Riverside View Care Home

60 Clovis Duveau Drive, Dundee DD2 5JB
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9.7 82 Reviews
  • Riverside View Care Home, Dundee
Part of a peaceful residential area, close to the River Tay in Dundee, Riverside View care home offers personalised nursing and nursing dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as many fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and cinema room. The range of lovely dining areas enable residents can relax and enjoy dining with family and friends.

Community is an integral part of life at Riverside View, and the team is dedicated to supporting residents in building strong relationships in the Dundee neighbourhood, by organising events with local schools, charities and businesses in the area.

By getting to know each individual resident at Riverside View, the team takes pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

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Care Provided by Riverside View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Claffey-Barnes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Riverside View Care Home Reviews (82)

Total of 82, showing 61-80
9.7

Riverside View Care Home has a Review Score of 9.7 (9.657) out of 10, based on 15 reviews in the last 2 years. Over all time Riverside View Care Home has 82 reviews.

Overall Experience

  • 63
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Date Published

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Review from Thane B (Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Meals were very good with varied menus. Rooms were adequated and cleaned daily.
Staff personnel could not have given any more. Every effort was made to respond to patients wishes.
Physio staff were excellent in preparing you for discharge.

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Review from Isobel M (Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with home, rooms and especially kindness and helpfulness of staff. Would recommend this home to anyone.

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Review from Janet D (Daughter of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved to Dundee to be near family. The care home manager met with me very quickly and explained everything I needed to know before he moved. From day 1, I have been so impressed by the standards of care. Staff have made every effort to get to know my dad and who he is as a person. Although
he has dementia this is so important to me that they know him and all of his likes. The home has many thoughtful touches, the dinner table is set for every meal, half napkins and table cloths. the food is excellent and residents helped with eating. There is a genuine, caring atmosphere by all staff. I can pop in anytime and there is a friendly welcome. Communication with me as a relative is excellent, entertainment are numerous and my dad enjoys all of these. Well done to all. I have had no regrets and have been so impressed.

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Review from Phyllis U (Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff were so helpful and pleasant.

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Review from C T (Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, most helpful and well mannered, Considerate and caring at all times. Staff cheerful and accommodating at all times to myself, family and visitors.

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Review from I C (Resident) assisted by family/friend published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My time at Bluebell gave me back my independence and confidence. The care and support from staff was very good. I was a bit anxious at first and reluctant to come out of my room but staff soon put me at ease and encouraged me to join the other service users in the dining room for meals. I soon made
new friends which helped me in my recovery. I cannot thank the staff enough as I have now made a full recovery.

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Review from Ellen S (Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good. Room very clean.

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Review from Elizabeth G (Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been ill at home and hospital for 6 months. The home and the hospital have been very helpful to get me back to better health.

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Review from Mary K (Resident) assisted by family/friend published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short stay in hospital, I was referred to 'Bluebell care Unit' as part of 'Riverside View Care Home' to continue my rehabilitation. during that time, I was cared for extremely well and treated with respect at all times. Staff could not have been more caring and attentive.

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Review from Cheryl D (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my stay here (about 6 weeks) I have found all staff to be courteous, friendly, caring and professional. The carers do a great job providing anything and everything promptly and always with a smile. I cannot fault the carers and nurses at all. My experience here has been a very good stepping stone
from hospital to home.

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Review from Rita K (Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received here was excellent by all members of staff from nurses, care assistants and cleaning staff and I wouldn't hesitate to come back here if I had to.

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Review from (Resident) assisted by family/friend published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this to be a very warm and friendly experience. The staff couldn't be more helpful. I am very grateful to the staff and physio team for all their help and support.

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Review from A W (Brother of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well looked after. Never seen meals or been at the home at meal times.

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Review from Margaret C (Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience has been very good. The staff are really pleasant and very helpful.

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Review from Margaret P (Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my stay here to be pleasant and satisfactory.

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Review from Isobel C (Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very kind and helpful and I couldn't wish for better care. Nothing is too much trouble for them. Food is excellent.

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Review from Morag E (Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my stay at Bluebell - the staff have been very helpful and accommodation is very comfortable.

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Review from Rabalba (Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this to be a very warm, friendly experience. Staff performed above and beyond the call of duty on many occasions.

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Review from Roy A (Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the Bluebell unit for several weeks and I am really enjoying my stay here, staff and service is 100% excellent.

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Review from S A (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very very good and some carers are very helpful and friendly. Easy to talk to and get along with.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Riverside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Riverside View Care Home is calculated as follows: ( (141 Excellents x 5) + (16 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 178 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside View Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Dec 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (6)

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