Barchester Fordmill Care Home

53 Mill Street, Montrose DD10 8NE
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9.8 141 Reviews
  • Barchester Fordmill Care Home, Montrose
Fordmill Care Home is located in Montrose, a small seaside town between Aberdeen and Dundee. The home, set in extensive grounds, is within walking distance of the town centre and the beach. They provide first-class 24-hour care for older residents. Alongside this, they give specialised support to younger people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

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Care Provided by Barchester Fordmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Aileen Alberts (Senior General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Barchester Fordmill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,004

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Fordmill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitors car park is located at the front of the building


Barchester Fordmill Care Home Reviews (141)

Total of 141, showing 61-80
9.8

Barchester Fordmill Care Home has a Review Score of 9.8 (9.849) out of 10, based on 53 reviews in the last 2 years. Over all time Barchester Fordmill Care Home has 141 reviews.

Overall Experience

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Review from L M (Power of Attorney of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Our friend was in Fordmill Care Home for five months and passed away while residing there. He was young, so found the food was very bland and uninteresting. The care he received was good and the manager was fabulous with him. Trying to accommodate his food choices. For the money, we thought the rooms
were basic with no private shower facilities.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B V (Husband of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident of Frodmill for three years. I can honestly say that the care and attention she received from all the staff was excellent. They were also so nice to me.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. Please pop back to see us.


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Review from Alistair H (Son of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent nearly six months in Fordmill Care Home. He was well looked after. If there were any concerns about Dad, they would phone straight away. The staff were very caring and helpful. My father was 97. He was well fed and given first-class care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mark L (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fordmill Care Home is fantastic. The staff are really friendly and professional. Just returned from celebrating the Queen’s Jubilee in the beautiful Fordmil garden, a fantastic family day spent with loved ones.
Thank you to the staff and management for creating a memorable day.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K J (Son of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to convey my gratitude for the excellent care and attention provided by all staff at Barchester Care Home. Matrons are looking after the care needs of my mother. Their hard work, commitment, dedication and professionalism in providing services, care and support, will always be appreciated. Fordmill
was always kept in immaculate condition, food excellent and activities provided of a very high standard. Thank you again, and I highly recommend.

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Review from Eric M (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Fordmill for 2 years 8 months prior to her death earlier this month.
Whilst I am saddened at the loss of my mother I take great comfort in the knowledge that not only did my mother receive the highest standards of care during her stay, but she was also very happy there.
My
mother fully immersed herself in all the activities and day trips, and whilst the various lockdowns were a terrible time for the residents, the staff went well beyond what was expected of them with their care, ensuring their physical and mental well being of the residents was maintained. The home employed a variety of means to ensure families were kept up to date with developments.
Individually or as a team, all the staff are worthy of mention. The various departments come together to create a synergy and positive flow that radiates throughout the care home.
A truly dedicated, compassionate team who delivers genuine care for their residents.
I commend Fordmill and its magnificent team to all.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for that lovely review. We are all missing your mums storiers and poem recitals.


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Review from I C (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well cared for over the six and a half years she was a resident. The management was excellent and the staff very obliging.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from G H (Son of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and facilities at the home very supportive and the care dignified at the latter stage of my mother's life. Also, the activities and food were very much enjoyed by my late mother. Both management and staff were careing and kind at the time mum was there.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I will pass this on to the staff.


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Review from T M (Niece of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional and caring approach we have experienced as a family is outstanding from all staff members. Due to geographical distances between our family and the care home, ensuring health and happiness, safety, healthy and proactive support is of primary concern. This is received in abundance at
Ford Mill so we need not worry knowing our relative is happy both mentally and physically.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind response I will ensure staff get this feedback.


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Review from M H (Son-in-law of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Fordmill facility are very professional and extremely helpful. Mother-in-law is very happy and content at the facility. Lots of interactive activities which she enjoys very much. The rooms are very clean and organised. Very safe place.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review I will pass this on to the staff.


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Review from A R (Partner of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional. I am made to feel really welcome when I visit. My partner is looked after in a very caring way. I am always kept informed about my partner's needs etc.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you very much for your kind review, I will share this with the staff.


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Review from E F (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are professional, experienced and kind. They are not only very good at caring for their residents they also support and care for their families, particularly in difficult times.
I would strongly recommend this care home to everyone.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I will pass this feedback onto the team.


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Review from A R (Friend of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went into Fordmill, was looked after very well. When anything was going on, they always called and informed you, which I found very helpful. Always clean and tidy, and everyone always looked well looked after and happy.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review A R. I will pass this onto the staff.


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Review from A J (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband goes into Fordmill for respite and the standard of care is excellent - no complaints.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. Looking forward to seeing your husband back soon for a holiday.


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Review from Anne R (Daughter-in-law of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have for the second time in 2 years, had a parent (although this time an 'in-law') die after a short illness, in Fordmill. Both were admitted at a relatively end stage of illness - for care nearing end of life. The care was again excellent. Our family felt confident that she was getting care with
dignity and compassion 24 hours a day. From the expert management to nursing, care team, laundry team, cleaning and catering - all were excellent. In the short time, we visited daily for end of life, we did not feel excluded from her care in this difficult COVID time. Thank you Fordmill! (PS. I am a retired RGN).

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Anne. I will pass your thanks onto the rest of the team


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Review from Richard W (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been settled in Fordmill for some time and received excellent care, love and understanding during his battle with Alzheimer's, the staff were so patient and made sure his needs were always met. Sadly when the end came that same level of care and love were very present, in these COVID times we
obviously could not visit as often as we would have liked but our hearts were overflowing to see and know the depth of compassion, care and love that Dad was receiving. Staff on their knees by his bedside singing to him, just the best! Forever grateful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Violet K (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Has been difficult since Covid reared its ugly head, but the home has gone above and beyond to keep the residents safe and ensure that loved ones were able to keep in touch via Zoom and phone calls. We could not have expected any more from each and every member of the team and are completely appreciative
of all aspects of care received.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jean R (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen and experienced the home is well maintained and very well managed. The nurses and carers are efficient and respectful whilst being friendly. During her last days, my mother was treated with dignity and compassion. The staff were all courteous and friendly during this most difficult
time of the Covid19 lockdown. They gave me time and listened to my questions, nothing was too much trouble.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. Please come back and see us when you are next in Scotland.


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Review from Mark M (Grandson of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by all staff was superb. Care and attention to detail second to none. My Nanny was a resident for a long time and we had a number of staff change, but the service with a smile never changed. The sense of humour and rapport that Nanny had with the team made me laugh. Always ready
to offer a cuppy and cake (ML home makes were amazing). Thank you, everyone.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review Mark. Please come back and visit us in the future.


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Review from Maggie B (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has with Fordmill for a number of years now and has always been extremely well looked after. In fact, she has now passed her 97th birthday (July) and I am sure this would not have been possible if it hadn't been for the superb care the staff at Fordmill provide to her. During the COVID issue, the
staff have been especially wonderful and have supported both mum and me and made virtual contact an easy process, so that I can see how well she is. Thank you all, especially, the manager - an angel !!

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Maggie, I will be sure to pass this onto my team.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Barchester Fordmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Barchester Fordmill Care Home is calculated as follows: ( (538 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 622 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Fordmill Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (11)

Aileen

Aileen Alberts

Job Title: General Manager

Welcome to Fordmill Care Home; my name is Aileen and I am the General Manager here.


I have previously worked in hospitals in Gloucester and Epping, specialising in neurology and breast cancer. Upon return from the Middle East in 1995, I commenced my career in the care sector. I moved back to Scotland in 2000 to purchase my own care home which I managed with my mother. When my family came along I decided to sell the home and came to work part-time at Fordmill in 2004.


My aim in the home is to ensure residents are happy with the care being provided by the team, and I work closely with the staff to ensure the highest standards are achieved. This is reflected in our Care Inspectorate grades and high recommendations on carehome.co.uk.


Debbie

Debbie Ferreira

Job Title: Home Administrator

Joined: 2020

I have been working for Barchester since January 2020. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning the telephones, there's never a dull day!


I consider myself to be extremely privileged to work in our lovely home with such wonderful people, with wonderful stories to tell and perhaps the most rewarding is when a resident comes into the home on a permanent basis and in no time at all they inform us that this is their home. What greater compliment can Barchester receive?


Julia

Julia Constandache

Job Title: Activities Coordinator

Joined: 2016

I’m Julia and I have been working at Fordmill since December 2016. I really enjoy art and studied Graphic Design & Illustration in Dundee. I love being with people and using my skills to improve their quality of life and bring a smile to their faces through crafts, games and all sorts of other activities.


I plan out the activities, either for groups or individuals, according to specific needs and interests. It’s a real joy to get to know residents and their loved ones and I’m grateful to Barchester for giving me the opportunity to work with them and bring some sunshine into the residents’ lives.


I have been a finalist in the National Care Awards once and twice in the Barchester Care Awards


Marifel

Marifel Talosig

Job Title: Head of Unit

Joined: 2006

I have worked at Fordmill since 2006 and am currently Head of Unit downstairs.


Derek

Derek Henderson

Job Title: Head of Unit

Joined: 2020

I have worked at Fordmill since 2020 and am currently Head of Unit upstairs.


Karen

Karen McGinely

Job Title: Head Chef

Joined: 2023

I am Head Chef and have worked at Fordmill since 2023.


Ann

Ann Wilson

Job Title: Head Housekeeper

Joined: 2005

I have worked at Fordmill since 2005 and oversee housekeeping and laundry.


Christine

Christine Massie

Job Title: Head of Maintenance

Joined: 2002

I have worked at Fordmill since 2002. I am currently Head of maintenance but have also been head of housekeeping.


Lisa

Lisa Harwood

Job Title: Deputy Manager

Joined: 2024

I have worked at Fordmill since 2024 and was previously a student nurse at Fordmill. I am currently the deputy manager overseeing the clinical aspect of the home.


Lesley

Lesley Hay

Job Title: Care Practitioner

Joined: 2004

I have worked at Fordmill since 2004. I am currently supporting Derek upstairs.


Sarah

Sarah Rennie

Job Title: Care Practitioner

Joined: 2011

I have worked with Barchester Health Care since 20011 and currently support Marifel downstairs.