Benvie Care Home

38 Benvie Road, Dundee DD2 2PE
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8.5 26 Reviews
  • Benvie Care Home, Dundee
Benvie Care Home in Dundee gives residents a caring, welcoming home.   

Care home residents enjoy nutritious meals, fun activities and lovely garden spaces.

Staff prioritise emotional and social well-being and foster a sense of community at the care home.

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Care Provided by Benvie Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sheryl Cruickshanks (Home Manager)
  • Admission Criteria
    • Ages 58+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Benvie Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,335 – £1,500
    • Self-Funded Residential Dementia Care £1,335 – £1,500
    • Self-Funded Nursing Care £1,335 – £1,500
    • Self-Funded Nursing Dementia Care £1,335 – £1,500
    • RESPITE Self-Funded Residential Care £1,335 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,335 – £1,500
    • RESPITE Self-Funded Nursing Care £1,335 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,335 – £1,500
  • (these prices are only a guideline, please contact Benvie Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Benvie Care Home Reviews (26)

Total of 26, showing 1-20
8.5

Benvie Care Home has a Review Score of 8.5 (8.502) out of 10, based on 7 reviews in the last 2 years. Over all time Benvie Care Home has 26 reviews.

Overall Experience

  • 18
  • 6
  • 0
  • 0
  • 2

Date Published

26
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19

Review from Elizabeth F (Wife of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all at Benvie Care Home.
My husband is in very good hands.

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Review from C H (Granddaughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My gran's end-of-life care was utterly appalling. I can't even describe the heartache this has caused me to witness being a carer myself. Tried to express my concerns with management, she was not interested and would not take my complaint seriously. I needed to go to care inspectors instead to reveal
that my gran didn't have an end-of-life care plan written out, pain management hadn't been managed properly, and gaps in paperwork an hour before passing, and when she's was in palliative care - 15 minutes checks were meant to be getting done, she died alone as no one called to tell us she was deteriorating and not one member of staff said we can stay until a young member of the family was told when leaving. Her mouth care was not given any of the times I was in. I was the one giving her mouth care. The list goes on. The article in the paper from August was my report to the care inspector. The level of care was heartbreaking, no apology from home. Every complaint I put in could not be upheld.

Reply from Lauren Kenny, Acting Manager at Benvie Care Home

We offer our most profound apologies for your experience at the home. We know that elements of care fell below the standard that our residents and relatives should expect and that we are committed to achieving. We are working hard to make significant changes within the home to ensure we can re-establish a quality of care that we are proud of. We have already implemented a great deal of this over the last three months and have seen improvements made within all elements of care. We remain committed to providing the best possible care for our residents and will continue to work closely with all members of staff and our care partners to ensure the highest standards are met with respect and dignity at the core.


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Review from Sandra L (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and respect my mum is receiving since she went to Benvie Care Home.
All staff are very friendly. Home is always very clean.
I can now relax a bit knowing my mum is being well looked after and cared for.

Reply from Jessica Findlay, Administrator at Benvie Care Home

Thank you very much for taking the time to leave a review and sharing your experience with us.


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Review from Kathleen F (Wife of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased to have found a caring environment for my husband who has dementia. He is contented and well looked after which puts my mind to rest.

Reply from Jessica Findlay, Admin at Benvie Care Home

Thank you for your kind words. We are very grateful that you took the time to leave us a review.


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Review from Daniel M (Son of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law and I looked after Dad for five years before he was admitted to Benvie Care Home and we are both most impressed with the level of care that he is receiving.

Reply from Jessica Findlay, Admin at Benvie Care Home

Thank you very much for taking the time to leave us a review. We love to hear that you are happy with the care we provide.


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Review from Eileen R (Wife of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Benvie Care Home for six weeks. He is in the advanced stage of Alzheimer's disease. He has settled in reasonably well and I find he is mostly happy and content. I find staff caring and respectful to him and myself.

Reply from Jessica Findlay, Admin at Benvie Care Home

Thank you very much for taking the time to leave a review and sharing your experience with us.


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Review from Tina F (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Benvie Care Home for respite care after a spell in hospital. She was treated with the utmost respect and dignity by all staff, who were professional, friendly and extremely helpful. I felt nothing was too much to ask to help my mum settle into a new environment.

Reply from Jessica Findlay, Administrator at Benvie Care Home

Thank you for your kind words. We are very grateful that you took the time to leave us a review.


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Review from Eleanor F (Sister of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think a review is a great thing, it lets you know how your loved ones are getting on. Staff get to know their likes and dislikes etc. I have a brother that's been in the care home for almost seven years, he loves it and the staff are brilliant. I was very lucky to get my partner there also. He loves
the staff, food, care, and cleanliness and his room are lovely (homely). The management and staff are amazing.

Reply from Jessica Findlay, Administrator at Benvie Care Home

Thank you very much for taking the time to leave us a review. We love to hear that you are happy with the care we provide.


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Review from A R (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very grateful and appreciative to all the staff at Benvie Care Home for the care they provide for my mum.

Reply from Jessica Findlay, Admin at Benvie Care Home

Thank you very much for taking the time and sharing your experience with us. The home is currently under refurbishment and we are hoping to have all rooms decorated in the new style within the next 2 months.


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Review from Muriel R (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care provided. The staff are very good. Any concerns are addressed quickly. Dad seems happy there. Management and staff are very approachable.

Reply from Jessica Findlay, Administrator at Benvie Care Home

Thank you very much for taking the time to leave a review and sharing your experience with us.


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Review from Ann G (Sister-in-law of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff in this establishment are excellent. The client care is excellent. They make relatives feel very welcome and I am kept informed on all aspects of care and if there are any concerns about health. All the staff are very patient and cheerful and the home is always clean and tidy.
My sister-in-law's room is to be decorated soon. Client care and dignity are always foremost. All staff are very supportive of family as well as clients. I would have no hesitation in recommending this home to anyone. Well done to all the staff regardless of status.

Reply from Jessica Findlay, Administrator at Benvie Care Home

Thank you for your kind words. We are very grateful that you took the time to leave us a review.


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Review from J F (Wife of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are hard-working seeing to the resident's needs. They also keep me well-informed about my husband's well-being. My husband cannot speak or walk and remains secure in a chair, staff meet all his needs. I visit him twice weekly, and the staff always make me feel welcome. I also received a copy
of the programme they had for entertainment and activities during the festive season. I am still very pleased that he is cared for in Benvie Care Home.

Reply from Jessica Findlay, Administrator at Benvie Care Home

Thank you very much for taking the time and sharing your experience with us. We will always strive to do our best to look after all our residents at Benvie Care Home.


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Review from Fiona G (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister already given her review of your excellent Care Home and I would just like to echo this!
As a trained nurse myself I was very impressed, reassured and happy with all aspects of Mum's care. I just want to thank all the staff for looking after my mum with all the respect, dignity and care that
she deserved.
In Mum's final days we couldn't have asked for more support and comfort, not only to mum but, to all our family.
Thank you to everyone who works and is involved in Benvie Care Home.

Reply from Jasmine James Ali, Manager at Benvie Care Home

Dear Fiona,
It was always our absolute pleasure to look after Mum. On behalf of all my staff, I would like to thank you and your family for being very supportive and understanding of Mum's dementia. Sometimes it is hard to say goodbye and we must move on but there will always be an empty space in our hearts that can only be filled with happy memories of the one we love.


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Review from B B (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being apprehensive about making the move of my mum into full-time care. I am more than satisfied with the care, help and professionalism of the staff and management at Benvie Care Home. My mind has been put at ease that mum is, at last, receiving the carte and compassion from all at Benvie. I
have no hesitation in recommending Benvie Care Home.

Reply from Jasmine James Ali, Manager at Benvie Care Home

Thank you for your kind words. Our experienced and dedicated staff understand that care must always be person-centred as each Resident is an individual with ever-changing needs. Family, friends are supported and encouraged to be involved in aspects of care if the service user wishes and it is appropriate to do so. It is our aim to provide a homely environment where service users feel happy and secure.


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Review from Katrina M (Daughter of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away on Christmas Eve after being a resident for almost 3 years. Her care has been brilliant throughout in such difficult circumstances due to covid. I would, however, like to speak about her last few days on palliative care because the staff at Benvie were fantastic. They made
mum comfortable and treated her with such dignity, I couldn't have asked for more for her in her last days. Not only that was exceptional but the treatment and support of our family was such a help at such a difficult time. Thanks so much to all the staff for that.

Reply from Jasmine James Ali, Manager at Benvie Care Home

Dear Katrina
Thank you for your kind words. We just wanted to let you know that we are thinking of you, praying for you, and grieving with you all. It was our absolute pleasure to look after mum. She is being missed by everyone here at Benvie Care Home, the impact she had on all of us will stay with us indefinitely. We don't leave deceased loved ones behind, rather we carry them with us throughout our lives.


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Review from D M (Wife of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only recently gone into Benvie Care Home but I have found the staff and management to be very professional and approachable. They are being very proactive in meeting my husbands quite significant needs, engaging with several outside agencies to enhance the care they are providing. They
have also helped me to cope with this very difficult time.

Reply from Jasmine James Ali, Manager at Benvie Care Home

Thank you very much for taking the time and sharing your experience with us Dorothy. We try our best to provide our residents and their families a Home away from Home. Most of us who work here have been through similar experiences either with our grandparents and or our parents. So, we can empathise with you and will always strive to do our best to look after all our Residents at Benvie Care Home.


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Review from D F (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, we are happy with dad's care and everything seems well organised but to be honest, we don't really know what his day to day life is. We understand that because dad came in during Covid things have been difficult and we feel he's definitely deteriorating. It's very difficult to get through
on the phone sometimes and often we are told he's eating and drinking well but no more. I feel I can't comment on the activities question as I don't know what goes on. We thought it was great when there was an events programme last Christmas and we knew what was happening.

Reply from Jasmine James Ali, Manager at Benvie Care Home

Thank you for your feedback. There is a weekly activities planner on each floor (next to the Lift) This year’s December planner is already in the post and your family will receive this shortly. During your next visits, please request the nurse in charge to discuss updates on dad's wellbeing and how he has been.
Being of full occupancy we must admit that our telephone rings constantly and sometimes you may experience delays in being answered. We apologise for any inconvenience this may have caused you.


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Review from Ireen A (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with this facility for almost over 3 weeks and she couldn’t have been better! The staff are kind, patient and caring. She’s finally getting the care she deserves. Thanks to these wonderful staff who look after her, I don’t have to be constantly anxious about my mother. Also thanks
to the manager who has been marvellous as she took me through step by step how she was being taking care of.

Reply from Jasmine James Ali, Manager at Benvie Care Home

Thank you for your kind words. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.


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Review from David L (Son of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some staff are rude and the tail wags the dog at this care home as some carers with no medical training seem to think they know better than the manager. The manager is also devious and will suppress complaints at every opportunity.

Reply from Jasmine James Ali, Manager at Benvie Care Home

Benvie Care Home operates a zero tolerance policy. As an employer, it has a duty of care for the health and safety of its staff and the service users. It also has a responsibility to provide a safe and secure working environment for staff. In this respect, all relatives and visitors to the home are expected to behave in an appropriate and acceptable manner. Threatening our staff members will not be tolerated.
If you would like to contact the care home, we can address and resolve your views in a considerate way. Thank you for your feedback David.


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Review from M F (Husband of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than grateful to the home. Any medical issues are dealt with immediately and all the staff are extremely helpful.

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Current Review Score: 8.5 (8.502)

Overview of Review Score

The Review Score of 8.5 (8.502) out of 10 for Benvie Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.402 for Benvie Care Home is calculated as follows: ( (59 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 82 Ratings = 4.402

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Benvie Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 20 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Mya

Mya Mthembu

Job Title: Deputy Manager

Joined: 2004

Hello, my name is Mya. I have been a Registered Nurse for 23 years which I started in South Africa specialising in Intensive Care Nursing. I moved to Scotland in 2004 to further my career, and I have now worked at Benvie Care Home for nearly 20 years.


I started at Benvie as a Registered Nurse, hoping one day I would be
able to climb a ladder, and here I am, very proud to be Deputy Manager.
I enjoy looking after people who require support and care. This gives me satisfaction when I go
home after my shift and I feel proud to be able to provide our residents with the care they require.
Outside of work, I enjoy spending time with my friends and going on walks to see bonnie Scotland.


Jessica

Jessica Findlay

Job Title: Home Administrator/Management

Joined: 2017

Hello, my name is Jess, I am the Home's Administrator and part of the Management Team at Benvie
Care Home. 
I am often the first person you will see when you visit the home. I am responsible for all things
financial, whether it be payroll, dealing with BACS or customer accounts.
I thoroughly enjoy my role here at Benvie Care Home and I am looking forward to progressing within
the company.


Natasha

Natasha Cowan

Job Title: Staff Nurse

Joined: 2011

Hi, my name is Natasha and I have now worked at Benvie Care Home for 11 years.
I first started as a care assistant, working towards my SVQ3 to become a senior care assistant. I then went on to study BSC in Adult Nursing for 4 years at the University of Dundee. I am now a fully
qualified staff nurse within the care sector.
I am fun, friendly and a good team player, who loves caring for our residents here at Benvie Care Home.


Jemilat

Jemilat Osumah

Job Title: Care Assistant

Joined: 2020

Hello, my name is Jemilat. I am a Care Assistant here at Benvie Care Home!
My role here is to offer support and companionship to the residents, ensuring that the highest level of care and excellence is delivered at all times. Getting to know the families of the residents and ensuring they feel supported is extremely important to me. 
My compassion and care for the elderly, with the support from the Benvie family, inspired me to
complete my SVQ level 2 in Health and Social Care. 
I thoroughly enjoy my role at Benvie Care Home, and I am grateful for the opportunities the Home has provided for me in progressing my career.
I look forward to welcoming you when you visit the Home.


Janice

Janice Craig

Job Title: Head Cook

Joined: 2018

Hi, I’m Janice and I have been the Head Cook at Benvie Care Home for the last 5 years.
I’ve worked in care homes across Scotland for over 30 years, where I started as a care assistant, then moved to activities, until I found my passion in the kitchen.
I make sure all resident’s nutritional values are adhered to in every meal, but I do enjoy making
specialist foods for our residents who request it. The residents’ health and happiness are always foremost in mind.


Louise

Louise Dunn

Job Title: Head Housekeeper

Joined: 2011

Hello, my name is Louise and I have worked in Benvie Care Home for 15 years as Housekeeping/laundry assistant. I am now head of housekeeping and have been for the last 7 years.
I am passionate about my job, and I take pride in making sure everything is up to standard for each resident and their needs, helping them feel at home.


Frequently Asked Questions about Benvie Care Home

What types of Care is Benvie Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Benvie Care Home provide?

Palliative Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Benvie Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Benvie Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Benvie Care Home to the centre of Dundee?

0.9 mile(s) as the crow flies, distance by road may be significantly further.