Riverside View Care Home

60 Clovis Duveau Drive, Dundee DD2 5JB
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9.7 82 Reviews
  • Riverside View Care Home, Dundee
Part of a peaceful residential area, close to the River Tay in Dundee, Riverside View care home offers personalised nursing and nursing dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as many fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and cinema room. The range of lovely dining areas enable residents can relax and enjoy dining with family and friends.

Community is an integral part of life at Riverside View, and the team is dedicated to supporting residents in building strong relationships in the Dundee neighbourhood, by organising events with local schools, charities and businesses in the area.

By getting to know each individual resident at Riverside View, the team takes pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

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Care Provided by Riverside View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Claffey-Barnes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Riverside View Care Home Reviews (82)

Total of 82, showing 41-60
9.7

Riverside View Care Home has a Review Score of 9.7 (9.657) out of 10, based on 15 reviews in the last 2 years. Over all time Riverside View Care Home has 82 reviews.

Overall Experience

  • 63
  • 16
  • 3
  • 0
  • 0

Date Published

82
2
9
15
67

Review from Barbara T (Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here at the Bluebell unit for over three weeks and I have enjoyed my time here.
The staff are kind and caring and the physio team have been great in helping me regain my strength and confidence.

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Review from William F (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been first class - the care and attention shown by staff.

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Review from Marjory S (Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is perfect there. I have enjoyed it very much. The staff are excellent. The meals are also very good. I would certainly come here again.

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Review from E F (Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience good, do not make me feel like a patient, very approachable. Food caters to my diet and individual needs.

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Review from Mary B (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my stay here that much that I don't want to leave and would like to stay in a place similar.

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Review from Kataleen J (Respite Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am shortly to leave this wonderful place fully restored to health. Having experience of other care homes, (I was a senior social worker in earlier times), I appreciate the care and the facilities that were made available to me.

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Review from B G (Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here (Bluebell Unit) for over three weeks and I have thoroughly enjoyed my stay. I find the food is very good and I enjoy having my own room as well as a bathroom. The staff are kind and treat me with respect.

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Review from Beth K (Respite Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been relaxed and content here and comfortable. Relaxed in the company of staff they made me feel I am someone worth caring about.

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Review from Kathleen J (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are sensitive to the resident's needs and encourage resident's to take part in daily activities. I have found my stay very enjoyable due to the staff.

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Review from John L (Son of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father, who was ill with vascular dementia, always remarked that he was well looked after there. That isn't something he would have done if this wasn't the case.

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Review from Bert (Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

At my time in Riverside View, I was very impressed with the carers understanding, and insight to the patients needs at all times, both night and day. They really do this very demanding job with love and care.
I can not praise them enough.
One complaint please if I may?


Medical help is almost non-existent!


Get

back to me please and I will inform you.

Reply from Claire Hurworth, Careline Manager at Riverside View Care Home

Thank you so much for your review and the positive comments made in relation to our care staff within our Intermediate Care Unit. Our ethos is to provide kindness in care at all times and we are delighted that you found them to be excellent and we have relayed that to them. However, we are of course disappointed that you found the medical coverage, not to your expectations and we have passed this to the NHS.


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Review from Helen M (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine dedication - care given to mum, felt comfortable mum being there. She was well looked after, activities etc... Were brilliant. I was made so welcome every time I visited. Care was so good mum chose Riverside View to be her resting place.

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Review from K S (Resident) assisted by family/friend published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebell Unit - Staff friendly and helpful, when pressing buzzer staff respond immediately. Food very good, no complaints. I have received excellent care, no problems.

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Review from R I (Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care throughout, the whole entire time.

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Review from Anne M (Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support I have received during my stay.

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Review from Colin W (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy in Bluebell, she just wanted to stay in her room and the staff were able to make that work.
They worked hard to make her happy and always engaged with her as they went about their work. They cared about her.

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Review from Anne C (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know about this place before but my stay has been wonderful and the staff are magnificent.
My kindest regards to all.

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Review from Kathleen M (Resident) assisted by family/friend published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly enjoyed stay and found the staff very helpful and cheerful. The staff contributed substantially to my recovery, I would not hesitate to recommend this care home.

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Review from Julia C (Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regarding my time here, marvellous home and service.

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Review from J F (Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is totally wonderful.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Riverside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Riverside View Care Home is calculated as follows: ( (141 Excellents x 5) + (16 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 178 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside View Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Dec 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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