lesley

Lesley Hay

Job Title: Care Practitioner

Joined: 2004

I have worked at Fordmill since 2004. I am currently supporting Derek upstairs.


Sarah

Sarah Rennie

Job Title: Care Practitioner

Joined: 2011

I have worked with Barchester Health Care since 20011 and currently support Marifel downstairs.