Ballumbie Court Care Home

Ballumbie Road, Ballumbie, Dundee DD4 0PD
Submit a Review
9.9 59 Reviews
  • Ballumbie Court Care Home, Dundee
Nestled within the peaceful area of Dundee, Ballumbie Court Care Home offers personalised nursing dementia care to older people.

With a hairdressing salon and fantastic activity and entertainment rooms, residents can enjoy their time in a homely and welcoming atmosphere. Ballumbie Court also offers welcoming dining areas where residents can enjoy meals created by the catering team. Focusing on nutrition as well as enjoyment, they design menus that offer each resident something they'll enjoy.

The team at Ballumbie Court take great pride in their person-centred and sensitive approach to care. They take time to get to know residents, ensuring they can cater to their care needs whilst also promoting their wellbeing. The varied activities programme offers something for every person to get involved in, but the quieter times are equally as valued.

With a fantastic home manager leading the team in providing the kindest possible care, you're sure to receive a warm welcome at Ballumbie Court.

Show Ballumbie Court Care Home on the Map

Care Provided by Ballumbie Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cari Hendry (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Wheelchair Access

Ballumbie Court Care Home Reviews (59)

Total of 59, showing 41-59
9.9

Ballumbie Court Care Home has a Review Score of 9.9 (9.913) out of 10, based on 24 reviews in the last 2 years. Over all time Ballumbie Court Care Home has 59 reviews.

Overall Experience

  • 43
  • 15
  • 1
  • 0
  • 0

Date Published

59
4
9
24
35

Review from K K (Husband of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife came to Ballumbie care home the care my wife receives from nurses, care assistants and management is excellent.
No complaints.
Nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isobel F (Mother of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after. Friendly staff and always welcomed with a cup of coffee.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny R (Granddaughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed to the home by all staff I passed. Sat with my Gran in a lovely small lounge.
Home is lovely and staff are lovely. My Gran is well cared for and happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret K (Wife of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is resident at the home. He was very ill and not expected to pull through with the time and dedication from the staff he slowly recuperated. The carers and management are so caring for all the residents as I have seen for myself, even down to the domestics who are always busy but always greet
you. I am a regular visitor to the home and it is spotless and the rooms are very clean and well furnished. I am always welcomed every day I am there and received coffee and biscuits and asked how I am myself. I find this is one of the best homes in Dundee and I have viewed many before my husband went there. I am very satisfied with the home and the care he is given as his welfare comes first.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann W (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last weeks, the general atmosphere in the home has been amazing. Staff (all) seem more relaxed and happier. We have complained many times over the 10 months Mum has been a resident, but I think due to changes in staff members and a good management team (more so in last few weeks) residents
and staff seem to know and care for every resident. I met two ladies who had come to view home for their Mum and I totally recommended Ballumbie (This was not my opinion many months ago).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Johan S (Sister of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has now been a resident at Ballumbie since April 2016. We had some issues for the first few months, mistakes with medicine etc...
After a change of management things very much improved. Over the last month, a senior member has left, you can now both feel and see improved care for residents
and a happy working atmosphere for staff, this good work feeling has been passed on to residents.
My sister has been very ill over the past week, the family have been with her constantly during this period. The dedication and love she has received has been wonderful. The staff have also been very supportive to all of us, offering us food and drinks throughout the day and night.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edwin C (Partner of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think management and staff do a good job in difficult circumstances. My partner is catered for nicely with courteous decent staff and overall I am happy with the care and attention.
Entertainment for residents could be better but is difficult in the circumstances of the residents illnesses.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie B (Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome.
Staff are very caring and built a rapport with me and other residents.
My independence was respected and staff were always willing to help if required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Daughter of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good personal care and attention to residents. Activities improving. Room kept clean. Good varied menus. Staff there for you as a relative when sometimes get a bit upset. Only issue is clothes, mainly underwear going missing.

Reply from HC-One, Careline Team at Ballumbie Court Care Home

Thank you for taking the time to give this review. We are happy that you have a positive experience at Ballumbie. We have undertaken a review of our marking system and hope we have improved our processes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert M (Son of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Ballumbie Care Home for the first 4 years, while this has been a very difficult time, she has received excellent care and treatment. The staff are friendly and attentive in dealing with my mother and the other residents. The staff do an excellent job under difficult
circumstances, as all residents have different needs. That does not mean that there is no room for improvement this in not a criticism but should keep the staff on their toes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley P (Daughter of Resident) published on 12 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff of Ballumbie enough for the care my mum has received over the last 7 months. Unfortunately, my mum passed away last week in Ballumbie but the care she received throughout was first class. From the first day when we, as a family were all very confused and frightened about what
was happening, the excellent staff guided us and ensured that mum was safe and well looked after.
We had expert advice and support from everyone. Last week was particularly difficult as you can imagine but once again the staff were there to guide and support us. My mum was treated with respect and dignity throughout and we have nothing but praise and the utmost respect for all of them.


I do believe that the staff of Ballumbie are magnificent and that they very much make the place the special home it is. As my father's health continues to deteriorate I am absolutely sure if he requires care then Ballumbie will be my number one choice. Thank you to everyone for being kind, caring and patient!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Avril D (Brother of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has settled in well. It's a nice home and the carers are very good to him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Sister of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen M (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I go to visit mum I see how helpful and caring the staff are. If mum has a fall or change of medicine they contact me. She has her appetite back and likes to drink water and tea. Before coming there she was in hospital and another care home for two weeks but the atmosphere are the other care
home was awful. There has been a good change in mum since she came to Ballumbie Care Home, I can only say positive things about Ballumbie and it's staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle S (Daughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum enjoys staying here. She likes the staff and the routine. Only thing she would like is to be taken out more.

Reply from HC-One, Careline Team at Ballumbie Court Care Home

Thank you for taking the time to give feedback about Ballumbie Care Home. I am pleased that your Mum is happy in the home. We have recently reviewed the activity provision in the home and now provide this 7 days a week and outings will be available on a more regular basis.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cameron M (Grandson of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great friendly staff, grandmother settled in well. Food and facilities are perfect for my grandmother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John E N (Resident) published on 26 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am resident at Ballumbie. I enjoy living here. always things to do. I use the bus a lot or shopping. The carers are kind and helpful. The food is excellent. The manager is friendly and kind. I enjoy living here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian (Brother-in-law of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been resident in the secure unit of Ballumbie Court for 2 ½ years. She suffers from Alzheimer's disease. The care she is receiving at the home is excellent in every respect. The staff liaise with my wife who has power of attorney for her sister keeping her very well informed of
all matters. We have complete confidence in Ballumbie Court and the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer D (Sister of Resident) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff always welcoming, individual care to residents very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Ballumbie Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Ballumbie Court Care Home is calculated as follows: ( (265 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 288 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ballumbie Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet