Forebank Care Home is located in the heart of Dundee and is convenient for shops, amenities and public transport. Wellgate Shopping Centre is within easy reach.
This purpose built care home provides accommodation in single occupancy rooms, all of which have en-suite facilities. Some rooms are suitable for sharing.
Forebank features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served and residents can select from the choices available daily. Special diets can be catered for.
Residents may benefit from the visits made to the home by an experienced hair stylist and qualified chiropodist. If required, complementary therapies can be arranged for residents.
The home provides residents with a varied programme of activities.
Forebank Care Home has a Review Score of 9.4 (9.353) out of 10, based on 8 reviews in the last 2 years. Over all time Forebank Care Home has 12 reviews.
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Review from P S (Sister-in-law of Resident) published on 9 September 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I have been visiting Forebank Care Home for over a year now and find the staff very friendly and helpful and there is always a good atmosphere. Nothing seems to be any bother for the staff. There is always plenty going on. I always look forward to my visit with my sister-in-law.
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Review from L A (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother received exemplary care during her stay. Also, the family received excellent support and empathy as they sat with mum for 5 days before her passing. The staff were brilliant with the residents no matter the resident's disabilities. The staff's patience is amazing. Have already put my name
down (ha ha)
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Review from Angela M (Daughter-in-law of Resident) published on 4 October 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother-in-law had three weeks of respite care in February/March this year and did not want to leave as she needs 24-hour care; however, the social worker allocated to her did not agree, despite the manager, carers, me and her GP, advocating for her to remain. After her return home, she had multiple
falls and injuries and was often lying on the floor unable to get up again as her falls pendant didn't always work. She was not safe at home, even with carers attending four times daily and ended up back in hospital. She was discharged to Forebank Care Home and is now a permanent resident.
My father-in-law is also a resident at Forebank and has been since around October 2020.
They are both cared for extremely well and I could not fault any aspect of their care provision. The staff treat the residents with great respect, and they are genuinely caring. We are always informed if there are any issues, e.g. if there is a fall/minor health issue. They are happy, safe and well cared for. Fantastic care home.
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Review from Sheila S (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Beth parents moved her recently and staff have been amazing, helpful flexible and show a high level of care. Home is lively and residents well catered for. In the short time parents here, staff have been very helpful when parents unsettled.
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Review from Lorraine C (Daughter-in-law of Resident) published on 22 September 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The staff in this care home, from cleaners to chefs to nurses and management, are all very service user-focused. Very inclusive and understanding of residents.
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Review from J K (Husband of Resident) published on 22 September 2023
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Overall ExperienceOverall Experience5.0 out of 5
Staff are excellent as well as looking after my wife they look after me when I visit her.
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Review from Ciara A (Daughter-in-law of Resident) published on 23 April 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother in law was placed in Forebank Care Home as an interim placement to getting the correct care package at home. She arrived in Feb and left in March.
Whilst she was initially upset at having to be placed in a care home, my mother in law became firm friends with all the carers in the home.
She was so well looked after. The food was fabulous, the carers were all so supportive and caring with her, she even loved the cleaners.
Honestly we, as a family, felt so confident that she was being looked after so well. We knew she was safe and cared for. We could also bring in dogs to visit her, and it meant the world to her that we could.
The only thing that was not great was the lack of television in the room she was staying in. There was a telly, but you could only get 1 random channel on it and the TV was placed in a bad place for lying down in the bed. However, there were a few entertainment sessions that she raved about.
Thank you all for your care and support whilst she was in residence.
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Review from Alison B (Daughter of Resident) published on 4 April 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I could not recommend Forebank Care home enough, from the owner to the management, nursing and care staff they are remarkable. Their interaction with the patients is amazing, the care is second to none and not only do they care for the patients, they care about the families also. My mother was in another
care home prior to this one (a popular one) and I can honestly say that stealing her from the last one was the best thing we could have done. One staff member, in particular, is a credit to this business along with the care home managers and all staff. They cannot do enough for you. The care of my mother has been exceptional. They took my dad under their wing when he visited Mum and looked out for him all the time, they even fed him. My dad died recently and we are so glad we had the staff here to call upon. We were able to rely on them to look after Mum while we dealt with the funeral and the staff even volunteered to accompany her to the funeral as she is in a wheelchair. Fantastic care home.
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Review from Clare M (Daughter of Resident) published on 30 January 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
The staff at Forebank are exceptional.
They looked after my dad with love and compassion, always treating him with dignity and respect with every single interaction.
The nursing care he received was first-class. Very professional and caring.
The staff knew him well as a person. They took time to
listen to our stories about Dad and interacted with him, knowing him and treating him with love, humour and friendliness. There was always a warm welcome for the family at the door and a smile.
Staff got to know our family too, and nothing was too much bother for them, often making a cup of tea if we were in with Dad, especially when he came towards his final weeks.
Dad enjoyed the food in Forebank - home-cooked food that suited his tastes, and there was always a top-up of tea or biscuits on the go.
I really valued that the staff respected Dad's rights.
My dad was in respite care for a few months from July 2022 to Sep 2022, then for end-of-life care from November 2022 to January 2023.
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Review from JOHN W (Son of Resident) published on 21 March 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
During my experiences of visiting my Mother at Forebank, I have always found the staff, including management, carers and nurses to be very polite to me and to their residents. They carry out, on a daily basis, some of the most harrowing jobs that others wouldn't necessarily want to do in difficult situations.
In the latter stages of my Mother's life at Forebank, they all gave her the very best of care and attention that anyone could have hoped for, for which I am eternally grateful, as are my brother and other relatives.
Thank you all.
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Review from Jan C (Wife of Resident) published on 27 January 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My husband was in care at Forebank Care Home with a combination of vascular dementia and Alzheimer's from which he subsequently died. During his time there he was kept clean, tidy, entertained and occupied as much as possible.
The carers there treated the residents like family, actually not just
the residents but the family too. Nothing was too much trouble and although it was very difficult because of the pandemic, I was at all times kept informed of what was happening with my husband, and my thoughts and feelings were taken note of.
I have nothing but praise and gratitude for all the staff - carers, cleaners, admin staff, kitchen staff, handymen etc, as they work as a unit to make life bearable for residents and families alike. When you have been married for many years and looked after your husband all that time, it's difficult to hand that over to someone else but I can't imagine anyone who could have done it better.
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Review from Laura S (Niece of Resident) published on 27 January 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My uncle was a resident within Forebank Care home for a number of years I always felt he was treated with dignity and respect and that the staff and especially the management would go above and beyond in everything they did for him there was nothing to big or small.
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Current Review Score: 9.4 (9.353)
Overview of Review Score
The Review Score of 9.4 (9.353) out of 10 for Forebank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.839 for Forebank Care Home is calculated as follows:
(
(79 Excellents x 5)
+
(13 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 93 Ratings = 4.839
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.514 Points relating to the number of positive Reviews for Forebank Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
= 3.8
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 56 registered maximum number of service users is 11.2. 8 Positive Reviews ÷ 11.2 = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Inspectorate (CI) Rating
Date: 7 Nov 2024
How well do we support people's wellbeing?
Good
(4)
How good is our leadership?
Good
(4)
How good is our staff team?
Good
(4)
How good is our setting?
Good
(4)
How well is care and support planned?
Very good
(5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
Frequently Asked Questions about Forebank Care Home
What types of Care is Forebank Care Home registered for?
Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Forebank Care Home provide?
Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.
How many Rooms does Forebank Care Home have?
There are 56 Single Rooms.
What are the Facilities & Services at Forebank Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Forebank Care Home to the centre of Dundee?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
