Barchester Fordmill Care Home

53 Mill Street, Montrose DD10 8NE
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9.8 141 Reviews
  • Barchester Fordmill Care Home, Montrose
Fordmill Care Home is located in Montrose, a small seaside town between Aberdeen and Dundee. The home, set in extensive grounds, is within walking distance of the town centre and the beach. They provide first-class 24-hour care for older residents. Alongside this, they give specialised support to younger people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

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Care Provided by Barchester Fordmill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Aileen Alberts (Senior General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Barchester Fordmill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,004

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Fordmill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitors car park is located at the front of the building


Barchester Fordmill Care Home Reviews (141)

Total of 141, showing 101-120
9.8

Barchester Fordmill Care Home has a Review Score of 9.8 (9.849) out of 10, based on 53 reviews in the last 2 years. Over all time Barchester Fordmill Care Home has 141 reviews.

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Review from Nicola L (Granddaughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.
Staff welcoming and friendly.
Rooms lovely and well maintained.
Common areas lovely and well maintained.
Activities are varied and plentiful.
Information readily available.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review.


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Review from Elizabeth H (Niece of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my uncle's level of care. I can see he is treated with dignity. His room is always clean and tidy as is he and all the staff are very friendly.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review Elizabeth.


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Review from W A (Nephew of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle stayed in Fordmill during the latter stages of his life. The staff there were kind and provided him with first class care and attention. The family were made welcome and afforded privacy when needed. The home was well kept, clean and meals were lovely home cooked fare.
There were many and
varied daily activities which the residents enjoyed.
Overall the home had a lovely atmosphere and I would definitely recommend it.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review.


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Review from Scott D (Son of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both Dad and I are very impressed with the level and standard of staffing - help always available when needed. Also, the laundry service is excellent.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Scott.


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Review from Margaret C (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased the way my husband is treated and looked after.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review Margaret


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Review from David O (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home clean, the staff efficient and cheerful and caring. I notice, however, that at certain times of the day the staff are under pressure particularly in the run up to and immediately after mealtimes. Thus patients can be left in corridors for extended periods before being returned to their
rooms. However, in general, the level of care appears to be of a high standard.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review.


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Review from Margaret J (Sister of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's nursing care has been exemplary as was transferred from the hospital with some sore skin lesions which have now improved greatly. He is much more comfortable and clean and staff turn him and attend regularly.

Reply from Aileen Alberts, General Manager at Barchester Fordmill Care Home

Thank you for your kind review, Margaret.


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Review from Avila M (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Fordmill Nursing Home from November 2017 until she died on February 9th, 2018. During that time she was well cared for, treated like a valued person, and the family were always made very welcome on our daily visits and made to feel very relaxed and at home. During her last
few days, the care and attention she received were absolutely excellent, she was looked after with love and respect, right up to the moment of death, and the family were also treated with care and sympathy. I have been very impressed with all staff from management to nurses, carers, domestic staff, cleaners, laundry and maintenance.

Reply from Aileen Alberts, General Manager at Barchester Fordmill Care Home

Thank you for your kind review, Avila, please feel free to pop in again for a coffee.


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Review from Denis R (Husband of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, suffering from dementia and Alzheimers with much-reduced sight, was admitted for nursing care on 6th Nov '17 and passed away on 9th Feb '18. Though I have some reservations about the national company's financial conditions, I have none about the overall care my wife received in the final months
of her life. It was attentive, warm, humane care for her and for us on our daily visits. The palliative stage in the last days was handled most impressively and helpfully. Any reservations I have will be discussed, up front, with the excellent manager and her senior nursing staff.

Reply from Aileen Alberts, General Manager at Barchester Fordmill Care Home

Thank you for your kind review, Denis, please feel free to pop in for a coffee soon.


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Review from David S (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful. The home itself has a positive and upbeat atmosphere. Care provided to our mum has been first class.

Reply from Aileen Alberts, General Manager at Barchester Fordmill Care Home

Thank you for your kind review, David.


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Review from K C (Friend of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff and management very friendly and helpful in making new residents welcome as it is a big change to some of their lives.
Admins staff have been very helpful in explaining any queries and have had I am very impressed with the varied amount of activities carried out at the home.


I know how difficult it is to please some people, catering staff go out go their way to encourage and please residents who may be a bit fussy.


Overall I would certainly recommend Fordmill for good nursing care and cleanliness.


Reply from Aileen Alberts, General Manager at Barchester Fordmill Care Home

Thank you for your kind review.


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Review from John F (Husband of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They all seem to be quite happy.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review.


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Review from Susan D (Niece of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt moved into Fordmill Care Home in Sept 2017 in a very frail confused staff. However, with the care of staff at Fordmill her overall physical and mental condition improved greatly.
She did, however, contract a bad chest infection on 2nd Jan 18 and deteriorated very quickly. I cannot express
highly enough the high standard of "end of life" care the staff gave her and treated her with dignity and respect.

Reply from Aileen Alberts, manager at Barchester Fordmill Care Home

Thank you for your review, Susan. Following a meeting with the Head Chef regarding your aunts likes and dislikes, I know she was happier with the choices on the menu.


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Review from Helen M (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairly new resident but happy so far.

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Review from William M (Brother of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good and my sister is well tended to. We have no complaints.

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Review from Peggy M (Daughter of Resident) assisted by family/friend published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff from cleaners, laundry, carers, kitchen staff, nurses, entertainment staff, management all very approachable and they listen to what you have to say.
Friendly and helpful and present themselves in a professional manner.

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Review from Norma G (Sister of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Fordmill Care Home a very comfortable home.
The staff are friendly and approachable meals are five star.

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Review from Pamela W (Friend of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went into care last year, from her initial assessment I have been more than happy with the level of care and consideration that was given to her. She was treated like a family member in the home, which is down to the management and staff. My friend does not have any immediate family but the
home enables me, as her extended family, to help her to the best of our ability. Thank you to all at Fordmill.

Reply from Aileen Alberts, General Manager at Barchester Fordmill Care Home

Thank you, for your kind review.


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Review from W W (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Fordmill 3 weeks ago and sadly is now in the final stages of palliative care. We are really pleased with the standard of care provided at this difficult time. The staff have been brilliant - they have treated Dad and the family with warmth, dignity and the utmost professionalism.
What has impressed me most about Fordmill is the sense of 'teamwork' among the staff.


Many of the staff are long timers. This is a difficult and stressful job and they do it with passion and professionalism - nothing has been too much trouble. Dad's last days will be very comfortable thanks to the efforts of the team at Fordmill.


What we observed in terms of activities, meals etc for other residents was also of a very high standard.


Thank you so much and well done to all the Fordmill team.


Reply from Aileen Alberts, General Manager at Barchester Fordmill Care Home

Thank you for your review.


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Review from Sylvia G (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and respect the nurses, carers and manager showed towards my father-in-law in his last weeks was excellent and made his passing so much easier on the family. I cannot thank them enough.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Barchester Fordmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Barchester Fordmill Care Home is calculated as follows: ( (538 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 622 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Fordmill Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (11)

Aileen

Aileen Alberts

Job Title: General Manager

Welcome to Fordmill Care Home; my name is Aileen and I am the General Manager here.


I have previously worked in hospitals in Gloucester and Epping, specialising in neurology and breast cancer. Upon return from the Middle East in 1995, I commenced my career in the care sector. I moved back to Scotland in 2000 to purchase my own care home which I managed with my mother. When my family came along I decided to sell the home and came to work part-time at Fordmill in 2004.


My aim in the home is to ensure residents are happy with the care being provided by the team, and I work closely with the staff to ensure the highest standards are achieved. This is reflected in our Care Inspectorate grades and high recommendations on carehome.co.uk.


Debbie

Debbie Ferreira

Job Title: Home Administrator

Joined: 2020

I have been working for Barchester since January 2020. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning the telephones, there's never a dull day!


I consider myself to be extremely privileged to work in our lovely home with such wonderful people, with wonderful stories to tell and perhaps the most rewarding is when a resident comes into the home on a permanent basis and in no time at all they inform us that this is their home. What greater compliment can Barchester receive?


Julia

Julia Constandache

Job Title: Activities Coordinator

Joined: 2016

I’m Julia and I have been working at Fordmill since December 2016. I really enjoy art and studied Graphic Design & Illustration in Dundee. I love being with people and using my skills to improve their quality of life and bring a smile to their faces through crafts, games and all sorts of other activities.


I plan out the activities, either for groups or individuals, according to specific needs and interests. It’s a real joy to get to know residents and their loved ones and I’m grateful to Barchester for giving me the opportunity to work with them and bring some sunshine into the residents’ lives.


I have been a finalist in the National Care Awards once and twice in the Barchester Care Awards


Marifel

Marifel Talosig

Job Title: Head of Unit

Joined: 2006

I have worked at Fordmill since 2006 and am currently Head of Unit downstairs.


Derek

Derek Henderson

Job Title: Head of Unit

Joined: 2020

I have worked at Fordmill since 2020 and am currently Head of Unit upstairs.


Karen

Karen McGinely

Job Title: Head Chef

Joined: 2023

I am Head Chef and have worked at Fordmill since 2023.


Ann

Ann Wilson

Job Title: Head Housekeeper

Joined: 2005

I have worked at Fordmill since 2005 and oversee housekeeping and laundry.


Christine

Christine Massie

Job Title: Head of Maintenance

Joined: 2002

I have worked at Fordmill since 2002. I am currently Head of maintenance but have also been head of housekeeping.


Lisa

Lisa Harwood

Job Title: Deputy Manager

Joined: 2024

I have worked at Fordmill since 2024 and was previously a student nurse at Fordmill. I am currently the deputy manager overseeing the clinical aspect of the home.


Lesley

Lesley Hay

Job Title: Care Practitioner

Joined: 2004

I have worked at Fordmill since 2004. I am currently supporting Derek upstairs.


Sarah

Sarah Rennie

Job Title: Care Practitioner

Joined: 2011

I have worked with Barchester Health Care since 20011 and currently support Marifel downstairs.