Craigieknowes Care Home

Craigieknowes Road, Perth PH2 0DG
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9.3 29 Reviews
  • Craigieknowes Care Home, Perth
Craigieknowes Care Home is situated in the residential area of Craigie in Perth.

The team provide various levels of care 24-hours a day. Care is personalised to each individual depending on their needs - whether this is people living with physical difficulties who need extra support in day to day living, dementia care or care for shorter periods of time with the respite service.

Craigieknowes is a comfortable home with bright and spacious communal areas. The home has a pleasant outdoor patio area which is a great place for residents to continue hobbies in a safe and secure environment.

Most bedrooms in the home have views over Perth, are all well-equipped and can be decorated to suit the tastes of the resident.

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Care Provided by Craigieknowes Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Helen Jones (Home Manager)
  • Admission Criteria
    • Ages 1+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (12)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Craigieknowes Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Craigieknowes Care Home Reviews (29)

Total of 29, showing 1-20
9.3

Craigieknowes Care Home has a Review Score of 9.3 (9.253) out of 10, based on 6 reviews in the last 2 years. Over all time Craigieknowes Care Home has 29 reviews.

Overall Experience

  • 22
  • 5
  • 2
  • 0
  • 0

Date Published

29
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6
23

Review from Jennifer S (Granddaughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved Nana has been a resident at Craigieknowes care home for some time now, and I cannot express enough how grateful I am for the outstanding level of care she receives. I wholeheartedly recommend Craigieknowes Care Home to anyone seeking exceptional care for their loved ones. The staff's kindness,
compassion, and willingness to help make all the difference in providing a safe and nurturing environment. We are immensely grateful for the outstanding care my nana receives, and we have peace of mind knowing she is in such capable hands at Craigieknowes Care Home.

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Review from Frank M (Respite Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a former care home manager, I found Craigieknowes Care Home to be excellent in all aspects.
The staff who cared for me directly were warm, friendly and well trained. I felt respected and safe and saw that they treated other residents in the same manner.
I spent ten days there on respite and my
accommodation was as good as I could have hoped.
The manager has developed a strong care team and I enjoyed watching how she operates.
The only minor issue I had was the quality of the coffee in that administrator's room. I will rectify this on a future visit.
Congratulations and my warm thanks to all at Craigieknowes.

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Review from Robert C (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been here for 3 yrs and is totally settled in. Her relationship with staff and management is exceptional and she feels very comfortable staying here.
Mum enjoys the interaction with other residents and loves getting the opportunity to get out and about when she can.

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Review from Christopher L (Son of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Craigieknowes Care Home have been a great support to my mum (and to me for that matter) since she was admitted.
Although I hate it when I have to say goodbye after my visits, I know she is in good hands and it is the safest place for her.
The staff organise lots of activities, that my
mum can take part in, if she wants and there are regular updates on social media of them all enjoying themselves.
There seems to be a lot of choice in all her meals, and her room is always clean and tidy.
If ever I have any questions, the staff are happy to explain, no matter how long it takes to explain.
In the beginning, I was very upset about putting my mum into a nursing home, but since then, I now realise this is the best, and safest, place for her to be and I am very thankful to all the staff for their constant supervision of my mum.

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Review from Danielle W (Granddaughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a great home for my grandma. Everyone is lovely and caring always joking with her and making her smile. Love seeing photos of her doing her activities. She is very loved and safe at Craigieknowes Care Home.

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Review from Scott W (Son-in-law of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another year and I have nothing but absolute respect for all the Staff looking after my Mother in Law. The manager and the team continue to provide a very personal and caring service to my whole family. Great job.

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Review from Susan M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Craigieknowes Care Home for over a year and I feel very lucky that she has gained a second family who takes such care of her every day. The home is clean, bright and welcoming and every member of staff stops for a chat with both Mum and myself anytime we meet them. I feel all the staff
know Mum well and the affection they have for her is evident in all the little things they do to meet her individual needs and preferences. The atmosphere is calming and Mum loves the pets who bring her much amusement and fun. There are regular activities available and although Mum doesn’t always take part, the staff go out of their way to find her something she will enjoy and we both like a wee tea party for a special occasion! I cannot thank the manager and her staff enough for the care they give Mum every day.

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Review from Anthea W (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are all fantastic at Craigieknowes Care Home! They are very friendly and welcoming every time you walk through the door, they are amazing with my mum as she is always doing some sort of activity. I would highly recommend.

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Review from Jackie C (Daughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Craigieknowes Care home for five years and seven months and we can't thank all the staff and management for all the love, care and attention that my mum received in that time. The home always had lots of activities for all the residents to join in if they wished to. As a family,
we were extremely happy with all that the home did for Mum and for us as relatives. Great teamwork. 100% the best.
Thanks so much again.

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Review from Roy S (Brother of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, pleasant mannered staff.
Relaxed, controlled atmosphere.
Outside area for residents and for visitors.
Catering enjoyed by my relative.
Regular social activities.
General cleanliness adherence.
Centrally situated.

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Review from B A (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident since the end of April.
The staff are very friendly and supportive of both Dad in the home and also visiting family.
Dad has settled in well and says he is happy, well cared for and well-fed.
The activities are varied and residents are encouraged to take part but not forced,
these are adapted depending on abilities.
The home is clean and tidy, there is not a musty smell when you walk in as there was in other homes we visited.
There is always a good atmosphere.
The home is of medium capacity compared to others in the area and fully staffed who ensure that the residents know who they are and endeavour to make it a home-from-home atmosphere.

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Review from P M (Son of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all members of staff for the care and love you gave my mum. In the five and a half years she was at Craigieknowes Care Home she was looked after to the highest standards it should be for a loved member of anybodys. The staff are a credit to the care system.
Once again to all at
Craigieknowes Care Home, thank you again for caring for my mum.
Keep up the excellent work you do.
Kind regards.

Reply from Katie Barnett, Marketing Administrator at Craigieknowes Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Craigieknowes Care Home. We are so pleased you felt that our team lived up to expectation and treated your mum with the compassion she deserved during her time at our home. Thank you again and if there is anything more we can do please do not hesitate to reach out.


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Review from Lauren K (Friend of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's my partner's granny that is in the home. I have been a few time's to visit and all the staff and management are very lovely and friendly towards us and will always take time to have a chat with us. The home is very clean and tidy.
From all the pictures that we also see on the Facebook page, they
also keep the residents busy with lots of different activities daily.

Reply from Katie Barnett, Marketing Executive at Craigieknowes Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Jordan C (Grandson of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has been in Craigieknows for a number of years now; she is very happy and very well cared for. When I go to visit, you are always made very welcome indeed by all the staff. We have taken my 9-month baby daughter to visit, which my granny loves, as do the other residents.

Reply from Katie Barnett, Marketing Executive at Craigieknowes Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you and your daughter again soon.


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Review from Mandy G (Niece of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt moved into Craigieknowes Care Home about one year ago I have found the staff and management have been very professional, approachable and extremely, caring and helpful to the needs of my aunt and myself.
There are always plenty of activities that suit all the residents, which is beneficial
to my aunt and others and where the staff go out of their way for everyone to join in and enjoy themselves.
I would definitely recommend the care home for their high standard of care and attention to all the residents.

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Review from Garry B (Friend of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's granny is in this care home, the staff are lovely and friendly, always have a smile and always so pleasant and treat the residents with so much love as if they are one of their own family, always doing something for the residents, can't thank them all enough.

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Review from Charlene C (Granddaughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home, the staff are brilliant with all the residents, they go above and beyond, always making sure the residents enjoy themselves and making sure they are joining in. Would recommend this care home to anyone as the staff are lovely and caring.

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Review from Dean C (Grandson of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I go to visit my granny, from arrival at the front door, you are greeted by lovely staff who always have time to have a chat and tell me how my granny is doing. The home meets the care and attention that she (Granny) so much deserves. They always put the resident in 1st place for care and all
activities that they arrange for the on-site and trips out. My Granny loves the nail bar room that they now have as she enjoys getting her Nails painted. She is very settled at Craigieknows. The manager and all her team do a brilliant job.

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Review from Sarah M (Granddaughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly at Craigieknowes; their kindness and care for the residents really show. My granny is very happy here. She has made great relationships and enjoys the activities a lot; it’s fantastic to see everyone enjoy themselves and see smiles on their faces. When we visit, we feel
very comfortable and always made welcome. The rooms have recently been redecorated, and they look fab. Cannot fault the home.

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Review from Maureen S (Relative of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, satisfied with the care provided within the home. Good level of personal care and support to family.
Notable changes is staff over the past one to two years, potentially due to the pandemic and restrictions. Throughout this time staff kept families updated as best as was possible.

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Current Review Score: 9.3 (9.253)

Overview of Review Score

The Review Score of 9.3 (9.253) out of 10 for Craigieknowes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.986 for Craigieknowes Care Home is calculated as follows: ( (70 Excellents x 5) + (1 Goods x 4) ) ÷ 71 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.267 Points relating to the number of positive Reviews for Craigieknowes Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 6 Positive Reviews ÷ 9 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Aug 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Craigieknowes Care Home

What types of Care is Craigieknowes Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Craigieknowes Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Craigieknowes Care Home have?

There are 21 Single Rooms and 12 Couples/Companion Rooms.

What are the Facilities & Services at Craigieknowes Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Craigieknowes Care Home to the centre of Perth?

0.9 mile(s) as the crow flies, distance by road may be significantly further.