Lisden Care Home

63 Brechin Road, Kirriemuir DD8 4DE
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9.9 22 Reviews
  • Lisden Care Home, Kirriemuir
Lisden Nursing Home is located in a residential area on the edge of Kirriemuir. This beautiful, elegant listed Victorian house provides spacious accommodation and immaculately kept mature gardens. Its proximity to the town with a variety of places of interest, places of worship and local shopping, enables residents to remain part of the local community.

Lisden was the first home in the Group when it opened its doors to its first residents in 1992. The experienced and well trained staff (some of whom have been there since the home opened) continue to provide nursing care to a maximum of 25 residents. Accommodation at Lisden is provided in single rooms bar one double, all of which have en-suite facilities.

Adjacent to Lisden House is a new specialist dementia care unit. The new purpose built facility provides a warm and homely atmosphere for a maximum of 16 residents.

BCG is at the forefront of developing regional specialist care facilities for the growing number of residents affected by or living with various degrees of dementia in Scotland.

The care approach for residents in this group is to adopt a holistic, multi-disciplinary approach to their care and welfare.

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Care Provided by Lisden Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Agnes Oliphant (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 3

Funding & Fees Guide for Lisden Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,751
    • Self-Funded Nursing Dementia Care from £1,751
    • RESPITE Self-Funded Nursing Care from £1,751
    • RESPITE Self-Funded Nursing Dementia Care from £1,751

  • These rates include £360.60 personal and nursing care. If the local council provides this, the Funder will only pay from £1390.40.
  • (these prices are only a guideline, please contact Lisden Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lisden Care Home Reviews (22)

Total of 22, showing 1-20
9.9

Lisden Care Home has a Review Score of 9.9 (9.946) out of 10, based on 11 reviews in the last 2 years. Over all time Lisden Care Home has 22 reviews.

Overall Experience

  • 16
  • 5
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Review from Eve B (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Lisden in June 2024 because of her deteriorating dementia. From day 1 the staff have made such a difference. She went from being a restless yet exhausted lady who wanted to walk up to 9 miles a day to be so much more settled in herself, and as a result, is now able to eat well and engage
with activities she couldn't focus on before and to rest bringing her quality to her life living with dementia. Mum is now so content and smiling on every visit bringing much relief and peace to us and this is a credit to all the staff at Lisden involved in Mum's care!
We have been so grateful to the staff who have taken the time to update us on how Mum is getting on. If ever we have been worried about anything as Mum's condition changes this has always been listened to and a plan made together to help. All the staff are kind and caring and Lisden is always clean, warm and has a homely feel whilst being practical for people navigating their way with dementia. Thank you so much!

Reply from David Kerr, Communications Team at Lisden Care Home

Thank you for taking the time to write this fantastic review. It's great to hear how transformative Lisden has been for your mum, how happy she is in herself and how you've been able to work so closely with the team to make this happen. We'll be sure to pass this feedback on to the team. They'll be so pleased to hear it.


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Review from C M (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my mother recieves at Lisden. can't thank the senior nurse on duty enough, the night my mother's health rapidly deteriorated due to a chest infection, the senior nurse drove to Dundee for the antibiotics. We all think if she hadn't done that Mum may not have survived. so grateful
for that.

Reply from David Kerr, Communications Team at Lisden Care Home

Thank you for taking the time to review BCG Lisden. We are so happy to hear how pleased you are with the level of care your mother receives and that the team are there when she needs them the most. We will relay your comments to the staff.


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Review from Laurence C (Son of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Lisden Care Home in September 2022 with dementia. She arrived a very confused, distressed and agitated lady. Despite still having the illness, within a relatively short period of time the happy smiling person re-emerged. This occurred due to the efforts, love, care and compassionate
attention afforded to my Mother by all of the staff without exception. Mother enjoyed all of the activities provided. The establishment itself has such a homely atmosphere. The rooms are of a high standard and attention is paid to individual food requirements. As my Mother's illness progressed I was always informed of any changes or issues of concern. On visits to the home I was always made to feel very welcome. There was always someone around to have an informal chat about Mother. Mother recently passed away and her passing was handled in such a respectful and dignified manner. The staff were also so sympathetic and supportive to myself. Heartfelt thanks to Lisden and all their staff.

Reply from David Kerr, Communications Team at Lisden Care Home

Thank you very much for posting such a lovely and thoughtful review. We're glad to know how much your mum got out of living at Lisden, how homely you both found it and how you've valued the entire team's efforts throughout her stay. We will be sure to pass on your warm words. They will be touched to hear what Lisden has meant to you.


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Review from Mike F (Husband of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Lisden with dementia in December 2023. Despite my apprehensions she settled in very quickly. The atmosphere is very pleasant, and the staff are unfailingly pleasant and attentive. I am very confident that she is receiving the best available care.

Reply from Melanie Brockway, Brand & Communications Manager at Lisden Care Home

Thank you so much for taking the time to write a review for us. It means a great deal to know our care makes a difference to our residents and their families. We'll be sure to pass on your kind words to our hardworking staff. Thank you once again.


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Review from Janice W (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Balhousie Lisden Care Home and I am very impressed with the staff and the facilities that are provided at Lisden. The staff are kind, caring and attentive and are dedicated to caring for my Mum with dignity and ensuring all her caring and nursing needs are met. Staff (especially
the Senior Nurse and the manager) are without exception helpful and responsive to any questions I have and have been so very helpful and kind to me since Mum became a resident. There is a lovely feel about Lisden House. The staff are a happy team. The building itself and the rooms that residents stay in and use are very well maintained and the gardens are beautiful. The building has been renovated to provide exceptional facilities for residents. Residents are well-engaged with staff and are supported and encouraged to lead healthy and happy lives.

Reply from Anna Gunn, Communications Team at Lisden Care Home

Thank you so much for this absolutely lovely review of Lisden. Your comments about how kind, caring and attentive the staff have been in caring for your mum and how happy you find them all will mean the world to the team. We'll be sure to pass on your comments about the building and the gardens to our hardworking maintenance team as well. Thank you again.


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Review from Ismay M (Sister of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident’s sister and live 200 miles away. I visit three/four times a year and have always found Balhousie Lisden Care Home in tip-top operation. The staff are so caring and helpful and always make themselves available for any questions I have. My brother is very settled now and I noticed a huge
improvement in his well-being, he is very happy in Lisden. Well done all staff at Lisden, can’t thank you enough for everything.

Reply from Anna Gunn, Communications Team at Lisden Care Home

What a lovely review, thank you so much for taking the time to write it. We are so pleased to hear how settled and happy your brother is at Lisden and how you have seen an improvement in his well-being. The staff will be so delighted to hear how caring and helpful you have found them on your visits. We'll make sure your kind review is seen by them all.


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Review from Lynne R (Wife of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the amazing and dedicated staff at Balhousie Lisden Care Home enough. Three months ago I made a very difficult decision to move my husband and it has been the best outcome I could have wished for.
I'm seeing parts of my husband's character evolving again.
He is content, happy and extremely
well cared for.
Thank you team Balhousie Lisden Care Home for all your hard work and dedication.

Reply from Anna Gunn, Communications Team at Lisden Care Home

Thank you so much for taking the time to write a review. It’s lovely to hear how well your husband has settled at Lisden. We know how difficult it can be to make the decision to move and we’re so pleased to hear how content and happy your husband is. We’ll be sure to pass on your kind words to our hardworking team.


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Review from May H (Stepdaughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been going to Balhousie Lisden Care Home for two and a half years at different times and days and I see the residents having fun with the staff, always something going on and my dad is always looking well cared for. I cannot praise the manageress and her team enough for what they do. It's more
of a home-from-home.

Reply from Anna Gunn, Communications Team at Lisden Care Home

Thank you for your lovely review. It's wonderful to hear how you see the residents having fun and enjoying the activities when you visit. We'll be sure to pass on your kind comments to the hardworking staff who will be delighted to read that you find Lisden to be more of a 'home-from-home'. Thank you again.


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Review from Fiona H (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and stepmother are both residents at Lisden. I visit weekly and have found the staff very helpful. They are very good at phoning me if something happens to either of my parents. I also get regular updates via email regarding their well-being. My parents have been residents for nearly a year,
I can't think of any occasion where I've needed to complain.

Reply from Jamie Hall, Brand and Communications Executive at Lisden Care Home

Thank you very much for your lovely review. We are so glad you are happy with the care your father and stepmother are receiving at Lisden. We will pass on your kind words to the hard-working staff, who will be so pleased to read them. Thanks again!


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Review from J B (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident of Lisden Care Home. My family and I take great comfort in the care and support staff provide to my mum.
The care home's new manager (who has been there in many different roles previously) has made such a positive difference to the home. The home environment has been re-energised
with wonderful activities, a garden redesign to benefit all residents, and updated decor sympathetic to the needs of residents.
Since admission, my mum has become more like her old self, and this is due to the excellent support from the lovely staff in Lisden. I would not wish my mum to be in any other care home, and cannot thank the staff and management enough for their heartfelt commitment to supporting my mum.

Reply from Jamie Hall, Brand and Communications Executive at Lisden Care Home

Thank you so much for your lovely review. We are so glad you're happy with the care your mum is receiving at Lisden. The staff work very hard to make sure all the residents are happy, and they'll be very glad to read your kind words. Thanks again!


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Review from Susan R (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly, helpful and caring. Since my dad moved into Lisden he has been excellently cared for. I couldn't be happier with the care he has been given and it gives us all of us comfort and peace of mind that he is so well looked after.

Reply from Jamie Hall, Brand and Communications Executive at Lisden Care Home

Thank you so much for your lovely review. It's great to hear you're happy with the care your dad is receiving at Lisden. We'll pass on your kind words to the hard-working team, who will be so glad to read them. Thanks again!


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Review from Karen G (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault this home at all. From the first day, Mum went in, she has been singing the staff and home's praises from the staff to management, and anytime I have been in, the staff are excellent and can't do enough for either Mum or us as a family. I thank the home management and staff to the highest.

Reply from Melanie Brockway, Brand & Communications Executive at Lisden Care Home

What a wonderful review. Thank you so much for taking the time to write for us. We'll be sure to pass on to the hardworking staff at Lisden. It means so much for them to know the difference they've made for their residents. Thank you once again and we wish you a very happy Christmas.


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Review from Clark L (Son of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the care and support provided to my mother in Lisden Care Home. The staff are very dedicated and are fantastic with my mum. I include in this the whole spectrum of staff from nursing to management, etc. My mother herself often tells me how happy she is there.

Reply from Gillian Drummond, Brand and Communications Manager at Lisden Care Home

This is so lovely for us to read. Thank you for taking the time to leave us such a great review. We will definitely pass it on to our Lisden staff.


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Review from G C (Wife of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very satisfied with the care shown to my husband.
The staff are also very helpful to his visiting family.

Reply from Gillian Drummond, Brand and Communications Manager at Lisden Care Home

Thank you for taking the time to review our lovely Lisden home. We will make sure it is shared with our hardworking staff there.


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Review from Graeme F (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t believe the change in mum, her overall mood is much better. She has settled in well. This is her third month at Lisden, she is so much happier. Both myself and my brother feel that she is getting the proper care she deserves. Care staff are excellent. Which makes us both think we have made the
right choice to have her cared for in Lisden.

Reply from Gillian Drummond, Brand and Communications Manager at Lisden Care Home

Thank you so much for your review and we're happy your mum has settled in well at Lisden. It's a home that's dear to us, being the original home in the Balhousie group.


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Review from K M (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care provided to residents by the care assistants, senior care assistants, Deputy Manager (nurse) and newly appointed Manager. The staff are very caring and attentive to the needs of individual residents and provide appropriate support. The Deputy Manager and newly appointed Manager are very
approachable and communicate well with the relatives of residents. They also respond constructively to suggestions about improvements and work hard to find solutions to any issues raised. Definite improvements have been made since the appointment of the new Manager. Care staff deserve special praise for their dedication.

Reply from Gillian Drummond, Brand and Communications Manager at Lisden Care Home

Thank you so very much for your kind words. It's lovely to hear that the hard work of our Lisden staff is being appreciated and recognised. They are a dedicated bunch!


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Review from G P (Husband of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and treated like family. The only downside, not enough staff on duty when it takes two carers to take a resident to the toiled and not enough activities.

Reply from Gillian Drummond, Brand and Communications Manager at Lisden Care Home

Thank you so much for your very positive review, we appreciate you taking the time to post it. Please be assured we will make the manager aware of your feedback.


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Review from Wilma P (Wife of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and welcoming. You can join the residents for a meal if you wish. The care and support to bedridden residents is normally very good but one day last week my husband was missed for afternoon cuppy. The management are always willing to listen. The food is good and the Christmas
dinner is just like home when relatives are invited to join residents at one large family table. My husband has been resident for six years and his comment is "The girls really care for me, they can't do enough for me. They are so good"

Reply from Gillian Drummond, Brand and Communications Manager at Lisden Care Home

Thanks very much for your review, Wilma. Glad your husband is feeling well looked after.


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Review from A R (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and well cared for overall. There are very caring and kind staff who do all they can for the residents. The food is home cooked with an adequate choice of meals. If something does not suit then the kitchen will try to accommodate a special request. Special occasions are catered for
too. Activities are planned and the residents enjoy a variety of activities from outside trips to musical entertainment. The staff do the best they can to make the home a happy place.

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Review from L M (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Building pleasant but equipment in general in rooms could do with upgrading. New chairs etc visible downstairs but not given the same attention in rooms, where residents prefer to stay all day. Menus for residents require to be reviewed and also take cognisance of hot weather conditions and not serve
hot stews etc. They are repetitive by nature. Continuity of staff would be beneficial

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Lisden Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Lisden Care Home is calculated as follows: ( (122 Excellents x 5) + (7 Goods x 4) ) ÷ 129 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lisden Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Sep 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Good

(4)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Agnes

Agnes Oliphant

Job Title: Home Manager

Joined: 2022

A qualified nurse, Agnes has a long history with the home, and as such is well-known to our families. She also has an impressive career in care. Agnes began at Balhousie Lisden as a Care Assistant, moving up to Senior Care Assistant before leaving to gain her degree in nursing. She re-joined the home in May 2022 as Deputy Manager.


Frequently Asked Questions about Lisden Care Home

What types of Care is Lisden Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lisden Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lisden Care Home have?

There are 40 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Lisden Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lisden Care Home to the centre of Kirriemuir?

0.4 mile(s) as the crow flies, distance by road may be significantly further.