The Glens Care Home

18-20 Church Street, Edzell, Brechin DD9 7TQ
Submit a Review
9.4 14 Reviews
  • The Glens Care Home, Brechin
The Glens Care Home is situated in Edzell and is conveniently located just 3 miles from the A90 Dundee to Aberdeen trunk road. Edzell nestles on flat ground at the entrance to The Glens.

The village retains all of its olde world charm and is completely self contained with shops, post office, even its own bank. Beautiful scenery surrounds Edzell, with wonderful riverside walks, nature trails and a fabulous golf course. Edzell can also boast winning the coveted "Britain in Bloom Best Village" on many occasions. Together with its close knit and supportive community, Edzell captivates everyone who visits and is without doubt the perfect place for peaceful, quiet and leisurely living.

The property was originally a hotel that was converted to a Care Home in early 2000. With the ability to care for both nursing and residential clients Glens at Edzell is a flexible and friendly home that became part of the group in 2006.

Experienced and well trained staff can provide nursing and residential care to a maximum of 31 residents. Accommodation is offered in single rooms, all of which have en-suite facilities.

Show The Glens Care Home on the Map

Care Provided by The Glens Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Shand (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for The Glens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,586
    • RESPITE Self-Funded Nursing Care from £1,585

  • These rates include £360.60 personal and nursing care. If the local council provides this, the Funder will only pay from £1226.40.
  • (these prices are only a guideline, please contact The Glens Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Glens Care Home Reviews (14)

9.4

The Glens Care Home has a Review Score of 9.4 (9.431) out of 10, based on 7 reviews in the last 2 years. Over all time The Glens Care Home has 14 reviews.

Overall Experience

  • 7
  • 5
  • 2
  • 0
  • 0

Date Published

14
2
4
7
7

Review from Maureen C (Friend of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have had the most wonderful afternoon while visiting a friend with dementia. There was a gentleman there who played a keyboard and sang songs that the residents recognised and sang along to. The staff are just so brilliant had them all clapping and waving their arms then some of the
more able were up dancing. The staff are so much fun and very affectionate to each of them. Each time we visit we are given a cup of tea and biscuits. I have to say we were very impressed at how well each resident was dressed and hair done nicely. I would not hesitate to give the care home a first class review.

Reply from David Kerr, Communications Team at The Glens Care Home

Thank you kindly for this first class review! It's great to hear you're having these lovely visits with your friend and that you've felt such genuine warmth and wraparound care in The Glens. The team will be delighted with your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacquie B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been here almost a year now. She settled in straight away and the staff are amazing. They are all very friendly and always have a smile for everyone and make me feel very welcome when I visit.
I get regular updates on my mum's health and they inform me straight away if there's been a health
problem with Mum and I can phone and talk to staff or my Mum at any time.
Mum enjoys the food and regular outings in her wheelchair. There's a garden to sit out in when the weather's nice and lots of indoor activities on a regular basis. The rooms are lovely and the other residents all seem happy and content. I have visited a lot of care homes over the years and this has to be the best one by far.

Reply from David Kerr, Communications Team at The Glens Care Home

Thank you for writing this excellent review of The Glens. It's great to hear how welcome you feel when you visit your mother and how at home she is living there, with all the comforts and activities it has to offer. The team will be delighted with this feedback. Glowing praise indeed!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary T (Friend of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit a good friend today who had not been too well since last Sunday, I called in the morning for an update as to whether she was able for visitors which she was. This was my 3rd visit to this facility and yet again I'm bowled over with the staff and facilities at this care home. The friendliness
of the staff is wonderful and very reassuring for people with family residing there, their interaction with the clients is second to none. This is a place I would happily want to live if and when it may become necessary.

Reply from David Kerr, Communications Team at The Glens Care Home

Thank you for taking the time to send such a lovely review. It's great to hear how much you value what the team at The Glens does and that you see real continuity in their care. They'll be delighted to hear this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Daughter-in-law of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now been a resident in The Glens for 8 weeks, we have found the care to be very good. She is looking so well since being there. The Glens is clean and homely and the staff are all visible, friendly and welcoming. Such a relief for us to know she is happy and settled at The Glens,
she has nothing but praise for all the staff and nothing seems to be too much trouble for them. 5-star treatment.

Reply from David Kerr, Communications Team at The Glens Care Home

Thank you so much for this brilliant review. We're delighted to hear how well your mother-in-law has settled in at The Glens and it's lovely to know how much you value the team's collective efforts. They'll be thrilled to read this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ferne D (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mum today and as it was Valentine's Day, the staff had decorated the lounge.
There was a young girl doing a chocolate-tasting game with the residents, each resident was blindfolded then given different types of chocolate to taste. It was good fun and brilliant interaction with the residents.
My
mum has only been at Balhousie The Glens Care Home for two weeks and she is now socialising and has friends.

Reply from Anna Gunn, Communications Team at The Glens Care Home

Thank you so much for the lovely review! We're delighted to hear how well your mum has settled in at The Glens. The chocolate tasting for Valentine's Day sounds so much fun. We'll be sure to pass on all your kind comments to the hardworking staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret W (Friend of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my first visit to ‘The Glens’ Care Home last week when I was visiting a friend. I was immediately impressed with the building and then by the welcoming staff. The staff were so very attentive to my friend and came in & offered us both cups of tea with our favourite biscuits. My friend is being
looked after beautifully. I would recommend this home to anyone who is looking.

Reply from Anna Gunn, Communications Team at The Glens Care Home

Thank you so much for your lovely review! It's wonderful to hear how welcoming the staff were to you and how attentive they were with your friend. We'll be sure to pass on your kind comments to the hardworking team at The Glens.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a period of what has felt like a revolving door of managers, which was to the detriment of the home, I feel like the home is now returning to the welcoming, homely, clean and well run facility that it was when my mum first went in 7 years ago.
I agree with a previous reviewer (that during covid
when all things homely and moveable were removed from the home), several of Mum's items have disappeared. I suspect put away for safekeeping, but with said changing managers the whereabouts are a mystery.
The staff seem to genuinely care for the residents, and again after the period of uncertainty, the staff seem so much more settled and happy, plus there has also been a period of recruitment which has made a huge difference.

Reply from Melanie Brockway, Brand & Communications Manager at The Glens Care Home

Thank you so much for taking the time to write your review. We're so very glad to hear you can see the positive change that is evidenced in the home from the improvements we've achieved following the impact of the staffing crisis. We have referred your mention of missing items - which we take very seriously - from the covid infection prevention control removal a few years ago to operations staff and understand they have connected with you over this. Thank you once again for your review. We will be sure to pass on your comments to our hardworking team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V H (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen great changes to the home in the last 3/4 months with the new manager. The staff were always welcoming when I visited and would keep me updated with any issues regarding my mum.
The care provided to my mum was fantastic right up until the end when all staff made sure she was comfortable.
I would like to say thank you to all staff in the home. Keep up the fantastic work you all do.

Reply from Jamie Hall, Brand and Communications Executive at The Glens Care Home

Thank you very much for your lovely review. We are very glad you're happy with the care your mum received and will be sure to pass on your kind words to our hard-working staff. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Godson of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home seems now to be improving after a long period of uncertainty. Although personal items of my godparent have been lost? With no explanation given.

Reply from Melanie Brockway, Brand & Communications Manager at The Glens Care Home

Thank you for taking the time to write a review. We're very pleased to hear you're aware of the improvements around the home through the dedication and hard work of The Glens staff. We note the issue you raise regarding your godparent and have passed this on to the management team to look into. Thank you once again. We appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After a particularly challenging year, I am very encouraged to see the manager has already begun to implement positive changes. I appreciate these changes will take will time but with continued support from the senior company management, manager, staff and relatives I am optimistic that the home can
regain the good reputation it previously enjoyed in the community. A new entry system at the main front door that can enable visitors faster access and monitor who is in the building at any given time would be beneficial for visitors and staff. Communication has vastly improved. I would like to acknowledge the dedication and hard work that many of the staff have shown under recent difficult circumstances.

Reply from Melanie Brockway, Brand & Communications Manager at The Glens Care Home

Thank you so much for taking the time to write your review. It means a great deal to us and our hardworking staff to hear how encouraged you are by the positive changes taking place at The Glens and your optimism for the future. The staff will greatly appreciate your taking the time to let them know how much impact their care and dedication have on their residents. We are pleased to note you are happy with our communications and note your mention of the entry system, I'll be sure to pass it on. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul C (Husband of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff work very hard, sometimes in difficult situations to make the residents feel loved and respected. For which I can only say thank you.

Reply from Melanie Brockway, Brand & Communications Executive at The Glens Care Home

Thank you so much for taking the time to write a review for our hardworking staff. We'll be sure to pass on your words. It makes all the difference for them to know they are appreciated. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne R (Wife of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The last twelve months have been a difficult time for the staff, residents and families.
With the sheer determination and caring staff, I feel lucky to have my husband in Balhousie The Glens.
We don't see the amount of work going on behind the scenes but I see it in the home itself.
My husband is
very happy, well cared for, cosy and safe, all thanks to the team at The Glens.
Many positive changes are now in place and the inclusion of relatives in meetings and planning care is great.
I am always encouraged by staff to participate in my husband's care and for me, this means so much as it's hard giving up that caring role.
No care home is perfect for a variety of reasons but right now, The Glens are pretty close. This is my personal opinion, keep up the fantastic work.
I feel so well supported and I see the love and care my husband recieves which gives me great peace of mind.

Reply from Melanie Brockway, Brand & Communications Executive at The Glens Care Home

Thank you so much for taking the time to write your review. We're so pleased to hear how happy you are with your husband's care and how aware you are of the determination and hard work of The Glens staff. They will greatly appreciate your taking the time to let them know how much difference their care makes. We'll be sure to pass your comments on. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin M (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased to receive the weekly newsletter so I have been able to at least see my mother on line in the photos of activities which are kindly provided. My thanks to the dedicated staff who I hope are keeping well themselves. Thank you all.

Reply from Gillian Drummond, Brand and Communications Manager at The Glens Care Home

Dear Robin, thank you so much for taking the time to leave us a review and for your sending your best wishes to staff. We're glad you are enjoying our newsletter. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and family find the home welcoming and the staff friendly.
We did experience a few teething problems in the beginning but these were dealt with swiftly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for The Glens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for The Glens Care Home is calculated as follows: ( (58 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for The Glens Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Emma

Emma Shand

Job Title: Home Manager

Joined: 2023

Emma Shand has been Deputy Home Manager and has worked at The Glens for a number of years with a wealth of knowledge, both of the residents, the staff and the home itself. She took the reins as Interim Home Manager in 2023 and was confirmed as Home Manager in January 2024.


Frequently Asked Questions about The Glens Care Home

What types of Care is The Glens Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Glens Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Glens Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at The Glens Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Glens Care Home to the centre of Brechin?

5.4 mile(s) as the crow flies, distance by road may be significantly further.