Harestane Care Home

122 Harestane Road, Dundee DD3 0NY
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9.6 25 Reviews
  • Harestane Care Home, Dundee
Being newly refurbished, Harestane's facilities are second to none. Throughout the refurbishment process they constantly asked themselves 'What will truly benefit clients and what will make this a real home from home?'. They feel that the results speak for themselves. With four modern, attractive, homely lounges, two of which have french doors leading directly to the beautiful gardens. There are electric recliner chairs for added comfort and even Nintendo Wii consoles just in case anyone feels like a spot of tennis. There are two quiet lounges where clients can enjoy there newspaper or favourite book as well as two family lounges equipped with comfortable couches, a dining area and tea and coffee making facilities for the use of visiting families. These are ideal should visitors wish extra space when visiting with grand children and extended family. The bedrooms have been decorated to the highest standards, all with modern en-suite facilities. Every bedroom in Harestane has a view of the large landscaped gardens. Rooms are equipped with hotel style furniture and luxurious curtains. Clients are encouraged and helped to personalise their rooms with their own belongings and pictures to make it feel like home. As well as individual en-suite facilities, there are four assisted wet rooms and two assisted bathrooms. A varied programme of daily activities is available for clients enjoyment. Nursing and care staff are on duty 24 hours a day. On going training from induction to further professional development is an integral part of the Home's philosophy to continually improve standards of care. Qualified catering staff provide varied menus which are assessed for nutritional value and dieticians are consulted whenever specialist dietary requirements arise. Clients are consulted on arrival at the home regarding food likes/dislikes and this is reviewed with them.

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Care Provided by Harestane Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 66 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Margaret Brand (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Harestane Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,075
    • Self-Funded Residential Dementia Care from £1,075
    • Self-Funded Nursing Care from £1,075
    • Self-Funded Nursing Dementia Care from £1,075
    • RESPITE Self-Funded Residential Care from £1,075
    • RESPITE Self-Funded Residential Dementia Care from £1,075
    • RESPITE Self-Funded Nursing Care from £1,075
    • RESPITE Self-Funded Nursing Dementia Care from £1,075
  • (these prices are only a guideline, please contact Harestane Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large Car Park.
    FREE of charge.


Harestane Care Home Reviews (25)

Total of 25, showing 1-20
9.6

Harestane Care Home has a Review Score of 9.6 (9.634) out of 10, based on 19 reviews in the last 2 years. Over all time Harestane Care Home has 25 reviews.

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Review from Avril M (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly Mum passed in April 2024 after spending 15 happy months in Harestane Nursing Home. The staff and management team looked after Mum in a respectful manner and she settled in with no problem. We were always welcomed at Harestane and the staff knew us all as family. We would be consulted and updated
if Mum required medical treatment and we would discuss what would be best for her. Mum would take part in activities such as exercise class, and arts and crafts and when the musicians came along. She enjoyed the sing-along and loved to dance. The support we as a family received when Mum was in her final days was second to none. We would highly recommend this nursing home to anyone looking to have their loved ones cared for. All staff and management are credited to Priority Care.

Reply from Andy Prior, Director at Harestane Care Home

Thank you very much for your review of Harestane. We will make sure your kind words are passed on to the whole team at the home.


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Review from Colin A (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Harestane since November 2023. I cannot praise the staff enough. My mum has complex medical issues and can be very difficult sometimes. The staff are amazing. Real living angels. They take excellent care of her and all the residents. They are always very polite and courteous. The
service, food, attention to detail, activities and events are more like a five-star holiday than a care home.
It gives me a great sense of peace to know my mum is safe and very well cared for.
The management team do an amazing job in running the home. It is always spotless and as a visitor, I always feel very welcome at any time.
The communication with the staff is excellent. I am always kept up to date with everything regarding my mum's care.
In reality, words cannot truly express the gratitude and admiration that I have towards the staff. They are wonderful real-life angels.

Reply from Andy Prior, Director at Harestane Care Home

Thank you so much for your kind review of Harestane. It means so much to us and all of the team to know everything the staff does every day is so greatly appreciated. Kindest Regards.


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Review from A R (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel the hard of hearing could be considered more, subtitles on TV, menus on tables (which were there for a short time) church service or entertainment, placed in a position where they can hear what's going on, making sure if asked a question they are understanding it. I have witnessed in an art activity
that my relative was at a table facing the wall and the activity was going on behind them. I have rarely seen anyone sitting and having a conversation with my relative and don't know if they really know anything about them.

Reply from Andy Prior, Director at Harestane Care Home

Thank you for taking the time to leave your review. I will feed this back to the home manager and the rest of the team at Harestane. She will make contact with you personally to ensure your concerns are addressed. Kindest Regards


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Review from Lorraine B (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on 1/1/24 after six years of the best care I could have wished for her. The staff were like a second family for us, nothing was too much trouble and my Mum was content and well looked after. I would have no hesitation in recommending this care home and in fact, have already done
so several times. The manager and her staff are an example of how care should be delivered.

Reply from Andy Prior, Director at Harestane Care Home

Thank you so much for taking the time to give your review of Harestane. It really makes a difference to the manager and the whole team to hear such high praise. Kindest Regards


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Review from Jim H (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't talk highly enough about the loving quality care and attention my dad received at Harestane.
The management team and staff were excellent and professional at all times.
Always approachable and willing to assist Dad in any way.
Living abroad it was such a great comfort knowing Dad was being
cared for in a wonderful facility like Harestane.

Reply from Andy Prior, Director at Harestane Care Home

Thank you so much for your lovely review of Harestane. Your kind words will be passed on to Maggie and her team. It always means a lot to them to receive such positive feedback. Kindest Regards


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Review from K C (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in Harestane for 2 years. It was a difficult time for her (and us) for the 1st year but with the support, love, perseverance and extreme patience from the manager and mum's carers, she has now settled in well. The facilities of lounge areas, inside and outside are excellent and
there is always somewhere to go and socialise, albeit my mother needs to be encouraged to use all the facilities and the way the manager and staff do this is really appreciated. The appointment of an activities coordinator has worked well and great to see the events that are being planned and so enjoyed by the residents and families.
The staff know my mum very well (and me) and I have no worries about her care, it's great to know that they closely watch for changes in behaviour. They follow up quickly on any concerns from them, mum and family and keep us posted.
I know difficult to arrange but I'd love to see Mum have a 'bestie' to socialise with/watch TV etc, not sure that's possible for you

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Review from Douglas H (Son of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I hold the service and support from all the staff at Harestanes in very high regard.
The care they gave my mother, professionalism, and humour were second to none. I was informed both day and night of any problems with my mother, whether it was a fall or she was ill, not eating, nothing was left out.
There were plenty of activities and menus for all the residents.
Thank you for everything.

Reply from Andy Prior, Director at Harestane Care Home

Thank you so much for your glowing review of our home. The manager and her team will be as thrilled as I am to read your review. Kind Regards


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Review from J G (Solicitor of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had a number of residents here over the last 15 years and always found staff to be helpful, caring and professional. Well run home guided by the watchful, experienced manager who runs a tight ship and is always approachable if any concerns.

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Review from Billy M (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all of the staff's efforts and their genuine care and attention enough, the recent 5-6 grading from the care commission fully reflects the staff and the management's combined efforts across the care home, the activities that the staff put on is absolutely excellent and the attention
to detail for each of the residents is second to none.
The home and the staff have looked after my mum exceptionally during the Covid period, the care and attention with the dedication of all staff satisfies our needs. The manager and the staff are second to none, I wish them every future success.

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Review from Margaret F (Wife of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm very happy with the care my husband receives. I find the staff really lovely, very kind and caring. The garden and grounds are beautifully kept and a pleasure to sit in. The interior of the home is very well maintained. The use of the pool would be a massive plus. The room is quite small,
especially with using a hoist and a large wheelchair. The menu is varied and the food excellent but there could be a bigger selection of soft options.

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Review from Alexander M (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Harestane for 18 months now, she was very fortunate to be able to find a vacancy here after a 6-month spell in hospital because of poor health very late in life at the age of 91. I cannot thank Maggie and her team enough for turning my mother's confused and frightened
outlook around and into one of stability. By being shown kindness and patience, the experience of the staff gave her the time she needed to overcome her adjustment to not being at home with my father and getting used to her new surroundings. When I see my mother now, her cognitive and physical decline has slowed down to a level where there is very little change month on month, a vast improvement in her outlook at admission. The staff have been fantastic with my mum and have returned her to her old self! I cannot imagine there being anywhere better than Harestane to provide the care and round-the-clock attention my mum deserves. Once again thank you to the manager and all of your dedicated staff.

Reply from Andy Prior, Director at Harestane Care Home

Thank you for taking the time to leave such a thorough review of Harestane. Maggie and all of the team at the home will be so pleased to read your kind words. We are very proud of the whole team and the care and support they provide every day.


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Review from D R (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is one of the most difficult decisions you ever have to make when you entrust the responsibility for the care of someone you love to someone else.
After much consideration, I chose Harestane as the place to care for my mother. I can honestly say the care she is receiving is exceptional. Maggie,
the manager, is committed to delivering the best service for all the residents in her care and I have observed how the staff respond to her lead. There is a very calm, happy and friendly atmosphere in the care home.
The lounges are bright and spacious and the daily activities are varied, stimulating and well-planned.
I can see how the support and stimulation provided by the staff have improved my mother's quality of life. I am very happy to have chosen Harestane for her.

Reply from Andy Prior, Director at Harestane Care Home

Thank you very much for your kind words about Harestane and more importantly the team at Harestane. We completely agree it is one of the most difficult decisions you will ever make, choosing a home for your loved one. We are so pleased to hear you feel you have made the right decision in choosing Harestane for your mum. Kind Regards


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Review from Derek M (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent and very caring with both the physical and mental needs of our mum. The introduction of a snack trolley is a great idea. Day trips on a Friday afternoon are welcomed. Management is first class and communication is spot on. The introduction of Rise on a Thursday afternoon has helped
Mum greatly and she loves joining in all the activities.
We never worry about leaving Mum knowing she is in the best place and receiving the best care.
Thank you all.

Reply from Andy Prior, Director at Harestane Care Home

Thank you very much for taking the time to review Harestane Care Home.


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Review from K S (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Harestane for over 14 months now and we have found the care outstanding. I have found the medical staff excellent and nothing is ever a bother to them. A particular member of staff, alongside others, has been outstanding with their care and knowledge towards my mum. Another member
of staff also is an absolute rock to Harestane and I have found her approach to my mum again outstanding alongside being exceptionally professional, kind, caring, very supportive, and goes over and above her role! - one in a million!

Reply from Andy Prior, Director at Harestane Care Home

Thank you very much for your kind words about the team at Harestane.


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Review from Clark B (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no issues whatsoever. Our loved one is always well cared for and their needs are met fully. The staff know our loved one extremely well and ensure that they have the best quality of life. They keep us well informed should any issues arrive and are always available to answer any questions we
may have.

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Review from H W (Niece of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle chose this Home himself and was lucky enough to get a room.
The highlight of Harestane is the beautifully kept gardens with plentiful seating areas which gives a nice outlook from the rooms for those unable to get out. There are lounges for visiting families to take their loved ones rather
than sitting in the bedrooms if they wish. Although my uncle prefers not to take part in activities he is looking forward to an outing later this week. All staff are approachable and helpful as is the Manager, and the Administrator.
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Review from S S (Granddaughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wee granny has been a resident here for nearly a decade. We have got to know many staff and residents and have been happy with the consistent care on offer. We take comfort in the Care Inspectorates annual assessment of the care on offer, which has consistently sat at 5-very good and is currently
rated 6-excellent. This is exceptionally difficult to achieve given the widely known challenges of the care industry. Dementia is an emotionally difficult journey for us all to cope with, but we have found staff and the manager have always been genuine in their support towards us and importantly our loved one. We're kept informed and included in all decisions and are indeed welcome to join in celebrations and social activities that are on. The home has had the same friendly and efficient cleaners for a long time, who keep the place immaculate. Staff may come and go, however the love, hard work and determination of the Manager that keeps this place going. Thank you all for all that you do!

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Review from Jayne H (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Harestane for a year now. She is happy and content with a nice sunny room which is kept spotlessly clean (as is the en-suite toilet). We have been able to personalise her room with family photos and other memorabilia. Bedding is changed daily as are her clothes which are immaculately
laundered. She loves the food and menus have recently been updated. The staff are kind and helpful and she is well looked after with a good range of group activities, concerts, and parties if she chooses to join them, as well as one-to-one attention. She has her hair done every week and enjoys that very much. Staff also manicured and painted her nails on occasion. The manager and her staff work hard to make family members feel welcome, providing tea and biscuits in the family lounge and helping us organise birthday celebrations for Mum. Any issues raised are attended to promptly and staff keep me well informed. The staff turnover is relatively low and so mum now knows many of them very well.

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Review from G R (Son of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

In need of renovation. The staff are compassionate but more required as spread too thin. Requires a handyman on site. Wheelchairs in poor condition. The blinds are broken. Windows need replacing. Very little stimulus for residents as staff do not have the time. Cleanliness needs to be improved.

Reply from Andy Prior, Director at Harestane Care Home

Thank you for taking the time to review us. We are very proud of our staff team at Harestane and the high levels of care they provide our clients. As a family-run business, we are also extremely proud of the standards we maintain the home environment to. This is the first review we have received describing the home's facilities as in need of renovation. Priority Care has a team of qualified maintenance staff who constantly maintain/repair and refurbish areas throughout the home. We carry out regular inspections of the environment to ensure all areas are clean/tidy and well-decorated. We will contact you personally for a better understanding of the exact areas you feel require attention to allow us to rectify any issues promptly.


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Review from C M (Husband of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outbreak of Covid resulted in rapid restrictions with all PPE supplied and available. Strict adherence to all rules was put in place. The staff were careful and supportive to all and took care to implement all restrictions. The staff are all in uniform and easily approached. I find them all very
helpful, approachable and kind, supportive to all clients and visitors.

Reply from Andy Prior, Director at Harestane Care Home

Thank you very much for your kind words. We are proud of our staff team and especially how they have implemented and dealt with any Covid restrictions in place whilst remaining supportive of clients and their families.


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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Harestane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Harestane Care Home is calculated as follows: ( (173 Excellents x 5) + (30 Goods x 4) + (13 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 224 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harestane Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Excellent

(6)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Margaret

Margaret Brand

Job Title: Home Manager

Joined: 1994

Margaret has been the Home Manager at Harestane Care Home since the day the doors opened to the purpose built home in 1995.


Margaret is a qualified nurse with vast clinical experience.


With the help of her team, she ensures Harestane offers the highest levels of care and comfort to our clients every single day.


Frequently Asked Questions about Harestane Care Home

What types of Care is Harestane Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harestane Care Home provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Harestane Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Harestane Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harestane Care Home to the centre of Dundee?

2.4 mile(s) as the crow flies, distance by road may be significantly further.