Barchester Fordmill Care Home

53 Mill Street, Montrose DD10 8NE
Submit a Review
9.8 141 Reviews
  • Barchester Fordmill Care Home, Montrose
Fordmill Care Home is located in Montrose, a small seaside town between Aberdeen and Dundee. The home, set in extensive grounds, is within walking distance of the town centre and the beach. They provide first-class 24-hour care for older residents. Alongside this, they give specialised support to younger people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Show Barchester Fordmill Care Home on the Map

Care Provided by Barchester Fordmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Aileen Alberts (Senior General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Barchester Fordmill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,004

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Fordmill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitors car park is located at the front of the building


Barchester Fordmill Care Home Reviews (141)

Total of 141, showing 81-100
9.8

Barchester Fordmill Care Home has a Review Score of 9.8 (9.849) out of 10, based on 53 reviews in the last 2 years. Over all time Barchester Fordmill Care Home has 141 reviews.

Overall Experience

  • 113
  • 26
  • 2
  • 0
  • 0

Date Published

141
15
40
53
88

Review from Mandy W (Daughter-in-law of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum and Dad have been settled very happily in Fordmill for some time now, this review is directly related to the past few months during the recent COVID crisis. Absolutely everything has been maintained to a very high standard to ensure the safety of the residents. The staff has worked so
hard. Their dedication never failing to support residents in all their needs. Safety, cleanliness, approachability, but most of all care and love. As a family knowing they are well looked after means the world to us. Fordmill is home from home. A lovely friendly, caring place in which I would recommend highly.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review and continued support, Mandy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents are extremely well looked after in Fordmill Care Home Montrose. The management and staff are approachable and helpful. The staff have done a fantastic job over the months of lockdown and we are extremely happy to be getting outside visits now. I would recommend Fordmill to any family looking
for residency.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you very much for your kind review. I'm glad the family is enjoying their garden visits with Mum and Dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V I (Sister of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful we are on how the whole care team to care for my brother. We got to speak to him on the phone which was wonderful in these particularly difficult times. Cannot fault their dedication to the people they are for. Best we could have wished for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Fordmill were amazing! The manager, nurses and carers were really kind, considerate, helpful and supportive during an extremely difficult situation. The passing of my Dad after fighting motor neuron disease. Thank you all!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home

On behalf of Barchester please accept our sincere condolences to you and the family at this difficult time. Thank you for taking to the time to review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fordmill is an excellent example of a friendly, well run care home. My mother has been very well looked after and enjoys the company of old friends and staff alike.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D Y (Partner of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for a better home for my partner to spend the last 5 months of his life. He was treated with dignity and respect at all times and for that, I thank all staff from the bottom of my heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I K (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visited my mother she was well cared for. She was always beautifully dressed in clothes she would have chosen herself if her sight had been better. As I live overseas staff were always helpful when I phones, making sure my mother could hear and the general manager kept me appraised of her
health by email. I have to thank the staff who tried to make my mother's last year more comfortable, a difficult job as her dementia changed her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen Y (Partner of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home to be one of the best. It's clean and all staff give excellent care.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thanks for your kind feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa J (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was at Fordmill for just a few short days before he passed away but, in those few days, we saw a level of care, kindness and compassion at every turn that was both remarkable and a real comfort to us all, particularly as we really struggled in that final period of his decline. The humanity and
tenderness displayed by every member of staff to someone they had so little time to get to know and who could do so little in his final days, speaks so highly of everyone at Fordmill. His room was simple, with a lovely view, and provided all that he needed and he never wanted for anything. But what makes all the real difference were his carers and nurses - these people are five star and we were never anything other than deeply impressed by the heart-warming affection that they universally displayed to both him and us. We cannot thank the team highly enough and are so pleased that he chose to go there to make his final days so comfortable. We can't thank the manager and her team enough.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you very much for your kind review. I will pass this onto staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David V (Son of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good home which is doing a good job, looking after my parents. Any minor issues, that have cropped up have been promptly and successfully addressed. The nurses and care staff are, in the main, friendly and committed workers.
I realise it is a huge challenge but I only wish my parents could
be more successfully engaged in stimulating activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only had a short time at Fordmill as she was very poorly when she was admitted. However, all the staff, from the laundry girls to the manager were so kind and friendly and couldn't do enough to make my Mum and the family feel comfortable and cared for. Mum had a lovely room looking over the garden
- I only wish she had been well enough to enjoy it. We can't thank the manager and her team enough for looking after Mum so well in her last few weeks.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Susan.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George M (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visits, I've always been impressed by the care and attention provided by staff, overall cleanliness and the comfortable and friendly environment. I am satisfied that my mother is being well looked after.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During mums time as a resident in Fordmill, she was treated with the utmost dignity and respect by every member of staff.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received at Fordmill was excellent (6 years).
The palliative care she received and the care we received ourselves at such a time was excellent.
Mum passed peacefully with dignity due to the nursing care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eleanor F (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Fordmill as an emergency on a temporary basis. From the time we arrived at the car park, the staff took over and during his time there, could not have done more to make Dad's stay any better. Dad was there approx 5 weeks when he passed away. The care and dedication the staff gave
him made his last weeks comforting. Mum and I were with Dad when he passed and the staff looked after us well.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H E (Sister of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been resident in Fordmill Care Home for almost three years and I visit her on a weekly basis. Throughout that time I have been met with friendliness and pleasantness from staff. I appreciate the care that is given to my sister and the manner in which she is treated by and spoken to by
the carers.
I am reassured that my sister is in a safe environment and is looked after by a caring staff.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert M (Husband of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident from June 2015 to February 2018. All staff were kind and friendly and very professional at all times. The home was clean and well maintained at all times. Meals excellent and varied. The atmosphere was homely and cheery. Also a mention for the beautifully maintained garden area.
I will always be grateful for the care and support shown to us by all at Fordmill Care Home.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review Robert. You are always welcome to pop in for a coffee.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Friend of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found that the care is given without any problems. The lady I visit is not always easy to care for as her mind/memory is very limited. Very frustrating for her and all that have to deal with her. She loves her food and thinks that her meals are excellent. I always find the staff very friendly
and helpful.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for you kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly place. My mum has really settled in. The staff are really good. They listen when you ask them questions and are there to help at any time. I admire the hob that they all do at the home. Everyone plays a huge part in making my mum happy and making her feel as if she is at her own home.
Excellent!

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review Shirley.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W C (Son of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went into Fordmill for respite initially due to her dementia, as my Dad was hospitalised and not able to care for her. They both became permanent residents four years ago. Unfortunately, Dad passed away and Mum has remained in the care of the excellent care staff who show dignity and respect
at all times. I cannot thank them enough for the care they provide.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Barchester Fordmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Barchester Fordmill Care Home is calculated as follows: ( (538 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 622 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Fordmill Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (11)

Aileen

Aileen Alberts

Job Title: General Manager

Welcome to Fordmill Care Home; my name is Aileen and I am the General Manager here.


I have previously worked in hospitals in Gloucester and Epping, specialising in neurology and breast cancer. Upon return from the Middle East in 1995, I commenced my career in the care sector. I moved back to Scotland in 2000 to purchase my own care home which I managed with my mother. When my family came along I decided to sell the home and came to work part-time at Fordmill in 2004.


My aim in the home is to ensure residents are happy with the care being provided by the team, and I work closely with the staff to ensure the highest standards are achieved. This is reflected in our Care Inspectorate grades and high recommendations on carehome.co.uk.


Debbie

Debbie Ferreira

Job Title: Home Administrator

Joined: 2020

I have been working for Barchester since January 2020. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning the telephones, there's never a dull day!


I consider myself to be extremely privileged to work in our lovely home with such wonderful people, with wonderful stories to tell and perhaps the most rewarding is when a resident comes into the home on a permanent basis and in no time at all they inform us that this is their home. What greater compliment can Barchester receive?


Julia

Julia Constandache

Job Title: Activities Coordinator

Joined: 2016

I’m Julia and I have been working at Fordmill since December 2016. I really enjoy art and studied Graphic Design & Illustration in Dundee. I love being with people and using my skills to improve their quality of life and bring a smile to their faces through crafts, games and all sorts of other activities.


I plan out the activities, either for groups or individuals, according to specific needs and interests. It’s a real joy to get to know residents and their loved ones and I’m grateful to Barchester for giving me the opportunity to work with them and bring some sunshine into the residents’ lives.


I have been a finalist in the National Care Awards once and twice in the Barchester Care Awards


Marifel

Marifel Talosig

Job Title: Head of Unit

Joined: 2006

I have worked at Fordmill since 2006 and am currently Head of Unit downstairs.


Derek

Derek Henderson

Job Title: Head of Unit

Joined: 2020

I have worked at Fordmill since 2020 and am currently Head of Unit upstairs.


Karen

Karen McGinely

Job Title: Head Chef

Joined: 2023

I am Head Chef and have worked at Fordmill since 2023.


Ann

Ann Wilson

Job Title: Head Housekeeper

Joined: 2005

I have worked at Fordmill since 2005 and oversee housekeeping and laundry.


Christine

Christine Massie

Job Title: Head of Maintenance

Joined: 2002

I have worked at Fordmill since 2002. I am currently Head of maintenance but have also been head of housekeeping.


Lisa

Lisa Harwood

Job Title: Deputy Manager

Joined: 2024

I have worked at Fordmill since 2024 and was previously a student nurse at Fordmill. I am currently the deputy manager overseeing the clinical aspect of the home.


Lesley

Lesley Hay

Job Title: Care Practitioner

Joined: 2004

I have worked at Fordmill since 2004. I am currently supporting Derek upstairs.


Sarah

Sarah Rennie

Job Title: Care Practitioner

Joined: 2011

I have worked with Barchester Health Care since 20011 and currently support Marifel downstairs.