Riverside View Care Home

60 Clovis Duveau Drive, Dundee DD2 5JB
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9.7 82 Reviews
  • Riverside View Care Home, Dundee
Part of a peaceful residential area, close to the River Tay in Dundee, Riverside View care home offers personalised nursing and nursing dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as many fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and cinema room. The range of lovely dining areas enable residents can relax and enjoy dining with family and friends.

Community is an integral part of life at Riverside View, and the team is dedicated to supporting residents in building strong relationships in the Dundee neighbourhood, by organising events with local schools, charities and businesses in the area.

By getting to know each individual resident at Riverside View, the team takes pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

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Care Provided by Riverside View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Claffey-Barnes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Riverside View Care Home Reviews (82)

Total of 82, showing 1-20
9.7

Riverside View Care Home has a Review Score of 9.7 (9.657) out of 10, based on 15 reviews in the last 2 years. Over all time Riverside View Care Home has 82 reviews.

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Review from F W (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My pros and my cons of this care home:
As the daughter of a resident here and has been now for some time I find the staff and the home itself absolutely impeccable, Some more than others but all with a good heart and always greet you with a smile. A particular member of staff who I personally feel
goes above and beyond for every one of the residents From singing blow drying the woman's hair to making sure the men are all well groomed, He's an asset to the company. A particular lady is absolutely fabulous and nothing too much bother for her and another lady who does everything and anything is a delight to see. The kitchen staff always rustle up great lunches and I like the fact meal times are kept private, I feel comfortable leaving my parent here knowing he's in very safe hands. My only downside thought is I think I would say is that I feel the residents who are upstairs could be motivated a bit more rather than just being left to wander or sit and sleep. Regardless of whether they can or can't do that particular activity at least try.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Riverside View Care Home

Thank you for your very positive feedback relating to Riverside View. The home Manager and her team will review the provision of activities in all communities within the home and consider a refresh of our current approach.


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Review from C P (Friend of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly neighbour moved in and I came to see her. She looks well cared for since moving in.
She is always doing activities with the coordinator.
I have had lunch here in the home, it is amazingly put on by the staff. The kitchen food was good.

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Review from P B (Wife of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after. He's thriving at Riverside.
The manager is amazing, very helpful.
Great team 10/10.

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Review from J M (Daughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in August, lovely staff and good food in the home.

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Review from Isabella M (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Riverside for some time now, she enjoys the company and activities. I have seen a huge improvement since coming to the home. This makes it easier to leave her as I know she is safe.

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Review from T G (Nephew of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie lives in Riverside and has a good experience. She states that the new activity person is so kind. Enjoys the food. The staff are friendly and experienced.

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Review from N D (Friend of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, I visit my friend weekly and she is always very happy. The home is always clean and tidy and always lots going on. The staff are very friendly.

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Review from E M (Resident) assisted by family/friend published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I opted to move into a care home to be closer to my friend in Dundee. This place has made me feel welcome, the staff are lovely and ever so helpful. The food is good and we sit in a quiet lounge, all us ladies that lunch every day. I cannot express how kind all the staff are.

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Review from E J (Friend of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in a care home in Edinburgh and this care home is miles above. The staff are so helpful, they smile all the time. One carer is excellent with my friend. Good activities too, always something happening. Any concerns the manager sorts out right there. Cannot recommend this place highly enough.

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Review from Stuart H (Son of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at the care home in June 2023. She has received great care from the staff who have looked after her in many ways. The staff are very friendly and obliging, nothing is too much for them. The senior staff and management liaise greatly with the family.

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Review from Karen M (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum's arrival at Riverside View Care Home she has been made to feel so welcome from her very first day. All staff are so friendly and aware of personal and interaction skills which attributes to a happy safe environment.

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Review from S B (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, the care in the home is fine. The care staff are very good with my mum. My only issue is that communication from the home is not always consistent.

Reply from Clare Sheehan, Careline Advisor at Riverside View Care Home

Thank you very much for taking the time to leave us a review and we will pass on your positive comment to the team. I am sorry that you have cause for concern with communication from the home, we will address this directly with the management team. If you would like to discuss this in more detail please contact the Home Manager directly who will be happy to meet with you.


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Review from John M (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My overall experience of Riverside View Care Home is not great but I am particularly unhappy at the ongoing lack of resident activities which, as you know, play an important role in the mental/physical well-being of individuals. Even when an "activities" person has been in post, they were, in my opinion,
not fit for purpose. Activities are sadly lacking in Riverside View.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Riverside View Care Home

Thank you very much for taking the time to complete a review, we appreciate all feedback. I am sorry that you have cause for concern regarding the standard of care and the provision of activities provided at Riverside View. If you contact the home manager directly, we will investigate and respond to your concerns.


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Review from Yvonn W (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this home to anyone.
The staff are very pleasant and approachable. The care for our dad has been exemplary. The staff are very caring to the residents and we never seen anyone hanging around as they are always attending to the residents. The staff always do a lot of interacting
with the residents.

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Review from A B (Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being in the garden and reading my books in the sun.

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Review from William G (Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is good.
The room is beautiful and spacious.

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Review from J M (Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoy living at Riverside View.

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Review from L W (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff, nurses and management very friendly. I was kept up to date with Mum's care. The home and Mum's room was kept clean, Mum was kept clean. The staff were great when Mum died, they couldn't do enough, very helpful. Five-star treatment by all!

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Review from Ralph M (Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very good, they banter back with me and I have a very dry sense of humor. They are very supportive and even help me keep in touch with my wife which is important to me. The staff are always willing to have a chat with coffee and biscuits which makes me feel valued.

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Review from Ruby D (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very nice place. Care is excellent and food is very nice. Range of activities is very good. Place is spotless.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Riverside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Riverside View Care Home is calculated as follows: ( (141 Excellents x 5) + (16 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 178 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside View Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Dec 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (0)

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Frequently Asked Questions about Riverside View Care Home

What types of Care is Riverside View Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside View Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Riverside View Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Riverside View Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside View Care Home to the centre of Dundee?

2.9 mile(s) as the crow flies, distance by road may be significantly further.